[redacted] TO WHOM IT MAY CONCERN: WE HAD NOT RECEIVED FUNDING FROM [redacted] [redacted] WE SENT MR [redacted] HIS PAPERWORK ON DEC ***NO ONE TO MY KNOWLEDGE HAS SPOKE TO MR [redacted] REGARDING HIS PAPERWORK OR WHY IT WAS TAKING SO LONG THANKING YOU IN ADVANCE [redacted] COYLE CHEVROLET%
[redacted] On September 25th we towed Mrs [redacted] Saturn ION to Coyle Chevrolet for recalls ignition switch replacement and Ignition lock cylinder replacementAs per GM recall we provided Mrs [redacted] a rental car till parts would arrive; we completed the repairs on October 7thWe notified Mrs [redacted] after we completed the recalls and starting her vehicle’s engine it had a internal knock, the engine was two and a half quarts low on oil and low on coolant we advised Mrs [redacted] the engine would have to be disassembled to diagnose internal engine damageMrs [redacted] contacted GM customer assistance for help on repairs, GM denied any assistance on repairs to Mrs [redacted] Saturn with 169,milesWe notified Mrs [redacted] after October 10th GM stopped paying for the rental car and she will be responsible for $per day as of the end of the day Coyle Chevrolet has completed the recalls and has no responsibility on the internal engine damage, we have only notified GM of our findings of being two and a half quarts low on oil Update on October 16th Mrs [redacted] did return rental vehicle to dealership we did not charge her any fees If you have any questions please contact me Thanks [redacted] Coyle Chevrolet
Response:
On 2-2-Mr*** dropped off his vehicle Dodge with the complaint of ABS light on had to replace brake fluid level switch Mr*** also complained about a noise when backing up we had to replace the aftermarket brake rotors with OEM parts
*** *** *** ***
** *** *** ***
Our customer has been contacted and offered a pick up and refund of her mattress ($plus tax). She has accepted the offer and will contact me to schedule the pick up when she has found another mattress.
Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When Coyle Chevrolet picked up my car on a rollback and took it to their service department, I told them that the GM ignition was STUCK in the run position, I tried all I know to get the car to turn off, The only thing that made it finally stop after a massive time I the overflow tank cap which holds your antifreeze blew off and shot all the antifreeze up in the air, no doubt the had to put the antifreeze in*** *** and *** ***, both mechanics came to my Mom's house later that day and checked the car and checked the oil, it was no lowI was also told that there is not a recall on Ignitions getting stuck in the run position only in the off positionOf Course GM backs them, they are going to out of business by the time all the poor people that have lost their loved ones in wrecks all because of negligence on these vehiclesI have already found quite a few other cases identical to mine,
Coyle and GM are just trying to get out from any claim that they haveI now have an attorney and will be filing a Civil Law Suit against Coyle and GM, and am gaining other people with the same issue as my car to file with me. *** at Coyle told me the loaner vehicle was reported stolen so I was absolutely not going to take it our of the driveway to get arrested for the first time in my yearsI did not sleeo for night over the fearMy car is NOT driveable, and is still there at CoyleI am going to have to find someone to go get it on a rollbackMy brother is also a Mechanic and for many, many years, so I told him where the noise was going from according to ***, etcand since we are going to have to take it to a REPUTABLE place to have it repaired, the truth will come out that this another GM mess and Coyle just wants to pass it off because I am disabled. By the way the vehicle has onstar, my last one did too, it tells you exactly where the car is at all times
They came and picked my car up, why???? I was very explicit as too what happened to it, the ignition stuck on and what happened from thereWhy would you pick up a vehicle when there is NO recall on a Saturn Ion getting stuck in the run postionThat alone shows copabilityNo one I know friends, family, extended family will ever buy a GM car again and especially not from Coyle ChevroletHow sadThis Is just beginning from the lawyer but I do appreciate the Revdex.com trying to help
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be (Somewhat) satisfactory.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did drop off my truck and they did make did repairs. However my truck is still not fixed. The brakes are still not repaired. Coyle has offered to replace the truck but has yet to provide a solution to this situation. I want my truck repaired or for Coyle Chevrolet to find a suitable replacement.
