Daves Engine Service

Dear Mr [redacted] :This replies to a letter you sent to the Revdex.com regarding a package you were mailed from CT.This package was mailed to your former address on N [redacted] The letter carrier at your prior address sent the package to Phoenix to be forwarded It arrived back at the Surprise Post Office on December 9th However, it was not given to your current letter carrier; instead, it was erroneously returned to sender by an employee in the Surprise Post Office.The package arrived back in CT on December 16th It appears the sender routed it back to AZ for delivery It arrived back at the Surprise Post Office on December 22nd The Surprise Post Office was contacted the afternoon of December 22nd, and they were able to locate the item The package was given to your letter carrier, and I noted that it was scanned “Delivered” on December 23rd It was placed into a parcel locker in your community mailbox.Please accept my apology for the delay in getting this package to you and for the rude treatment you received from an employee in the Surprise Post Office I appreciate your taking the time to write.Sincerely,Jacqueline G [redacted] ManagerConsumer & Industry Contact

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They state that: "Free tracking is not provided for packages mailed at the Media Mail rateTracking is available, but for a fee"This is totally wrong! As stated on USPS website news and also confirmed by their representative in my local post office, free tracking is included with any Media Mail package following their change of rates and services in MayI believe this manager may have overlooked their own new policiesThe issue is that they did not give me this tracking number as advertised under their service, which lead to loss of my bookI am a student and cannot afford such unexpected expenses.Please contact the Consumer & Industry Contact at USPS and convey my messageI hope they resolve this and reimburse me quickly before I take action in a different way.Regards, [redacted]

August 19, [redacted] ***Piscataway, NJ 08854-5670Dear Mr [redacted] When you mailed your book at a New Jersey Post Office on May 26th, the Postal Service did not offer free tracking for Media Mail packages Free tracking went into effect May 31st, If you wished to have a tracking number, you would have had to pay for it The Postal Service cannot refund you for the value of the contents because the book was not insured at the time of mailing A claim for loss may be filed only if the package was insured at the time of mailing.I apologize again for the loss of your book Sincerely, [redacted] Consumer & Industry Contactcc: Revdex.com Phoenix, AZ 85014- Ref: [redacted]

Ms. [redacted] [redacted] Dear Ms. [redacted] This replies to your letter to the RevDex.com regarding a package that was mailed to you from [redacted] *n February 10th. The package was sent to you via Priority Mail, which is typically... delivered within two or three days from the date of mailing.According to our records, your package was delivered to you on February 17th. Certainly, seven days is not within our two-to-three day delivery standard for Priority Mail. Although Priority Mail is not a refundable service, I would like you to accept the enclosed stamps as a one-time customer service gesture.Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this delay. Thank you for taking the time to write. I appreciate the opportunity to address your concerns.Sincerely,Jacqueline [redacted] ManagerConsumer & Industry Contact

October 20, 2015Revdex.com N1ih St.Phoenix, AZ 85014-4507Dear Revdex.com:I am in receipt of your letter dated October 12, written on behalf of MrJ [redacted] of A [redacted] Mr [redacted] contacted the Postal Regulatory Commission in August stating that no mail had been delivered to him for more than two weeks beginning July 31st_ The Albuquerque Manager of Customer Services at the Manzano station was contacted She, in turn, spoke with the letter carrier who informed her that Mr [redacted] receives very little mail, but he delivers whatever arrives for himShe was informed that most of the mail the letter carrier receives addressed to Mr [redacted] is bulk advertising mail Based upon this information, the enclosed letter was mailed to Mr [redacted] on August 31st.The Albuquerque station was contacted again on behalf of Mr [redacted] once his October 1ih email to you was received by my office We were informed that Mr [redacted] recently met with the letter carrier at the mailboxes and complimented him on the great job he was doing since the previous letter carrier was no longer delivering the mail The letter carrier informed him that he has been the only letter carrier delivering the route since he took it over in June The carrier reiterated to my office that the majority of mail Mr [redacted] receives is bulk advertising mail, and he only sees one or two pieces of First-Class Mail per week for Mr [redacted] All mail received for Mr [redacted] is delivered.I apologize if Mr [redacted] perceived the letter he was mailed August 31st to be condescendingThat was not Mr [redacted] s intention I appreciate the opportunity to respond to your customer.Sincerely,

