David E. Rupple Contractor

Complaint: [redacted] I am rejecting this response because:I have already had to remove bushes that were dying as a result of my bushes being cut down to the rootAs I explained before Mr [redacted] told me he would replace a sprinkler head at cost for $I went to home depot and saw the head sold for $I also asked Mr [redacted] to come out to see the bushes but he insisted they would grow backThat did not happen and as a result the bushes on one side of my house are dyingEvidently Mr [redacted] is now using his employees to speak for himMy sprinkler heads near where the stone was placed by this company are not working correctlyI will be contacting an irrigation specialist as I have already spoke to someone in the landscaping business about this issueIt seems to me that [redacted] Landscaping is not Bonded and I will be checking on thisIt also falsely advertises TOTAL lawn care for $ [redacted] lawn care never cuts bushes monthly I had to request they be trimmedI don't know if his man understood what trimmed meant but IT DID NOT MEAN CUT DOWN TO THE ROOT!! This is my last and final response to this issue and will seek other venues to correct the problems which [redacted] lawn care has doneI'm angry enough as it is and do not need anymore excuses from [redacted] lawn care [redacted] had enough time to come out to see for himself what had happened but he chose not to do soShame on you!!! I will also be contacting various other organizations about [redacted] lawn care!!!!!! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I asked to have the bushes trimmed this is the KEY Word! Never did I ask for the bushes cut so low that the branches were cut offNow I have one side of my front garden with good bushes in front and the other side with stubs of bushesNo one can tell me or anyone else that these bushes will grow backI asked the owner [redacted] to come out and see these bushes for himselfAs for the sprinkler head I was told by ** [redacted] it would be replaced at cost of $I later went to home depot and bought a sprinkler head for less than $4.00! So I don't believe anything that this man says at all!! This company is suppose to be bonded which I sincerely doubt because if they were bonded what is the big problemI can not control what ** [redacted] s employee's do as they are suppose to be professionals** [redacted] knows a lot about what a sprinkler system are suppose to be built like but when I asked an employee of his to set my sprinkler system the next month I got a water bill of over $I don't know of anyone who would not yell at someone who has done damage to his property as ** [redacted] told me over the Phone this was unprofessional of meI was a soldier in the US ARMY when I was told or told someone to do something they did it or they got chewed out including myselfThis is the third chance I gave this company and NOW as a disabled Veteran and amputee I do MY LAWN MYSELF! I still claim that $is a fair amount to replace the bushes aloneIf need be I will seek other avenues if my request is not appropriately addressed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I would like to have the complaint re-opened for my response to be added for the following reasons: I did have a valid contract with Keller Landscaping His contract did not have an end date and to terminate the contract I had to give him days notice in writing I did not do so However, [redacted] cannot have it both ways If we did not have a contract, then why did he continue charging my credit card as though he did have a contract I have never received written documentation from [redacted] as he stated in his response Besides, I live at that address and therefore, who would know if the yard and the other services had been performed better than the person who lives there Why would I complain if the yard had been mowed etc I have photos to show the yard's condition The people who he was forced to talk to are the two co-owners of the property There were no other people that he spoke with on the complaints [redacted] never tried to communicate in a manner to try to resolve the lack of services rendered In his own publication monthly, he states that customers should be patient because they were behind in completing the services contracted [redacted] refunded the last month due to the fact that he quit servicing in the middle of the month and the other half of the month was restitution for a fraudulent act carried out by one of his staff I have a voice mail that proves that [redacted] never tried to work out the problems In that voice mail he states that he is going to throw in the trash can our certified letter He never responded in writing to that letter as was requested by the homeowners [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was given a $discount for a referral coupon Regards, [redacted] ***

Numbered Response Coordinating with Customer's Numbers:All of our contracts are a 12-month contractOnce the contract is up, the customer's service goes on a month-to-month basis and they are to inform us if they would ever like to cancelWe charged the customer's credit card because we were still doing the workOnce we realized we could not reason with the customer, we cancelled service and even returned month's pay to her as a courtesy even though it was not owed to her. We cancelled service because the customer constantly disputed bills and service even though we had documentation of services renderedOnce we realized we could not deal with the customer rationally, we were forced to terminate service as it was no longer a beneficial agreement to both parties involved. -Our staff never participated in any fraudulent activityWe refunded the money merely to appease the customerWe just want the issue to go awayThis complaint is quite a bit off in the facts and it's not beneficial time-wise to continue to go back and forth debating the matterOur customer base of 500+ speaks to our company's integritySome customers simply cannot be satisfied, and unfortunately we have exhausted all our resources and avenues trying to please this customer

