David's Bridal, Incorporated

May 11,
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Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-####
Complaint#:[redacted]
Re: [redacted]
Dear Ms[redacted],
Thank you for the opportunity to respond to the concerns of our customer, Ms[redacted] regarding the purchase of a flower girl dress in David's Bridal Store #Lafayette, Louisiana
I have thoroughly researched our customers concerns and an approval for the exchange of merchandise has been granted and processed on May 2,
The exchange details are as follows:
Initial Purchase - Style HSolid Ivory Size = $+ taxes
Exchanged Purchase – Style MSmoke Size = $+ taxes
Should you have any questions, please feel free to contact me
Thank you,
cindy marcinkowski I customer service store specialist
DAVID'S BRIDAL
WASHINGTON STREET I CONSHOHOCKEN, PA PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: [redacted] I WEB: DAVIDSBRIDAL.COM
Cc: Chanda O[redacted] – Store Manager # Kyle R[redacted] – District Manager

ATTN: [redacted]In response to customer complaint ID # [redacted], below are the actions and ultimate resolution resulting from the customer’s complaint. Please note as of today, 8/12/14, [redacted] has been issued a full refund, in the amount of $33.42. For documentation purposes, all email...

correspondence and the most recent [redacted] claims investigation update are included in our communication. [redacted] purchased a garter set from our online web store on 6/6/14. On 7/5/14, [redacted] emailed us, inquiring about the status of her shipment. Our customer service team responded to [redacted] via email on 7/5/14, advising the [redacted] tracking number associated with her shipment, (tracking # [redacted]) reflected a successful delivery. We asked [redacted] to check with her neighbors and household members to ensure no one received the package on her behalf.
On 7/8/14, [redacted] responded to our email, advising she did not receive the package. Our customer service department initiated a [redacted] claims investigation on 7/8/14, in hopes of gaining insight on the status of her delivery. On 7/17/14, [redacted] notified our customer service department advising the claims investigation had concluded, and that [redacted] acknowledged the receipt of the delivery. We notified [redacted] on the investigation results the same day, 7/17/14, via email communication. [redacted] responded to our email notification 7/17/14, advising she did not acknowledge receipt of the package. Our customer service department re-opened an additional tracer investigation with [redacted] on 7/17, advising the customer challenged the investigation claim results.
On 7/26/14, [redacted] notified our customer service department advising the claims investigation had concluded, and that [redacted] acknowledged the receipt of delivery. The same day, 7/26/14, our customer service department notified [redacted] via email notification of the [redacted] claims investigation, advising [redacted] stated she acknowledged the receipt of delivery. On 8/1/14, [redacted] responded via email and advised she had not been contacted by [redacted], nor did she have the merchandise she purchased. The same day, 8/1/14, our customer service department responded to [redacted] via email advising that unfortunately, we were unable to provide a replacement or refund as both [redacted] investigations resulted in her acknowledging receipt of the delivery.On 8/12/14, [redacted] provided an update to the last tracer investigation our customer Service department initiated on 7/17/14, they are unable to provide satisfactory proof the merchandise was delivered successfully to the customer. Upon receiving the [redacted] investigation tracer, our department has created and RMA and processed a full refund for the cost of [redacted] order, in the amount of $33.42. [redacted] should receive her refund within 3 to 5 business days, dependent upon her financial institution.David’s Bridal Customer Service
Jennifer S[redacted]
Ecommerce Supervisor

"">From: Revdex.com of Metro Washington DCDate: Mon, Aug 15, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]
---------- Forwarded message ----------From: [redacted] Date: Sun, Aug 14, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com How is this closed? I am still awaiting email response (or promised follow up phone call ~never received) from the company??

9/21/17Thank you for giving us the opportunity to respond to your daughter's concerns.All our events are filed under the bride's name.  Please give me her full name so I can do my due diligence.All our events are filed under the bride's name.Thank You, Nancy, David's Bridal, Contact...

