Darque Tan

[redacted], As we stated before, we are offering you a free month of tanning.  The total value of which is $140.  Our customer service standards are far beyond what the Revdex.com expects.  We do not respond to threats.  We stand by our policies and aspire to keep everyone happy.  Even with the copy of the membership agreement with your signature, and the picture of you purchasing lotion in our salon, you still have chosen to be untruthful.  Please accept this generous offer and refrain from threats. Best Regards,Darque Tan

My name is [redacted] in customer service for Darque Tan tanning salon.We have been in contact with this customer and she was explained the membership and everything that she was signing up for.  We  also added a 25.00 package to her account for any misunderstandings.  If she has any...

other questions, she can contact us and we will answer them.Thank you,[redacted]

[redacted]  I will refund you the October charge but I will need your full card number and expiration date to process the refund and this will take 3 to 5 business days to show in your account. You can call me with this information at [redacted] or you can email me at [email protected] Thank you.

Upstate Federal Credit Union has a desire to serve our members with the utmost respect and professionalism. We are familiar with the application referenced in this complaint. Upon reviewing the application, additional information and documentation was needed from the applicant. Our lender has...

reached out to the applicant, leaving a message on two separate occasions. We are unable to make an affirmative loan decision without obtaining the necessary documentation from the borrower.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I took this loan over after my mother passed away at the time of the loan I was told by [redacted] one  of the employees of Upstate FCU that they would receive the title and have my father sign it within 15 days and send it back then it would taken care of. I thought that had been completed as they said they would do. The loan documents that I signed that is attached to this file clearly states on page 3 paragraph 3 ownership of the property. That I promise to purchase the property which I did because the loan that I took out paid his loan that he had with Upstate FCU. Therefore I never received any cash of any kind for this loan. The only reason I took the loan was for the car. When my father refused to sign the title I should have been notified right then. It was not until 11 months later that I was made aware that he refused to sign the title and sell me the car. I have the car in my possession and will gladly give it back when he takes over the loan. I was there at Upstate FCU in march 2015 when another employee called my father to sign the title and he told her that he is not signing the car over and to hold the car in her possession and he would pick it up. She told him that she could not do that if he wants the car back that is fine but he needs to take his loan back that he had at Upstate FCU.  I am only wanting not to be responsible for someones else property or pay for something that I can never own. I have never been late on any payment even with this terrible situation going on. Please give him back the loan that he had for the car at your establishment so we can be done with this terrible situation. He is the one that backed out on the selling me the car  and I am the one being punished for it because I am being held responsible for something that I don't own and will never own according to my father. In the loan I signed it was my understanding that I am using the car  as collateral how can I do that if I do not and will not own the car. The loan that I signed states that I own the car and until February of 2015 I thought I did it was a complete shock to find out that he had refused to sign the title and I was still paying for the car and was unaware that he did not sign the title therefore refusing to sell it to me. I would  have never taken this loan out knowing that he was not going to sign the title. I have good credit and I pay the insurance on the car anyway and that is in my name so that would have not been an issue. I hope that we can get this matter taken care of. ]
Regards,
[redacted]

Hi [redacted],  I am looking over your account and on August 10, 2014 you put your account on the It pays to stay which is a longer freeze then the 2 months that we offer. By putting your account on the it pay stay, you are debited 5.00 every month instead of the regular amount.  You also...

still have access to the rewards that are on the account of 132.91 which can be used to purchase anything in the salon. If you were to cancel this, all of the rewards would disappear.   This was also stated on the It pays to stay confirmation form that you signed.  If you would still like this to be cancelled, please email us at [redacted] with any other questions that you have. Thank you, Meredith B.

We have cancelled the individual's account for free. We are not charging her for the past late fees and we have replied to her through multiple emails. The individual signed an EFT, ongoing recurring billing cycle agreement. On the membership form it does state ALL memberships must be cancelled, frozen or changed IN PERSON. The reason this is so important is to avoid issues like this. We print a hard copy to keep in our files, and we give another hard copy to the customer for their records. Our computer also saves this data and change, down to the minute it was done.  None of this was ever done in store, and we have no record of this being done from our computer or hard copies. We have replied to multiple emails from this customer and we have replied to her certified letter.  We have never had customers have skin issues like this. I don't think a gym would cancel her membership and refund her after she signed up, for a similar issue. Nor would [redacted] or a cable company cancel her and refund her once she has signed a membership. We have offered her spa services that are UV and Spray Free for credit due to her personal issues. We have done everything possible to remediate the situation, but it seems this individual is not happy with us cancelling her for free, or offering her spa services that are normally $146.88 a month. We have nothing else to say