Regards,
[redacted]
6-3-2016To whom it may concern,We appreciate our customer contacting us directly about his concerns. We will most certainly refund his investment in removal and replacement of the locking lug nut system, and will forward a check in the amount of two hundred and forty dollars. We also sincerely...
apologize for the error on our part. In reference to the transmission issue, as our customer mentioned, it is a warranty repair item and covered by the vehicles manufacturer. As it pertains to our dealership disclosing this as a previous issue with a vehicle, there is, unless the previous owner discloses the incident to us, simply no way for a non franchised dealer to know. The vehicle history report for this particular vehicle did not, and still does not reflect the repair, which would be the only way we as a dealership or our customer could attempt to verify. Manufacturers have the option, as stated in their warranty manuals to repair, or replace parts with new or re-manufactured parts, at their discretion and is a situation not under control of a franchised dealership. Our customer certainly has the opportunity to contact the vehicles manufacturer directly with their concerns. In regards to the pending audio system issue, our client knowingly purchased a vehicle that was nearing the end of the manufacturers comprehensive coverage. Our client was offered the opportunity to purchase extended coverage that would cover future mechanical repairs, and chose not to do so. We certainly regret that our customer has had issue with his vehicle, however the financial liability for future repair when purchasing a previously owned automobile that is no longer under manufacturer comprehensive coverage, does not fall upon the selling dealer. We sincerely hope that this correspondence sufficiently addresses all concerns.Kind Regards,[redacted]General Manager
[redacted] Sent: Monday, November 14, 2016 10:12 AM Subject: complaint [redacted] Please have [redacted] send us the address or phone number where I can send this this letter on our letterhead confirming he did not purchase vehicle thanking you in advance ...
WE HAD NOT RECEIVED FUNDING FROM [redacted]. WE SENT MR [redacted] HIS PAPERWORK ON DEC 1 [redacted]. NO ONE TO MY KNOWLEDGE HAS SPOKE TO MR [redacted] REGARDING HIS PAPERWORK OR...
Date received at Revdex.com 11/9/2016Response: On 10/12/2016 Mrs. [redacted] came into dealership with complaint of a check engine light and DEF light on, mileage 46178 Hooked up on tech 2 had code P204B reductant pressure sensor performance which is on the pump module check had 120 kpa should be 500 kpa. We replace pump module which is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # [redacted] two gallons the tank holds 5.3 gallons. We did not test the fluid it may been contaminated and that is what took out the pump. Coyle Chevrolet did not contaminate Mr. [redacted] DEF fluid we added GM approved DEF fluid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11790307, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 9/6/16, I personally observed the service department [redacted] fill the DEF tank with new fluid. While in route to Jeffersonville, Indiana on 10/9/16, the display called for Exhaust System Check Now. That was done the at [redacted] They performed a RENgeneration soot cleaning procedure. The technician did not find contamination, nor did they add any DEF fluid. A few hours later, the display alerted my wife to a Check Exhaust System. Upon arriving in Jeffersonville, my wife made an appointment at Coyle Chevrolet in Clarksville, to check the problem. Coyle had the vehicle in there position from 8 am 10/12/16 through 2:30 pm 10/14/16. They installed are warranty covered SL-N Module kit. To do this, one must drop the DEF tank. When doing this, the technician would have noted a strong odor indicating contamination. Simply opening the cap to the tank is overwhelming with the smell of the contaminated fluid. The Coyle technician would have known immediately when he added the two units of DEF.While driving back to Texas, the Check Exhaust System display came on. No person had access to the tank until we took it to Lipscomb's service department upon return to Texas on 10/20/16. This was when the contaminated fluid was discovered. The only possible place that fluid was added in the time frame that caused the problem was Coyle Chevrolet. Additionally, the truck is always locked and the hood release can't be accessed without opening the cab. So vandalism is not a possibility. Coyle's response is simply not possible. We certainly understand that people make mistakes. But, not owning up to them is not acceptable to me. Thank you.