Center

In April of 2016, I became engaged. In May of 2016, I contacted David's Bridal via secure message on https://d.comenity.net/davidsbridal/ with my sign in. I had an existing, dormant account with David's Bridal from a previous engagement that was called off, so I paid my balance in full, cut my personal losses, and did not use the account, which made it inactive after a certain period of time as they explained it to me. I reapplied for the same line of credit at $2000, despite my credit score being below average, and requested a new card. I was told I would be contacted by mail within a week if I was approved. I received the card 21 days later after contacting David's Bridal again to let them know of the situation. I was told there was no problem with my account, I had a current $2000 credit availability and the card would arrive in 7 to 10 business days, which it did. I did not immediately use the card due to my hectic work schedule. I used it this past Saturday, September 24th, after two hours in-store at the Roanoke, VA location, with FANTASTIC stylists who helped me find my perfect dress, headpiece, and sash. When I started to ring up my items for purchase, the register read "Referral." An EXEMPLARY stylist named Kara called customer service for authorization of the transaction, and they requested that she put me on the phone. I was told that my account was deactivated and they would have to run another credit check in addition to the one they'd run in May 2016. I balked at this but ultimately agreed. They told me I was denied on the spot due to my credit score. I inquired as to why I was sent a card if I could not use it. She said she would request a supervisor. I was on hold for 5 to 10 minutes, then the agent returned without a supervisor and explained that the credit score was most current as of 08/02/16--but that makes no sense when she ran the credit score on the spot on 09/24/16. I told her that this meant that I would not be able to put the dress on layaway because it only allows you to put the order on hold for 60 days, and was not sure when I would have the extra money to pay cash in full for not only MY dress but for my maid of honor. Keep in mind, at this point, I am nearly in tears in front of a crowd of other patrons and my maid of honor, and that I will potentially have to postpone the wedding until I can willy-nilly pay for $536 of wedding day attire for myself. I am shocked that no solution was provided to me and that as we got off the phone, she apologized and wished me good luck with my wedding, adding insult to injury.
I am incensed and will never spend another dime in any branch of this company, nor will my groom, any of my bridesmaids, groomsmen, other wedding party, or anyone else I can share this story with.
I am devastated that after paying off $1200 plus the first go round, that I was treated this way after THEIR oversight in sending me a card I could not even use, with the impression given that I was good to go for my wedding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,
Thank you for the opportunity to answer your concerns. With
further researching to the matter, on 5/19/15 we contacted you, and per our
notation you have requested to cancel the order. This order has been refunded
back to your...

[redacted] account. Unfortunately, our buyer’s has confirmed we are
unable to order the dress by the time frame of 6/1/15.
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted], Supervisor
Customer Service at David’s Bridal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to [redacted]
complaint. We have thoroughly researched [redacted] store concerns, and found
the following;
On 8/10/15,...

our store manager Dana, re-order [redacted] the
dress in the color white. The dress was received in our store on 8/26/15. The
store manager called [redacted], and scheduled a new appointment for 8/29/15 at
4:00 PM.
At this time David’s Bridal has resolved the issue for the
customer.
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted], Supervisor
Customer Service at David’s Bridal

August 5, 2014Dear [redacted],Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and the purchases her bridal party made from our [redacted], Texas store.[redacted] contacted our office on 5/20/14. During our conversation she...

shared with me her Concerns regarding the dying of her bridesmaid shoes. At this time, her concerns were fully discussed and addressed with the Store Manager at the [redacted] Store. There are a total of six bridesmaids, unfortunately three of the shoes had to be re-ordered due to a size change and or a dye problem. In addition, the store inadvertently, did not charge the customers our customary $5.00 fee for shoe dyeing but charged the customer after the fact. On Thursday May 29, 2014 it was agreed we would discount the shoes purchased 10% for the inconvenience and as a courtesy refund the $5.00 dye charge. As of June 2014 all bridesmaids’ shoes have been picked-up.At this time, we feel [redacted]'s concerns have been satisfactorily resolved. If I can be of any further assistance, please feel free to contact me.SincerelyJill H
Area Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I have returned the original order of both dresses. I was only given a refund of $39 from $169.56? I had waited on sending them back right away to see how you would pursue this. I had to pay for shipping as there were no shipping labels sent with my order. I would like this resolved in order to move on.
Regards,
[redacted]

Good Afternoon Sir/Madame,
I have sent an email to the customer requesting her to contact me and provide the event information/event holder so that I can research her concerns in more detail. I sent the emails to the customer on 02/24/16, 02/26/16 and also left a telephone message for the...

customer on 03/01/16 to return my call.
Once I have this information needed from the customer I can provide a formal written response.
Thank you,
Cindy M[redacted]
Customer Service - Store Support Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Yes, you have continued to call and try to give me a size 30 dress, which I have told you repeatedly would not fit. That size would be too big. I have asked for some kind of compensation & fees for alteration to be taken care of b/c I would not be in this situation if you would train you associates appropriately. But because your staff is poorly trained, my sister is coming out here to Saint Louis now for alterations, which is 4 hours out of her way. Your staff is full of nothing but mns, who are rude and have no remorse for when they make an error. All they are concerned with is texting or fixing their makeup. I am not the only one who has complained about your company but obviously I am the only one who has a brain to do anything about it. Funny how you guys can't take a smaller dress and let it out but another alterations company can. I sure am glad I didn't purchase my dress through you guys. I will NEVER do business with your mnic company again and I will certainly NEVER refer any to you guys either. Take care and please do not contact me any further.
Regards,
[redacted]

