Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
RA was previously notified several times verbally, as well as by certified letter to refund the uninstalled items amount back to the credit card with interest until said amount is creditedThis request has not been fulfilled as of this date*** already verified that the car mats had been in stock for awhile now since this complaint, and the rain guards had not been in production for awhile now even at the time of our purchaseWe had also requested some written explanations and an apology for the lack of professionalism and incorrect information given to us regarding these products when clearly IRA was holding our money for items they never intended for us to receiveThese items were also not fulfilled at this timeFrustrating customers for simple legal requests is incomprehensible.?
Regards,
*** ***
?
?
We apologize the Mr*** is having an issue with his vehicle.? Both the General Manager and the Service Manager will work to rectify the situation and get the vehicle back to Mr*** as soon as possible
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is rather unfortunate that IRA Toyota and specifically *** *** the Service Manager continue to stretch the truth.I will admit I made some mistakes in this transaction (see ***, its not that hard)? After visiting IRA Toyota on March 4th and hearing squealing from my power steering pump, and feeling slippage in my transmission, I SHOULD have brought the truck to IRA Toyota for an inspection of their work? My mistake.However, I did bring my truck to the local reputable mechanic to look at my power steering, transmission and two other unrelated issues a tuand exhaust manifold workI did this partly because of the exorbitant costs from IRA Toyota? I paid $total for fluid exchanges (and the only one conducted was the oil change).? While inspecting my vehicle, the local mechanic notified me that the rear differential gasket was broken and leaking, the power steering fluid was low and dirty? The transmission plug had not been removed in some time, and when the fluid came out it was black like oil, and the magnetic strip on the plug was covered in metal shavings? Additionally when inspecting the brake lines, and fluid reservoir it was determined the entire brake system needed to be flushed.I don't understand why Ira Toyota and *** are so adamant against admitting a mistake? Maybe the service technician forgot to do the work, maybe he was overwhelmed on a busy day and let this job slip? Maybe it is common practice at IRA Toyota to not perform the services paid for to unsuspecting consumers, an additional way to make more money off the consumer? Regardless, IRA Toyota made a mistake and refuse to accept that fact.Additionally the service manager *** is very untruthful in his report? Yes I got angry on the phone call, and told him if the refund was not provided I would contact my attorney, the Revdex.com, the State Attorney General and the Dealer Ratings websites listed on their receipts? I am only following through with the only recourse of action when an unscrupulous business takes advantage of unsuspecting consumers.I also only got angry after *** mocked me during the phone call, telling me that I am "not an important enough customer" to be refunded, seeing as this was the only service I have ever had at IRA? I tried to inform *** that I had previously purchased a Toyota Corrola in from IRA and had it serviced for almost three years there, in addition to a *** I had serviced on multiple occasions? *** wouldn't stop talking over me in a condescending voice telling me that my opinion or story doesn't matter because its "My word versus his" and he would never agree to a refund.Bottom line, I paid for services which were never delivered, *** got called out on it and became very confrontational and aggressive? It is unfortunate that a business I have spent thousands of dollars at is unwilling to admit that a mistake was made, and refund my $510.*** is a very aggressive, condescending,? uncooperative, unscrupulous? and rude individual I had the unfortunate experience of dealing with.Buyer beware at IRA Toyota and their suspect and shady business practices.Regards,? *** ***? ? ? ? Regards,
*** ***
?
?
We apologize that our technician? damaged the dash during the recall repair.? *** *** spoke with Ms*** yesterday afternoon and agreed the repair done to the dash was not adequate.? They have scheduled another visit to resolve the issue.? Mr***? assured Ms
*** that the dash repair? will be completed? to her and her husband's satisfaction
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
What I am requesting is the detailed report because the what the customer normally receives is a truncated version of the report.In any event, Mr ***, the Marketing Director was kind enough to send me the detailed reports which documented that on October 24th, after a mile drive test the grinding sound that I identified was confirmed by the technicianThis was due to the outer edge of the rotor not contacting the pad and rust build upThe rotor was re-surfaced and pads cleaned and road tested again by driving for miles.I have attached the service history to refresh the Service Manager's memory and he doesn't need to respond to my comments, I will update him after I have the brakes examined.? ?