We previously assessed the "damage" and found noneHowever, on multiple occasions, we have requested photo examples, since he doesn't want us near his property. We have nothing to back up what he is sayingWe are a landscaping company, and if we break something, we fix itWe don't do monitary settlements, because we can fix anything that is damagedA bush was cut shorter than he wanted because of a miscommunication, but this has evolved into something that appears totally fabricatedThere is no basis for the $he is asking forIt seems as if he has just picked numberNone of these complaints substantiate that numberWe have told him multiple times that we would be happy to assess and repair whatever is necessary, but he is refusing that and insisting on a monitary settlementThat is just simply not how we resolve issues Thank you, Ellyn Dehler Office Manager *** Landscaping 512-930-GROW (4769) ***LandscapingTX.com

Complaint: ***
I am rejecting this response because:
I reject *** ***’s resolution and comments due to the fact that he has not offered any semblance of a resolution. His stance is one of deny, deny, and deny anywrongdoing even when faced with his own contract provisions. First he said I did not have a contract and then the next response says the contract had gone month to month. Neither of the statements is true since the contract did not have an end date other than a provision for cancellation. His contract was still valid. Here are the provisions that he violated:1. He never asked for a written authorization for use of the credit card for payment. His contract states that he must have written signature authorization for credit card use. 2. Contract was still valid until he cancelled on April 15, 2015. Cancellation of services requires the customer to give days’ written notice. I did not give such a notice.3. His contract says that “Additional services may be added to monthly statements with signed authorization from the property owner.” *** *** added services without the permission of this property owner. Yes, I did call to dispute such services since they were not authorized.4. His contract states the refund policy: “Keller will compare the number of service trips made to the property with the total number of payments received to date. Should the number of service trips exceed the payments received, a final bill with the outstanding balance will be sent within days based on a per service trip rate. Should the payments received exceed the number of service trips made, a refund will be issued within days of cancellation.” He cancelled the service and it has been over days and we have not received the appropriate refund. I sent him documentation of when the property had been serviced and it does not equal the payments made. A refund is definitely in order.5. RESOLUTION You have the message with Revdex.com on what I desire as a refund for services not renderedI will not repeat it. Please do not waste my time by responding with lies because every lie that you tell makes me realize who you really are and what your values are. Right now with your stance, I could not in good conscience recommend your business service to anyone. *** *** you have given me no choice but to continue my efforts to obtain the refund for services not rendered if this last effort does not work. It will not go away but escalate to other authorities and to inform other customers what you have done to me There are other avenues such as television consumer help lines, the small claims court and other such avenues that are available to me as a senior citizen. Your phone bully tactics, your lack of ability to be civil as the owner of the business, your inability to respond to a certified letter and your constant misrepresentation of the facts concerns me. If you do not want to deal with it through this avenue then you will be compelled to deal with it in another legal avenueBelow are explanations of my complaints against Keller Landscaping: CONTRACT PROVISIONS The contract that I entered with Keller landscaping does not have an end date and does not have a clause that the contract is for one year only and that it then reverts to a month to monthcontract. The only time provisions of the contract are the beginning date and that terminating the contract requires a day written notice be given *** *** you do not understand your own contract and the provisions that it sets forth. Please contact an attorney who can explain to you the contract that you use and its provisionsYou cannot be in business and not understand your own contract or not have the ability to follow itCONTRACT TERMINATION *** *** you terminated the contract on April in the middle of the month. You did not complete the month so you were not entitled to the entire month’s service fee. You did not give me a half month’s refund out of kindness, you did not work the second half of April. Your recollections are always incorrect and false. You did not have the right to charge my credit card for the entire month’s service fee when you had already terminated service. Your workers were to mow my yard on April and they did not show up at all. You cancelled the service because you saidyou did not want me to “ruin your day” and then you refused to allow me to inform you of my complaints. I gave you written documentation of the work that was performed on the property and what was not done. I thought you had missed some work but that you would give additional mows to compensate. You would not listen and you obviously did not want to respond in writing to the certified letter. CONTRACT INTEGRITY *** *** the motives of an individual are revealed by his actions. You said in a previous commentary to the Revdex.com that our contract had ended and now you say it had gone month to monthIt seems that you change how you see the contract to what benefits you the most. This customer did not constantly dispute bills. I disputed the bill when you did not provide the services of which you were contracted to perform and disputed work done on occasions that you were not contracted to perform. You kept violating your own contract. Contracts are legal and binding and you seem to think that a contract is what you want it to be regardless of what it entails.COMPLAINTS You have had many complaints and one business in Sun City said that they had a lot of trouble with your company. Just because they did not file with the Revdex.com does not mean that you are running an honest business. Your own office manager said she did not know how to respond to your customers who called yelling of when they were going to have their yards mowed etc. The only act that your business conducts on a time line is the billing. You collect whether your staff does the work or not and that *** *** is illegal and violates Texas law. COMMITMENT OF FRAUD Yes, one of your employees, *** ** did commit fraudI have his signature that he had replaced the item on my yard that your workers had damaged when in fact all he did was switch similar items in my yard. He did not replace anything with items that you furnished. Later he came back and corrected the error in judgment after I discovered what he had done wrong and brought it to the attention of your staff. VOICE MAIL Your voice mail attests to your ability to communicate with this customer since you said you were going to throw my letter in the trash. This was the certified letter with written documentation on work performed that I had sent to you for a written response.VERACITY of ACTIONS and WORDS You said you returned money to appease the customer which is a lie in itself. You have been given many opportunities to tell the truth. You have never provided written documentation for the work performed even though you have been asked to provide it several times. Since you have not provided the documentation, all I can conclude is that it does not exist.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***

