Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveMs [redacted] was contacted regarding her [redacted] Trust account placed in our officeShe has been making regular monthly payments on an interest bearing accountIt is standard operating procedure for our representatives to make scheduled contact with customers that have a payment plan arrangement to inquire if they have the ability to increase their monthly paymentIncreasing monthly payments helps reduce the balance at a faster rateFurther, we encourage customers to use their tax refunds to pay down existing debt as this too allows them the opportunity to pay down their balance and/or take advantage of seasonal offers presented by our clients; such as reduced balance settlement offersWe appreciate Ms***’s concerns, however the conversation referenced in her correspondence was handled in a professional mannerIf a customer cannot take advantage of opportunities to increase scheduled payment amounts or a reduced balance settlement, that is acceptable and documented in the account notesWe apologize if Ms [redacted] believes our actions were unprofessionalThe offers presented to her were in her best interest, despite her thoughts to the contraryWe will continue to accept her monthly payments and may reach out to her in the future to see if her situation has changed to allow her the opportunity to take advantage of future offersSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe spoke with Ms [redacted] on April 17, 2018, and she informed us that she made a payment that day for the balance with [redacted] , IncNeither ACI nor Ms [redacted] were able to see this paymentWe documented her concerns and forwarded that information to our clientWe advised Ms [redacted] that neither [redacted] , Incnor ACI report any consumer information to any credit reporting agenciesWe also informed her that our letter was already sent to her on April 16, On April 18, 2018, the client recalled the account from our office and then advised us on April 23, 2018, that the account was paid in fullWe appreciate Ms [redacted] ’s concerns and advise her to contact the client directly since the account is closed in our officeSincerely, Stephen MDirector, Corporate Compliance
According to our records, the issues related to this account were fully explained to the customer in a conversation with Rob B., ACI’s [redacted] , Incsupervisor on April 5, During that conversation, MrBadvised the customer that all [redacted] accounts of this nature are personal accounts and require a personal guarantor
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveWe have performed a detailed investigation with regard to Mr***’s allegationsAt this time we are confused by his statements that the account is in dispute and he requires validationDuring our telephone conversation with him on April 27, 2016, he advised us he had attempted to log on our payment portal website to make a payment and fully discussed the account and how it came to a negative balance with our client [redacted] , IncWe must further disagree with his allegations that we have placed excessive calls or that he has called ACI several times to request validationThese claims are not supported by our account notes or phone recordsAs part of our investigation, we forwarded a copy of this complaint to [redacted] , IncAt this time we have cease all activity on the accountWe suggest Mr [redacted] contact our client if he requires additional information regarding this account or wants to establish a payment arrangement, Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Mr***’s complaint to our client, [redacted] , Inc We have also reviewed the contact with Mr [redacted] on October 27th, in which we did not receive a validation requestWe also notified Mr [redacted] that the account was no longer with our office due to our client, [redacted] , Inc., recalling the account and not that this was an errorSince the account is no longer with our office, please contact [redacted] , Incdirectly should you have any additional questionsSincerely, Stephen MDirector, Corporate Compliance
We referred the complaint to our client [redacted] , Incand requested they perform an investigation related to the allegation of ID Theft [redacted] confirmed the customer's allegations and recalled the account from ACI
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveThe account in question was placed with ACI for collection of a delinquent balance in October We performed a Bankruptcy scrub on the account and coded the account as bankruptThis activity occurred prior to any written notice or calls having been madeAccording to our records, we have not had any contact with Mr [redacted] in association with his [redacted] Credit account ending in ***Should he have information that evidences the contrary, we would appreciate it being forwarded to us as soon as possible so that we can perform a more detailed investigationSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveMr [redacted] has apparently confused American Coradius International LLC with another companyThe account in question has been closed in our office since June 13, There have been not attempted calls to him since April 14, Should you have any questions, you may contact me directlySincerely, Stephen MDirector, Corporate Compliance American Coradius
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Ms [redacted] ’s complaint to our client, [redacted] Banks, Inc., and we have ceased all collection effortsWe apologize for any inconvenience we may have caused as a result of our contactSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveThe account in question by Mr [redacted] has been closed in our office since July 6, We forwarded a copy of his complaint to PayPal, Incfor their reviewIt is our suggestion Mr [redacted] contact PayPal with any questions or concernsShould you have any questions, you may contact me directly at [email protected] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***Upon receipt of his complaint, we immediately ceased all activityA copy of your correspondence was forwarded to our client, [redacted] Credit for their reviewAccording to [redacted] Credit, the payments that posted to the account did not satisfy the balanceThe account has been recalled from our office and future activity related to this account has ceased by American Coradius International LLCAny additional questions as to the status of this account should be directed to [redacted] CreditIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe have reviewed Ms [redacted] ’s concernsWe have ceased activity and forwarded a copy of her complaint to [redacted] , IncWe understand Ms [redacted] ’s frustrations related to conflicting information she may have received regarding the validity of the account placed with usWe can assure her that we are a legitimate third party vendor contracted with [redacted] , IncMs [redacted] has also suggested there has been a derogatory mark placed on her credit reportNeither American Coradius International nor [redacted] , Incprovide consumer financial information to the credit reporting bureausSincerely, Stephen MDirector, Corporate Compliance American Coradius International LLC