Regards,
*** ***
?
?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***
Good Morning,I am writing to respond to the ? complaint number *** filed by Mr*** *** *** regarding repairs performed on his *** ***Mr*** *** states we performed “unprofessional repairs” to the rear bumper of his vehicle.Mr*** *** filed a claim with *** Insurance
company for damages to the left rear quarter and the left side of the rear bumper coverAt the time his insurance company inspected the vehicle the damage to the right side of the bumper was presentThis was according to Mr*** *** who is the staff appraiser from *** Insurance CompanyThe estimate from *** was to repair the left side damages only to bring the vehicle back to pre accident conditionWe performed the repairs according to the estimate.Mr*** *** called me to complain that we did not repair his vehicle properly and that we returned the vehicle back to him with the damage on the right side not repairedHe stated he wanted the rear bumper cover should have been replaced? I explained to him that I contacted his insurance company and spoke to Mr***? He stated the damage to the right side of the bumper was unrelated to the loss on the left side and they would not replace the cover due to the old damageMr*** *** wanted Ira Collision Center to replace the rear bumper at no cost to himI explained to him that we were not responsible to replace the bumper coverWe performed the repairs per ? the insurance company appraisalI gave Mr*** *** Mr***’s contact information so he could discuss this with his insurance companyI can only conclude that his insurance company refused to replace the bumper cover? It was explained to Mr*** *** that he could file a claim with his insurance company but would most likely have a deductible.Ira Collision Center did nothing wrong in repairing the vehicleThe damage on the right side of the vehicle was present when the insurance company inspected the vehicle and when the vehicle was dropped off for repairsCould the estimator have pointed out the damage to him when he dropped off for repairs? YesHowever, that does not mean we should replace a $bumper cover free of charge to himWe repaired the damage according to the insurance company appraisal and according to CMR and 212.I have attached pictures of the left side damage and the right rear of the vehicle as wellthe damage on the right side is barley visiblePlease contact me with any questions you may have regarding this response.Sincerely,? *** ***DirectorIra Collision Center*** *** ***
*** *** ***
***
*** ***
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I was shown a history of the services done on my car by one of the service technicians while waiting on the car on Wednesday.the brakes rotor was fixed in October The rotor was sent out to an outside vendor or whomever to be servicedI am not sure what information they have but I am requesting a full report of all services done on the car and I am going to take the car to a certified service mechanic outside of the *** network to have them review the service history and the brakesIf their findings coincide with ***'s response, I will be satisfied with their response.I would like to receive this report this coming week if possible so I can make the appointmentI am not comfortable driving with a screeching brake as? I have never heard of a brakes with screeching noise being something that is safe to drive with.They can send it via email and also to my addressI look forward to receiving the full report.? ?
Regards,
*** ***
?
?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
The info on the contract is not clearly marked and if your company knows that the date on agreement is actutally 5/21/that is the date that my contract should read not the I purchased my car.? The year the car went in service that should be year state on my contract you do not put that date on my contract as the agreement effective date.? Why is that it is fraud!
Regards,
*** ***
?
The advertisement clearly states up to 130% of *** value.? The Ira Motor Group has given you 110% of *** value for your vehicle which is clearly within the scope of what was advertised.? In addition we have heavily discounted every new vehicle you have shown interest in
Mr *** was terminated recently from the company? for an integrity issue.? He received a copy of the contract when he purchased the ***.? The statement that we charge $to receive a copy of the contract is completely false.? We can provide another copy any time he wants
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.? The contract was there in my desk They didn't allow me to clean my desk .They treated me like a ,took so many documents from my desk and ship me what they choose to sendHaving this company talk about integrity is very entreatingMost Car dealers should not utilize word integrityThere is none .This company is one of them .I agree to close the caseI sent them two email before I contacted Revdex.com of BostonI requested other documents? that its illegal to withhold I haven't received any? Thanks to Revdex.com , They would have never respondedIts part of their INTEGRITYcase closed ? ?
