We have been in contact with the customer and he has signed all remaining documents necessary to complete his loan. We were also able to get better terms from our lender and provide the customer with a monthly payment that is $30 a month less than the original...
contract. He visited the dealership on 3/21/** and is now satisfied with the outcome.
Thank you,
[redacted]
Coyle Chevrolet SuperStoreOffice: 812-218-1108
Response:
Have tried to contact Mr. [redacted] have not heard from him since 2/11/2015, Mr.[redacted] from the [redacted] Secretary of State has left Mr. [redacted] three messages and has not got any responses.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have returned the phone calls from the Secretary of State 3 times and have not received a call back. I was also in Coyle Chevrolet dealership and spoke with [redacted] on 02/13/2015. I stopped to see their "replacement" vehicle they had for me. It appeared to be in worse conditions than what I have. So I am uncertain as to why Coyle Chevrolet failed to mention that in their response. I am still unsatisfied with their response to this situation and the truck is still not repaired correctly. The ball is still in their court and with the Secretary of the State.
Regards,
[redacted]
[redacted]
On September 25th we towed Mrs. [redacted] 2005 Saturn ION to Coyle Chevrolet for recalls 14063 ignition switch replacement and 14113 Ignition lock cylinder replacement. As per GM recall...
we provided Mrs. [redacted] a rental car till parts would arrive; we completed the repairs on October 7th. We notified Mrs. [redacted] after we completed the recalls and starting her vehicle’s engine it had a internal knock, the engine was two and a half quarts low on oil and low on coolant we advised Mrs. [redacted] the engine would have to be disassembled to diagnose internal engine damage. Mrs. [redacted] contacted GM customer assistance for help on repairs, GM denied any assistance on repairs to Mrs. [redacted] 2005 Saturn with 169,290 miles. We notified Mrs. [redacted] after October 10th GM stopped paying for the rental car and she will be responsible for $45.00 per day as of the end of the day. Coyle Chevrolet has completed the recalls and has no responsibility on the internal engine damage, we have only notified GM of our findings of being two and a half quarts low on oil.
Update on October 16th Mrs. [redacted] did return rental vehicle to dealership we did not charge her any fees.
If you have any questions please contact me.
Thanks
[redacted]
Coyle Chevrolet
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com,
We have been in contact with the customer and he has signed all remaining documents necessary to complete his loan. We were also able to get better terms from our lender and provide the customer with a monthly payment that is $30 a month less than the original...
contract. He visited the dealership on 3/21/** and is now satisfied with the outcome.
Thank you,
[redacted]
Coyle Chevrolet SuperStoreOffice: 812-218-1108
Response:
Have tried to contact Mr. [redacted] have not heard from him since 2/11/2015, Mr.[redacted] from the [redacted] Secretary of State has left Mr. [redacted] three messages and has not got any responses.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have returned the phone calls from the Secretary of State 3 times and have not received a call back. I was also in Coyle Chevrolet dealership and spoke with [redacted] on 02/13/2015. I stopped to see their "replacement" vehicle they had for me. It appeared to be in worse conditions than what I have. So I am uncertain as to why Coyle Chevrolet failed to mention that in their response. I am still unsatisfied with their response to this situation and the truck is still not repaired correctly. The ball is still in their court and with the Secretary of the State.
Regards,
[redacted]
[redacted]
On September 25th we towed Mrs. [redacted] 2005 Saturn ION to Coyle Chevrolet for recalls 14063 ignition switch replacement and 14113 Ignition lock cylinder replacement. As per GM recall...
we provided Mrs. [redacted] a rental car till parts would arrive; we completed the repairs on October 7th. We notified Mrs. [redacted] after we completed the recalls and starting her vehicle’s engine it had a internal knock, the engine was two and a half quarts low on oil and low on coolant we advised Mrs. [redacted] the engine would have to be disassembled to diagnose internal engine damage. Mrs. [redacted] contacted GM customer assistance for help on repairs, GM denied any assistance on repairs to Mrs. [redacted] 2005 Saturn with 169,290 miles. We notified Mrs. [redacted] after October 10th GM stopped paying for the rental car and she will be responsible for $45.00 per day as of the end of the day. Coyle Chevrolet has completed the recalls and has no responsibility on the internal engine damage, we have only notified GM of our findings of being two and a half quarts low on oil.
Update on October 16th Mrs. [redacted] did return rental vehicle to dealership we did not charge her any fees.
If you have any questions please contact me.
Thanks
[redacted]
Coyle Chevrolet
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Response:Warranty refund not issued. Customer is picking up check for refund today 1/18/2017