Regards,
[redacted]
[redacted]
[redacted] To whom it may concern, We certainly apologize to our client for any miscommunication on our behalf, and will do what we can to correct those errors. Our client, whom we value and appreciate greatly, supplied our dealership with a...
conditional lenders letter of approval, that did not state specific financial terms including an exact interest rate, term of loan, or specific amount financed concerning their purchase. Without those specific terms outlined, our Financial Services Manager attempted to secure a competitive financing package for our client with the properly executed and endorsed application for credit within our clients purchase packet. Upon a full and complete conversation between our Financial Services Manager and our client, we secured an agreeable financing package through the clients requested lender. Again, we apologize for any miscommunications on our behalf, and we appreciate our clients business greatly. Sincerely, [redacted] Executive Manager Coyle Nissan
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
My reply: To who it may concern I want you to know that I did call to discuss this matter prior to seeking Better Business Burea. The shop worker that addressed my call had been informed by me about the situation with details in regards to what took place after my car was repaired, immediately the next day after the service shop was open for business. It is true that I was informed that the procedure of the recall was followed but the outcome of my car malfunctioned due to the actual cover being removed and not replaced. The statement made about resolving the issue the second contact that I made with Clarksville, Indiana "Coyle Chevrolet" was told to me thar "OK BUDDY I WILL PASS THE INFORMATION ON TO THE MANUFACTURE." I was never offered any other further assistance, even when I stressed that having the car approximately 3 years with great maintenance outside of Coyle Chevrolet in Clarksville Indiana and the issue with wiring melting and fuel injector overheating and vacuumed dirt particles created the issue because of the Housing/motor cover was removed by Coyle Chevrolet and it's procedure based on a their claim of the recall manufacturer procedure.
To whom it may, Here are the following Repair Orders with highlighted dates of repairs and the copies of the recall directions and repair with the highlighted instruction.I find it unfortunate that [redacted] could not contact us direct to discuss. We have also performed some good will work...
on his car while it was in our shop and we look to solve all of our customers recall issues.I am unsure who told him that his shield should have been reinstalled, but GM paid for the recall and we followed their repair instructions.We would be happy to look at the vehicle, but would have to follow the GM instruction moving forward. Thank you for your time in this matter. [redacted]
[redacted]
[redacted]
[redacted]
[redacted] TO WHOM IT MAY CONCERN: WE HAD NOT RECEIVED FUNDING FROM [redacted] [redacted] WE SENT MR [redacted] HIS PAPERWORK ON DEC ***NO ONE TO MY KNOWLEDGE HAS SPOKE TO MR [redacted] REGARDING HIS PAPERWORK OR WHY IT WAS TAKING SO LONG THANKING YOU IN ADVANCE [redacted] COYLE CHEVROLET%
[redacted] On September 25th we towed Mrs [redacted] Saturn ION to Coyle Chevrolet for recalls ignition switch replacement and Ignition lock cylinder replacementAs per GM recall we provided Mrs [redacted] a rental car till parts would arrive; we completed the repairs on October 7thWe notified Mrs [redacted] after we completed the recalls and starting her vehicle’s engine it had a internal knock, the engine was two and a half quarts low on oil and low on coolant we advised Mrs [redacted] the engine would have to be disassembled to diagnose internal engine damageMrs [redacted] contacted GM customer assistance for help on repairs, GM denied any assistance on repairs to Mrs [redacted] Saturn with 169,milesWe notified Mrs [redacted] after October 10th GM stopped paying for the rental car and she will be responsible for $per day as of the end of the day Coyle Chevrolet has completed the recalls and has no responsibility on the internal engine damage, we have only notified GM of our findings of being two and a half quarts low on oil Update on October 16th Mrs [redacted] did return rental vehicle to dealership we did not charge her any fees If you have any questions please contact me Thanks [redacted] Coyle Chevrolet
Response:
Have left message for Mr*** twice have had no response %
Response:
On 2-2-Mr*** dropped off his vehicle Dodge with the complaint of ABS light on had to replace brake fluid level switch Mr*** also complained about a noise when backing up we had to replace the aftermarket brake rotors with OEM parts
*** *** *** ***
** *** *** ***
Per *** *** - Issue partially resolved - He got the inspection done and got his license plate -
Our customer has been contacted and offered a pick up and refund of her mattress ($plus tax). She has accepted the offer and will contact me to schedule the pick up when she has found another mattress.
