Re: Complaint ID: [redacted]
Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 5, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At...
Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that for two months you have been dropping off your payment along with a note indicating when Regional can expect to receive the following month’s payment. You explain that Regional violated your privacy by disclosing their company name to a third party while leaving you a message at your employer. You also state, that when calling the branch, the representatives refused to let you speak with a manager. You request to no longer be contacted by Regional. Regional regrets that we missed your most recent note indicating when to expect your next payment. When contacting a customer’s employer, it is Regional’s policy to disclose Regional’s name only if the third party taking the message requests the name of the company. We believe that if the company name was provided, then it was provided because the message taker requested to know who was calling. Additionally, a thorough investigation revealed no evidence to substantiate the allegation that the representatives refused to transfer you to a manager. Pursuant to your request, your account has been marked as “Do Not Call,” therefore, you will receive no further phone calls regarding this account. All future communication will be made via mail. If I can be of further assistance, please do not hesitate to contact me at (864) [redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst
December 13, 2017 V[redacted] M. P[redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. P[redacted]: I am writing in response to the above referenced complaint that you filed with the Revdex.com (“Revdex.com”) dated December 11, 2017. Regional Finance...
Corporation of South Carolina (“Regional”) appreciates the opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state you have previously requested that no calls be made to your workplace, but you are still receiving calls. You state that you feel harassed and embarrassed, and your supervisor is unhappy with the continued calls. Regional’s investigation has not found evidence of a previous request to cease calls to your place of employment. Per your request, your accounts have been marked ‘Do Not Call’. We appreciate your business and thank you for choosing Regional for your finance needs. Sincerely, R[redacted] Complaint and Fraud Analyst
[redacted] [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated December 30, 2016. Please accept this letter as the response of Regional Finance...
Corporation of Texas (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Regional continues to harass you and your family about not paying your loan payment on time. You explain that you are experiencing financial hardship and you cannot pay according to the agreement. You state that it is not your intention to back out of paying your debt. You request that Regional be more patient about receiving your payment timely. District Supervisor, Keith M[redacted], has been in contact with you to resolve your complaint, and you indicated that were satisfied with the results. Your loan was renewed on January 4, 2017. Sincerely, Dawn L[redacted] Regulatory and Consumer Relations Analyst
January 25, 2018 J[redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. B[redacted]: I am writing in response to the...
complaint that you filed with the Revdex.com (“Revdex.com”) dated January 11, 2018. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you have a loan with Regional that you have previously paid in full. You advise in your complaint that the loan number ending in 9181 was paid in full, and following your payment you were advised of an additional $68.00 owed on the account. The additional $68.00 was then paid by you however after payment you state Regional filed paperwork with the courts and you received a notice informing you the account was still open. Following your receipt of the notice that the account was still open, you called the office and spoke with a representative at which time you received a paid in full letter. Since this time your lawyer has been in touch with you and advised that the account is still open. You wish for Regional to clear the invoice with the court and advise when this has been completed. We have completed our investigation and our records indicate that your account was acquired by Credit Recovery Associates (“CRA”) in June of 2011. CRA advised that they received an $86.00 payment from you on October 6th, 2015, and later received a call from you on October 23rd, 2015, to confirm the account had been closed. CRA confirmed with you at that time that the account had been closed however another call was received on November 20th, 2015, requesting a “Paid in Full” letter. You were sent a “Paid in Full” Letter via email on November 20, 2015, from CRA associate, J[redacted]. Following receipt of this email K[redacted] responded to Mr. K[redacted] on November 28, 2015, requesting information on what needed to be done to clear the civil suit that was showing on your credit report. Mr. K[redacted] responded to this email request on November 30, 2015, advising that Mr. B[redacted] would need to speak with his manager, B[redacted], and provided her contact information at that time. Following this email no additional communication was received by you until January 11, 2018. Please see the attached email chain for your review. Please be advised, CRA processed the satisfaction on January 11, 2018, and sent it to the Clerks office to have the judgment released. Sincerely, J[redacted] O’[redacted] Regulatory and Consumer Relations Manager Enclosure(s) Tell us why here...
January 30, 2017 [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated January 19, 2017. Please accept this letter as the response of Regional...
