Dave and Adam's Card World LLC

In response to your complaint regarding invoice #*** The customer service delays are being addressed internally The order was adjusted and credited on 12/8/at 11am and settled the following day 12/ While the disputed amount is for $our adjustments from our sale price
information totals $as illustrated on the attached invoice I did not attach the refund printout as it has personal information not normally distributed via emails The transaction id is ***.Thank you for your time

A full refund is available if the contents received are returned in the same condition they were received. Upon confirmation of receipt in our returns department and positive inspection that the product is unopened and in original packaging a refund for the balance of the purchase will be
issued.Attached is the return policy as it is posted on the DACW site

The error was made at our customer service level due to some miscommunication between departmentsA credit was issued this morning for the amount disputed. 03/03/07:49:AM CST Credit Submitted For Settlement *** *** $USD

I can understand the frustration with the amount of travel and conflicting information you received The staff that was on that day, unfortunately, did not have the ability to answer that question but should have taken your information and forwarded it to a manager when they were back on duty
While we may have inventory in the building the ability to sell it would depend on where it is in the process of being received I have passed this information on to the store and expect one of the managers to reach out to you

We shipped the customers order out 10/27/via UPS and it was delivered 10/30/The customer contacted us on Monday 11/to tell us that he never received the packageWe filed a lost tracer with UPS that can take 8-business days for the investigationOnce the have moved it to a claim and
take responsibility we will reship, issue store credit or refund(whichever customer prefers)We also, emailed all this information to the customer so that he was aware of the procedure and time frames

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. DA needs to reship or refund in a timely mannerIf not I will be force to contact my cc company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will accept in store creditAnd I thank you for making things right
Regards,
*** ***

I appreciate you reaching out in regards to this issue I have reviewed the information provided by yourself and the customer service agent After watching the video of your order being packaged up I can see where of the items you ordered were in fact present when the order was
completed Normally our procedure when it is thought that something has happened in transit by a third party we launch an investigation This generally includes a visit from a representative from UPS to inspect the package for damages and possible tampering as well as them reviewing our packing video Based on the amount of time that has passed and the value of the items in question we will be shipping out the additional items by the end of the weekA copy of the video can be provided to assure all parties that we take the same care in handling of all our packages regardless of valuethanks you for your time

We have agreed to issue a refund as we have been assured that the product purchased will be returned in the condition in which it was received

This refund was made 7/ a full *** refund was made as this was the form of payment usedFor further details please see transaction *** You have refunded this payment in fullThank you, Customer Service Dave and Adam's Card World

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowDave and Adam’s Card World states that this entire complaint is based on the word “sensational.” It is true that had they used the term “average” or “damaged” in their advertising, my expectations would have been metAccording to the description found on the Dave and Adam’s Card World website for the Hit Parade Sapphire Multi-Sport Hobby Box - Series 1, “Each box contains (1) SENSATIONAL card.” The sales flyer also states that, “Every box features one sensational hit!” If Dave and Adam’s Card World is being truthful in the advertising of this product as “sensational” customers should not expect to find subpar contents including damaged cards. That is exactly what I received in Box # (subpar) and Box # (damaged)The Dave and Adam’s Card World listing for this product gave a variety of examples of what Dave and Adam’s Card World considered to be sensational cards. While there is a disclaimer on the flyer which states, “Cards pictured are depiction of the cards you may get. Cards will vary per pack,” there is not a disclaimer which states that some cards are only sensational if you happen to collect the player featured on the card, nor is there a disclaimer stating that some cards may be damaged. The expectation from the description and the flyer is that the cards are objectively sensational, especially with the examples of cards that are given. (Attached are copies of the product description and sales flyer). I reject the response from Dave and Adam’s Card World to my complaint as they made no attempt to resolve the matter. In fact, their response was to call the complaint “frivolous.” At $for a box containing one card, this matter is anything but frivolousOn the contrary, this is a very serious matter which borders on advertising. I find it very telling that Dave and Adam’s Card World mentioned only one card from my complaint and did not address the fact that one of the cards I received was damaged. The acceptable resolution to this matter is to return the cards from Box # and Box # for a full refund
Regards,
*** ***

Please return the purchased items and a full refund will be made within hours of confirmed receipt of the return

Due to the timeliness of this complaint I can only offer a store credit for the amount being sought While under circumstances, when a sealed product is purchased and opened, any product specific complaints should be handled by the manufacturer This case is unique in that the
manufacturer at the time no longer has the product line and the current manufacturer refuses to address the issue.The explanation behind the store credit is that after days cc transactions can no longer be credited back to the card used.Thank you for your time

While the shipping procedure for pulling and packing merchandise for shipping internally was followed it has happened that the handling by our third party shippers can cause some damage We have filed a claim with our shipper and at this time will be refunding the invoice in full by the end of
business tomorrow.Thank you for your patience during this process

The Sales Manager spoke to card holder and agreed to a $refund The credit card was credited $on 5/31/

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My apologizes for any inconvenience has caused A full refund will be issued by the end of business 8/24/ If you would't mind sending the string of communications you received from our representative it will assist me in tracking down the fail point of this process

That is incorrect I have emailed for days and got same answer it was sent here is tracking info. Never
got the order but did get the one I placed after this yesterday --------------------------------------------On Wed, 12/21/16, DACW Customer Service wrote:DACW Customer Service Once again this order was shipped 12/via UPS: Thank you, Customer Service Dave and Adam's Card World ** *** *** *** ** *** Toll Free: ###-###-#### Fax: ###-###-#### *** To *** *** *** Dec at 3:PM this order shipped 12/via UPS: 1Z1E***45561 Thank you, Customer ServiceDave and Adam's Card World** *** ***
*** ** ***Toll Free: ###-###-####Fax: ###-###-####*** Subject: Re: Dave and Adam's Card World Order# To: *** *** *** *** Date: Wednesday, December 21, 2016, 12:PM this order shipped 12/via UPS: Thank you, Customer Service Dave and Adam's Card World ** *** ***
*** **
*** Toll Free: ###-###-#### Fax: ###-###-####*** On Thur, Dec 22, at 10:AM, *** *** *** *
*** wrote:Can you please send me info on my order it says delivered but I never got it

The merchandise was shipped via UPS on 1/31/and is showing delivered on 2/2/ Tracking information is attached. As long as the confirmed address is where the customer would like the shipping cost reimbursement sent, payment will be issued by the end of the week