David's Bridal, Incorporated

Review: I purchased my daughter's wedding gown at David Bridal. I put the dress on lay-a-way and the sales lady did not say anything about the dress being off the rack because I used lay-away. She did not inform me about a special lay-a-way I could use so the dress would be ordered. When my daughter went for alterations the dress was disgusting. It had sweat stains on it, threads were coming loose, there was a black stain on the sash and the sash was frayed, and there was some sort of stain on the front of the dress. My daughter was devasted. The worst part was the customer service. They made me feel like it was my fault. I would have never purchased a nasty used wedding dress for my daughter for $600.00. I wish I had read all the terrible reviews on the corporate's website before and I would have never gone there!!

This company is horrible and someone needs to do something!!!!Desired Settlement: This company needs to be held responsible for it's employees. They shouldn't even be in business. They have over 200 bad reviews on their website not one good one!!!!

Business

Response:

May 30, 2014Dear [redacted]Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted].In order for **. [redacted]s claims to be fully researched, I contacted her via e-mail for the name of the bride, which is how all our records are kept, as well as the store where the purchase was made. Once **. [redacted] provided this information, bride [redacted] and the store [redacted], GA, I was able to research her concerns. I learned that **. [redacted] had created a layaway for her daughters bridal gown on February , 2014. The layaway was paid in full on February 22, 2014 and our customer took the bridal gown home. On April , 2014 **. [redacted] returned to the store concerned with the condition of the bridal gown.Davids Bridal is an off-the-rack bridal retailer. When a customer chooses to put a bridal gown on layaway, it is the gown that is in the store. However, it is expected that the gown is in pristine condition. A replacement gown was ordered on April 6, 2014, when our customer brought her concerns to our attention. The replacement gown was picked up on April 22, 2014.Based on the above information, we feel **. [redacted]s concern has been resolved. We sincerely apologize for any inconvenience this may have caused our customer. Due to the inconvenience, we will provide **. [redacted] with a $50 price adjustment on the bridal gown. **. [redacted] should contact the store with her payment information so the discount can be processed. Should you have any further questions, please do not hesitate to contact us.Very truly yours,

Review: Consultant stated merchandise to be $150.00 less than the price shown on receipt. Store denies the statement & hung up on phone call.

Purchased an Oleg Cassini wedding gown style #[redacted] on 2/17/13. Sales consultant was [redacted] pulled this gown from the rack. The tag said $1,100. When asked the sales price, he said, "$300. off." That would bring the price of the dress to $800. My 2 daughters and I heard him make this statement. I paid for the purchase by credit card as the store was getting ready to close. There were many people in line waiting to pay for their purchases and the clerks were hurrying to complete the transactions. At the moment I was surprised that the total was so high, but because we were being rushed, I did not check the receipt before we left. The next morning I looked at the receipt and discovered the amount charged was $950. My daughter (the bride-to-be) called to find out about the discrepancy the next morning. She was told that [redacted] told his manager that he told us the price was $950.When my daughter disputed this statement the store manager hung up on her. She followed up her complaint with David's Hdqtrs. in Pennsylvania. [redacted] at headquarters said it was a misunderstanding on our part and they would offer us $50 back. My daughter and I bother talked to her and in each conversation she would not let us finish our sentences and insisted that all three of us are the ones who did not hear [redacted] correctly. She said that the sales prices are marked on the dress racks and on the website. They do not work from consultant's quotes. Since [redacted] pulled this dress from the rack we had no way of knowing where it came from or what the sign above the rack might say. Also, we did not have internet access so that we could check their price online. We relied on the consultant to give us accurate information. He did not and either he or the store manager are not being truthful about the conversation that he had with us the day we bought the dress. For your information purposes, on the same transaction we also bought a veil that should have been 25% off. The sales price was not reflected on the receipt. We also bought a garment bag to discover that it was full of large holes. In short, there was a problem with every item in this sale. I will note that the store did credit me for the error on the veil and did offer to replace the bag with a new one. Our complaint is that even though a representative of the company told us an incorrect price that resulted in our decision to make a purchase, they are reluctant to make good on that representative's statement. The store manager, [redacted] my daughter badly when she contacted the store for answers. She is the one who hung up on her. The consultant denied what 3 of us heard him clearly state. While [redacted] in their headquarters did not appear to be interested in hearing our side of the story she did freely offer the name and phone number of the district manager who we have not contact yet. It occurs to me that we might have been told the lower price in hopes of closing the sale. Yet the fact is that the consultant is being paid commission on the higher price and is seemingly being rewarded for his error.Desired Settlement: [redacted] has authorized the Glen Burnie store to refund $50 to the credit card, which has not yet been done. I would like to have a total of $150 plus whatever the amount we paid in sales taxes on that difference to be credited to the card. $150 is the difference between the price we were charged and the price we were told.