Finance Corporation of North Carolina (“Regional”). In your complaint you state that you informed Regional you had filed Chapter 7 Bankruptcy and provided the contact information for your attorney. You explain your attorney had confirmed by phone and fax that she was representing you; however, you continued to receive collection calls. We regret that you were contacted after notifying Regional that you were represented by an attorney. This matter has been addressed with the branch employees involved. We apologize for any inconvenience experience regarding this matter. Sincerely, Dawn L[redacted] Regulatory and Consumer Relations Analyst
Dear Ms. [redacted]: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated January 6, 2016. Please accept this letter as the response of Regional Finance Corporation of Tennessee (“Regional”). At Regional, we truly value our customers’...
satisfaction and will work toward the resolution of any issues. In your complaint you stated that you understand that your account is past due, but [redacted] was extremely rude to you and does not have good customer service skills. Regional prides itself on quality customer service. Complaints such as these are taken seriously. We recognize that you felt [redacted] was unprofessional; however, after a thorough investigation into the matter Regional does not find any evidence to substantiate your allegation. Pursuant to your request to no longer be contacted by [redacted], your account has been marked as “Do Not Contact.” All future communication by Regional will be made via mail. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or c[redacted]com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst
October 24, 2017 J[redacted] H[redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. H[redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 9, 2017. Please...
accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. Regional is unable to locate the account in question. Please provide us with the account number or a previous address in order to locate the account.
Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated April 15, 2016. Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”). At Regional, we truly value our...
customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you have requested on several occasions that [redacted] from Regional stop contacting your place of business. Also, you explain that [redacted] disclosed your personal information to a third party and threatened a third party. When accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts current. Regional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debt. We have no record of a [redacted] or of calling your place of employment after March 17, 2016, when you requested no more phone calls to your employer. Going forward you will only be contacted by [redacted], the branch manager. Additionally, Regional prides itself on quality customer service. Complaints such as these are taken seriously. After a thorough investigation into the matter Regional does not find any evidence to substantiate your allegations that account information was shared with a third party or that a third party was threatened. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted]
[redacted] or [redacted].com. Sincerely,
Dawn Loflin Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 11, 2016. Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”). At...
Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Regional fraudulently pulled your credit report without your permission. You request that the inquiry be removed. Please be advised that when you submit an online application for credit you must first authorize Regional to make a credit inquiry. Please see the bottom of the enclosed application that you submitted to Regional on August 8, 2016, which states you authorize Regional to make whatever credit inquiries it deems necessary in connection with the attached application for credit. Regional did not pull your credit without authorization, therefore, the credit inquiry appearing on your credit report will not be removed. If I can be of further assistance, please do not hesitate to contact me directly at [redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted]
Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 5, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At...
Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that for two months you have been dropping off your payment along with a note indicating when Regional can expect to receive the following month’s payment. You explain that Regional violated your privacy by disclosing their company name to a third party while leaving you a message at your employer. You also state, that when calling the branch, the representatives refused to let you speak with a manager. You request to no longer be contacted by Regional. Regional regrets that we missed your most recent note indicating when to expect your next payment. When contacting a customer’s employer, it is Regional’s policy to disclose Regional’s name only if the third party taking the message requests the name of the company. We believe that if the company name was provided, then it was provided because the message taker requested to know who was calling. Additionally, a thorough investigation revealed no evidence to substantiate the allegation that the representatives refused to transfer you to a manager. Pursuant to your request, your account has been marked as “Do Not Call,” therefore, you will receive no further phone calls regarding this account. All future communication will be made via mail. If I can be of further assistance, please do not hesitate to contact me at (864) [redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst
Please see attached response.
December 13, 2017 V[redacted] M. P[redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. P[redacted]: I am writing in response to the above referenced complaint that you filed with the Revdex.com (“Revdex.com”) dated December 11, 2017. Regional Finance...
Corporation of South Carolina (“Regional”) appreciates the opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state you have previously requested that no calls be made to your workplace, but you are still receiving calls. You state that you feel harassed and embarrassed, and your supervisor is unhappy with the continued calls. Regional’s investigation has not found evidence of a previous request to cease calls to your place of employment. Per your request, your accounts have been marked ‘Do Not Call’. We appreciate your business and thank you for choosing Regional for your finance needs. Sincerely, R[redacted] Complaint and Fraud Analyst
[redacted] [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated December 30, 2016. Please accept this letter as the response of Regional Finance...