April 15, 2016
[redacted]
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Phone: ###-###-####
Fax: ###-###-####
Complaint#11383770
Re: Ryan A. Bowlen
Dear [redacted],
Thank you for the...

opportunity to respond to the concerns of our customer [redacted] regarding cancelled online order #[redacted].
On April 4/6/16, [redacted] placed an online order for Flowergirl Style [redacted] Petal Size 14. Unfortunately the item became unavailable due to insuffient inventory and the order was cancelled on 4/8/16.
After researching [redacted]’s concerns it was discovered the website did show the item as showing in stock and available for quick ship however the inventory had not updated online and resulted in a website error.
A member of our Customer Service Team did speak with [redacted] and confirmed the inventory for the item ordered was no longer available. Our customer requested to speak with a supervisor and at that time was offered a one-time courtesy discount of 20% off a different selection for the inconvenience.
I left a voicemail message for our customer requesting to schedule a telephone appointment to discuss his concerns in more detail.
Should you have any questions, please feel free to contact me.
Sincerely,
CINDY M[redacted] CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
1001 WASHINGTON STREET I CONSHOHOCKEN, PA 19428
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: [redacted]@DBI.COM I WEB: DAVIDSBRIDAL.COM

February 8, 2016
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Phone: ###-###-####
Fax: ###-###-####
Complaint# [redacted]
Re: [redacted]
Dear Sirs/Madame,
Thank you for the opportunity to...

respond to the concerns of our customer, **. [redacted] regarding her purchase on David’s Bridal’s website. I have thoroughly researched our customers concerns.
A member of our team Ms. Shrona J[redacted] called and left a voicemail message on Friday, February 5, 2016 for [redacted] to help facilitate the return of style [redacted] Black Size 16.
I have corresponded with [redacted] through email and advised we will authorize the return of Style [redacted] Black Size 16.
[redacted] will need to contact our representative Shrona J[redacted] at: ###-###-#### to coordinate the return and to receive a prepaid shipping label/RMA to return the merchandise to our corporate office.
Once the dress is received, inspected and it is confirmed the dress is in pristine condition (no odors, stains, pet hair or altered) a credit in the amount of $186.52 will be issued to her MasterCard account.
Should you have any questions, please feel free to contact me.
Sincerely,
CINDY M[redacted] I CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
1001 WASHINGTON STREET I CONSHOHOCKEN, PA 19428
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: [redacted]@DBI.COM I WEB: DAVIDSBRIDAL.COM

Hello,
Thank you for giving
David's Bridal the...

opportunity to respond to [redacted] complaint. We have
thoroughly researched [redacted] store purchase at our Clackamas, Oregon
location.
[redacted]
purchased a wedding gown style [redacted], in the color white in a size 2 on 2/18/15,
in the amount of $1099.00. At the time of the purchase [redacted] was
informed all sales are final.
[redacted]
cancelled the order on 3/12/15, and placed a new order for the wedding gown
style [redacted] in the color white, in the size 2, in the amount of $699.99.
The standard operation for
David’s Bridal is to have the customer return the merchandise for an exchange
for equal or greater value, or provide a store credit.
The resolution is as
follows, David’s Bridal allowed [redacted] to return the original purchase
for a lesser value item. This is not David’s Bridal standard operation of
procedure. If [redacted] wants to return the merchandise she can return
the wedding gown for a store credit.
Again, we apologize for
the inconvenience this has caused [redacted].
 
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted],
Supervisor
Customer Service at
David’s Bridal

October 1, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], TX store.
We apologize to our customer for her service experience with our store. David's Bridal stylists can size customers...

through taking measurements or by having the customer try on our in store merchandise, both methods are acceptable practices. Garment sizing must accommodate for the customers largest proportion or measurement, our alterations departments can take in garments; however our garments do not lend themselves to being let out.David's Bridal Alterations does not charge for taking in by the inch only by the task, the task charge is the same whether we are taking the garment in one inch or three inches. Our stores have onsite alteration departments for our customer's convenience, however alterations are an additional cost, customers do not have to use our accommodations for their altering needs.
As a customer courtesy I have instructed the [redacted], TX store to refund [redacted]'s sister in law the cost of her dress in addition to the cost of her alterations. We ask our customer to please return the dress to the store along with the alterations receipt, refunds are by original method of payment, please have the credit card you used with you for your refund.
Based on the above information I believe we were able to address all of [redacted]’s concerns.
Please contact me if you need any further information.Yours truly,Deborah VCorporate Area
Customer Service Manager

