Dave's Landscaping & Snowplowing Service

Diamond Warranty contacted the dealer and the dealership advised that the customer was refunded If this is not the case, please let us know thank you!

Cancellation laws are set by the state and not by the warranty company The cancellation law in Virginia states that in order to cancel your policy, the vehicle must be stolen, repossessed or a total loss We cannot cancel a contract because the customer decides to get rid of the vehicle Our hands are tied

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Diamond called the shop to said that they are not covering the repair that they said before that was coveredThat is not a serious business Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The coverage I have, on the contract I signed, gives a very broad description of what it covers "All internally lubricated parts and components." Every mechanic I've talked to, including the ones at ***, where I brought my truck for diagnosis, say that head gaskets and injectors are internally lubricated parts and/or components Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Patrick called from dealer on Wednesday, July He said if I sent an email before 5:00pm to request my refund, he would mail my check that dayI sent the email and he should've sent the checkI've been inconvenienced enoughI live in Southern Maryland I'm not traveling to Dumfries, VA Regards, [redacted]

The vent valve that is part of the valve cover is not an internally lubricated component withing the engine block As stated in the contract, the failure must be an internally lubricated part This is noted on the contract I attached under the Engine section in both the Powertrain section and the Elite Plus section

I have attached the contract per your request Thank you!

Mr [redacted] has a month Powertrain coverage Diamond Warranty offers stated component coverages, which means we will cover what is listed under the contract that is purchased If it is not listed, it is not covered If it is listed under a coverage that has not been selected it is not covered The parts that were called in for failure are not internally lubricated as he suggested The Cylinder Head gasket is a covered component only under the Security Plus coverage The injectors would only be covered under the Enhanced coverage The Engine Cooler is not listed as a covered component under any coverage The Fuel pressure unit is also listed under the Security Plus coverage Please let me know if you have any further questions Thank you!

We paid the shop for the drive shaft and the labor We were able to get the part for $ We offered to ship the part into the shop so the customer wouldn't have to come out of pocket and they refused There was only hours of labor time required to make the repair so we would not be able to pay for a rental Our rental reimbursement policy requires at least or more labor hours in order to qualify Lastly, there was no mention of other problems called in so the shop would need to open a claim for any future repairs It may be in the best interest of the customer to find a different shop to do the work We can assist in finding someone if they need help We cant pay $for something that we can get for $ Thank you

The dealership has advised us that the customer has been notified that they can come to the dealership to pick up their refund

As much as I would have liked to have helped before we were accused of ripping the customer off, our hands are tied. This is a state matter and the cancellation policies are universal for warranty companies. Not only are we not allowed to put our own language on the contracts, but we have to use the language that is provided by our insurance carrier, who at the time, was Dealers Assurance Company. I would suggest calling the insurance division in Virginia to verify the truths I am providing

Diamond Warranty is issuing a refund to the dealer and the dealer will be issuing a refund to the customer. Diamond Warranty must refund the dealership being that it is the dealership that pays us for the warranty. This refund will be mailed out to them today

As was previously stated. Refund calculations are pro rated by time/mileage used less any claims that were paid out. Diamond Warranty paid out $1,in claims on this vehicle. There is nothing more for us to refund

The customer is correct. I have found that the check we were talking about is in fact a different issue. We are sending
check number *** to ***'s today so that they can issue the refund. We have to refund ***'s because that is who paid for the warranty. ***'s will then be issuing the refund to the customer. Diamond Warranty is sorry for the confusion and misunderstanding

We paid the shop for the drive shaft and the labor. We were able to get the part for $280. We offered to ship the part into the shop so the customer wouldn't have to come out of pocket and they refused. There was only hours of labor time required to make the repair so we would
not be able to pay for a rental. Our rental reimbursement policy requires at least or more labor hours in order to qualify. Lastly, there was no mention of other problems called in so the shop would need to open a claim for any future repairs. It may be in the best interest of the customer to find a different shop to do the work. We can assist in finding someone if they need help. We cant pay $for something that we can get for $280. Thank you

I have attached the customer's contract for your review. The contract that was purchased was followed as it should be. We apologize if the dealership di not give the customer the entire copy of the contract. There is nothing more we could do on our end. If the customer feels
misled, I would suggest contacting the selling dealership

It states in our contract that : Covered Parts will be made with original equipment manufacturer parts, re manufactured parts, non-OEM, or used parts, at the choice of the Administrator, Diamond Warranty Corp(under definitions on page 2)It also states: Labor Rate: Repair time shall be based
on All Data standard flat rate timeThe hourly labor rate to be paid on this Agreement shall be determined by the Administrator unless extended labor rate has been chosenAny additional cost incurred for hourly labor rate or time charges beyond the labor rate and repair time approved by the Administrator at the time of a covered component failure shall be the sole responsibility of the Agreement Holder(page #8)We will allow the customer to cancel the contract. All they have to do is contact the selling dealership

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: No other warranty company in VA (***, ***, etc.) has statements within their extended warranty policy which reads that a car must be a total loss or repossessed in order for the policy owner to cancel his/her warrantyI personally feel like Diamond Warranty Corporation has entered language into their warranties to keep individuals locked into their service regardless to their service no longer being neededWho would waste $on a 5yr/100,mile warranty that was only active for out of yearsIt's entrapment by their company and it's not fair to us, the consumersThis needs to be researched and an action plan needs to be put into place to avoid second hand greedy warranty companies like this one from taking advantage of customers and their hard earned moneyYes all of us (customers) want to know that our cars are protected, but most importantly, we want to know that we're not being taken advantage of by greedy/sneaky companies with entrapment language embedded within their contractsAgain, no other extended warranty company in the state or surrounding states has this tricky entrapment language within their warranty contractsPleas look deeper into this matter so that this doesn't happen to anyone else in VA/DC/MDI would really like to get some of my money back from Diamond Warranty Corporation for the years of the warranty that will never be used, especially since I no longer own the vehicle.
Regards,
*** ***

The
vent valve that is part of the valve cover is not an internally
lubricated component withing the engine block. As stated in the
contract, the failure must be an internally lubricated part. This is
noted on the contract I attached under the Engine section in both the
Powertrain section and the Elite Plus section