Dave's Landscaping & Snowplowing Service

Cancellation laws are set by the state and not by the warranty company. The cancellation law in Virginia states that in order to cancel your policy, the vehicle must be stolen, repossessed or a total loss. We cannot cancel a contract because the customer decides to get rid of the
vehicle. Our hands are tied

I have attached the contract per your request

Mr *** has a month Powertrain coverage. Diamond Warranty offers stated component coverages, which means we will cover what is listed under the contract that is purchased. If it is not listed, it is not covered. If it is listed under a coverage that has not been selected it is
not covered. The parts that were called in for failure are not internally lubricated as he suggested. The Cylinder Head gasket is a covered component only under the Security Plus coverage. The injectors would only be covered under the Enhanced coverage. The Engine Cooler is not listed as a covered component under any coverage. The Fuel pressure unit is also listed under the Security Plus coverage. Please let me know if you have any further questions. Thank you!

Diamond Warranty will be issuing a pro rated refund back to the dealership and the dealership will forward a check to *** ***. Being that we receive payments from the dealer and not the consumer directly, we refund the entity that pays us

Diamond Warranty has been waiting for the shop to tear down the transmission to the point of failure so the inspector can do their report. We spoke with the shop this morning and they advised the tear down would be completed today. The maximum payout for this transmission will be $
providing that it is a covered repair less the customer's deductible of $which would be a total payout of $due to the type of contract that was purchased. If the customer does not want this done, we would be happy to cancel and refund his contract

The claim was opened up for a list of reasons, many of which are not covered. Diamond Warranty contracts are stated component contracts which means, if it is not listed, it is not covered. The items that were called in that are not listed on the contract are: Condensation Range Sensor,
Suspension Air Bag, Alternator Bracket Gasket, Rear Sway Bar Bushings, Oil Cooler Bracket. The shop also advised that the Thrust Arm Bushings failed and we covered that because it is listed on the contract. If you feel that any of the repairs were called in were erroneous, the shop can call us back with any corrections, but as it stands now, we can only pay for what is covered under our contract

I have attached the contract per your request. Thank you!

Diamond Warranty contacted the dealer and the dealership advised that the customer was refunded. If this is not the case, please let us know. thank you!

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As stated on the contract, unless the cancellation is requested within the first days, the vehicle must be repossessed, stolen or totalled in order to cancel this agreement. I apologize if the customer could not get in touch with anyone, but the office and phone lines are open from 8:to
5:Mon-Fri. The customer called here and spoke with Denise, who advised the customer the same thing I am advising in this response. He advised that he wanted to cancel because he couldn't get in touch with anyone, although he ended up speaking with someone about the cancellation. There are some instances when everyone may be on the phone, but if a message is left, the call gets promptly returned. The customer also indicated that purchased another warranty through someone else for the same vehicle so the customer may be trying to get something back to help defray the cost of his most recent warranty purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If the case can remain open until I have received the refund from ***'s *** *** it would be greatly appreciated
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Patrick called from dealer on Wednesday, July He said if I sent an email before 5:00pm to request my refund, he would mail my check that dayI sent the email and he should've sent the checkI've been inconvenienced enoughI live in Southern Maryland I'm not traveling to Dumfries, VA
Regards,
*** ***

The GAP contract that you purchased is through *** ***. Diamond Warranty does not handle the GAP payments. We have contacted the on the customer's behalf and they will be reaching out to you. In the event that they do not contact the customer, you can contact Luis Z*** at
###-###-#### at *** ***. If I can be of further assistance, let us know

The failure was caused by the serpentine belt, which is not covered under the contract. The contract also states that if a covered component is damaged by a non covered component, the covered component is not covered either. Our claims manager tried explaining this to the customer but
they didn't want to hear it. Attached is the page of the customer's contract that explains why this is not covered along with the documentation of the inspection report. The applicable statements have been highlighted

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is Satisfactory to me as long as Fred's Executive Auto receives and refund me my $2,I spent for the warranty
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Diamond called the shop to said that they are not covering the repair that they said before that was covered. That is not a serious business
Regards,
*** ***

Complaint was not satisfactorily resolved and I have since canceled the warranty with Diamond Warranty, leading to this complaintI did receive a refund for a portion of the warranty price, per their own cancellation form this should have been based on a percentage of the unused warranty based on time or miles remainingWhile I believe due to the nature of my original claim this should be 100% reimbursement, the reimbursement of $for a $purchase price is approximately 56%, my calculations based on their own documentation should be greater than 92% of the purchase price at a minimum.Refund the remaining $purchase price

We are resolving the issue with the customer. The shop has been impossible to reach and the customer is aware

Cancellation amounts are pro rated by time/miles used less any claims that were paidDiamond Warranty paid out $in claims

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The coverage I have, on the contract I signed, gives a very broad description of what it covers "All internally lubricated parts and components." Every mechanic I've talked to, including the ones at ***, where I brought my truck for diagnosis, say that head gaskets and injectors are internally lubricated parts and/or components
Regards,
*** ***