Regards,
*** *** ***
?
?
Revdex.com:
The Steelers lost this dealer lost me as a customer for being rude unorganized untrustworthy inoffensive I left this dealer because I did not think that they could conduct business in a respectable manner I did not receive any product or service from these people and want my down payment back
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
?
Regards,
*** ***
?
?
Mr *** is mistaken he was here on 9-2-for a check engine light and recall? The recall was performed at that time at no charge.? The spark plugs were replaced to address the check engine light.The vehicle was here on 1-25-for an oil and filter service and the check engine light
was on again.? The vehicles computer had stored a code for a misfire which Ira Lexus diagnosed and cleared at no charge to Mr***.The most recent visit the check engine light is on we are recommending a top engine clean and decarb service.? The vehicle has 162,miles on it and multiple concerns can trigger the check engine light.Ira Lexus has performed factory recalls and diagnosed the check engine light previously at no expense to Mr***.Unfortunately a vehicle with that type of miles is going to need periodic repairs.?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response? just simply resolves obtaining the check owed to the customer, though the business states that the? monthy promotion error was just a "mistake" caused by human error it does not resolve the? persistent mistakes that happened throughout the car buying/lease experience in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed, as evidence to resolve the other? unconcluded issues are not as easily closed due to the duration of time that the business needs to clean up its act!? Adding that in complaint #***? the? customer? specifically asked for a hand written apology by the site manager which still has have yet to be recieve but now the customer will? abandon any hope of recievingIt was appeartent that the business? just wants the customer to go away and no evidence of correction will be madeUnless of course if action by the business was to happen to correct the fundamentals I would not know and that would be my? "mistake"!
Regards,
*** ***
Mr*** purchased a * *** with an MSRP of $36,for $32,345.? The internet quote he received was on a *** with an MSRP of $32,and a selling price of $30,233.? There was a mistake on the vehicle identification number on the internet inquiry which Mr***? was made aware
of.We would be glad to sell the *** for the price that was quoted for the *** if Mr*** would prefer that vehicle
The cancellation was processed weeks ago and the check was sent to *** bank.? When the car is financed the refund is applied to reduce the principal of the loan.? The monthly payment will remain the same but the term of the loan will be shortened by the refund.? The customer will
incur the interest savings on those reduced payments.? As of yesterday *** has still not cashed the check we sent.? We will follow through and make sure the check is applied to the proper account and the principal on the original loan will be reduced
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
RA was previously notified several times verbally, as well as by certified letter to refund the uninstalled items amount back to the credit card with interest until said amount is creditedThis request has not been fulfilled as of this date*** already verified that the car mats had been in stock for awhile now since this complaint, and the rain guards had not been in production for awhile now even at the time of our purchaseWe had also requested some written explanations and an apology for the lack of professionalism and incorrect information given to us regarding these products when clearly IRA was holding our money for items they never intended for us to receiveThese items were also not fulfilled at this timeFrustrating customers for simple legal requests is incomprehensible.?
Regards,
*** ***
?
?