Corporation of Texas (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Regional continues to harass you and your family about not paying your loan payment on time. You explain that you are experiencing financial hardship and you cannot pay according to the agreement. You state that it is not your intention to back out of paying your debt. You request that Regional be more patient about receiving your payment timely. District Supervisor, Keith M[redacted], has been in contact with you to resolve your complaint, and you indicated that were satisfied with the results. Your loan was renewed on January 4, 2017. Sincerely, Dawn L[redacted] Regulatory and Consumer Relations Analyst
January 25, 2018 J[redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Mr. B[redacted]: I am writing in response to the...
complaint that you filed with the Revdex.com (“Revdex.com”) dated January 11, 2018. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you have a loan with Regional that you have previously paid in full. You advise in your complaint that the loan number ending in 9181 was paid in full, and following your payment you were advised of an additional $68.00 owed on the account. The additional $68.00 was then paid by you however after payment you state Regional filed paperwork with the courts and you received a notice informing you the account was still open. Following your receipt of the notice that the account was still open, you called the office and spoke with a representative at which time you received a paid in full letter. Since this time your lawyer has been in touch with you and advised that the account is still open. You wish for Regional to clear the invoice with the court and advise when this has been completed. We have completed our investigation and our records indicate that your account was acquired by Credit Recovery Associates (“CRA”) in June of 2011. CRA advised that they received an $86.00 payment from you on October 6th, 2015, and later received a call from you on October 23rd, 2015, to confirm the account had been closed. CRA confirmed with you at that time that the account had been closed however another call was received on November 20th, 2015, requesting a “Paid in Full” letter. You were sent a “Paid in Full” Letter via email on November 20, 2015, from CRA associate, J[redacted]. Following receipt of this email K[redacted] responded to Mr. K[redacted] on November 28, 2015, requesting information on what needed to be done to clear the civil suit that was showing on your credit report. Mr. K[redacted] responded to this email request on November 30, 2015, advising that Mr. B[redacted] would need to speak with his manager, B[redacted], and provided her contact information at that time. Following this email no additional communication was received by you until January 11, 2018. Please see the attached email chain for your review. Please be advised, CRA processed the satisfaction on January 11, 2018, and sent it to the Clerks office to have the judgment released. Sincerely, J[redacted] O’[redacted] Regulatory and Consumer Relations Manager Enclosure(s) Tell us why here...
January 30, 2017 [redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated January 19, 2017. Please accept this letter as the response of Regional...
Finance Corporation of North Carolina (“Regional”). In your complaint you state that you informed Regional you had filed Chapter 7 Bankruptcy and provided the contact information for your attorney. You explain your attorney had confirmed by phone and fax that she was representing you; however, you continued to receive collection calls. We regret that you were contacted after notifying Regional that you were represented by an attorney. This matter has been addressed with the branch employees involved. We apologize for any inconvenience experience regarding this matter. Sincerely, Dawn L[redacted] Regulatory and Consumer Relations Analyst
Dear Ms. [redacted]: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated January 6, 2016. Please accept this letter as the response of Regional Finance Corporation of Tennessee (“Regional”). At Regional, we truly value our customers’...
satisfaction and will work toward the resolution of any issues. In your complaint you stated that you understand that your account is past due, but [redacted] was extremely rude to you and does not have good customer service skills. Regional prides itself on quality customer service. Complaints such as these are taken seriously. We recognize that you felt [redacted] was unprofessional; however, after a thorough investigation into the matter Regional does not find any evidence to substantiate your allegation. Pursuant to your request to no longer be contacted by [redacted], your account has been marked as “Do Not Contact.” All future communication by Regional will be made via mail. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or c[redacted]com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst
Please see attached response letter.
October 24, 2017 J[redacted] H[redacted] Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. H[redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 9, 2017. Please...
accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. Regional is unable to locate the account in question. Please provide us with the account number or a previous address in order to locate the account.
Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated April 15, 2016. Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”). At Regional, we truly value our...
customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you have requested on several occasions that [redacted] from Regional stop contacting your place of business. Also, you explain that [redacted] disclosed your personal information to a third party and threatened a third party. When accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts current. Regional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debt. We have no record of a [redacted] or of calling your place of employment after March 17, 2016, when you requested no more phone calls to your employer. Going forward you will only be contacted by [redacted], the branch manager. Additionally, Regional prides itself on quality customer service. Complaints such as these are taken seriously. After a thorough investigation into the matter Regional does not find any evidence to substantiate your allegations that account information was shared with a third party or that a third party was threatened. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted]
[redacted] or [redacted].com. Sincerely,
Dawn Loflin Regulatory and Consumer Relations Analyst
Re: Complaint ID: [redacted] Dear Ms. [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 11, 2016. Please accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”). At...
Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Regional fraudulently pulled your credit report without your permission. You request that the inquiry be removed. Please be advised that when you submit an online application for credit you must first authorize Regional to make a credit inquiry. Please see the bottom of the enclosed application that you submitted to Regional on August 8, 2016, which states you authorize Regional to make whatever credit inquiries it deems necessary in connection with the attached application for credit. Regional did not pull your credit without authorization, therefore, the credit inquiry appearing on your credit report will not be removed. If I can be of further assistance, please do not hesitate to contact me directly at [redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst