Dave Matthews Band Warehouse Fan Association

Hello, [redacted] was twice involved in inappropriate discussions on the Warehouse message boardsThe Warehouse Legal Agreement / Code Of Conduct clearly states that we may terminate a membership for inappropriate behaviorPlease see: https://whsec1.davematthewsband.com/Join.asp?CurrentPage=Legal.However, our customer service team spoke to [redacted] today and reinstated his original membershipWe hope all parties are contentThank you, [redacted] ***

Hello,The Warehouse member who filed a complaint became belligerent when our customer service agent explained all future tickets would be at will callHe used profanity and it was decided the dispute could not be resolved.? Please let me know how we proceed

Hello, [redacted] was twice involved in inappropriate discussions on the Warehouse message boardsThe Warehouse Legal Agreement / Code Of Conduct clearly states that we may terminate a membership for inappropriate behaviorPlease see: https://whsec1.davematthewsband.com/Join.asp?CurrentPage=Legal.However, our customer service team spoke to [redacted] today and reinstated his original membershipWe hope all parties are content Thank you, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below DMB Warehouse's account of what happened is falseThey did email me asking me to delete a [redacted] addI advised them that my tickets were NOT for sale and I was NOT the author of the [redacted] addThe other thing I'd like to mention is, I went ahead and found the add they were talking about and flagged it, which ultimately got the add removed that SAME day Anyone can author a [redacted] add saying tickets are for saleDMB Warehouse says they know I posted it because my seats were mentioned in the addVirtually anyone who had access to [redacted] knew where my seats were! I've attached a screen shot of a post I made on April 4th once I found out that the fan club had selected me for ticketsI'm a huge DMB fan and it was exciting news to meAlso, I have other friends who enjoy the band and attend these concerts with me every summerI've attached the screen shot of the post I'm referencing I'd like to mention I asked DMB Warehouse to call me so we could sort this out, they never didThey also failed to respond to a few of my emailsI wanted to resolve this issue to make sure I kept my tickets and membership but also to make them confident I was NOT the person who posted the addMy tickets were NEVER for saleI've gone to see the band the last or summers in a row On the DMB warehouse website, it says if a member is suspected of selling tickets, the tickets may become "will call" meaning only I could pick up the tickets at the venue and walk into the concertMaking the tickets will call makes them virtually impossible to "resell"I tried to reason with DMB warehouse to "will call" my tickets if they truly believed I was trying to resellOf course this resolution was completely ignoredThis would have been a fair resolution instead of cancelling my membership, my tickets, and taking $of my hard earned moneyFinally, also on the DMB warehouse website, it says verbatim " if a member is found reselling for profit, his/her membership will be voided with out return of membership fee and tickets will be voided minus convenience fee." I've attached screen shots of this policy as wellMy point is, even if they did truly believe I was reselling my tickets (which weren't very good seats and had no value on the secondary market), they broke their own policies because A.) they didn't will call my tickets, and B.) they didn't return my funds, minus convenience fees I want all of my money returned to meThese guys have been rude and have made me felt bad about the entire situationOn top of it all, they stole $from me and I was forced to buy concert tickets on the secondary marketPlease return my funds and be done with the situationI've done everything I can to prove that my tickets were not for resaleI'm a long time fan of the bandThe add was brought to my attention and I got it removed from [redacted] the same day DMB warehouse brought it to my attention Regards, [redacted] ***

We sincerely regret that [redacted] ? is disappointedDMB released a very limited edition box set to commemorate the band's 25th year of touringThe box set is meant to be a very special collector's item and also included a hard cover book with images of the bandThe vinyl set did not include a download card for the music and customers were never led to believe a digital version would be included in the price of the box set.DMB released a digital version of the music on November 9th as a completely separate productThe digital version does not include the hard cover bookAgain, the product is completely separate.We are sending [redacted] a? $ [redacted] digital gift card to spend in the DMB online store between now and the end of We hope this gesture will show that we care about our fans and understand his frustrationBut again, the products are separate and will remain that way.Thank youEleanor K***