From: Nancy F[redacted]<[redacted]@dbi.com>Date: Tue, Jun 28, 2016 at 3:41 PMSubject: RE: [redacted]...

complaint #[redacted].To: "[redacted].com" <[redacted].com>Cc: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted]: I apologize if I put the wrong date in for your pick up date.  Listed below is the information we have for your sisters’ order.  Again, your sister’s dress has been out of the store for almost 10 months.  Your sister did pay for her gown in the store. Therefore, at the bottom of her receipt it will say “All Sales are Final”.  This is consistent with all Bridal and Special Occasion  businesses.  This is printed on all receipts, hangtags, and signage at our cash registers. These dresses have been out of the store entirely too long. Therefore, we are not able to accommodate this request.  This is a difficult decision.  but we must have the same policy for all our customers. Sincerely, Nancy F[redacted] DETAIL[redacted](Bride)DC ORDEROpenPaidSubmitProcessingShippedIn StoreRec'dQA/CalledPicked Up7/22/20157/22/20157/22/20157/29/20157/29/20158/03/20158/03/20158/03/20158/04/2...⇄ DETAIL[redacted](Bridesmaid)DC ORDEROpenPaidSubmitProcessingShippedIn StoreRec'dQA/CalledPicked Up10/18/201510/18/201510/18/201512/30/201512/30/20151/11/20161/11/20161/12/20164...⇄ DETAIL[redacted] Roberts(Bridesmaid)DC ORDEROpenPaidSubmitProcessingShippedIn StoreRec'dQA/CalledPicked Up        1/12/20161/12/20161/12/20164/28/20164/28/20165/02/20165/02/201...⇄ [mailto:[redacted].com] Sent: Tuesday, June 28, 2016 2:54 PMTo: Nancy F[redacted]Subject: Re: [redacted] complaint #[redacted]. I'm not sure where you got that information, but it is completely inaccurate. I picked up my dress on Tuesday April 26, 2016 and my sister [redacted]'s dress that she did in fact order was delivered to her in the mail shortly after that, and I informed the manager the moment I picked up the dress that I needed an exchange and have been given the run around by your poorly managed company from that instant. So to use the fact that my product has been "out of the store for too long" is rediculous and wildly unfair. We have been trying to get this matter resolved from that day. It is an even exchange with no loss of money to your company.  We have been long time David's Bridal and are not sure why you have zero customer service and treat your customers so poorly.Sent from my [redacted]On Jun 28, 2016, at 11:13 AM, Nancy F[redacted] <[redacted]@dbi.com> wrote:Dear [redacted]: Thank You for providing us with your sister’s information. I have researched [redacted]’s event, and have found the following. ·         [redacted] did not order any items·         [redacted], paid for her dress in the store, and picked her dress up on 5/16/16·         [redacted],  you did buy over the phone, and picked up the dress 1/13/16·         [redacted], paid for her dress in the store , and  picked up her dress on 8/4/15·         Our policy is “All Sales are Final”.  Unfortunately,  [redacted]’s dress has been out of the store for 8 months.  Both you and your sister have had your  merchandise for months.  I apologize for this inconvenience, but we must be fair and equitable to all customers. Therefore, we are unable to authorize a refund or an exchange. Thank you for giving us the opportunity to address your concerns. Nancy F[redacted]David’s Bridal, Contact Center  From: Cindy M[redacted] Sent: Tuesday, June 28, 2016 11:50 AMTo: Nancy F[redacted]Subject: FW: [redacted] - You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].   From: Cindy M[redacted] Sent: Tuesday, June 28, 2016 9:03 AMTo: 'Nancy F[redacted]'Subject: FW: [redacted] - You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted]. CINDY M[redacted]  I  CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL1001 WASHINGTON STREET  I  CONSHOHOCKEN, PA 19428PHONE: ###-###-####  I  FAX: ###-###-####EMAIL: [redacted]@DBI.COM I  WEB: DAVIDSBRIDAL.COM From: [red...⇄ June 24, 2016 6:24 PMTo: Cindy M[redacted]Subject: Re: [redacted] - You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted]. Thank you for looking in to the problem for me. The brides name is [redacted]. The event date was June 18th and the location that we purchased from and have had the problems with is the Ahwatukee location at 5043 E Ray Rd in Arizona. If there is any other information you need just let me know! Thank you, [redacted]Sent from my [redacted]On Jun 24, 2016, at 3:06 PM, Cindy M[redacted] <[redacted]@dbi.com> wrote:Good Afternoon [redacted], I am in receipt of your email to the Revdex.com and would very much like to speak with you regarding your concerns.  If you would, please provide the brides name and the event date along with the store location you are referencing and I will research your concerns in more detail. I look forward to working with you. Have a great day!   CINDY M[redacted]  I  CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL1001 WASHINGTON STREET  I  CONSHOHOCKEN, PA 19428PHONE: ###-###-####  I  FAX: ###-###-####EMAIL: [redacted]@DBI.COM I  WEB: DAVIDSBRIDAL.COM  [redacted...⇄ , AZ  [redacted]Daytime Phone: ###-###-####E-mail: [redacted].comThe details of this matter are as follows:Complaint Involves:Refund Or Exchange Issues Customer’s Statement of the Problem:My sister was planning a wedding and unfortunately the wedding ended up getting canceled. My family had already purchased 2 bridesmaids dresses and her wedding dress. We were attempting an even exchange and the 2 bridesmaids dresses as my sister and I are in another wedding, and a refund on the wedding dress. We ordered the bridesmaids dresses over the phone at this location and were not informed of a zero return or exchange policy which the management is now telling us about. When we went in to speak to them we were treated very disrespectfully and were ignored several times when attempting to resolve this issue at the store level and with the district manager. We also attempted to email them at the corporate level and were referred back to the store manager. At the very least we are wanting an even exchange on the unaltered/unopened/tags still attached bridesmaids dresses that we purchased, and we are hoping they will do the right thing and return my sisters unaltered/unopened/tags still attached wedding dress as well.Complaint Background:Product/Service: Wedding ApparelPurchase Date: 1/4/2016Problem Occurred: 4/25/2016Model: Account Number: Order Number: Talked to Company: 4/25/2016Talked to Company (2nd): 5/17/2016Location: [redacted], , Phoenix, AZName of Salesperson:  Purchase Price: $0.00Disputed Amount: $0.00 Desired Outcome/Settlement: At the very least I would like an even exchange on the 2 unaltered/unopened/tags still attached bridesmaids dresses for the dresses for the new wedding. I am also hoping they will do the right thing and refund my sisters unopened/unaltered/tag still attached wedding dress. Desired Settlement: Refund