December 7, [redacted] [redacted] Dear [redacted] This responds to your letter to the Revdex.com Your correspondence was referred to this office for investigation and response.Regrettably, the Postal Service’s claims department in StLouis, MO is not affiliated with my office They operate independently from any Post Office, so it will be necessary that you contact them for further information They may be reached at ( [redacted] and an employee there will be able to provide you with specific details I appreciate the opportunity to provide this information and hope it will be beneficial to you Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this matter Sincerely,Jacqueline G [redacted] Consumer & Industry ContactRef: [redacted]

I am writing in regard to Incident# [redacted] Mr [redacted] had his Stihl Trimmer into our repair shop for repair in June of prior to this incidentIn June of we repaired the unit due to the use of bad gasWe have been a Stihl dealer for years and see this oftenOur Technicians are very knowledgeable in this field and receive yearly trainingOn May 2, Mr [redacted] brought the unit in again stating the primer bulb and diaphragm were bad againHe asked us to fix it and did not give any indication he wanted an estimate firstIf a unit is going to be more than the unit is worth or very expensive to repair we will reach out to our customers even if they did not ask for an estimate firstThis was not the case in this incidentAfter diagnosing the unit, our Technicians replaced the carburetor, a [redacted] part, due to a check valve being bad (caused by use of bad gas)The only way to repair a bad check valve is to replace the carbThe primer bulb and diaphragm were fine We called the customer to let him know his unit was done and the bill would be about $He became very angry and asked what we did for that priceWe advised we replaced the carbMr [redacted] proceeded to say (and please forgive my language)”Tell those [redacted] mns they don’t know what they are doingAll I needed was a new diaphragm! Put my carb back in, I didn’t tell you to touch the [redacted] carb.” We complied with the customer’s wishes and put the old carb back inWe did not replace the primer bulb or diaphragm since they were not badNew ones would do no good with a bad check valveWe called Mr [redacted] to come pick up his unitWhen he got here we gave him an invoice for$ [redacted] (including sales tax), the cost of diagnosis, replacing the bad carb, and then putting the bad carb back in per the customer’s requestHe was only billed for the time we had into the unitOur shop rate is $an hour He was angry once again and began yellingHe felt he should not have to pay anything at allWe advised him that we only charged him for the time our technicians had into the unit, and we put the bad carb back in as he had requestedWe cannot work for freeHe was still angry so we gave him another optionWe advised if he did not want to pay the bill he could leave the unit with us and we would waive the $ [redacted] billThe customer got angry and yelled he would pay the” damn “bill, take his unit, and would be making a call to the Revdex.comThe customer paid his bill for the labor services, took his unit, and leftTherefore, we feel we should not be held responsible for giving a refund for services that were performedWe fixed the unit and for only $ [redacted] more dollars he could have had a perfectly good working unit instead of having a unit that is still having issues because he will not accept that the carb was badWe also feel we should not be subject to or have to deal with being talked to in such a disrespectful manner with the use of vulgarityThank you for your time and consideration in hearing our side of the story Angel (Bookkeeper) at Dave’s Engine Service

Dear Mr***This replies to your letter to the RevDex.com regarding a package you mailed to Phoenix on May Your correspondence was referred to this office for investigationand response.Free
tracking is not provided for packages mailed at the Media Mail rate Tracking is available, but for a fee Only Priority Mail and Priority Express Mail offer a free tracking number.l apologize for the loss of your book The Postal Service refunds for the value of contents when the mail is insured at the time of mailing If the book was not insured when you mailed itthen we cannot offer the opportunity to file a claim for reimbursement.l regret I am unable to provide you with a more favorable response Thank you for writing