Revdex.com spoke with the business the packet was sent out [redacted] but since it never got the customer a new one is being sent by day ***, it should arrive Monday and the tracking number is [redacted] When this year of membership is up all the customer needs to do is contact their office to update their file and renew his membership at no cost to the customer

Please see attached and below for a response to [redacted] complaint against The WarehouseWe found an ad on [redacted] selling Warehouse tickets for well above the face value of the ticket ($85)The ad is attachedWe can pull up the Warehouse member’s information based on the seat locationsMember’s information matched everything in the ad, including the email and telephone numberThe member was [redacted] ***April 14, Warehouse Customer Service asked [redacted] to remove his ad from [redacted] A reminder of our Warehouse Ticket Guidelines was included in the email (below)If [redacted] had removed the ad, no action would have been taken.RESALE OF TICKETSYou may not resell the tickets you purchase through the Warehouse for more than their purchase priceIf any Warehouse member is found to be reselling, trading or brokering tickets for profit that they purchased through the Warehouse, the Warehouse may, at its discretion:Forfeit Member's membership and membership fee;and/orCancel Member's ticket order and all other pending orders without refundSee Terms of Tickets.We urge you not to purchase tickets through brokers or third party sellersThese tickets can be counterfeit in which case you are not only overcharged but the ticket will not allow you admission into the showPlease note that the Warehouse is in no way liable for tickets purchased from brokers or third party sellers.We also reserve the right to cancel the membership of any member found to be reselling Dave Matthews Band tickets for more than their purchase price, regardless if they were purchased through the Warehouse or through another ticketing source.CHEERSOn April 14, [redacted] denied the claim, but the ad remained on [redacted] There were back and forth communications warning [redacted] that his membership would be cancelled and the tickets would be voided if he did not remove the ad selling his ticketsHis membership was cancelled and his tickets were voided when the ad was never removed

Hello, [redacted] was twice involved in inappropriate discussions on the Warehouse message boardsThe Warehouse Legal Agreement / Code Of Conduct clearly states that we may terminate a membership for inappropriate behaviorPlease see: https://whsec1.davematthewsband.com/Join.asp?CurrentPage=Legal.However, our customer service team spoke to [redacted] today and reinstated his original membershipWe hope all parties are content. Thank you, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] As indicated to the business, I would like them to send the original packageI would also like a credit for next year's member dues Thank you, [redacted]

Please see attached and below for a response to *** *** complaint against The Warehouse
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We found an ad on *** selling Warehouse tickets for well above the face value of the ticket ($85)The ad is attachedWe can pull up the Warehouse member’s information based on the seat locationsMember’s information matched everything in the ad, including the email and telephone numberThe member was *** ***April 14, Warehouse Customer Service asked *** to remove his ad from *** A reminder of our Warehouse Ticket Guidelines was included in the email (below)If *** had removed the ad, no action would have been takenRESALE OF TICKETSYou may not resell the tickets you purchase through the Warehouse for more than their purchase priceIf any Warehouse member is found to be reselling, trading or brokering tickets for profit that they purchased through the Warehouse, the Warehouse may, at its discretion:Forfeit Member's membership and membership fee;and/orCancel Member's ticket order and all other pending orders without refundSee Terms of Tickets.We urge you not to purchase tickets through brokers or third party sellersThese tickets can be counterfeit in which case you are not only overcharged but the ticket will not allow you admission into the showPlease note that the Warehouse is in no way liable for tickets purchased from brokers or third party sellers.We also reserve the right to cancel the membership of any member found to be reselling Dave Matthews Band tickets for more than their purchase price, regardless if they were purchased through the Warehouse or through another ticketing source.CHEERS
On April 14, *** denied the claim, but the ad remained on ***There were back and forth communications warning *** that his membership would be cancelled and the tickets would be voided if he did not remove the ad selling his ticketsHis membership was cancelled and his tickets were voided when the ad was never removed

