David Stanley Chrysler Jeep Dodge of Norman

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Please be advised we are in receipt of your correspondence in connection with the above referenced matterWe apologize for the apparent lack of communication from our personnel, and deeply regret that Ms [redacted] was forced to resort to the Revdex.com to receive the subject giftI have instructed the Accounting Department to immediately issue a check in the amount of $and send same to Ms [redacted] 's attentionShould you have any additional questions or concerns, please do not hesitate to call on meYour assistance is greatly appreciated [redacted] General Counsel

Initial Business Response /* (1000, 5, 2015/05/01) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matterWe apologize for any inconvenience as a direct result of the miscommunication regarding the deposit of the $1,for the down
paymentThe dealership will be happy to reimburse Mr*** for any fees incurred as a result thereofWith regards to the exchange policy, the dealership does have a policy of exchange during that time period, however there is no refund policyIf Mr*** would care to forward proof of the bank fees to my attention then I will be happy to address the issue for him immediatelyShould you have additional questions or concerns, please do not hesitate to call on meYour assistance is greatly appreciated
*** ** ***
General Counsel
David Stanley AutoGroup

Initial Business Response /* (1000, 5, 2015/04/22) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matterI have confirmed with the Accounting Department that the applicable paperwork has been sent to the lender, the lien has been recorded,
and Mr*** will be receiving all the documents needed to register the vehicle in the near futureShould you have additional questions or concerns, please do not hesitate to call on meYour assistance is greatly appreciated
*** ** ***
General Counsel

We apologize for the delay.  The lien on the trade-in vehicle was paid in full on May 27, 2016.  The title to the vehicle Mr. [redacted] purchased was mailed on June 17, 2016.  Again, we apologize for the delay and we appreciate your business.

I spoke with the General Manager, [redacted], who was familiar with this complaint.  The advertisement referenced by the customer was found on the factory website and was for a Dodge Charger.  The customer contacted the dealership interested in a Dodge Daytona which is a "specialty vehicle" since the dealership only receives approximately two a year.  Also, the Daytona contained roughly $9,000 in additional / optional accessories installed as opposed to the standard features referenced in the factory advertisement.  In sum, the dealership simply cannot sell the vehicle the customer is wanting at the price the customer desires.  Thank You.

I apologize for the confusion surrounding the title and the apparent lack of communication.  Rest assured there is no intent to deceive the customer of any information.  I will forward this to Brian Pritchard with instructions to follow up.  Thank You.

Initial Business Response /* (1000, 5, 2015/04/22) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. We apologize for the apparent lack of communication from our personnel, and deeply regret that Ms. [redacted] was forced to resort to the...

Revdex.com to receive the subject gift. I have instructed the Accounting Department to immediately issue a check in the amount of $175.00 and send same to Ms. [redacted]'s attention. Should you have any additional questions or concerns, please do not hesitate to call on me. Your assistance is greatly appreciated.

[redacted]
General Counsel

Initial Business Response /* (1000, 8, 2015/06/15) */
The MSO was sent on May 22, 2015, and was received on May 26, 2015. I was also informed that a check request had been placed for the first payment on the vehicle and the dealership agreed to overnight that check to assist the customer. Thanks.

I appreciate you bringing this matter to our attention.  We will open an internal investigation and take the necessary steps to correct the action immediately.  We apologize for the inconvenience and do appreciate your business.

Initial Business Response /* (1000, 5, 2015/06/25) */
We apologize for any inconvenience. I have forwarded the complaint to the General Manager with instructions to have a member of the management team contact Ms. [redacted] to schedule an appointment to discuss purchasing a vehicle of her liking at an...

agreeable price. We would greatly appreciate the opportunity to earn her business. Thanks.

I apologize for the apparent lack of communication and status updates in connection with the repairs.  We will strive to keep our customers better informed.  Upon being notified of the complaint I immediately contacted the appropriate management personnel to advise them of the problem.  We are working diligently to address the issues.

Initial Business Response /* (1000, 5, 2015/08/24) */
The dealership has been attempting to contact Ms. [redacted] to explain the situation and offer an acceptable solution. If Ms. [redacted] would please contact Mr. [redacted] Finance Director, he will be more than happy to attempt to resolve the...

matter. I have been advised the interest rate the dealership secured for Ms. [redacted] can be lowered. Further, there is additional consideration the dealership is willing to offer in an effort to resolve this matter.

Initial Business Response /* (1000, 5, 2015/06/10) */
I spoke with Mr. [redacted], General Sales Manager, who advised the dealership is willing to tender the first payment on Mr. and Mrs. [redacted]'s vehicle in a good faith effort to accommodate their concerns. The applicable title paperwork...

will be sent to their attention at the dealership's earliest possible convenience. Additionally, Mr. and Mrs. [redacted] will not be responsible for any penalties or interest in connection with titling the vehicle. Thanks.

Initial Business Response /* (1000, 5, 2015/09/09) */
We apologize for the inconvenience. A member of the Accounting Department will contact Mr. [redacted] with a couple of options to resolve this matter and the dealership will agree to pay for any and all fees in connection with obtaining a duplicate...

title. Thank You.

Initial Business Response /* (1000, 5, 2015/05/29) */
Please be advised we are in receipt of your correspondence in connection with the above referenced matter. I have forwarded the complaint to the General Manager with instructions to have someone reach out to Ms. [redacted] and reimburse her for the...

$70.00 and the $10.00 in penalties. Your assistance in this matter is greatly appreciated.
[redacted]
General Counsel
David Stanley AutoGroup

Complaint: [redacted]
I am rejecting this response because: The response is incorrect. I contacted dodge to verify, it's not specialty and is included in the 20% sale advertised with dodge. The ad in question was on David Stanley dodge website, not dodge. I have purchased a Daytona this week in Kansas City. With the discount. I will retain my complaint of false advertising. Also will add such to my web blog
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
We regret that Ms. [redacted] did have a good experience at our dealership. Oklahoma is a Spot Delivery State which allows customers to take delivery of a vehicle before the transaction is finalized and the dealership receives funding. The Spot...

Delivery Agreement signed by Ms. [redacted] sets for the obligations of each party after the customer takes possession of the vehicle and before the transaction is finalized. Again, we apologize for any misunderstanding and we regret we were unable to secure funding on her transaction.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not explained at the time I was there. I believe david stanley did not explain this as they knew I would not take the vehicle. I am also still wanting to know why my credit was ran on Tuesday when I did not give them permission. I am also waiting on my tag they lost off of my jeep.
Final Business Response /* (4000, 9, 2015/09/09) */
Again, we apologize for any lack of communication at the time of delivery, but rest assured if there was anyway possible to secure funding the dealership would have done so in the interest of both parties. I will investigate the credit inquiry and inform the dealership personnel to contact you in regards to the lost tag. Thank You.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We would like to have contact with [redacted]. We have since taken our truck to a shop and are getting the repairs made. They are at half the price of what David Stanley quoted us. So if [redacted] could contact us on making a resolution to this issue it would be much appreciated. 
Sincerely,
[redacted]

I have forwarded this complaint to the General Manager who has advised that he will have a member of his upper management team reach out to the customer in an attempt to resolve their issues amicably and expeditiously.  We appreciate you bringing the matter to our attention and also appreciate...

your business and will make an effort to accommodate your concerns.

I have printed the complaint and given a copy of same to the General Manager so that he can reach out to the customer in an attempt to resolve her concerns. I appreciate her taking the time to alert upper management of her issues.