Dave Smith Ford

To whom it may concern,I want to apologize for the confusion regarding the email listed on our website for Andy S[redacted]. The email address was not accurate and not in use and has since been removed from our site. To our knowledge, the customer never attempted to contact anyone at the dealership...

via our main phone number to discuss his concerns. Our Service Manager attempted to contact the customer via cell phone, left a voice message and received no response from him. We are always happy to review our work and explain our findings with our customers. To review the history of the repairs...In June 2009, we performed a compressor replacement that was covered under warranty.In March 2013 we replaced a height sensorIn November 2013, we again replaced the compressor and ordered a new module which was installed in Dec 13.The compressor and height sensor on Ford Expeditions and Lincoln Navigators is located on the underside of the vehicle, exposed to salt and wet conditions. It is not uncommon for us to see these vehicles in the service department for replacement of these components. The technician who worked on the vehicle got it intermittently operational but felt that his adjustment was going to be a temporary fix and that the compressor ultimately needed to be replaced. I am not sure what exactly the customer is looking for here. We did not perform any unnecessary services on his vehicle. We routinely check our service prices against those of other dealers to ensure that we are competitive. It is standard practice to charge a diagnostic fee.Again, I apologize that no one responded promptly to the email that was sent to an inactive account. It was certainly not intentional. If the customer would like to contact us directly at ###-###-#### to discuss the situation, we would be happy to speak with him.

The pricing on the vehicles listed on Cars.com has been charged but remains misleading. The millage on the vehicle is still listed incorrectly. I don't want anything from the business. This action has cost them my business, my family and friends business forever. I want that ads to be posted correctly so no one else is mislead. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am currently in New Jersey and have no way to get the vehicle to [redacted] Ford (obviously).  When I called the dealership in regards to the repair, the service man I spoke to told me that it was not covered and he could not help me.  I have had the truck to the dealership every time for oil change and tire rotation.  I have had to put almost $2000.00 in this truck in 3 weeks between ball joints, a new radiator and now it is needing a transmission. I have had many vehicles for the life of a loan, and have even bought used cars and have not had to put this much money and repairs into a vehicle as I have had to this one.   I currently also own a 1996 chrysler that has the same amount of miles on it as the truck does and I have had to do NOTHING to it but put new tires on it and brake pads (and that was just recently for the trip to NJ) and I have owned the vehicle for 2 years. 
 
If [redacted] Ford is willing to buy back the truck for the amount of the loan owed and put me in another vehicle, That would be acceptable. 
Regards,
Jeffrey Rosenberg

The customers came in on a Saturday with the vehicle all packed up and in the midst of moving from Buffalo to Schenectady with an emergency severe brake issue. Everyone's priority was getting them back on the road ASAP to continue their move and not inconvenience them with an overnight stay, nor to...

do a full vehicle inspection which was not due at that time. The technician that worked on the vehicle at our shop did not catch the frame issue as he was concerned only with the brake issue.The problem was caught when the state inspection was done at the dealer in Schenectady 3 weeks after we worked on the car.By way of reparation, we have already given the customer back 1/2 of the repair cost. We feel that was a fair settlement.

There was an issue with the way some of the Ford rebates were being uploaded from onto several of our inventory sites. Basically, the rebates were doubled up by our inventory management company. As soon as we became aware of it, the issue was corrected.  For some of the sites, the change took...