*** *** sent one email to the DMB Warehouse fan club office on June 18th. We receive a very high volume of email at this time of year
when Dave Matthews Band is on tour. We replied to him on June 25th asking if he had received his membership package. To date, we have not received a reply back from him. I left him a voicemail today inquiring as to whether he received his fan club package and also explaining that the packages began shipping in May and daily pickups were made from our fulfillment company
with the last of the packages shipping in mid-June. I relayed that he was indeed mailed a package and if he had not received, that we would be happy to send him another
I am happy to offer him a comp year of membership in addition to sending out a second package if he has not received his first membership package
Please let me know if you have any questions
I look forward to the resolution of this complaint
Kind Regards,
*** ***
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
DMB Warehouse's account of what happened is falseThey did email me asking me to delete a *** addI advised them that my tickets were NOT for sale and I was NOT the author of the *** addThe other thing I'd like to mention is, I went ahead and found the add they were talking about and flagged it, which ultimately got the add removed that SAME day. Anyone can author a *** add saying tickets are for saleDMB Warehouse says they know I posted it because my seats were mentioned in the addVirtually anyone who had access to *** knew where my seats were! I've attached a screen shot of a post I made on April 4th once I found out that the fan club had selected me for ticketsI'm a huge DMB fan and it was exciting news to meAlso, I have other friends who enjoy the band and attend these concerts with me every summerI've attached the screen shot of the post I'm referencing. I'd like to mention I asked DMB Warehouse to call me so we could sort this out, they never didThey also failed to respond to a few of my emailsI wanted to resolve this issue to make sure I kept my tickets and membership but also to make them confident I was NOT the person who posted the addMy tickets were NEVER for saleI've gone to see the band the last or summers in a row. On the DMB warehouse website, it says if a member is suspected of selling tickets, the tickets may become "will call" meaning only I could pick up the tickets at the venue and walk into the concertMaking the tickets will call makes them virtually impossible to "resell"I tried to reason with DMB warehouse to "will call" my tickets if they truly believed I was trying to resellOf course this resolution was completely ignoredThis would have been a fair resolution instead of cancelling my membership, my tickets, and taking $of my hard earned money.Finally, also on the DMB warehouse website, it says verbatim " if a member is found reselling for profit, his/her membership will be voided with out return of membership fee and tickets will be voided minus convenience fee." I've attached screen shots of this policy as wellMy point is, even if they did truly believe I was reselling my tickets (which weren't very good seats and had no value on the secondary market), they broke their own policies because A.) they didn't will call my tickets, and B.) they didn't return my funds, minus convenience fees. I want all of my money returned to meThese guys have been rude and have made me felt bad about the entire situationOn top of it all, they stole $from me and I was forced to buy concert tickets on the secondary marketPlease return my funds and be done with the situationI've done everything I can to prove that my tickets were not for resaleI'm a long time fan of the bandThe add was brought to my attention and I got it removed from *** the same day DMB warehouse brought it to my attention.
Regards,
*** ***

The Warehouse membership packages shipped the first few weeks of JuneWe will follow up with this member immediately to confirm the address and make sure the member package is received

We sincerely regret that *** is disappointedDMB released a very limited edition box set to commemorate the band's 25th year of touringThe box set is meant to be a very special collector's item and also included a hard cover book with images of the bandThe vinyl set did not include a
download card for the music and customers were never led to believe a digital version would be included in the price of the box set.DMB released a digital version of the music on November 9th as a completely separate productThe digital version does not include the hard cover bookAgain, the product is completely separate.We are sending *** a $** digital gift card to spend in the DMB online store between now and the end of We hope this gesture will show that we care about our fans and understand his frustrationBut again, the products are separate and will remain that way.Thank youEleanor K***

I am following up in writing with a response to the complaint from *** ***. I just tried to call *** again and it sounded as though he answered and then hung up. I left a voicemail asking him to call
to let us know if he had received his annual membership package. We have scanned all of our email accounts and find no email correspondence from***I am happy to send a replacement membership package if he has not received the original package mailed to him. In addition, I am happy to offer a refund of his membership or a complimentary year of membership next time he is up for renewal