Thank you
*** ***
Per consumer they fixed brake light
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When Coyle Chevrolet picked up my car on a rollback and took it to their service department, I told them that the GM ignition was STUCK in the run position, I tried all I know to get the car to turn off, The only thing that made it finally stop after a massive time I the overflow tank cap which holds your antifreeze blew off and shot all the antifreeze up in the air, no doubt the had to put the antifreeze in*** *** and *** ***, both mechanics came to my Mom's house later that day and checked the car and checked the oil, it was no lowI was also told that there is not a recall on Ignitions getting stuck in the run position only in the off positionOf Course GM backs them, they are going to out of business by the time all the poor people that have lost their loved ones in wrecks all because of negligence on these vehiclesI have already found quite a few other cases identical to mine,
Coyle and GM are just trying to get out from any claim that they haveI now have an attorney and will be filing a Civil Law Suit against Coyle and GM, and am gaining other people with the same issue as my car to file with me. *** at Coyle told me the loaner vehicle was reported stolen so I was absolutely not going to take it our of the driveway to get arrested for the first time in my yearsI did not sleeo for night over the fearMy car is NOT driveable, and is still there at CoyleI am going to have to find someone to go get it on a rollbackMy brother is also a Mechanic and for many, many years, so I told him where the noise was going from according to ***, etcand since we are going to have to take it to a REPUTABLE place to have it repaired, the truth will come out that this another GM mess and Coyle just wants to pass it off because I am disabled. By the way the vehicle has onstar, my last one did too, it tells you exactly where the car is at all times
They came and picked my car up, why???? I was very explicit as too what happened to it, the ignition stuck on and what happened from thereWhy would you pick up a vehicle when there is NO recall on a Saturn Ion getting stuck in the run postionThat alone shows copabilityNo one I know friends, family, extended family will ever buy a GM car again and especially not from Coyle ChevroletHow sadThis Is just beginning from the lawyer but I do appreciate the Revdex.com trying to help
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be (Somewhat) satisfactory.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did drop off my truck and they did make did repairs. However my truck is still not fixed. The brakes are still not repaired. Coyle has offered to replace the truck but has yet to provide a solution to this situation. I want my truck repaired or for Coyle Chevrolet to find a suitable replacement.
Regards,
[redacted]
6-3-2016To whom it may concern,We appreciate our customer contacting us directly about his concerns. We will most certainly refund his investment in removal and replacement of the locking lug nut system, and will forward a check in the amount of two hundred and forty dollars. We also sincerely...
apologize for the error on our part. In reference to the transmission issue, as our customer mentioned, it is a warranty repair item and covered by the vehicles manufacturer. As it pertains to our dealership disclosing this as a previous issue with a vehicle, there is, unless the previous owner discloses the incident to us, simply no way for a non franchised dealer to know. The vehicle history report for this particular vehicle did not, and still does not reflect the repair, which would be the only way we as a dealership or our customer could attempt to verify. Manufacturers have the option, as stated in their warranty manuals to repair, or replace parts with new or re-manufactured parts, at their discretion and is a situation not under control of a franchised dealership. Our customer certainly has the opportunity to contact the vehicles manufacturer directly with their concerns. In regards to the pending audio system issue, our client knowingly purchased a vehicle that was nearing the end of the manufacturers comprehensive coverage. Our client was offered the opportunity to purchase extended coverage that would cover future mechanical repairs, and chose not to do so. We certainly regret that our customer has had issue with his vehicle, however the financial liability for future repair when purchasing a previously owned automobile that is no longer under manufacturer comprehensive coverage, does not fall upon the selling dealer. We sincerely hope that this correspondence sufficiently addresses all concerns.Kind Regards,[redacted]General Manager
[redacted] Sent: Monday, November 14, 2016 10:12 AM Subject: complaint [redacted] Please have [redacted] send us the address or phone number where I can send this this letter on our letterhead confirming he did not purchase vehicle thanking you in advance ...
[redacted] office manager [redacted]
[redacted]
TO WHOM IT MAY CONCERN:
WE HAD NOT RECEIVED FUNDING FROM [redacted]. WE SENT MR [redacted] HIS PAPERWORK ON DEC 1 [redacted]. NO ONE TO MY KNOWLEDGE HAS SPOKE TO MR [redacted] REGARDING HIS PAPERWORK OR...