We apologize that your had this skin issue. We have never had a complaint of this sort. I would think after your first skin issue, you would not continue to use the services or even the spray after consulting with your doctor.  All membership changes must be made in person. We require this...

to ensure that the customer knows what account changes are being made. We have the customer sign a credit card slip to confirm the account change (freeze or cancel) and then we had the customer a hard copy of the freeze or cancellation form. Our computer also records this change and saves it. I have attached the membership form which this is stated in. I also have a screenshot of the computer history where [redacted] did not cancel the membership, and indeed did freeze.  We have gone ahead and have cancelled her for free.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Initial Business Response /* (1000, 5, 2015/06/04) */
[redacted] emailed Darque Tan corporate, which does not service Darque Tan Denver. As soon as we knew of the situation we refunded [redacted] right away. Her refund was submitted on the 19th of May 2015 in the amount of $31.77. [redacted] was also...

emailed letting her know the refund was submitted. This case has been addressed.

We talked to [redacted] regarding her tanning account with us yesterday.  She signed up for the Monthly all beds membership which was a 12 month commitment. If she wanted to get out of the contract, she would need to pay a charge of 58.88 to get out of the contract. We apologized to her and...

told her that we would cancel her account and waive the fee.  She did not have to pay anything for us to cancel her account.   Thank you,Meredith B.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me but apparently they feel threatened by my complaint and thus will get nowhere with them. I'd like to close this case.  
Sincerely,
[redacted]

As noted on the original complaint, the desired settlement is that the father take action due to the complainants understanding that the father was supposed to at some point in the future sell him the car.  This dispute appears to be between the father and the son.  The Upstate FCU does...

finance vehicles for our members and will permit the car to be titled to another person. I do not know what the situation was between the father and the son in regards to this purchase.  However, for example we do see this type of titling occur when: 1) A parent sells a car to a child and there is additional monies to be paid to the parent 2) A child may have to pay a higher insurance premium if the car was titled to them vs a parent. 3) A spouse or a parent owns the collateral and does not want to be obligated to pay the loan but will permit their collateral to be used. 4) There is some legal reason the car title cannot be transferred such as a legal ruling or probate. 5) Various other reasons.  Again, I am not privy to the situation between the father and the son.  Due to privacy requirements, Upstate FCU cannot affirm or deny that this member has a loan with Upstate FCU. However, we can share our internal policies and procedures that would cover a situation such as this.

Complaint: [redacted]
I am rejecting this response because:
I did not call the employee this. I told the employee I was upset he behaved inappropriately with me and have record of him I believe trying to call me on my personal cell phone and apologize for his rude behavior when he found out I knew he put a note on my account stating, "she is such a princess" for other employees to see my visit before my last. I gave this employee the benefit of the doubt to take this down a second time I saw him and he proceeded to keep it posted on my account. I then received another email from this business stating I told the employee I was a lawyer and that he can't afford a membership like mine. I did not say this comment at all, I stated to the employee I shouldn't be treated unprofessionally as I pay $102 to tan at this location a month and I personally handle corporate complaints for a publicly traded company. I was startled by this businesses response of falsely accusing me of actions I did not do nor could be proven through video and audio footage. I am now going to request Revdex.com gets a hold of the footage to see the employee talking back to me and the actual audio recorded because this establishment is now falsely accusing me the customer of homophobic slurs and lies this employee is using to cover up his poor actions. 
Sincerely,
[redacted]

I do apologize for the experience that Kim had in our location.  I would not be able to issue any kind of refund because she did use our services.   On the agreement form it does states that you would be charged the monthly amount even if you did not use our services. ...

If you decide to come back to us, even at a later time, I will put a month of tanning on your account with no charge. You would also have access to any location and this credit will always be on your account until you use it.   I have been in contact with the employee at he salon and went over this information with her.   Thank you, Meredith B.

We emailed [redacted] informing her that we are no longer able to do business with her as a customer. We received multiple complaints from other customers about her inappropriate behavior in our salons. She has come in on multiple times harassing our employees, including one incidence where she...

calls him a [redacted]. We do not tolerate this behavior at all and do not want to put our other customers in uncomfortable situations while at our salons. We have given her a full refund for her tanning membership and have cancelled the membership as well at no additional cost.

Hi [redacted],  Please send an email to [redacted] with any questions that you have regarding your account.  Thank you, Meredith.