24 hours to be processed.  This is the disclosure on our website:Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteedThere was no attempt to bait and switch. We were in the initial stages of negotiation when the online posting mistake was addressed.  I apologize that Mr. [redacted] make the trip here from North Tonawanda and was disappointed, but it was an honest mistake. As far as the mileage issue, the additional 1300 miles on the vehicle has accounted for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have attached my photos that CLEARLY show the cracked frame and smashed area by the new brake line and cylinder. As mentioned by the dealership, they were FULLY AWARE that we had to travel back to Schenectady and FOUR (4) mechanics worked on our truck. Not one, not two, not three... but FOUR. I realize that we obviously traveled home safely, however, what if we hadn't? What if we had been hurt, killed or hurt other drivers as well? I was literally so shaken when the Ford Dealership in Schenectady showed me the crack in the frame. Also, we seldom drive this truck because my husband walks to work and I have my own vehicle and use that for most of our traveling. If we had been told about this cracked frame, we NEVER would have had the brake line and cylinder fixed. We would have junked it as it was literally worthless with a cracked frame. I am at a complete loss for the refusal to give our monies back. Dave Smith Ford was NEGLIGENT in their service work. We are asking for a 100% refund to our $515 and will not budge from this decision. If Dave Smith refuses, we will proceed with a negligent suit and advise all our family and friends and professional colleagues to NEVER as in EVER use their dealership again. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Of course I will take the 205 refund since it is part of my claim.  I have the old oil tank if Dave Smith Ford would like to inspect it.  I am still requesting the full amount since it is completely clear that Dave Smith Ford did the damage to the oil tank.
Regards,[redacted]

We did work on [redacted] 84 Ford Mustang. The vehicle had been in storage and not driven for 5 years. During this time, there was gas in the fuel system. The vehicle had 8499 total miles on it over 32 years. We found that the spark plugs were deteriorated and spark plug wires cracked. Also, the...

battery is the wrong size for the car. Many wires were bare and damaged from age and no maintenance. When Mr. Clark brought the vehicle in, it barely ran. When he left, there was a slight hesitation at times but was running pretty well.The vehicle had 5 year old gas plus additives in the tank when brought in. Gas will simply not maintain its integrity for that length of time. If a car is going into storage, the gas is typically siphoned out of the tank so as not to damage the lines. The technician had discussion with the owner and seemed to be in agreement to try driving the vehicle out of the old gas and replacing it with a fresh tank to see if that improved the performance of the engine.
We have not heard back from the owner about the old fuel being changed out.
Because of the extensive diagnosis time required, we discounted the labor rate from $100 to $85/hour. In additon, we gave him a %10 discount off of the total bill. Mr Clark's total should have been $1500 and was instead reduced to under $1000. The vehicle was neglected for years and will require more attention to get it running properly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]Dear Revdex.comOnce the business removes these unauthorized then I will accept the terms of the agreement thank you

[redacted]
 
I received the complaint from [redacted].  The vehicle in question has a Lifetime Powertrain Protection plan in place.  This plan is a customer loyalty program designed to encourage our customers do continue regular maintenance in the [redacted]...

Ford Service Department.  In order to keep the plan in compliance, our customers are required to do an oil change, and tire rotation in the [redacted] Ford Service Department every 5,000 miles.  As you can imagine, regular maintenance is key to the longevity of any motor vehicle. 
I contacted the Plan Administrator, and he did not see why the dealership would refuse the repair.  As long as [redacted] did the required maintenance, then the transmission should be a covered repair. 
If [redacted] would like to look at replacing the vehicle, then we can get a current payoff on the vehicle and price it against a newer vehicle. 
Thank you, [redacted]

[redacted] refused to return my property. They said they needed a van key first. They knew my girlfriend had my keys and phone because her car was being serviced there. She kept in contact with them daily. I have already spoken to an attorney about this matter.

To whom it may concern,The Buffalo News incorrectly used a photo of a Crew Cab in our ad. The mistake has since been corrected and the News has issued a letter of correction (attached). The stock number referenced in the ad is for the correct vehicle.The price quoted assumes that the consumer...

qualifies for all available rebates (disclosed in the ad).There has been no attempt at false advertising.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am currently in New Jersey and have no way to get the vehicle to [redacted] Ford (obviously).  When I called the dealership in regards to the repair, the service man I spoke to told me that it was not covered and he could not help me.  I have had the truck to the dealership every time for oil change and tire rotation.  I have had to put almost $2000.00 in this truck in 3 weeks between ball joints, a new radiator and now it is needing a transmission. I have had many vehicles for the life of a loan, and have even bought used cars and have not had to put this much money and repairs into a vehicle as I have had to this one.   I currently also own a 1996 chrysler that has the same amount of miles on it as the truck does and I have had to do NOTHING to it but put new tires on it and brake pads (and that was just recently for the trip to NJ) and I have owned the vehicle for 2 years. 
 