WHY IT WAS TAKING SO LONG
THANKING YOU IN ADVANCE
[redacted]
COYLE CHEVROLET%3
This complaint is being resolved by the business. Please close the complaint. Thank you, [redacted]
Date received at Revdex.com 11/9/2016Response: On 10/12/2016 Mrs. [redacted] came into dealership with complaint of a check engine light and DEF light on, mileage 46178 Hooked up on tech 2 had code P204B reductant pressure sensor performance which is on the pump module check had 120 kpa should be 500 kpa. We replace pump module which is mounted on top of tank you do not have to open tank, we then topped off the DEF tank with GM Fluid part # [redacted] two gallons the tank holds 5.3 gallons. We did not test the fluid it may been contaminated and that is what took out the pump. Coyle Chevrolet did not contaminate Mr. [redacted] DEF fluid we added GM approved DEF fluid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11790307, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 9/6/16, I personally observed the service department [redacted] fill the DEF tank with new fluid. While in route to Jeffersonville, Indiana on 10/9/16, the display called for Exhaust System Check Now. That was done the at [redacted] They performed a RENgeneration soot cleaning procedure. The technician did not find contamination, nor did they add any DEF fluid. A few hours later, the display alerted my wife to a Check Exhaust System. Upon arriving in Jeffersonville, my wife made an appointment at Coyle Chevrolet in Clarksville, to check the problem. Coyle had the vehicle in there position from 8 am 10/12/16 through 2:30 pm 10/14/16. They installed are warranty covered SL-N Module kit. To do this, one must drop the DEF tank. When doing this, the technician would have noted a strong odor indicating contamination. Simply opening the cap to the tank is overwhelming with the smell of the contaminated fluid. The Coyle technician would have known immediately when he added the two units of DEF.While driving back to Texas, the Check Exhaust System display came on. No person had access to the tank until we took it to Lipscomb's service department upon return to Texas on 10/20/16. This was when the contaminated fluid was discovered. The only possible place that fluid was added in the time frame that caused the problem was Coyle Chevrolet. Additionally, the truck is always locked and the hood release can't be accessed without opening the cab. So vandalism is not a possibility. Coyle's response is simply not possible. We certainly understand that people make mistakes. But, not owning up to them is not acceptable to me. Thank you.
Regards,
[redacted]
[redacted]
[redacted] To whom it may concern, We certainly apologize to our client for any miscommunication on our behalf, and will do what we can to correct those errors. Our client, whom we value and appreciate greatly, supplied our dealership with a...
conditional lenders letter of approval, that did not state specific financial terms including an exact interest rate, term of loan, or specific amount financed concerning their purchase. Without those specific terms outlined, our Financial Services Manager attempted to secure a competitive financing package for our client with the properly executed and endorsed application for credit within our clients purchase packet. Upon a full and complete conversation between our Financial Services Manager and our client, we secured an agreeable financing package through the clients requested lender. Again, we apologize for any miscommunications on our behalf, and we appreciate our clients business greatly. Sincerely, [redacted] Executive Manager Coyle Nissan
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
My reply: To who it may concern I want you to know that I did call to discuss this matter prior to seeking Better Business Burea. The shop worker that addressed my call had been informed by me about the situation with details in regards to what took place after my car was repaired, immediately the next day after the service shop was open for business. It is true that I was informed that the procedure of the recall was followed but the outcome of my car malfunctioned due to the actual cover being removed and not replaced. The statement made about resolving the issue the second contact that I made with Clarksville, Indiana "Coyle Chevrolet" was told to me thar "OK BUDDY I WILL PASS THE INFORMATION ON TO THE MANUFACTURE." I was never offered any other further assistance, even when I stressed that having the car approximately 3 years with great maintenance outside of Coyle Chevrolet in Clarksville Indiana and the issue with wiring melting and fuel injector overheating and vacuumed dirt particles created the issue because of the Housing/motor cover was removed by Coyle Chevrolet and it's procedure based on a their claim of the recall manufacturer procedure.
To whom it may, Here are the following Repair Orders with highlighted dates of repairs and the copies of the recall directions and repair with the highlighted instruction.I find it unfortunate that [redacted] could not contact us direct to discuss. We have also performed some good will work...
on his car while it was in our shop and we look to solve all of our customers recall issues.I am unsure who told him that his shield should have been reinstalled, but GM paid for the recall and we followed their repair instructions.We would be happy to look at the vehicle, but would have to follow the GM instruction moving forward. Thank you for your time in this matter. [redacted]
[redacted]
[redacted]
[redacted]