Complaint: ***
I am rejecting this response because: The business is once again not accepting responsibility for poor labor that has caused problemsAs I said before MR*** always has an excuse for poor workmanshipI have dead bushes and do not want or need his people near my property as they will only cause more damageThey need to up with a monetary settlement which should be paid thru his bonding company!!!
Regards,
*** ***

It is obvious that the customer is being unreasonableAnd if what they are saying is true, that we truly did not perform the services that they say, they would have cancelled a long time agoHowever, their claims are untrue, they are unreasonable, and once we discovered this, we were forced to
terminate services with themThey disputed our documented accounts of servicing themAdditionally, their contract ran it's course on August of Every time we communicated with them, they would force us to talk to people who were not on the contract, which is against company policyWe tried to resolve the matter civilly and even refunded their final months' payment, simply because we wanted to try to deflate the situation, not because we were in the wrong- but, when they would not even allow us to speak on the phone, we were left no option but to terminate serviceThere simply was no reasoning or communicating with them

The original invoice for tree trimming services was: $Mr*** paid a down payment of $on January 18th, Which brought the remaining balance upon completion to $1277.50. The “final” payment was submitted on February 9, in the amount of $This amount is $short
of the total duePer our company policy, we call periodically, and resend open invoices in an attempt to collect any remaining balances dueWe do this on a regular basisHowever, we began this attempt again in September and October, as it is even more important to collect all remaining balances by the end of the year, as we have incorporated under a different name, and all account must be paid and closed outThis is for every customer in our system who has an open balance, not just Mr***

This has been resolved with the customer directly

The sprinklers broke due to improper installation, not our negligence, as we did not install the sprinkler systemWhen sprinkler systems are installed, they are supposed to be buried at 12-inch depth and they are supposed to be attached to flex hosesThe flex hose allows for the heads to
retract back into the ground, and also allows for some giveIf either of these things are done incorrectly in the installation process, it can allow for damage by machineryThis would be the only way a sprinkler system could be damaged by mowing equipment, as these standards are in place to prevent these types of things from happening. The customer asked our crew to trim plants we don't automatically trimIn other words, we do not trim these plants unless the customer asks us toThe crew trimmed the plants shorter than he liked and he cursed at the crew and told them to leave his propertyHe then called the office and cursed at the ownerAt that time, the owner informed him we would not longer service his yardWe were not able to replace the plants because they are not dead and they will grow back. The behavior that the customer showed scared the crew and could not be worked throughUnfortunately, we discovered that we were not going to be able to reason with this customer due to the anger involvedWe believed it was no longer a safe environment for our employees, so we had to terminate the relationship

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is the update the Revdex.com on the resolution of my dispute with Keller Landscaping. They agreed to release me from the contract...

with no further charges. I received a paid-in-full receipt from them as well.
Regards,
[redacted]

