I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, Although THEY did call me more than time on both home and business linesPer Revdex.com guidelines I was unable to put name of supposed account holder/ personal identifying info in the complaint Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to Mr***’s concerns, we ceased all activity on the account and forwarded a copy of the complaint to our client, [redacted] *** [redacted] initiated a fraud investigation on our requestWe have been notified that [redacted] Credit has recalled the account from our office as a result of their investigation and determined the account to have been opened as a result of ID TheftShould you have any questions, you may contact me directly at [redacted] @ [redacted] [redacted] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveBased on the allegations made by Ms [redacted] , we initiated an immediate investigation which included a full review of all activityWe have been unable to locate any calls placed or from with Ms [redacted] Her allegations as they relate to American Coradius International, are not accurateWe have ceased all activity and advised our client that we will not be contacting Ms [redacted] regarding this account going forwardShould you have any questions, you may contact me directly at [redacted] @ [redacted] [redacted] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have ceased all collection activity at this timeWe have asked our client for the documents that Mr [redacted] has request and advised our client to initiate a fraud investigation on Mr***’s behalfWe appreciate you bringing this matter to our attention and apologize for any inconvenience we may have causedSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveIn response to the complaint filed by Ms [redacted] , we have ceased all activityWe have forwarded a copy of the complaint to our client and requested they initiate a fraud investigationWe apologize for any inconvenience we may have caused as a result of our contact and appreciate this matter being brought to our attentionSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***A copy Ms***’s complaint was forwarded to [redacted] , Inc for their reviewAdditionally, we have ceased all activity on the accountA detailed review of the activity performed on this account does not evidence excessive calls placed by American Coradius International as suggested by Ms***Ms [redacted] also expressed concerns related to her credit recordIt is important to note that neither American Coradius International nor [redacted] Increport consumer financial information to the credit reporting bureausIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**.Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveIn response to concerns expressed by [redacted] , we have noted the account in question and ceased all activityPlease note that with limited information provided in this complaint, a full investigation is difficult to completeWe have not been given a full name of the complainant or the numbers dialedThis account was recently placed with our office and we were able to locate one call placed as of December 23, It is possible that calls placed to this consumer were made by another entityWe have requested that our client initiate a fraud investigation on this accountWe apologize for any inconvenience we may have caused as a result of our single phone call and appreciate this matter being brought to our attentionSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective.Thank you for forwarding the correspondence from [redacted] We apologize if our messages lack comprehensive information that would identify the reason for our callingHowever, due to federal regulations regarding customer non-public information (NPI), we are strictly limited as to what we can disclose in messagesFurther, in order to ensure we have contacted the correct party, our inbound and outbound customer verification of specific and unique identifying information must be obtained (i.e.; last four digits of a social security number, full mailing address, etc ) prior to disclosing the full nature of the call.It is not our intent to seem vague or deceptiveShould Mror Mrs [redacted] wish to contact us, we would be happy to verify their NPI and initiate a discussion regarding the purpose of our call.If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .us.Sincerely, [redacted] Director, Corporate Compliance
Thank you for advising us of your concerns regarding the [redacted] Incaccount ending in [redacted] placed in our office for collection of a delinquent balanceIn response to your concerns, we immediately ceased all activity on the accountAdditionally, we forwarded a copy or your complaint to [redacted] , Incand requested they initiate a fraud investigation on the accountAs a result of our request and [redacted] ’s investigation, the account was determined to be a case of ID Theft [redacted] has recalled the account and all future activity has ceased as a result of this investigationWe apologize for any inconvenience as a result of our contact and are confident that we have acted in your best interestsShould you have any questions or concerns, please do not hesitate to contact me directlySincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] Immediately upon receipt of Ms ***’s dispute, we ceased all activity and forwarded a copy of her concerns to our client indicating the account was in disputeAdditionally, we asked [redacted] to initiate a fraud investigation on behalf of Ms [redacted] As a result of our request, [redacted] determined Ms [redacted] has been a victim of stolen identity [redacted] has recalled the account and no future contact will occur as a result of their recallWe apologize for any inconvenience our contact may have caused Ms***If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, Stephen MDirector, Corporate Compliance
As a third party debt collection agency, we do not own the account and we cannot zero the account balanceClosing the account with a zero balance is the responsibility of the creditor, [redacted] CreditPlease be advised that we have forwarded your concerns to our client and we have closed the account in our office
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveOn two previous occasions (January 8, and May 15, 2018) we spoke with Mr [redacted] During these conversations, Mr [redacted] did not dispute the validity of the debt and discussed options to resolve the accountOur client, [redacted] Savings Bank, recalled the account from us on May 30, Mr [redacted] sent correspondence requesting validation which was received on June 4, The account is no longer in our officeMr [redacted] must contact [redacted] Savings Bank directly if he has any future questions or concernsSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to MrPconcerns, we ceased all activity on the account and forwarded a copy of the complaint to our client, [redacted] IncAs of this morning our client has closed the account in our officeShould you have any questions, please contact [redacted] , IncdirectlySincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Mr [redacted] ’s complaint to our client, [redacted] CreditWe have currently ceased all collection efforts and have asked our client to initiate a fraud investigation for the account in questionWe appreciate Mr [redacted] bringing this matter to our attention and apologize for any inconvenience we may have caused as a result of our contactSincerely, Stephen MDirector, Corporate Compliance
Revdex.com requested additional information regarding the timeline of events and the following was relayed: The account was placed with our office and the dunning notice was sent on 10/16/ On 10/24/2017, the client notified us that the account was recalled from our officeOn 10/27/2017, the consumer called our office, berated the specialist, said we were a scam after he reviewed [redacted] and alleged that we send fake notices to consumersHe hung up on a supervisor and did not request validationOn 10/30/2017, we received his compliant correspondence from the Revdex.comPlease call or email me if you require any additional informationRegards, John NComplaint Team Leader Compliance Department
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveMr [redacted] sent correspondence to American Coradius International, LLC dated November 23, His correspondence was received and processed in our office November 28, In accordance with his wishes, we notified our client of his request for validation of the accountAdditionally, in his letter, he requested no more callsAs a result of this request, we have ceased all activityAccording to our records, no calls were placed on the account since November 23, Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to the customer’s concerns, we have reviewed the call that took place on September when Mr [redacted] called our officeAs part of our verification process, we requested he provide the last four digits of his social security numberMr [redacted] refused to provide this informationBecause of his refusal, we were not able to continue with a conversation regarding an account placed in our officeDuring this conversation, Mr [redacted] requested no more callsWe placed his telephone number in our Do Not Call list and cease all further activitySincerely, Stephen MDirector, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID [redacted] I [redacted] understand the whole situation, just that everything that is going around in the world today I felt threaten by a voicemail that they have left meAbove is a copy of that disturbing voicemailOnce again, Thank you very much for a fast response Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, Although THEY did call me more than time on both home and business linesPer Revdex.com guidelines I was unable to put name of supposed account holder/ personal identifying info in the complaint Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to Mr***’s concerns, we ceased all activity on the account and forwarded a copy of the complaint to our client, [redacted] *** [redacted] initiated a fraud investigation on our requestWe have been notified that [redacted] Credit has recalled the account from our office as a result of their investigation and determined the account to have been opened as a result of ID TheftShould you have any questions, you may contact me directly at [redacted] @ [redacted] [redacted] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveBased on the allegations made by Ms [redacted] , we initiated an immediate investigation which included a full review of all activityWe have been unable to locate any calls placed or from with Ms [redacted] Her allegations as they relate to American Coradius International, are not accurateWe have ceased all activity and advised our client that we will not be contacting Ms [redacted] regarding this account going forwardShould you have any questions, you may contact me directly at [redacted] @ [redacted] [redacted] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have ceased all collection activity at this timeWe have asked our client for the documents that Mr [redacted] has request and advised our client to initiate a fraud investigation on Mr***’s behalfWe appreciate you bringing this matter to our attention and apologize for any inconvenience we may have causedSincerely, Stephen MDirector, Corporate Compliance
Account was determined to be a case of ID Theft per our client [redacted] , Inc
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveIn response to the complaint filed by Ms [redacted] , we have ceased all activityWe have forwarded a copy of the complaint to our client and requested they initiate a fraud investigationWe apologize for any inconvenience we may have caused as a result of our contact and appreciate this matter being brought to our attentionSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***A copy Ms***’s complaint was forwarded to [redacted] , Inc for their reviewAdditionally, we have ceased all activity on the accountA detailed review of the activity performed on this account does not evidence excessive calls placed by American Coradius International as suggested by Ms***Ms [redacted] also expressed concerns related to her credit recordIt is important to note that neither American Coradius International nor [redacted] Increport consumer financial information to the credit reporting bureausIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**.Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveIn response to concerns expressed by [redacted] , we have noted the account in question and ceased all activityPlease note that with limited information provided in this complaint, a full investigation is difficult to completeWe have not been given a full name of the complainant or the numbers dialedThis account was recently placed with our office and we were able to locate one call placed as of December 23, It is possible that calls placed to this consumer were made by another entityWe have requested that our client initiate a fraud investigation on this accountWe apologize for any inconvenience we may have caused as a result of our single phone call and appreciate this matter being brought to our attentionSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective.Thank you for forwarding the correspondence from [redacted] We apologize if our messages lack comprehensive information that would identify the reason for our callingHowever, due to federal regulations regarding customer non-public information (NPI), we are strictly limited as to what we can disclose in messagesFurther, in order to ensure we have contacted the correct party, our inbound and outbound customer verification of specific and unique identifying information must be obtained (i.e.; last four digits of a social security number, full mailing address, etc ) prior to disclosing the full nature of the call.It is not our intent to seem vague or deceptiveShould Mror Mrs [redacted] wish to contact us, we would be happy to verify their NPI and initiate a discussion regarding the purpose of our call.If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .us.Sincerely, [redacted] Director, Corporate Compliance
Thank you for advising us of your concerns regarding the [redacted] Incaccount ending in [redacted] placed in our office for collection of a delinquent balanceIn response to your concerns, we immediately ceased all activity on the accountAdditionally, we forwarded a copy or your complaint to [redacted] , Incand requested they initiate a fraud investigation on the accountAs a result of our request and [redacted] ’s investigation, the account was determined to be a case of ID Theft [redacted] has recalled the account and all future activity has ceased as a result of this investigationWe apologize for any inconvenience as a result of our contact and are confident that we have acted in your best interestsShould you have any questions or concerns, please do not hesitate to contact me directlySincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] Immediately upon receipt of Ms ***’s dispute, we ceased all activity and forwarded a copy of her concerns to our client indicating the account was in disputeAdditionally, we asked [redacted] to initiate a fraud investigation on behalf of Ms [redacted] As a result of our request, [redacted] determined Ms [redacted] has been a victim of stolen identity [redacted] has recalled the account and no future contact will occur as a result of their recallWe apologize for any inconvenience our contact may have caused Ms***If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, Stephen MDirector, Corporate Compliance
As a third party debt collection agency, we do not own the account and we cannot zero the account balanceClosing the account with a zero balance is the responsibility of the creditor, [redacted] CreditPlease be advised that we have forwarded your concerns to our client and we have closed the account in our office
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveOn two previous occasions (January 8, and May 15, 2018) we spoke with Mr [redacted] During these conversations, Mr [redacted] did not dispute the validity of the debt and discussed options to resolve the accountOur client, [redacted] Savings Bank, recalled the account from us on May 30, Mr [redacted] sent correspondence requesting validation which was received on June 4, The account is no longer in our officeMr [redacted] must contact [redacted] Savings Bank directly if he has any future questions or concernsSincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to MrPconcerns, we ceased all activity on the account and forwarded a copy of the complaint to our client, [redacted] IncAs of this morning our client has closed the account in our officeShould you have any questions, please contact [redacted] , IncdirectlySincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Mr [redacted] ’s complaint to our client, [redacted] CreditWe have currently ceased all collection efforts and have asked our client to initiate a fraud investigation for the account in questionWe appreciate Mr [redacted] bringing this matter to our attention and apologize for any inconvenience we may have caused as a result of our contactSincerely, Stephen MDirector, Corporate Compliance
Revdex.com requested additional information regarding the timeline of events and the following was relayed: The account was placed with our office and the dunning notice was sent on 10/16/ On 10/24/2017, the client notified us that the account was recalled from our officeOn 10/27/2017, the consumer called our office, berated the specialist, said we were a scam after he reviewed [redacted] and alleged that we send fake notices to consumersHe hung up on a supervisor and did not request validationOn 10/30/2017, we received his compliant correspondence from the Revdex.comPlease call or email me if you require any additional informationRegards, John NComplaint Team Leader Compliance Department
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveMr [redacted] sent correspondence to American Coradius International, LLC dated November 23, His correspondence was received and processed in our office November 28, In accordance with his wishes, we notified our client of his request for validation of the accountAdditionally, in his letter, he requested no more callsAs a result of this request, we have ceased all activityAccording to our records, no calls were placed on the account since November 23, Sincerely, Stephen MDirector, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to the customer’s concerns, we have reviewed the call that took place on September when Mr [redacted] called our officeAs part of our verification process, we requested he provide the last four digits of his social security numberMr [redacted] refused to provide this informationBecause of his refusal, we were not able to continue with a conversation regarding an account placed in our officeDuring this conversation, Mr [redacted] requested no more callsWe placed his telephone number in our Do Not Call list and cease all further activitySincerely, Stephen MDirector, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID [redacted] I [redacted] understand the whole situation, just that everything that is going around in the world today I felt threaten by a voicemail that they have left meAbove is a copy of that disturbing voicemailOnce again, Thank you very much for a fast response Regards, [redacted] ***