Review: I had been to David's Bridal a couple times before I brought all 9 bridesmaids in to get fitted and was told that the dresses could be put on layaway both times I was in David's Bridal. When I brought all my girls in the get fitted they set all except 4 or 5 were put on layaway. I then receive a phone call 45 minutes after leaving David's Bridal that the dresses could not be put in layaway and that the amount would need to be paid in full by the end of the day or the order would be cancelled. I was very upset considering these girls drove from an hr in a half to 2 in half hrs away, so now they were all on their way home. I had taken out a David's Bridal card thank goodness and I had asked the store manager sense they had made the mistake I don't mind putting the dresses on my card but is there any way she could give me the sale price that I had seen a week ago on them which was almost $30.00 off of the dresses sense I was putting these dresses on my card. She copped an attitude automatically and said I will just refund the girls their deposits. I told her no I don't want to do that because I was told it takes up to 6 weeks to get these dresses in. She continued to say I will just refund them and refused to help in any way. So I charged full price of 4 dresses to my card so this order would not be cancelled. I then called their corporate office to which all they did was say sorry and that was the end of it.

I was going to let this issue go until I went to pick up all the dresses when they came in. Over a few weeks of getting these dresses to my girls because they are all over, only 1 bridesmaid dress fits. Two dresses were too big which is fine they can be taken in. But the rest of the dresses where all a size too small. I can understand if 1 or 2 girls dresses might have been wrong, but every single dress except for 1? I think not. When my maid of honor had ordered her dress, we had to tell them to change the color because they had made it the same color as all the other girls and her's was supposed to be gray. When I got her dress to her we could not get it zipped then come to find out the majority of the girls had the same issue. My maid of honor happened to look at her receipt from the original order before the color was changed and it said size 14 which would have been the actual size. When she received her dress it was a size 12. My other girls cannot find their receipts so I cannot be positive if this happend the same way in every case. When my maid of honor called to speak to the store manager of the store we received the dresses from the store manager became very rude and said well their is nothing we can do it would take another 6 weeks to get in another dress. This happend 4 weeks ago and my wedding is September 6th.

This is completely ridiculous as to I would understand if it were only 1 or 2 girls that dresses would need altered. But every single one of them except 1!Desired Settlement: I believe I deserve some kind of discount on the dresses I paid for that none have came out right. I am not asking for a full refund, but am asking for a great discount. Thank You

Business

Response:

September 24, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted] from our [redacted], OH Store.[redacted]'s bridesmaids came in to our store on 3/23/14, after selecting their dresses three of the bridesmaids were unfortunately in error or the part of a new consultant lead to believe they could use our layaway option to order their dresses.In store layaway is used as a purchase option allowing our customer's installment payments within 60 days on in store merchandise only. All dress orders require full payment and full order lead time before an event to be purchased. The Store Manger upon discovering the error immediately call the customer and inform her, what had transpired, as a result of that conversation [redacted] in order to expedite the order transaction decided to pay in full and purchase the three bridesmaids dresses with her David's Bridal Credit card.In researching [redacted]'s event did see that one bridesmaid to exchange for size and another for color. I have informed the store to refund all the bridesmaids $20.00 off their dresses for the issues.Refunds are by original method of payment.Based on the above information I believe we were able to address all of [redacted]'s concerns to her satisfaction. Please feel free to contact me if you have any further questions.Very truly yours,Deborah VCorporate Area Customer Service Manager

Consumer

Response:

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Review: [redacted]

I am rejecting this response because: