October 24, J [redacted] H [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear MsH***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 9, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues Regional is unable to locate the account in questionPlease provide us with the account number or a previous address in order to locate the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Re: Complaint ID: [redacted] Dear Ms***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 11, Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Regional fraudulently pulled your credit report without your permissionYou request that the inquiry be removedPlease be advised that when you submit an online application for credit you must first authorize Regional to make a credit inquiryPlease see the bottom of the enclosed application that you submitted to Regional on August 8, 2016, which states you authorize Regional to make whatever credit inquiries it deems necessary in connection with the attached application for creditRegional did not pull your credit without authorization, therefore, the credit inquiry appearing on your credit report will not be removedIf I can be of further assistance, please do not hesitate to contact me directly at [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst
Re: Compliant ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 17, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you stated that you have had difficulty paying off your account because every time you make a payment there is additional interest, so the branch returns your checks to youInterest accrues daily on your account, but we will accept a final payment of $if you will pay the branch before the end of the monthWe appreciate your willingness to pay your accountWe apologize for any inconvenience you may have experienced regarding this matterIf I can be of further assistance, please do not hesitate to contact me directly at the home office at 864- [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Ms***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 27, Thank you for taking the time to provide feedback to Regional Finance Corporation of Tennessee (“Regional”)At Regional we value our customer experience and always welcome any questions or concernsIn your complaint, you stated that Regional representatives have contacted you at your home because you were listed as a reference for another individualRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and references and always honors requests to cease contactPursuant to your request, we have removed your contact information from our recordsTherefore, you will not receive any future communication from RegionalAt Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at [redacted] or [redacted] Sincerely, [redacted] JrRegulatory and Consumer Relations Manager
Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated April 15, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that you have requested on several occasions that [redacted] from Regional stop contacting your place of businessAlso, you explain that [redacted] disclosed your personal information to a third party and threatened a third partyWhen accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts currentRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debtWe have no record of a [redacted] or of calling your place of employment after March 17, 2016, when you requested no more phone calls to your employerGoing forward you will only be contacted by [redacted] ***, the branch managerAdditionally, Regional prides itself on quality customer serviceComplaints such as these are taken seriouslyAfter a thorough investigation into the matter Regional does not find any evidence to substantiate your allegations that account information was shared with a third party or that a third party was threatenedIf I can be of further assistance, please do not hesitate to contact me directly at 864- [redacted] or [redacted] .comSincerely, Dawn Loflin Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 5, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that for two months you have been dropping off your payment along with a note indicating when Regional can expect to receive the following month’s paymentYou explain that Regional violated your privacy by disclosing their company name to a third party while leaving you a message at your employerYou also state, that when calling the branch, the representatives refused to let you speak with a managerYou request to no longer be contacted by RegionalRegional regrets that we missed your most recent note indicating when to expect your next paymentWhen contacting a customer’s employer, it is Regional’s policy to disclose Regional’s name only if the third party taking the message requests the name of the companyWe believe that if the company name was provided, then it was provided because the message taker requested to know who was callingAdditionally, a thorough investigation revealed no evidence to substantiate the allegation that the representatives refused to transfer you to a managerPursuant to your request, your account has been marked as “Do Not Call,” therefore, you will receive no further phone calls regarding this accountAll future communication will be made via mailIf I can be of further assistance, please do not hesitate to contact me at (864) [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst
September **, 2017 K [redacted] K [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. K [redacted] : I am writing in response to the complaint that you filed with the RevDex.com (“BBB”) dated September **, 2017.... Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that the branch is not adhering to the mandated 10 day grace period for your payment. You revealed that you always make your payment during the grace period. In addition, you have requested to receive no further contact from Regional or you will contact the Attorney General. Please be aware that Regional does not offer a grace period for payments. Your payments are due on the due date, as stated on your contract. Your account will not be charged a late fee until after the 10th day that your payment is due. In addition your account has been marked as “Cease and Desist,” you will receive no further communication from Regional. Regional thanks you for choosing us for your financial needs. Sincerely, S [redacted] N [redacted] Regulatory and Consumer Relations Manager
Re: Complaint ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated June 8, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)In your complaint you stated that you received numerous calls to refinance your loan, but were not told that you would have to complete an application againYou explained that when you declined a larger loan amount, the branch then advised that you could not get the $loan originally offered to you because you did not make enough moneyYou revealed that the manager was rude to the employee assisting you, and the manager refused to provide you with the district manager number and the corporate office number to launch a complaintYou request to have the inquiry removed from your credit report and written policy indicating a new application is required to renew a loanAt Regional, if renewals are completed within months of the previous application, then no new application or credit bureau report is requiredThe months on your loan were on January 31, Per company policy, there is a script that employees are to read to customers when updating an application and pulling a new credit bureau report, which includes a statement that a credit report will be pulled in connection with the applicationThe branch employee claims she followed company policy by following the script and advising you that an application was required and a credit report would be pulledThe branch employee also claims to have provided the phone number to the corporate office when requestedOur records indicate that you were not approved for an additional loan because you had lower than expected income and higher than expected debt to income ratioRegional expects all of its employees to always treat its customers with the utmost respect, and Regional takes allegations of rude behavior very seriouslyA thorough investigation revealed no evidence to substantiate the rude behavior allegationHowever, Regional appreciates that you took the time to bring your concerns to our attentionRegional cannot have the inquiry removed from your credit report because Equifax will only remove inquiries that are the result of fraud, and this inquiry is not the result of fraudWe appreciate your business and thank you for choosing Regional for your financial needsSincerely, Dawn L*** Regulatory and Consumer Relations Analyst
[redacted] *** Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated December 30, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Regional continues to harass you and your family about not paying your loan payment on timeYou explain that you are experiencing financial hardship and you cannot pay according to the agreementYou state that it is not your intention to back out of paying your debtYou request that Regional be more patient about receiving your payment timelyDistrict Supervisor, Keith M***, has been in contact with you to resolve your complaint, and you indicated that were satisfied with the resultsYour loan was renewed on January 4, Sincerely, Dawn L*** Regulatory and Consumer Relations Analyst
Dear Mr***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated May 5, Please accept this letter as the response of Regional Finance Corporation of Alabama (“Regional”)At Regional, we truly value our customers’
satisfaction and will work toward the resolution of any issues. In your complaint you state that Regional filed a small claims lawsuit against you because your account was past dueYou explain that the branch agreed to drop the lawsuit if you brought the account current. You claim that you paid the loan in full but the judgment is still on your credit reportYou reveal that the court stated Regional has not sent a satisfaction of judgment, but the branch promised you they would send the letter a couple of months agoYou request that Regional submit the appropriate documents to the court so the judgment can be dismissed. Enclosed is a copy of the satisfaction of judgment that was sent via certified mail to the court on May 17, Regional would like to apologize for any inconvenience experienced regarding this matter. If I can be of further assistance, please do not hesitate to contact me directly at 864-*** or complaints@***. Sincerely, *** *** Regulatory and Consumer Relations Analyst
February 1,
C***
M***
Via
Electronic Upload
Re: Complaint ID: ***
Dear
MrsM***:
I am writing in response to the
complaint that you filed with the RevDex.com (“Revdex.com”) dated January
18, Please accept this letter as the response of Regional Finance
Corporation of South Carolina (“Regional”)At Regional, we truly value our
customers’ satisfaction and will work toward the resolution of any issues
In your complaint you state that Regional
recently contacted your sister to collect a payment from youYou also state
that during this call Regional discussed your account information with your
sister
Per Regional’s investigation, a
representative from Regional attempted to contact two of your references,
M*** and J***, on January 15, Regional was unable to make contact
with these individuals and left a voicemail with eachWhen Regional leaves a
message with a reference, the representative must disclose that they are from
Regional Finance and trying to make contact with a consumerRegional does not
disclose any account details to third partiesYour account has been updated to
ensure your references receive no further contact from Regional on this
account
We
appreciate your business and thank you for choosing Regional for your finance
needs
Sincerely,
J***
O’K***
Regulatory
and Consumer Relations Manager
Re: Complaint ID: *** Dear Ms***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 27, Thank you for taking the time to provide feedback to Regional Finance Corporation of North Carolina (“Regional”)At
Regional we value our customer experience and always welcome any questions or concerns. In your complaint, you stated that Regional’s branch personnel were unable to explain to you the balance that was owed on your accountI apologize for any confusion that may have come from your conversations with our branch personnelI encourage you to get in touch with the branch manager, who can explain in detail your payment history and current balanceAs a courtesy to you and a sign that we value your customer loyalty, we have refunded the most recent late charge to your account. At Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at 864-*** or ***
Sincerely, *** ** *** *** Regulatory and Consumer Relations Manager
December 20, 2017Z*** S*Via Electronic UploadRe: Complaint ID: ***Dear Z*** S***: I am writing in response to the above referenced complaint that you filed with the Revdex.com (“Revdex.com”) dated December 19, Regional Finance Corporation of Alabama (“Regional”) appreciates
the opportunity to address your concernsAt Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues.In your complaint you state that you visited the Regional Finance Anniston branch on December 11, to make a payment of $You provided the Regional employee with $200, and you received $in change consisting of one $bill and one $bill and you’re alleging that the $bill that you received is counterfeitYou called the branch on December 12, 2017, to notify them of the counterfeit billYou returned to the branch later that day, and provided the counterfeit bill to the employees, who used a counterfeit alert pen on the bill in question and confirmed that it was realYou claim you then took the bill to a *** *** location, where you were notified that the bill was counterfeitYou state that you made a police report regarding the incident on December 13, You request that you be refunded $50. Per Regional’s investigation, you visited the branch on December 11, 2017, to make a payment, receiving a $included in your changeOn December 12, 2017, you placed a call to the branch and stated that you were told by an employee at Arbys that the $bill you received was counterfeitAt that time, branch staff advised that they would look into the matter and return your callLater the same day, you visited the branch with a $bill and claimed it was the same bill Regional provided you on December 11, At this time, you advised the staff than an employee at ***’s told you that the bill was counterfeitThe branch staff used a counterfeit alert pen on the bill, which indicated that the bill was realYou requested a refund and were told by the branch that the matter was being looked intoShortly after you left the office you called the branch again, stating that you were at *** *** and the employees told you that the bill was counterfeitThe branch reiterated that they were looking into the matterOn December 15, you called the branch to advise the staff that you had turned the bill over to the police. Regional has concluded its investigation and is unable to verify that the bill in question originated from the Regional Finance Anniston branchThe bill was away from the building for hours, and when returned, passed the counterfeit alert marker testAs a result, Regional does not believe that a refund is an appropriate response to the complaint.We appreciate your business and thank you for choosing Regional for your finance needs.Sincerely, R*** Z*** Complaint and Fraud Analyst
Re: Complaint ID: *** Dear Ms***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 8, Thank you for taking the time to provide feedback to Regional Finance Corporation of Texas (“Regional”)At Regional we
value our customer experience and always welcome any questions or concerns. In your complaint, you stated that Regional representatives have contacted you at your home and via phone. When accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts currentRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debt. As a courtesy, we have marked your account as “Do Not Contact.” Therefore, all future communication by Regional will be made via mail. At Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at *** or ***. Sincerely, *** ** ***, Jr. Regulatory and Consumer Relations Manager
Re: Complaint ID: *** Dear Ms***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated June 4, Please accept this letter as the response of Regional Finance Company of Oklahoma, LLC (“Regional”)At Regional, we
truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you paid off your loan, but the branch continued to contact you for $1.62, so you paid the small amountYou explain the branch is continuing to contact you but now the amount is $You request that Regional stop calling your office. Please be advised that your loan now has a zero balanceWe would like to apologize for any inconvenience experienced regarding this matterYou will receive no further contact in regards to this loanIf I can be of further assistance, please do not hesitate to contact me directly at *** or ***
Sincerely, *** *** Regulatory and Consumer Relations Analyst
Please see the attached response to K [redacted] K [redacted] 's complaint
October 24, J [redacted] H [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear MsH***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 9, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues Regional is unable to locate the account in questionPlease provide us with the account number or a previous address in order to locate the account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Please see attached response
Re: Complaint ID: [redacted] Dear Ms***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 11, Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Regional fraudulently pulled your credit report without your permissionYou request that the inquiry be removedPlease be advised that when you submit an online application for credit you must first authorize Regional to make a credit inquiryPlease see the bottom of the enclosed application that you submitted to Regional on August 8, 2016, which states you authorize Regional to make whatever credit inquiries it deems necessary in connection with the attached application for creditRegional did not pull your credit without authorization, therefore, the credit inquiry appearing on your credit report will not be removedIf I can be of further assistance, please do not hesitate to contact me directly at [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst
Re: Compliant ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 17, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you stated that you have had difficulty paying off your account because every time you make a payment there is additional interest, so the branch returns your checks to youInterest accrues daily on your account, but we will accept a final payment of $if you will pay the branch before the end of the monthWe appreciate your willingness to pay your accountWe apologize for any inconvenience you may have experienced regarding this matterIf I can be of further assistance, please do not hesitate to contact me directly at the home office at 864- [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Ms***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 27, Thank you for taking the time to provide feedback to Regional Finance Corporation of Tennessee (“Regional”)At Regional we value our customer experience and always welcome any questions or concernsIn your complaint, you stated that Regional representatives have contacted you at your home because you were listed as a reference for another individualRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and references and always honors requests to cease contactPursuant to your request, we have removed your contact information from our recordsTherefore, you will not receive any future communication from RegionalAt Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at [redacted] or [redacted] Sincerely, [redacted] JrRegulatory and Consumer Relations Manager
Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated April 15, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that you have requested on several occasions that [redacted] from Regional stop contacting your place of businessAlso, you explain that [redacted] disclosed your personal information to a third party and threatened a third partyWhen accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts currentRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debtWe have no record of a [redacted] or of calling your place of employment after March 17, 2016, when you requested no more phone calls to your employerGoing forward you will only be contacted by [redacted] ***, the branch managerAdditionally, Regional prides itself on quality customer serviceComplaints such as these are taken seriouslyAfter a thorough investigation into the matter Regional does not find any evidence to substantiate your allegations that account information was shared with a third party or that a third party was threatenedIf I can be of further assistance, please do not hesitate to contact me directly at 864- [redacted] or [redacted] .comSincerely, Dawn Loflin Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 5, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that for two months you have been dropping off your payment along with a note indicating when Regional can expect to receive the following month’s paymentYou explain that Regional violated your privacy by disclosing their company name to a third party while leaving you a message at your employerYou also state, that when calling the branch, the representatives refused to let you speak with a managerYou request to no longer be contacted by RegionalRegional regrets that we missed your most recent note indicating when to expect your next paymentWhen contacting a customer’s employer, it is Regional’s policy to disclose Regional’s name only if the third party taking the message requests the name of the companyWe believe that if the company name was provided, then it was provided because the message taker requested to know who was callingAdditionally, a thorough investigation revealed no evidence to substantiate the allegation that the representatives refused to transfer you to a managerPursuant to your request, your account has been marked as “Do Not Call,” therefore, you will receive no further phone calls regarding this accountAll future communication will be made via mailIf I can be of further assistance, please do not hesitate to contact me at (864) [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst
September **, 2017 K [redacted] K [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. K [redacted] : I am writing in response to the complaint that you filed with the RevDex.com (“BBB”) dated September **, 2017.... Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that the branch is not adhering to the mandated 10 day grace period for your payment. You revealed that you always make your payment during the grace period. In addition, you have requested to receive no further contact from Regional or you will contact the Attorney General. Please be aware that Regional does not offer a grace period for payments. Your payments are due on the due date, as stated on your contract. Your account will not be charged a late fee until after the 10th day that your payment is due. In addition your account has been marked as “Cease and Desist,” you will receive no further communication from Regional. Regional thanks you for choosing us for your financial needs. Sincerely, S [redacted] N [redacted] Regulatory and Consumer Relations Manager
Re: Complaint ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated June 8, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)In your complaint you stated that you received numerous calls to refinance your loan, but were not told that you would have to complete an application againYou explained that when you declined a larger loan amount, the branch then advised that you could not get the $loan originally offered to you because you did not make enough moneyYou revealed that the manager was rude to the employee assisting you, and the manager refused to provide you with the district manager number and the corporate office number to launch a complaintYou request to have the inquiry removed from your credit report and written policy indicating a new application is required to renew a loanAt Regional, if renewals are completed within months of the previous application, then no new application or credit bureau report is requiredThe months on your loan were on January 31, Per company policy, there is a script that employees are to read to customers when updating an application and pulling a new credit bureau report, which includes a statement that a credit report will be pulled in connection with the applicationThe branch employee claims she followed company policy by following the script and advising you that an application was required and a credit report would be pulledThe branch employee also claims to have provided the phone number to the corporate office when requestedOur records indicate that you were not approved for an additional loan because you had lower than expected income and higher than expected debt to income ratioRegional expects all of its employees to always treat its customers with the utmost respect, and Regional takes allegations of rude behavior very seriouslyA thorough investigation revealed no evidence to substantiate the rude behavior allegationHowever, Regional appreciates that you took the time to bring your concerns to our attentionRegional cannot have the inquiry removed from your credit report because Equifax will only remove inquiries that are the result of fraud, and this inquiry is not the result of fraudWe appreciate your business and thank you for choosing Regional for your financial needsSincerely, Dawn L*** Regulatory and Consumer Relations Analyst
[redacted] *** Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated December 30, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Regional continues to harass you and your family about not paying your loan payment on timeYou explain that you are experiencing financial hardship and you cannot pay according to the agreementYou state that it is not your intention to back out of paying your debtYou request that Regional be more patient about receiving your payment timelyDistrict Supervisor, Keith M***, has been in contact with you to resolve your complaint, and you indicated that were satisfied with the resultsYour loan was renewed on January 4, Sincerely, Dawn L*** Regulatory and Consumer Relations Analyst
Dear Mr***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated May 5, Please accept this letter as the response of Regional Finance Corporation of Alabama (“Regional”)At Regional, we truly value our customers’
satisfaction and will work toward the resolution of any issues. In your complaint you state that Regional filed a small claims lawsuit against you because your account was past dueYou explain that the branch agreed to drop the lawsuit if you brought the account current. You claim that you paid the loan in full but the judgment is still on your credit reportYou reveal that the court stated Regional has not sent a satisfaction of judgment, but the branch promised you they would send the letter a couple of months agoYou request that Regional submit the appropriate documents to the court so the judgment can be dismissed. Enclosed is a copy of the satisfaction of judgment that was sent via certified mail to the court on May 17, Regional would like to apologize for any inconvenience experienced regarding this matter. If I can be of further assistance, please do not hesitate to contact me directly at 864-*** or complaints@***. Sincerely, *** *** Regulatory and Consumer Relations Analyst
February 1,
C***
M***
Via
Electronic Upload
Re: Complaint ID: ***
Dear
MrsM***:
I am writing in response to the
complaint that you filed with the RevDex.com (“Revdex.com”) dated January
18, Please accept this letter as the response of Regional Finance
Corporation of South Carolina (“Regional”)At Regional, we truly value our
customers’ satisfaction and will work toward the resolution of any issues
In your complaint you state that Regional
recently contacted your sister to collect a payment from youYou also state
that during this call Regional discussed your account information with your
sister
Per Regional’s investigation, a
representative from Regional attempted to contact two of your references,
M*** and J***, on January 15, Regional was unable to make contact
with these individuals and left a voicemail with eachWhen Regional leaves a
message with a reference, the representative must disclose that they are from
Regional Finance and trying to make contact with a consumerRegional does not
disclose any account details to third partiesYour account has been updated to
ensure your references receive no further contact from Regional on this
account
We
appreciate your business and thank you for choosing Regional for your finance
needs
Sincerely,
J***
O’K***
Regulatory
and Consumer Relations Manager
Please see the attached response
Re: Complaint ID: *** Dear Ms***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 27, Thank you for taking the time to provide feedback to Regional Finance Corporation of North Carolina (“Regional”)At
Regional we value our customer experience and always welcome any questions or concerns. In your complaint, you stated that Regional’s branch personnel were unable to explain to you the balance that was owed on your accountI apologize for any confusion that may have come from your conversations with our branch personnelI encourage you to get in touch with the branch manager, who can explain in detail your payment history and current balanceAs a courtesy to you and a sign that we value your customer loyalty, we have refunded the most recent late charge to your account. At Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at 864-*** or ***
Sincerely, *** ** *** *** Regulatory and Consumer Relations Manager
December 20, 2017Z*** S
*Via Electronic UploadRe: Complaint ID: ***Dear Z*** S***: I am writing in response to the above referenced complaint that you filed with the Revdex.com (“Revdex.com”) dated December 19, Regional Finance Corporation of Alabama (“Regional”) appreciates
the opportunity to address your concernsAt Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues.In your complaint you state that you visited the Regional Finance Anniston branch on December 11, to make a payment of $You provided the Regional employee with $200, and you received $in change consisting of one $bill and one $bill and you’re alleging that the $bill that you received is counterfeitYou called the branch on December 12, 2017, to notify them of the counterfeit billYou returned to the branch later that day, and provided the counterfeit bill to the employees, who used a counterfeit alert pen on the bill in question and confirmed that it was realYou claim you then took the bill to a *** *** location, where you were notified that the bill was counterfeitYou state that you made a police report regarding the incident on December 13, You request that you be refunded $50. Per Regional’s investigation, you visited the branch on December 11, 2017, to make a payment, receiving a $included in your changeOn December 12, 2017, you placed a call to the branch and stated that you were told by an employee at Arbys that the $bill you received was counterfeitAt that time, branch staff advised that they would look into the matter and return your callLater the same day, you visited the branch with a $bill and claimed it was the same bill Regional provided you on December 11, At this time, you advised the staff than an employee at ***’s told you that the bill was counterfeitThe branch staff used a counterfeit alert pen on the bill, which indicated that the bill was realYou requested a refund and were told by the branch that the matter was being looked intoShortly after you left the office you called the branch again, stating that you were at *** *** and the employees told you that the bill was counterfeitThe branch reiterated that they were looking into the matterOn December 15, you called the branch to advise the staff that you had turned the bill over to the police. Regional has concluded its investigation and is unable to verify that the bill in question originated from the Regional Finance Anniston branchThe bill was away from the building for hours, and when returned, passed the counterfeit alert marker testAs a result, Regional does not believe that a refund is an appropriate response to the complaint.We appreciate your business and thank you for choosing Regional for your finance needs.Sincerely, R*** Z*** Complaint and Fraud Analyst
YesCalled again today but there is not guarantee that they will fix this after over years!
Re: Complaint ID: *** Dear Ms***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 8, Thank you for taking the time to provide feedback to Regional Finance Corporation of Texas (“Regional”)At Regional we
value our customer experience and always welcome any questions or concerns. In your complaint, you stated that Regional representatives have contacted you at your home and via phone. When accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts currentRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debt. As a courtesy, we have marked your account as “Do Not Contact.” Therefore, all future communication by Regional will be made via mail. At Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at *** or ***. Sincerely, *** ** ***, Jr. Regulatory and Consumer Relations Manager
Re: Complaint ID: *** Dear Ms***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated June 4, Please accept this letter as the response of Regional Finance Company of Oklahoma, LLC (“Regional”)At Regional, we
truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you paid off your loan, but the branch continued to contact you for $1.62, so you paid the small amountYou explain the branch is continuing to contact you but now the amount is $You request that Regional stop calling your office. Please be advised that your loan now has a zero balanceWe would like to apologize for any inconvenience experienced regarding this matterYou will receive no further contact in regards to this loanIf I can be of further assistance, please do not hesitate to contact me directly at *** or ***
Sincerely, *** *** Regulatory and Consumer Relations Analyst