Our response has not changed the tires would have passed for inspection
We apologize the Mr*** is having an issue with his vehicle.? Both the General Manager and the Service Manager will work to rectify the situation and get the vehicle back to Mr*** as soon as possible
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is rather unfortunate that IRA Toyota and specifically *** *** the Service Manager continue to stretch the truth.I will admit I made some mistakes in this transaction (see ***, its not that hard)? After visiting IRA Toyota on March 4th and hearing squealing from my power steering pump, and feeling slippage in my transmission, I SHOULD have brought the truck to IRA Toyota for an inspection of their work? My mistake.However, I did bring my truck to the local reputable mechanic to look at my power steering, transmission and two other unrelated issues a tuand exhaust manifold workI did this partly because of the exorbitant costs from IRA Toyota? I paid $total for fluid exchanges (and the only one conducted was the oil change).? While inspecting my vehicle, the local mechanic notified me that the rear differential gasket was broken and leaking, the power steering fluid was low and dirty? The transmission plug had not been removed in some time, and when the fluid came out it was black like oil, and the magnetic strip on the plug was covered in metal shavings? Additionally when inspecting the brake lines, and fluid reservoir it was determined the entire brake system needed to be flushed.I don't understand why Ira Toyota and *** are so adamant against admitting a mistake? Maybe the service technician forgot to do the work, maybe he was overwhelmed on a busy day and let this job slip? Maybe it is common practice at IRA Toyota to not perform the services paid for to unsuspecting consumers, an additional way to make more money off the consumer? Regardless, IRA Toyota made a mistake and refuse to accept that fact.Additionally the service manager *** is very untruthful in his report? Yes I got angry on the phone call, and told him if the refund was not provided I would contact my attorney, the Revdex.com, the State Attorney General and the Dealer Ratings websites listed on their receipts? I am only following through with the only recourse of action when an unscrupulous business takes advantage of unsuspecting consumers.I also only got angry after *** mocked me during the phone call, telling me that I am "not an important enough customer" to be refunded, seeing as this was the only service I have ever had at IRA? I tried to inform *** that I had previously purchased a Toyota Corrola in from IRA and had it serviced for almost three years there, in addition to a *** I had serviced on multiple occasions? *** wouldn't stop talking over me in a condescending voice telling me that my opinion or story doesn't matter because its "My word versus his" and he would never agree to a refund.Bottom line, I paid for services which were never delivered, *** got called out on it and became very confrontational and aggressive? It is unfortunate that a business I have spent thousands of dollars at is unwilling to admit that a mistake was made, and refund my $510.*** is a very aggressive, condescending,? uncooperative, unscrupulous? and rude individual I had the unfortunate experience of dealing with.Buyer beware at IRA Toyota and their suspect and shady business practices.Regards,? *** ***? ? ? ? Regards,
*** ***
?
?
We agree 100% to having an independent 3rd party repair the area
We apologize that our technician? damaged the dash during the recall repair.? *** *** spoke with Ms*** yesterday afternoon and agreed the repair done to the dash was not adequate.? They have scheduled another visit to resolve the issue.? Mr***? assured Ms
*** that the dash repair? will be completed? to her and her husband's satisfaction
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
What I am requesting is the detailed report because the what the customer normally receives is a truncated version of the report.In any event, Mr ***, the Marketing Director was kind enough to send me the detailed reports which documented that on October 24th, after a mile drive test the grinding sound that I identified was confirmed by the technicianThis was due to the outer edge of the rotor not contacting the pad and rust build upThe rotor was re-surfaced and pads cleaned and road tested again by driving for miles.I have attached the service history to refresh the Service Manager's memory and he doesn't need to respond to my comments, I will update him after I have the brakes examined.? ?
Regards,
*** ***
?
?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***
Good Morning,I am writing to respond to the ? complaint number *** filed by Mr*** *** *** regarding repairs performed on his *** ***Mr*** *** states we performed “unprofessional repairs” to the rear bumper of his vehicle.Mr*** *** filed a claim with *** Insurance