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe documented the account in question as disputedA copy of the complaint was forwarded to our client requesting validation documentationWe have ceased all activity going forwardSincerely, Stephen MDirector, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are in receipt of your complaint filed with the Revdex.com and we have forwarded a copy of your complaint to our client, [redacted] , IncPlease note, we previously received correspondence from you disputing the account placed in our office as well as a copy of a filed police reportThe account was immediately documented as ID Theft at that time and we had ceased all activity related to this accountNow, the account in question has been closed and all future activity has ceasedWe appreciate you bringing this to our attention and apologize for any inconvenience because of our contactSincerely, Stephen MDirector, Corporate Compliance
At this point we consider this complaint resolved and completedThe customer was advised that she has more than one account and was instructed to contact the client directlyHer account was closed in our officeWe once again refer the customer back to her response from [redacted] dated 4/8/in which she was advised to contact the client for more detailed informationWe appreciate the customer may disagree with our response and respectfully suggest she follow up with our client directly going forward
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Ms***’s complaint to our client, [redacted] Inc., and we have ceased all collection efforts at this timeWe have also asked our client to initiate a fraud investigation on your behalfAlso, neither American Coradius International LLC nor [redacted] Inc., provide consumer financial information to the credit reporting bureausWe appreciate you bringing this matter to our attention and apologize for any inconvenience we may have caused because of our contactSincerely, Stephen MDirector, Corporate Compliance
Revdex.com spoke to John at the business and the following was relayed: I am confirming that the numbers were removed, they will receive no further calls from us
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] In response, we have documented the account as disputed and notified our clientAs of May 12, 2015, ACI has ceased all communication on this accountShould out client provide additional information that would assist the customer in identifying the account, we will forward itIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**.Sincerely, [redacted] Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveMs [redacted] was contacted regarding her [redacted] Trust account placed in our officeShe has been making regular monthly payments on an interest bearing accountIt is standard operating procedure for our representatives to make scheduled contact with customers that have a payment plan arrangement to inquire if they have the ability to increase their monthly paymentIncreasing monthly payments helps reduce the balance at a faster rateFurther, we encourage customers to use their tax refunds to pay down existing debt as this too allows them the opportunity to pay down their balance and/or take advantage of seasonal offers presented by our clients; such as reduced balance settlement offersWe appreciate Ms***’s concerns, however the conversation referenced in her correspondence was handled in a professional mannerIf a customer cannot take advantage of opportunities to increase scheduled payment amounts or a reduced balance settlement, that is acceptable and documented in the account notesWe apologize if Ms [redacted] believes our actions were unprofessionalThe offers presented to her were in her best interest, despite her thoughts to the contraryWe will continue to accept her monthly payments and may reach out to her in the future to see if her situation has changed to allow her the opportunity to take advantage of future offersSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe spoke with Ms [redacted] on April 17, 2018, and she informed us that she made a payment that day for the balance with [redacted] , IncNeither ACI nor Ms [redacted] were able to see this paymentWe documented her concerns and forwarded that information to our clientWe advised Ms [redacted] that neither [redacted] , Incnor ACI report any consumer information to any credit reporting agenciesWe also informed her that our letter was already sent to her on April 16, On April 18, 2018, the client recalled the account from our office and then advised us on April 23, 2018, that the account was paid in fullWe appreciate Ms [redacted] ’s concerns and advise her to contact the client directly since the account is closed in our officeSincerely, Stephen MDirector, Corporate Compliance
According to our records, the issues related to this account were fully explained to the customer in a conversation with Rob B., ACI’s [redacted] , Incsupervisor on April 5, During that conversation, MrBadvised the customer that all [redacted] accounts of this nature are personal accounts and require a personal guarantor
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveWe have performed a detailed investigation with regard to Mr***’s allegationsAt this time we are confused by his statements that the account is in dispute and he requires validationDuring our telephone conversation with him on April 27, 2016, he advised us he had attempted to log on our payment portal website to make a payment and fully discussed the account and how it came to a negative balance with our client [redacted] , IncWe must further disagree with his allegations that we have placed excessive calls or that he has called ACI several times to request validationThese claims are not supported by our account notes or phone recordsAs part of our investigation, we forwarded a copy of this complaint to [redacted] , IncAt this time we have cease all activity on the accountWe suggest Mr [redacted] contact our client if he requires additional information regarding this account or wants to establish a payment arrangement, Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Mr***’s complaint to our client, [redacted] , Inc We have also reviewed the contact with Mr [redacted] on October 27th, in which we did not receive a validation requestWe also notified Mr [redacted] that the account was no longer with our office due to our client, [redacted] , Inc., recalling the account and not that this was an errorSince the account is no longer with our office, please contact [redacted] , Incdirectly should you have any additional questionsSincerely, Stephen MDirector, Corporate Compliance
We referred the complaint to our client [redacted] , Incand requested they perform an investigation related to the allegation of ID Theft [redacted] confirmed the customer's allegations and recalled the account from ACI
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveThe account in question was placed with ACI for collection of a delinquent balance in October We performed a Bankruptcy scrub on the account and coded the account as bankruptThis activity occurred prior to any written notice or calls having been madeAccording to our records, we have not had any contact with Mr [redacted] in association with his [redacted] Credit account ending in ***Should he have information that evidences the contrary, we would appreciate it being forwarded to us as soon as possible so that we can perform a more detailed investigationSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveMr [redacted] has apparently confused American Coradius International LLC with another companyThe account in question has been closed in our office since June 13, There have been not attempted calls to him since April 14, Should you have any questions, you may contact me directlySincerely, Stephen MDirector, Corporate Compliance American Coradius
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Ms [redacted] ’s complaint to our client, [redacted] Banks, Inc., and we have ceased all collection effortsWe apologize for any inconvenience we may have caused as a result of our contactSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveThe account in question by Mr [redacted] has been closed in our office since July 6, We forwarded a copy of his complaint to PayPal, Incfor their reviewIt is our suggestion Mr [redacted] contact PayPal with any questions or concernsShould you have any questions, you may contact me directly at [email protected] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***Upon receipt of his complaint, we immediately ceased all activityA copy of your correspondence was forwarded to our client, [redacted] Credit for their reviewAccording to [redacted] Credit, the payments that posted to the account did not satisfy the balanceThe account has been recalled from our office and future activity related to this account has ceased by American Coradius International LLCAny additional questions as to the status of this account should be directed to [redacted] CreditIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe have reviewed Ms [redacted] ’s concernsWe have ceased activity and forwarded a copy of her complaint to [redacted] , IncWe understand Ms [redacted] ’s frustrations related to conflicting information she may have received regarding the validity of the account placed with usWe can assure her that we are a legitimate third party vendor contracted with [redacted] , IncMs [redacted] has also suggested there has been a derogatory mark placed on her credit reportNeither American Coradius International nor [redacted] , Incprovide consumer financial information to the credit reporting bureausSincerely, Stephen MDirector, Corporate Compliance American Coradius International LLC
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe documented the account in question as disputedA copy of the complaint was forwarded to our client requesting validation documentationWe have ceased all activity going forwardSincerely, Stephen MDirector, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are in receipt of your complaint filed with the Revdex.com and we have forwarded a copy of your complaint to our client, [redacted] , IncPlease note, we previously received correspondence from you disputing the account placed in our office as well as a copy of a filed police reportThe account was immediately documented as ID Theft at that time and we had ceased all activity related to this accountNow, the account in question has been closed and all future activity has ceasedWe appreciate you bringing this to our attention and apologize for any inconvenience because of our contactSincerely, Stephen MDirector, Corporate Compliance
At this point we consider this complaint resolved and completedThe customer was advised that she has more than one account and was instructed to contact the client directlyHer account was closed in our officeWe once again refer the customer back to her response from [redacted] dated 4/8/in which she was advised to contact the client for more detailed informationWe appreciate the customer may disagree with our response and respectfully suggest she follow up with our client directly going forward
Customer failed to provide information necessary to locate the accountWe have located it now - see the attached response
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Ms***’s complaint to our client, [redacted] Inc., and we have ceased all collection efforts at this timeWe have also asked our client to initiate a fraud investigation on your behalfAlso, neither American Coradius International LLC nor [redacted] Inc., provide consumer financial information to the credit reporting bureausWe appreciate you bringing this matter to our attention and apologize for any inconvenience we may have caused because of our contactSincerely, Stephen MDirector, Corporate Compliance
Revdex.com spoke to John at the business and the following was relayed: I am confirming that the numbers were removed, they will receive no further calls from us
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] In response, we have documented the account as disputed and notified our clientAs of May 12, 2015, ACI has ceased all communication on this accountShould out client provide additional information that would assist the customer in identifying the account, we will forward itIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**.Sincerely, [redacted] Director, Corporate Compliance