9/23/16Dear [redacted]:Please give me the opportunity to verify dates of when this dress was marked down.I will get back to you as soon as possible.Nancy F[redacted]David's Bridal

[redacted] <[redacted]>
10:00 AM (3 minutes ago)
to me, Store 
Dear [redacted] and [redacted]:
 
Thank you for giving us the opportunity to respond to [redacted]’s concerns.
 
I have verified that [redacted]’s merchandise is still in the...

store.  Since you do not have possession of your merchandise, you are entitled to a refund.
 
[redacted], we will be more than happy to refund your 580.90.  If you call the store on Saturday, they will be more than happy to refund your [redacted] over the phone.
 
Again, we apologize for any inconvenience this has caused you.
 
Sincerely,
 
[redacted]
David’s Bridal, Customer Service

February 12, 2014
Dear **. [redacted],
Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], regarding her recent purchase in our [redacted], IA store. I have thoroughly researched **. [redacted]’s concerns with the Store Manager, [redacted]...

[redacted].
I have learned [redacted] visited our store on January 31, 2014 and placed a deposit in the amount of $124.62 for the following lay away items:
Gown Style:    [redacted] White    Size 22W
Veil Style:    [redacted] White
Shoe Style:    [redacted] MWhite Size 6.5
The customer contacted the store manager on February 1, 2014 to discuss her poor experience and requested we cancel the layaway and refund her credit card. The refund was processed in the amount of $124.62. Attached for your reference is a copy of the refund which was processed on February 1, 2014 in the amount of $124.62 to **. [redacted]’s [redacted] credit card ending in #[redacted].
On February 4, 2014 the customer called the store and spoke with a member of management. She stated her bank account had not yet reflected the return/credit that was processed on February 1, 2014. The store manager reviewed the refund information with **. [redacted] and instructed her to contact her financial institution directly to see when the funds will be credited to her account.
I attempted to contact **. [redacted] today to further discuss her experience and unfortunately was unable to reach her. On behalf of David’s Bridal, we sincerely apologize for **. [redacted]’s recent poor experience. If I can be of further assistance, please do not hesitate to contact me.
Thank you,