Please see attached and below for a response to *** *** complaint against The Warehouse. We found an ad on *** selling Warehouse tickets for well above the face value of the ticket ($85)The ad is attachedWe can pull up the Warehouse member’s information based on the
seat locationsMember’s information matched everything in the ad, including the email and telephone numberThe member was *** ***April 14, Warehouse Customer Service asked *** to remove his ad from *** A reminder of our Warehouse Ticket Guidelines was included in the email (below)If *** had removed the ad, no action would have been taken.RESALE OF TICKETSYou may not resell the tickets you purchase through the Warehouse for more than their purchase priceIf any Warehouse member is found to be reselling, trading or brokering tickets for profit that they purchased through the Warehouse, the Warehouse may, at its discretion:Forfeit Member's membership and membership fee;and/orCancel Member's ticket order and all other pending orders without refundSee Terms of Tickets.We urge you not to purchase tickets through brokers or third party sellersThese tickets can be counterfeit in which case you are not only overcharged but the ticket will not allow you admission into the showPlease note that the Warehouse is in no way liable for tickets purchased from brokers or third party sellers.We also reserve the right to cancel the membership of any member found to be reselling Dave Matthews Band tickets for more than their purchase price, regardless if they were purchased through the Warehouse or through another ticketing source.CHEERSOn April 14, *** denied the claim, but the ad remained on ***There were back and forth communications warning *** that his membership would be cancelled and the tickets would be voided if he did not remove the ad selling his ticketsHis membership was cancelled and his tickets were voided when the ad was never removed

The Warehouse membership packages shipped the first few weeks of JuneWe will follow up with this member immediately to confirm the address and make sure the member package is received

Hello,*** ** *** was twice involved in inappropriate discussions on the Warehouse message boardsThe Warehouse Legal Agreement / Code Of Conduct clearly states that we may terminate a membership for inappropriate behaviorPlease
see: https://whsec1.davematthewsband.com/Join.asp?CurrentPage=Legal.However, our customer service team spoke to *** today and reinstated his original membershipWe hope all parties are content. Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
DMB Warehouse's account of what happened is falseThey did email me asking me to delete a *** addI advised them that my tickets were NOT for sale and I was NOT the author of the *** addThe other thing I'd like to mention is, I went ahead and found the add they were talking about and flagged it, which ultimately got the add removed that SAME day. Anyone can author a *** add saying tickets are for saleDMB Warehouse says they know I posted it because my seats were mentioned in the addVirtually anyone who had access to *** knew where my seats were! I've attached a screen shot of a post I made on April 4th once I found out that the fan club had selected me for ticketsI'm a huge DMB fan and it was exciting news to meAlso, I have other friends who enjoy the band and attend these concerts with me every summerI've attached the screen shot of the post I'm referencing. I'd like to mention I asked DMB Warehouse to call me so we could sort this out, they never didThey also failed to respond to a few of my emailsI wanted to resolve this issue to make sure I kept my tickets and membership but also to make them confident I was NOT the person who posted the addMy tickets were NEVER for saleI've gone to see the band the last or summers in a row. On the DMB warehouse website, it says if a member is suspected of selling tickets, the tickets may become "will call" meaning only I could pick up the tickets at the venue and walk into the concertMaking the tickets will call makes them virtually impossible to "resell"I tried to reason with DMB warehouse to "will call" my tickets if they truly believed I was trying to resellOf course this resolution was completely ignoredThis would have been a fair resolution instead of cancelling my membership, my tickets, and taking $of my hard earned money.Finally, also on the DMB warehouse website, it says verbatim " if a member is found reselling for profit, his/her membership will be voided with out return of membership fee and tickets will be voided minus convenience fee." I've attached screen shots of this policy as wellMy point is, even if they did truly believe I was reselling my tickets (which weren't very good seats and had no value on the secondary market), they broke their own policies because A.) they didn't will call my tickets, and B.) they didn't return my funds, minus convenience fees. I want all of my money returned to meThese guys have been rude and have made me felt bad about the entire situationOn top of it all, they stole $from me and I was forced to buy concert tickets on the secondary marketPlease return my funds and be done with the situationI've done everything I can to prove that my tickets were not for resaleI'm a long time fan of the bandThe add was brought to my attention and I got it removed from *** the same day DMB warehouse brought it to my attention.
Regards,
*** ***