Daves Engine Service

Dear Mr. [redacted]:This replies to a letter you sent to the Revdex.com regarding a package you were mailed from CT.This package was mailed to your former address on N[redacted]  The letter carrier at your prior address sent the package to Phoenix to be forwarded....

 It arrived back at the Surprise Post Office on December 9th.  However, it was not given to your current letter carrier; instead, it was erroneously returned to sender by an employee in the Surprise Post Office.The package arrived back in CT on December 16th.  It appears the sender routed it back to AZ for delivery.  It arrived back at the Surprise Post Office on December 22nd.  The Surprise Post Office was contacted the afternoon of December 22nd, and they were able to locate the item.  The package was given to your letter carrier, and I noted that it was scanned “Delivered” on December 23rd.  It was placed into a parcel locker in your community mailbox.Please accept my apology for the delay in getting this package to you and for the rude treatment you received from an employee in the Surprise Post Office.  I appreciate your taking the time to write.Sincerely,Jacqueline G[redacted] ManagerConsumer & Industry Contact

I am writing in regard to Incident#[redacted] Mr. [redacted] had his Stihl Trimmer into our repair shop for repair in June of 2013 prior to this incident. In June of 2013 we repaired the unit due to the use of bad gas. We have been a Stihl dealer for 31 years and see this often. Our Technicians...

are very knowledgeable in this field and receive yearly training. On May 2, 2016 Mr. [redacted] brought the unit in again stating the primer bulb and diaphragm were bad again. He asked us to fix it and did not give any indication he wanted an estimate first. If a unit is going to be more than the unit is worth or very expensive to repair we will reach out to our customers even if they did not ask for an estimate first. This was not the case in this incident. After diagnosing the unit, our Technicians replaced the carburetor, a [redacted] part, due to a check valve being bad (caused by use of bad gas). The only way to repair a bad check valve is to replace the carb. The primer bulb and diaphragm were fine.  We called the customer to let him know his unit was done and the bill would be about $89. He became very angry and asked what we did for that price. We advised we replaced the carb. Mr. [redacted] proceeded to say (and please forgive my language)”Tell those [redacted] mns they don’t know what they are doing. All I needed was a new diaphragm! Put my carb back in, I didn’t tell you to touch the [redacted] carb.” We complied with the customer’s wishes and put the old carb back in. We did not replace the primer bulb or diaphragm since they were not bad. New ones would do no good with a bad check valve. We called Mr. [redacted] to come pick up his unit. When he got here we gave him an invoice for$[redacted] (including sales tax), the cost of diagnosis, replacing the bad carb, and then putting the bad carb back in per the customer’s request. He was only billed for the time we had into the unit. Our shop rate is $70 an hour.  He was angry once again and began yelling. He felt he should not have to pay anything at all. We advised him that we only charged him for the time our technicians had into the unit, and we put the bad carb back in as he had requested. We cannot work for free. He was still angry so we gave him another option. We advised if he did not want to pay the bill he could leave the unit with us and we would waive the $** bill. The customer got angry and yelled he would pay the” damn “bill, take his unit, and would be making a call to the Revdex.com. The customer paid his bill for the labor services, took his unit, and left. Therefore, we feel we should not be held responsible for giving a refund for services that were performed. We fixed the unit and for only $** more dollars he could have had a perfectly good working unit instead of having a unit that is still having issues because he will not accept that the carb was bad. We also feel we should not be subject to or have to deal with being talked to in such a disrespectful manner with the use of vulgarity. Thank you for your time and consideration in hearing our side of the story.                                 Angel (Bookkeeper) at Dave’s Engine Service

They NEVER EVER answer the phone....EVER.
I have been calling this Arizona office for 5 business days. The phone will ring over 50 times and they will NOT answer it. It is disgusting. They have MAJOR MAJOR issues with this sorting facility here. Takes weeks to get a package sent priority. Why isn't anyone doing anything about this?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They state that: "Free tracking is not provided for packages mailed at the Media Mail rate. Tracking is available, but for a fee". This is totally wrong! As stated on USPS website news and also confirmed by their representative in my local post office, free tracking is included with any Media Mail package following their change of rates and services in May. I believe this manager may have overlooked their own new policies. The issue is that they did not give me this tracking number as advertised under their service, which lead to loss of my book. I am a student and cannot afford such unexpected expenses.Please contact the Consumer & Industry Contact at USPS and convey my message. I hope they resolve this and reimburse me quickly before I take action in a different way.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 7, 2015[redacted]
[redacted]  [redacted]
Dear [redacted]This responds to your letter to the Revdex.com.  Your correspondence was referred to this office for investigation and response.Regrettably,...

the Postal Service’s claims department in St. Louis, MO is not affiliated with my office.  They operate independently from any Post Office, so it will be necessary that you contact them for further information.  They may be reached at ([redacted] and an employee there will be able to provide you with specific details.  I appreciate the opportunity to provide this information and hope it will be beneficial to you.  Please accept the Postal Service’s apology for the inconvenience and frustration you experienced as a result of this matter.  Sincerely,Jacqueline G[redacted]Consumer & Industry ContactRef:  [redacted]

October 20,  2015Revdex.com4428  N. 1ih St.Phoenix, AZ  85014-4507Dear Revdex.com:I am in receipt of your letter dated October 12, 2015  written on behalf  of Mr. J[redacted]  of A[redacted]   Mr....

[redacted] contacted the Postal Regulatory  Commission  in August stating that no mail had been delivered  to him for more  than two weeks beginning  July 31st_    The Albuquerque Manager of Customer Services at the Manzano station was contacted.  She, in turn, spoke with the letter carrier who informed her that Mr. [redacted]  receives very little mail, but he delivers whatever arrives for him. She was informed that most of the mail the letter carrier receives addressed to Mr. [redacted]  is bulk advertising  mail.   Based upon this information, the enclosed letter was mailed to Mr. [redacted] on August 31st.The  Albuquerque  station  was  contacted  again  on behalf  of Mr.  [redacted]  once his October  1ih email to you was received by my office.   We were informed that Mr. [redacted] recently met with the letter  carrier  at the mailboxes  and complimented  him  on the great  job he was doing  since  the previous letter carrier was no longer delivering the mail.  The letter carrier informed him that he has been the only letter carrier delivering the route since he took it over in June.  The carrier reiterated to my office  that the majority  of mail Mr. [redacted]  receives is bulk advertising  mail,  and he only sees one or two pieces of First-Class  Mail per week  for Mr. [redacted].    All mail received  for Mr. [redacted] is delivered.I apologize  if Mr. [redacted]  perceived  the letter he was mailed  August 31st  to be condescending. That was not Mr. [redacted]s intention.  I appreciate the opportunity to respond to your customer.Sincerely,

August 19, 2015[redacted]Piscataway, NJ  08854-5670Dear Mr. [redacted]When you mailed your book at a New Jersey Post Office on May 26th, the Postal Service did not offer free tracking for Media Mail packages.  Free tracking went into effect May 31st, 2015.  If you wished to have a tracking number, you would have had to pay for it.  The Postal Service cannot refund you for the value of the contents because the book was not insured at the time of mailing.  A claim for loss may be filed only if the package was insured at the time of mailing.I apologize again for the loss of your book.  Sincerely,[redacted]Consumer & Industry Contactcc:  Revdex.com       Phoenix, AZ  85014-4585   Ref:  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]