Dave Smith Ford

There was an issue with the way some of the Ford rebates were being uploaded from onto several of our inventory sitesBasically, the rebates were doubled up by our inventory management companyAs soon as we became aware of it, the issue was corrected For some of the sites, the change took hours to be processed This is the disclosure on our website:Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteedThere was no attempt to bait and switchWe were in the initial stages of negotiation when the online posting mistake was addressed I apologize that Mr [redacted] make the trip here from North Tonawanda and was disappointed, but it was an honest mistakeAs far as the mileage issue, the additional miles on the vehicle has accounted for

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Of course I will take the refund since it is part of my claim I have the old oil tank if Dave Smith Ford would like to inspect it I am still requesting the full amount since it is completely clear that Dave Smith Ford did the damage to the oil tank Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am currently in New Jersey and have no way to get the vehicle to [redacted] Ford (obviously) When I called the dealership in regards to the repair, the service man I spoke to told me that it was not covered and he could not help me I have had the truck to the dealership every time for oil change and tire rotation I have had to put almost $in this truck in weeks between ball joints, a new radiator and now it is needing a transmissionI have had many vehicles for the life of a loan, and have even bought used cars and have not had to put this much money and repairs into a vehicle as I have had to this one I currently also own a chrysler that has the same amount of miles on it as the truck does and I have had to do NOTHING to it but put new tires on it and brake pads (and that was just recently for the trip to NJ) and I have owned the vehicle for years If [redacted] Ford is willing to buy back the truck for the amount of the loan owed and put me in another vehicle, That would be acceptable Regards, Jeffrey Rosenberg

[redacted] refused to return my propertyThey said they needed a van key firstThey knew my girlfriend had my keys and phone because her car was being serviced thereShe kept in contact with them dailyI have already spoken to an attorney about this matter

Just to update the case, I have been in contact with our credit report providerThey have reached out to Equifax and Experian to remove the credit inquiries but are telling me that it may take 30-days for the process to be completedI will continue to follow up as I receive more information from the credit companies

The story they made up to cover up their short comings is mostly wrong They stated vehicle was stored years: It was only stored ever winter since purchase in and driven in the summers.They stated the additives in gas: sta-bal in gas, which is common for stored vehiclesThey stated the car had miles over years: It has 108,499They stated spark plugs deteriorated and wire cracked: With only miles on them (They were done years ago) ?They stated many wires bare and cracked: Nothing I could seeThey stated gas was in tank for years: It was driven every summerThey charged $950.00: They told me in the beginning it would be $600.00They stated Labor discount was given from $100-$85: But they did not give how many hrs workedThey stated 10% discount give: Veterans get 10% They stated vehicle neglected for years: This is the only time they eill ever see it and I take it as an insult As I take good care of car Does this sound like a honest dealership you should deal with? I don't thing so

The pricing on the vehicles listed on Cars.com has been charged but remains misleadingThe millage on the vehicle is still listed incorrectlyI don't want anything from the businessThis action has cost them my business, my family and friends business foreverI want that ads to be posted correctly so no one else is mislead I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

As stated earlier, It's not the company's obligation to pay off an existing vehicle loan If [redacted] would like to trade the vehicle and refinance the balance owed, then that is the only way to move away from the vehicle in question and into another Also as stated earlier, the powertrain protection plan will pay for covered repairs out of state If any part of the claim was denied, then it was not a covered repair Also as stated earlier, the powertrain protection plan is included on all applicable preowned vehicles as a courtesy Strict scheduled maintenance at [redacted] Ford is required to keep the plan valid Any work performed at another shop will not be covered under the plan If [redacted] needs a copy of his signed agreement, the dealership will be happy to provide

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have attached my photos that CLEARLY show the cracked frame and smashed area by the new brake line and cylinderAs mentioned by the dealership, they were FULLY AWARE that we had to travel back to Schenectady and FOUR (4) mechanics worked on our truckNot one, not two, not threebut FOURI realize that we obviously traveled home safely, however, what if we hadn't? What if we had been hurt, killed or hurt other drivers as well? I was literally so shaken when the Ford Dealership in Schenectady showed me the crack in the frameAlso, we seldom drive this truck because my husband walks to work and I have my own vehicle and use that for most of our travelingIf we had been told about this cracked frame, we NEVER would have had the brake line and cylinder fixedWe would have junked it as it was literally worthless with a cracked frameI am at a complete loss for the refusal to give our monies backDave Smith Ford was NEGLIGENT in their service workWe are asking for a 100% refund to our $and will not budge from this decisionIf Dave Smith refuses, we will proceed with a negligent suit and advise all our family and friends and professional colleagues to NEVER as in EVER use their dealership again Regards, [redacted]