I am writing in regard to Incident#*** Mr*** *** had his Stihl Trimmer into our repair shop for repair in June of prior to this incidentIn June of we repaired the unit due to the use of bad gasWe have been a Stihl dealer for years and see this oftenOur Technicians are
very knowledgeable in this field and receive yearly trainingOn May 2, Mr*** *** brought the unit in again stating the primer bulb and diaphragm were bad againHe asked us to fix it and did not give any indication he wanted an estimate firstIf a unit is going to be more than the unit is worth or very expensive to repair we will reach out to our customers even if they did not ask for an estimate firstThis was not the case in this incidentAfter diagnosing the unit, our Technicians replaced the carburetor, a *** part, due to a check valve being bad (caused by use of bad gas)The only way to repair a bad check valve is to replace the carbThe primer bulb and diaphragm were fine. We called the customer to let him know his unit was done and the bill would be about $He became very angry and asked what we did for that priceWe advised we replaced the carbMr*** *** proceeded to say (and please forgive my language)”Tell those *** mns they don’t know what they are doingAll I needed was a new diaphragm! Put my carb back in, I didn’t tell you to touch the *** carb.” We complied with the customer’s wishes and put the old carb back inWe did not replace the primer bulb or diaphragm since they were not badNew ones would do no good with a bad check valveWe called Mr*** *** to come pick up his unitWhen he got here we gave him an invoice for$*** (including sales tax), the cost of diagnosis, replacing the bad carb, and then putting the bad carb back in per the customer’s requestHe was only billed for the time we had into the unitOur shop rate is $an hour He was angry once again and began yellingHe felt he should not have to pay anything at allWe advised him that we only charged him for the time our technicians had into the unit, and we put the bad carb back in as he had requestedWe cannot work for freeHe was still angry so we gave him another optionWe advised if he did not want to pay the bill he could leave the unit with us and we would waive the $** billThe customer got angry and yelled he would pay the” damn “bill, take his unit, and would be making a call to the Revdex.comThe customer paid his bill for the labor services, took his unit, and leftTherefore, we feel we should not be held responsible for giving a refund for services that were performedWe fixed the unit and for only $** more dollars he could have had a perfectly good working unit instead of having a unit that is still having issues because he will not accept that the carb was badWe also feel we should not be subject to or have to deal with being talked to in such a disrespectful manner with the use of vulgarityThank you for your time and consideration in hearing our side of the story Angel (Bookkeeper) at Dave’s Engine Service

Dear Mr***This replies to your letter to the RevDex.com regarding a package you mailed to Phoenix on May Your correspondence was referred to this office for investigationand response.Free tracking
is not provided for packages mailed at the Media Mail rate Tracking is available, but for a fee Only Priority Mail and Priority Express Mail offer a free tracking number.l apologize for the loss of your book The Postal Service refunds for the value of contents when the mail is insured at the time of mailing If the book was not insured when you mailed itthen we cannot offer the opportunity to file a claim for reimbursement.l regret I am unable to provide you with a more favorable response Thank you for writing

I am writing in regard to Incident#*** Mr*** *** had his Stihl Trimmer into our repair shop for repair in June of prior to this incidentIn June of we repaired the unit due to the use of bad gasWe have been a Stihl dealer for years and see this oftenOur Technicians are
very knowledgeable in this field and receive yearly trainingOn May 2, Mr*** *** brought the unit in again stating the primer bulb and diaphragm were bad againHe asked us to fix it and did not give any indication he wanted an estimate firstIf a unit is going to be more than the unit is worth or very expensive to repair we will reach out to our customers even if they did not ask for an estimate firstThis was not the case in this incidentAfter diagnosing the unit, our Technicians replaced the carburetor, a *** part, due to a check valve being bad (caused by use of bad gas)The only way to repair a bad check valve is to replace the carbThe primer bulb and diaphragm were fine.? We called the customer to let him know his unit was done and the bill would be about $He became very angry and asked what we did for that priceWe advised we replaced the carbMr*** *** proceeded to say (and please forgive my language)”Tell those *** mns they don’t know what they are doingAll I needed was a new diaphragm! Put my carb back in, I didn’t tell you to touch the *** carb.” We complied with the customer’s wishes and put the old carb back inWe did not replace the primer bulb or diaphragm since they were not badNew ones would do no good with a bad check valveWe called Mr*** *** to come pick up his unitWhen he got here we gave him an invoice for$*** (including sales tax), the cost of diagnosis, replacing the bad carb, and then putting the bad carb back in per the customer’s requestHe was only billed for the time we had into the unitOur shop rate is $an hour? He was angry once again and began yellingHe felt he should not have to pay anything at allWe advised him that we only charged him for the time our technicians had into the unit, and we put the bad carb back in as he had requestedWe cannot work for freeHe was still angry so we gave him another optionWe advised if he did not want to pay the bill he could leave the unit with us and we would waive the $** billThe customer got angry and yelled he would pay the” damn “bill, take his unit, and would be making a call to the Revdex.comThe customer paid his bill for the labor services, took his unit, and leftTherefore, we feel we should not be held responsible for giving a refund for services that were performedWe fixed the unit and for only $** more dollars he could have had a perfectly good working unit instead of having a unit that is still having issues because he will not accept that the carb was badWe also feel we should not be subject to or have to deal with being talked to in such a disrespectful manner with the use of vulgarity Thank you for your time and consideration in hearing our side of the story? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Angel (Bookkeeper) at Dave’s Engine Service ? ?