As it pertains to maintenance changes/requests, company policy is to make all requests through the office so proper notes and follow-up can take place. Speaking directly to our crew is never an effective or recommended avenue of trouble-shooting. The crew indicated to the Office Manager that the customer yelled at them & told them to leave at one point. Also, even though they can get in trouble for this, they indicated that they stayed and tried to accommodate as many of her requests as possible before having to move on with the rest of their schedule. Normally, a supervisor is scheduled to meet with the customer to address any issues, concerns, needs, or escalations the customer has. The crew is not expected, nor are they equipped to deal with these sorts of situations. [redacted], referred to above, is the Office Manager. There are also two Office Assistants whose responsibilities include answering the phone, checking the voice mail and returning phone calls (in addition to other responsibilities). They field all of the calls that come to the office for the company, and are the first line of communication to any customer who calls in. They also handle the majority of situations all the way through, and only pass on special requests, escalations, or extenuating circumstances to a supervisor, as this is the biggest part of their job. Our company policy is that the Office Manager returns calls directed toward her by the end of the business day received. The customer is correct in stating that our voicemail indicates, all messages left before 4pm, will be returned on the same business day. This is an office-wide policy, it does not apply directly to the Office Manager or President of the company, as we have multiple employees & employees whose job it is to answer & return phone calls. Please note that this particular customer called 5 times in a 4-hour period, and all within the same business day. She left 2 voicemails, sent 3 emails/web form, and filed a Revdex.com complaint all within this time period as well. Of those calls made, 3 were answered at the time of call and she got 2 return phone calls for her voicemails left. On the day in reference, some of the office emails were down, including [redacted]'s (Office Manager), and the IT department had been working on them. Getting a return phone call/email within the same business day is not unreasonable, and again, is our company policy. This policy was followed very thoroughly, and this customer got a lot of attention throughout the course of these calls and emails. The Office Manager, [redacted], returned the call the same day- around 3:40pm-4pm. Also, at the time of this call, the situation with this customer was resolved.

Complaint: [redacted]
I am rejecting this response because:I have already had to remove 2 bushes that were dying as a result of my bushes being cut down to the root. As I explained before Mr. [redacted] told me he would replace a sprinkler head at cost for $20. I went to home depot and saw the head sold for $3.45. I also asked Mr. [redacted] to come out to see the bushes but he insisted they would grow back. That did not happen and as a result the bushes on one side of my house are dying. Evidently Mr. [redacted] is now using his employees to speak for him. My sprinkler heads near where the stone was placed by this company are not working correctly. I will be contacting an irrigation specialist as I have already spoke to someone in the landscaping business about this issue. It seems to me that [redacted] Landscaping is not Bonded and I will be checking on this. It also falsely advertises TOTAL lawn care for $79.99. [redacted] lawn care never cuts bushes monthly I had to request they be trimmed. I don't know if his man understood what trimmed meant but IT DID NOT MEAN CUT DOWN TO THE ROOT!! This is my last and final response to this issue and will seek other venues to correct the problems which [redacted] lawn care has done. I'm angry enough as it is and do not need anymore excuses from [redacted] lawn care. [redacted] had enough time to come out to see for himself what had happened but he chose not to do so. Shame on you!!! I will also be contacting various other organizations about [redacted] lawn care!!!!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was given a $60 discount for a referral coupon
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I would like to have the complaint re-opened for my response to be added for the following reasons: 1.  I did have a valid contract with Keller Landscaping.  His  contract did not have an end date and to terminate the contract I had to give him 30 days notice in writing.  I did not do so.  However, [redacted] cannot have it both ways.  If we did not have a contract, then why did he continue charging my credit card as though he did have a contract. 2.  I have never received written documentation from [redacted] as he stated in his response.  Besides, I live at that address and therefore, who would know if the yard and the other services had been performed better than the person who lives there.  Why would I complain if the yard had been mowed etc.  I have photos to show the yard's condition.  3.  The people who he was forced to talk to are the two co-owners of the property.  There were no other people that he spoke with on the complaints. 4.  [redacted] never tried to communicate in a manner to try to resolve the lack of services rendered.  In his own publication monthly, he states that customers should be patient because they were behind in completing the services contracted.  [redacted] refunded the last month due to the fact that he quit servicing in the middle of the month and the other half of the month was restitution for a fraudulent act carried out by one of his staff. 5.  I have a voice mail that proves that [redacted] never tried to work out the problems.  In that voice mail he states that he is going to throw in the trash can our certified  letter.  He never responded in writing to that letter as was requested by the homeowners.  [redacted]
Regards,
[redacted]

We would be happy to go out and take a look at the issue, if there is something we installed that is not working properly, and address the issue from there. However, the rock work and irrigation installation are two separate matters. An issue with the irrigation would not constitute a refund on the...

rock work. Also, if there is an issue with the irrigation system that was caused by us, we would be happy to fix it if it was installed by our company is something that was caused by our company.

I have attached the quote we worked off of for this job. We did offer the customer a 10% discount with a coupon for a promotion we run once a year. You can see that this discount was applied and it was actually reflected on the amount that the customer was invoiced for. We do have a referral program, but it is only used for monthly customers, and the amount of discount that is given for that program is $10. Since this customer does not fall under that category, and we have already applied the 10% discount, we will not be giving an additional $60 discount at this time.