Davidson Automotive Group

We do agree that, for the clutch to be burnt enough to require replacement, someone would have had to be riding the pedal.  But, this would occur over time, not by pulling it into our shop and pulling back out.  While we are disappointed that Mr. [redacted] is not satisfied, we have been more than fair with him given the circumstances and stand by our position.

Revdex.com spoke with the business who advised:We have been trying to get in touch with each other and haven't been able to.  We would like to discuss this situation with the consumer and see what we can do to assist her please call me at ###-###-####.

We have not had an opportunity to inspect the brake parts from [redacted] to verify that in fact they needed to be replaced, but we have contacted the customer and apologized.
[redacted]

Although it is not reasonable to assume that driving Mr. [redacted] vehicle in our shop to replace a tire pressure monitor and then drive it out and parking it could burn out a clutch we accommodated him with a 40% discount on the clutch repair. In addition, Mr. [redacted] is claiming that we over...

tightened a lug nut which made it snap. We use special tools that only tighten the lugs to specifications so it would not be possible that we over tightened a lug. When he brought the vehicle in for this concern all the lugs on that wheel were loose and there was a lug nut wrench on his front passenger seat. Again we accommodated Mr. [redacted] by repairing the broken lug without charging him labor to do so. We take great care to insure that we are completely fair with our customers. In this case, based on the circumstances, we believe we have been more than fair with Mr. [redacted]. Dwight E. D[redacted]