Dear Mr. [redacted]:This replies to a letter you sent to the Revdex.com regarding a package you were mailed from CT.This package was mailed to your former address on N[redacted]  The letter carrier at your prior address sent the package to Phoenix to be forwarded.  It...

arrived back at the Surprise Post Office on December 9th.  However, it was not given to your current letter carrier; instead, it was erroneously returned to sender by an employee in the Surprise Post Office.The package arrived back in CT on December 16th.  It appears the sender routed it back to AZ for delivery.  It arrived back at the Surprise Post Office on December 22nd.  The Surprise Post Office was contacted the afternoon of December 22nd, and they were able to locate the item.  The package was given to your letter carrier, and I noted that it was scanned “Delivered” on December 23rd.  It was placed into a parcel locker in your community mailbox.Please accept my apology for the delay in getting this package to you and for the rude treatment you received from an employee in the Surprise Post Office.  I appreciate your taking the time to write.Sincerely,Jacqueline G[redacted] ManagerConsumer & Industry Contact

Ms. [redacted]Dear Ms. [redacted]This replies to your letter to the Revdex.com regarding a package that was mailed to you from [redacted]n February 10th.  The package was sent to you via Priority Mail, which is typically...

delivered within two or three days from the date of mailing.According to our records, your package was delivered to you on February 17th.  Certainly, seven days is not within our two-to-three day delivery standard for Priority Mail.  Although Priority Mail is not a refundable service, I would like you to accept the enclosed stamps as a one-time customer service gesture.Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this delay.  Thank you for taking the time to write.  I appreciate the opportunity to address your concerns.Sincerely,Jacqueline [redacted] ManagerConsumer & Industry Contact

Dear Mr. [redacted]This is in response to your letter to the Revdex.com.It is my understanding that there are several houses at [redacted]  There is a house in the front and then several others in the back.  When mail arrives at the Yuma Post Office addressed to [redacted]...

[redacted] the letter carrier delivers it as addressed into the mailbox belonging to the house in the front.  If mail arrives addressed to a specific unit number, then the carrier delivers the mail into the corresponding mailbox at one of the homes in the back.If you wish your mail delivered only into your mailbox, I recommend you consider contacting your correspondents and providing them with your unit number.  The regular carrier who delivers the mail most days of the week has been delivering the route for a little over a year.  The substitute who delivers the route when the regular letter carrier is not on duty has been delivering mail on this route for years.  Neither carrier is new.  I appreciate the opportunity to provide this information and address your concerns.  Thank you for taking the time to write.  If you have any further questions, you may call a supervisor at the Yuma Post Office named Matt at ([redacted]  He is committed to exceptional customer service and will be able to assist you.Sincerely,Jacqueline G[redacted] ManagerConsumer and Industry Contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They state that: "Free tracking is not provided for packages mailed at the Media Mail rate. Tracking is available, but for a fee". This is totally wrong! As stated on USPS website news and also confirmed by their representative in my local post office, free tracking is included with any Media Mail package following their change of rates and services in May. I believe this manager may have overlooked their own new policies. The issue is that they did not give me this tracking number as advertised under their service, which lead to loss of my book. I am a student and cannot afford such unexpected expenses.Please contact the Consumer & Industry Contact at USPS and convey my message. I hope they resolve this and reimburse me quickly before I take action in a different way.Regards,
[redacted]

December 7, 2015[redacted]
[redacted]  [redacted]
Dear [redacted]This responds to your letter to the Revdex.com.  Your correspondence was referred to this office for investigation and response.Regrettably, the Postal Service’s claims...

department in St. Louis, MO is not affiliated with my office.  They operate independently from any Post Office, so it will be necessary that you contact them for further information.  They may be reached at ([redacted] and an employee there will be able to provide you with specific details.  I appreciate the opportunity to provide this information and hope it will be beneficial to you.  Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this matter.  Sincerely,Jacqueline G[redacted]Consumer & Industry ContactRef:  [redacted]

Dear Mr. [redacted]: I am in receipt of your email to the Revdex.com regarding the phone you sent back to [redacted]. Was there a tracking number affiliated with the package?Did [redacted] provide insurance on the label?  If not, did you insure it at the time of mailing? If...

there is no tracking number, then the Postal Service is unable to confirm whether it was delivered to them or not.  [redacted] receives thousands of pieces of mail daily. If you did insure the phone at the time of mailing, you may file a claim for loss at our website, www.usps.com.  If you did not insure the phone at the time of mailing, then a claim cannot be filed.  The Postal Service provides refunds only when mail was insured.  I contacted a postal department at the Phoenix mail processing Plant at 48th St. and Van Buren on your behalf.  This department currently has two Galaxy S6 phones in their possession that became separated from the package in which they were mailed.  Please provide me with the color of your phone, whether it was in a case or not, whether it is broken or not (and if so, where), and whether it is password protected.  Once I hear from you, I will provide your response to the department to determine whether either of the two phones are yours. Keep checking with [redacted].  It is possible they are back-logged and they simply have not processed all of the phones they have received back.  I appreciate the opportunity to explain the Postal Service’s position in this matter.  I look forward to hearing from you soon. Sincerely, Jeri B[redacted]Consumer AffairsAZ District

October 20,  2015Revdex.com4428  N. 1ih St.Phoenix, AZ  85014-4507Dear Revdex.com:I am in receipt of your letter dated October 12, 2015  written on behalf  of Mr. J[redacted]  of A[redacted]   Mr. [redacted] contacted the Postal Regulatory...

 Commission  in August stating that no mail had been delivered  to him for more  than two weeks beginning  July 31st_    The Albuquerque Manager of Customer Services at the Manzano station was contacted.  She, in turn, spoke with the letter carrier who informed her that Mr. [redacted]  receives very little mail, but he delivers whatever arrives for him. She was informed that most of the mail the letter carrier receives addressed to Mr. [redacted]  is bulk advertising  mail.   Based upon this information, the enclosed letter was mailed to Mr. [redacted] on August 31st.The  Albuquerque  station  was  contacted  again  on behalf  of Mr.  [redacted]  once his October  1ih email to you was received by my office.   We were informed that Mr. [redacted] recently met with the letter  carrier  at the mailboxes  and complimented  him  on the great  job he was doing  since  the previous letter carrier was no longer delivering the mail.  The letter carrier informed him that he has been the only letter carrier delivering the route since he took it over in June.  The carrier reiterated to my office  that the majority  of mail Mr. [redacted]  receives is bulk advertising  mail,  and he only sees one or two pieces of First-Class  Mail per week  for Mr. [redacted].    All mail received  for Mr. [redacted] is delivered.I apologize  if Mr. [redacted]  perceived  the letter he was mailed  August 31st  to be condescending. That was not Mr. [redacted]s intention.  I appreciate the opportunity to respond to your customer.Sincerely,

Ms. [redacted]  [redacted]Dear Ms. [redacted]This replies to your letter to the Revdex.com regarding a package that was mailed to you from [redacted]n February 10th.  The package was sent to you via...

Priority Mail, which is typically delivered within two or three days from the date of mailing.According to our records, your package was delivered to you on February 17th.  Certainly, seven days is not within our two-to-three day delivery standard for Priority Mail.  Although Priority Mail is not a refundable service, I would like you to accept the enclosed stamps as a one-time customer service gesture.Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this delay.  Thank you for taking the time to write.  I appreciate the opportunity to address your concerns.Sincerely,Jacqueline [redacted] ManagerConsumer & Industry Contact

Dear Mr. [redacted]This is in response to your letter to the Revdex.com.It is my understanding that there are several houses at [redacted]  There is a house in the front and then several others in the back.  
When mail arrives at the Yuma Post...

Office addressed to [redacted] the letter carrier delivers it as addressed into the mailbox belonging to the house in the front.  If mail arrives addressed to a specific unit number, then the carrier delivers the mail into the corresponding mailbox at one of the homes in the back.If you wish your mail delivered only into your mailbox, I recommend you consider contacting your correspondents and providing them with your unit number.  The regular carrier who delivers the mail most days of the week has been delivering the route for a little over a year.  The substitute who delivers the route when the regular letter carrier is not on duty has been delivering mail on this route for years.  Neither carrier is new.  I appreciate the opportunity to provide this information and address your concerns.  Thank you for taking the time to write.  If you have any further questions, you may call a supervisor at the Yuma Post Office named Matt at ([redacted]  He is committed to exceptional customer service and will be able to assist you.Sincerely,Jacqueline G[redacted] ManagerConsumer and Industry Contact