If [redacted] Ford is willing to buy back the truck for the amount of the loan owed and put me in another vehicle, That would be acceptable. 
Regards,
Jeffrey Rosenberg

The story they made up to cover up their short comings is mostly wrong.  They stated vehicle was stored 5 years:  It was only stored ever winter since purchase in 1987 and driven in the summers.They stated the additives in gas:  sta-bal in gas, which is common for stored vehiclesThey stated the car had 8499 miles over 32 years:  It has 108,499They stated spark plugs deteriorated and wire cracked:  With only 487 miles on them (They were done 5 years ago) ?They stated many wires bare and cracked:  Nothing I could seeThey stated gas was in tank for 5 years:  It was driven every summerThey charged $950.00:  They told me in the beginning it would be $600.00They stated Labor discount was given from $100-$85:  But they did not give how many hrs workedThey stated 10% discount give: Veterans get 10% They stated vehicle neglected for years:  This is the only time they eill ever see it and I take it as an insult.  As I take good care of car.  Does this sound like a honest dealership you should deal with?  I don't thing so.

Just to update the case, I have been in contact with our credit report provider. They have reached out to Equifax and Experian to remove the credit inquiries but are telling me that it may take 30-45 days for the process to be completed. I will continue to follow up as I receive more information from the credit companies.

As stated earlier,  It's not the company's obligation to pay off an existing vehicle loan.  If [redacted] would like to trade the vehicle and refinance the balance owed, then that is the only way to move away from the vehicle in question and into another. 
Also as stated earlier, the powertrain protection plan will pay for covered repairs out of state.  If any part of the claim was denied, then it was not a covered repair.   Also as stated earlier, the powertrain protection plan is included on all applicable preowned vehicles as a courtesy.  Strict scheduled maintenance at [redacted] Ford is required to keep the plan valid.  Any work performed at another shop will not be covered under the plan.   If [redacted] needs a copy of his signed agreement, the dealership will be happy to provide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dave Smith Ford is not trying to blame anyone.  Only that the dealership did not have opportunity to inspect the vehicle.  Please advise if [redacted] would like the $205 refund.  Thank you.

To whom it may concern, font-family: arial, sans-serif;">The Buffalo News incorrectly used a photo of a Crew Cab in our ad. The mistake has since been corrected and the News has issued a letter of correction (attached). The stock number referenced in the ad is for the correct vehicle.The price quoted assumes that the consumer qualifies for all available rebates (disclosed in the ad).There has been no attempt at false advertising.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regular scheduled maintenance WAS done with [redacted] Ford.  When the vehicle went in for repairs, and I obtained the phone number for the warranty that covered the repairs, they stated they had no idea what DSF was talking about.  Yet DSF kept saying that it WAS covered, that they did not know what the warranty company was talking about .  I understand how the finger pointing game goes until the customer gets fed up and quits fighting for what is right.    I have the receipts for the repairs and would like to be reimbursed immediately.  I am actually in town due to a family matter and will be dropping copies of the receipts off to DSF for reimbursement since I keep being told that it should have been covered.  I also have conversations recorded on my phone with [redacted] Ford managers stating that there is NO reason the repairs should not have been covered.  Therefore, there is NO reason I should not be reimbursed, correct?   I will drop off the receipts and wait at the shop to be reimbursed.  I would NEVER, EVER EVER EVER buy another vehicle from [redacted] Ford.  Nor would I EVER refer anyone to them as well.  Why would it make sense for me to buy another vehicle from a dealership that sells vehicles that are falling apart and then they take no responsibility for them.
Regards,
[redacted]