The story they made up to cover up their short comings is mostly wrong
They stated vehicle was stored years: It was only stored ever winter since purchase in and driven in the summersThey stated the additives in gas: sta-bal in gas, which is common for stored vehicles
They stated the car had miles over years: It has 108,They stated spark plugs deteriorated and wire cracked: With only miles on them (They were done years ago) ?
They stated many wires bare and cracked: Nothing I could see
They stated gas was in tank for years: It was driven every summer
They charged $950.00: They told me in the beginning it would be $They stated Labor discount was given from $100-$85: But they did not give how many hrs worked
They stated 10% discount give: Veterans get 10%
They stated vehicle neglected for years: This is the only time they eill ever see it and I take it as an insult As I take good care of car Does this sound like a honest dealership you should deal with? I don't thing so

The mileage has been corrected and, as with the price correction, takes a couple days to update to all of our websitesThe Cars.com site is currently showing the correct mileage for both vehicles in questionThis was an unfortunate mistake that no one attempted to cover upThe issue was addressed with Mr*** in our showroom as soon as it was brought to our attentionWe are sorry that Mr*** feels that his time was wasted and we wish him luck in his vehicle search

Mr*** became a customer of our business on 06/20/He was renting a Ford Windstar. We had left him several messagesWe were notified that his insurance had cancelled due to non-payment and he was $behind in his rentWe issued a repossession order for non payment when we were
unable to contact himWe located the vehicle abandoned in a Walmart parking lotWe have GPS installed in all of our vehicles and were able to see that the vehicle had been sitting in the Walmart parking lot for several daysSo we also repossessed the vehicle to avoid any additional charges for impound/tow etcWe learned that Mr*** was in jail at the time that we repossessed the vehicleWe received a phone call from Mr*** about a week later, in which he threatened to beat everyone up because we took his vanMr*** never showed up to collect his belongings and we never heard from him againIf you need any further information please feel free to contact our office*** *** *** ###-###-####

We did work on *** *** Ford MustangThe vehicle had been in storage and not driven for yearsDuring this time, there was gas in the fuel systemThe vehicle had total miles on it over yearsWe found that the spark plugs were deteriorated and spark plug wires crackedAlso, the
battery is the wrong size for the carMany wires were bare and damaged from age and no maintenanceWhen MrClark brought the vehicle in, it barely ranWhen he left, there was a slight hesitation at times but was running pretty well.The vehicle had year old gas plus additives in the tank when brought inGas will simply not maintain its integrity for that length of timeIf a car is going into storage, the gas is typically siphoned out of the tank so as not to damage the linesThe technician had discussion with the owner and seemed to be in agreement to try driving the vehicle out of the old gas and replacing it with a fresh tank to see if that improved the performance of the engine.We have not heard back from the owner about the old fuel being changed out.Because of the extensive diagnosis time required, we discounted the labor rate from $to $85/hourIn additon, we gave him a %discount off of the total billMr Clark's total should have been $and was instead reduced to under $The vehicle was neglected for years and will require more attention to get it running properly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Of course I will take the refund since it is part of my claim I have the old oil tank if Dave Smith Ford would like to inspect it I am still requesting the full amount since it is completely clear that Dave Smith Ford did the damage to the oil tank
Regards,
*** ***

HelloI spoke to our Finance Manager and he does recall working with *** and her husband *** *** wanted to trade out of her vehicle and into a wheel driveWe did have *** complete a credit application which she did signThe application states that we are authorized to submit the
info to financial institutions for purpose of fulfilling applicants request to apply for creditI have attached a copy of the signed credit application. Thank you,Sara S***

To whom it may concern,I want to apologize for the confusion regarding the email listed on our website for Andy S*The email address was not accurate and not in use and has since been removed from our siteTo our knowledge, the customer never attempted to contact anyone at the dealership via
our main phone number to discuss his concernsOur Service Manager attempted to contact the customer via cell phone, left a voice message and received no response from himWe are always happy to review our work and explain our findings with our customersTo review the history of the repairs...In June 2009, we performed a compressor replacement that was covered under warranty.In March we replaced a height sensorIn November 2013, we again replaced the compressor and ordered a new module which was installed in Dec 13.The compressor and height sensor on Ford Expeditions and Lincoln Navigators is located on the underside of the vehicle, exposed to salt and wet conditionsIt is not uncommon for us to see these vehicles in the service department for replacement of these componentsThe technician who worked on the vehicle got it intermittently operational but felt that his adjustment was going to be a temporary fix and that the compressor ultimately needed to be replacedI am not sure what exactly the customer is looking for hereWe did not perform any unnecessary services on his vehicleWe routinely check our service prices against those of other dealers to ensure that we are competitiveIt is standard practice to charge a diagnostic fee.Again, I apologize that no one responded promptly to the email that was sent to an inactive accountIt was certainly not intentionalIf the customer would like to contact us directly at ###-###-#### to discuss the situation, we would be happy to speak with him

To whom it may concern,
After reviewing the Dave Smith Ford Repair Order from October 18th, it shows that *** *** had the following work items performed as follows:
A"The Works" oil change, tire rotation,
BCooling
System Service,
CQuick Lane Multi Point inspection
The grand total for all of this work was $
Dealership got a telephone call around the 10th of November about an oil leak, and that the vehicle had been taken to a local *** dealership. At this point the Dave Smith Ford offered to have the vehicle towed back to Dave Smith Ford for diagnosis. This offer was declined, and Dave Smith Ford never got the opportunity to inspect the vehicle in question in order to verify *** ***'s complaint.
On November 13th, Dave Smith Ford received a fax copy of *** *** repair order amounting to a grand total of $1,878.87. Work performed included numerous maintenance items not relating to the Dave Smith Ford.
Dave Smith Ford feels strongly that not having been afforded the opportunity to re-inspect the vehicle, then there is no way to determine if the dealership is at fault. Oftentimes, what appears to be a leak is just residual oil from an oil change serviceWho is to say that the oil was normal, and that the *** dealer didn't strip the oil plug? Dave Smith Ford made a good faith effort to retrieve the vehicle (at no charge to *** ***), and bring it back to Dave Smith FordShe declined.
As a good will adjustment, Dave Smith Ford is prepared to refund the $209.35.
Thank you

To whom it may concern,
After reviewing the Dave Smith Ford Repair Order from October 18th, it shows that *** *** had the following work items performed as follows:
A"The Works" oil change, tire rotation,
BCooling System Service,
CQuick Lane Multi Point inspection
The grand total for all of this work was $
Dealership got a telephone call around the 10th of November about an oil leak, and that the vehicle had been taken to a local *** dealership. At this point the Dave Smith Ford offered to have the vehicle towed back to Dave Smith Ford for diagnosis. This offer was declined, and Dave Smith Ford never got the opportunity to inspect the vehicle in question in order to verify *** ***'s complaint.
On November 13th, Dave Smith Ford received a fax copy of *** *** repair order amounting to a grand total of $1,878.87. Work performed included numerous maintenance items not relating to the Dave Smith Ford.
Dave Smith Ford feels strongly that not having been afforded the opportunity to re-inspect the vehicle, then there is no way to determine if the dealership is at fault. Oftentimes, what appears to be a leak is just residual oil from an oil change serviceWho is to say that the oil was normal, and that the *** dealer didn't strip the oil plug? Dave Smith Ford made a good faith effort to retrieve the vehicle (at no charge to *** ***), and bring it back to Dave Smith FordShe declined.
As a good will adjustment, Dave Smith Ford is prepared to refund the $209.35.
Thank you

One of the sales managers just spoke to the customer and explained the situation. The original payoff check was returned to us by mail due to a bad address on 5/3. It was sent back out to [redacted] on 5/4. It has not cleared our account yet, but I expect that it will within the next day or so. If...

there are additional per diem charges on the account due to the delay, we will be happy to take care of them. The registration went out in the mail to Mr. [redacted] Friday 5/6 or Mon 5/9.  Please feel free to contact us with any additional concerns! Thank you, Sara S.

[redacted]
 
I received the complaint from [redacted].  The vehicle in question has a Lifetime Powertrain Protection plan in place.  This plan is a customer loyalty program designed to encourage our customers do continue regular maintenance in the [redacted] Ford Service...

Department.  In order to keep the plan in compliance, our customers are required to do an oil change, and tire rotation in the [redacted] Ford Service Department every 5,000 miles.  As you can imagine, regular maintenance is key to the longevity of any motor vehicle. 
I contacted the Plan Administrator, and he did not see why the dealership would refuse the repair.  As long as [redacted] did the required maintenance, then the transmission should be a covered repair. 
If [redacted] would like to look at replacing the vehicle, then we can get a current payoff on the vehicle and price it against a newer vehicle. 
Thank you, [redacted]