company for damages to the left rear quarter and the left side of the rear bumper coverAt the time his insurance company inspected the vehicle the damage to the right side of the bumper was presentThis was according to Mr*** *** who is the staff appraiser from *** Insurance CompanyThe estimate from *** was to repair the left side damages only to bring the vehicle back to pre accident conditionWe performed the repairs according to the estimate.Mr*** *** called me to complain that we did not repair his vehicle properly and that we returned the vehicle back to him with the damage on the right side not repairedHe stated he wanted the rear bumper cover should have been replaced? I explained to him that I contacted his insurance company and spoke to Mr***? He stated the damage to the right side of the bumper was unrelated to the loss on the left side and they would not replace the cover due to the old damageMr*** *** wanted Ira Collision Center to replace the rear bumper at no cost to himI explained to him that we were not responsible to replace the bumper coverWe performed the repairs per ? the insurance company appraisalI gave Mr*** *** Mr***’s contact information so he could discuss this with his insurance companyI can only conclude that his insurance company refused to replace the bumper cover? It was explained to Mr*** *** that he could file a claim with his insurance company but would most likely have a deductible.Ira Collision Center did nothing wrong in repairing the vehicleThe damage on the right side of the vehicle was present when the insurance company inspected the vehicle and when the vehicle was dropped off for repairsCould the estimator have pointed out the damage to him when he dropped off for repairs? YesHowever, that does not mean we should replace a $bumper cover free of charge to himWe repaired the damage according to the insurance company appraisal and according to CMR and 212.I have attached pictures of the left side damage and the right rear of the vehicle as wellthe damage on the right side is barley visiblePlease contact me with any questions you may have regarding this response.Sincerely,? *** ***DirectorIra Collision Center*** *** ***
*** *** ***
***
*** ***
***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I was shown a history of the services done on my car by one of the service technicians while waiting on the car on Wednesday.the brakes rotor was fixed in October The rotor was sent out to an outside vendor or whomever to be servicedI am not sure what information they have but I am requesting a full report of all services done on the car and I am going to take the car to a certified service mechanic outside of the *** network to have them review the service history and the brakesIf their findings coincide with ***'s response, I will be satisfied with their response.I would like to receive this report this coming week if possible so I can make the appointmentI am not comfortable driving with a screeching brake as? I have never heard of a brakes with screeching noise being something that is safe to drive with.They can send it via email and also to my addressI look forward to receiving the full report.? ?
Regards,
*** ***
?
?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
The info on the contract is not clearly marked and if your company knows that the date on agreement is actutally 5/21/that is the date that my contract should read not the I purchased my car.? The year the car went in service that should be year state on my contract you do not put that date on my contract as the agreement effective date.? Why is that it is fraud!
Regards,
*** ***
?
The advertisement clearly states up to 130% of *** value.? The Ira Motor Group has given you 110% of *** value for your vehicle which is clearly within the scope of what was advertised.? In addition we have heavily discounted every new vehicle you have shown interest in
Mr *** was terminated recently from the company? for an integrity issue.? He received a copy of the contract when he purchased the ***.? The statement that we charge $to receive a copy of the contract is completely false.? We can provide another copy any time he wants
There are no comments on the customers rejection to our response.?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.? The contract was there in my desk They didn't allow me to clean my desk .They treated me like a ,took so many documents from my desk and ship me what they choose to sendHaving this company talk about integrity is very entreatingMost Car dealers should not utilize word integrityThere is none .This company is one of them .I agree to close the caseI sent them two email before I contacted Revdex.com of BostonI requested other documents? that its illegal to withhold I haven't received any? Thanks to Revdex.com , They would have never respondedIts part of their INTEGRITYcase closed ? ?
Regards,
*** *** ***
?
?
Revdex.com:
The Steelers lost this dealer lost me as a customer for being rude unorganized untrustworthy inoffensive I left this dealer because I did not think that they could conduct business in a respectable manner I did not receive any product or service from these people and want my down payment back
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
?
Regards,
*** ***
?
?
Mr *** is mistaken he was here on 9-2-for a check engine light and recall? The recall was performed at that time at no charge.? The spark plugs were replaced to address the check engine light.The vehicle was here on 1-25-for an oil and filter service and the check engine light
was on again.? The vehicles computer had stored a code for a misfire which Ira Lexus diagnosed and cleared at no charge to Mr***.The most recent visit the check engine light is on we are recommending a top engine clean and decarb service.? The vehicle has 162,miles on it and multiple concerns can trigger the check engine light.Ira Lexus has performed factory recalls and diagnosed the check engine light previously at no expense to Mr***.Unfortunately a vehicle with that type of miles is going to need periodic repairs.?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response? just simply resolves obtaining the check owed to the customer, though the business states that the? monthy promotion error was just a "mistake" caused by human error it does not resolve the? persistent mistakes that happened throughout the car buying/lease experience in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed, as evidence to resolve the other? unconcluded issues are not as easily closed due to the duration of time that the business needs to clean up its act!? Adding that in complaint #***? the? customer? specifically asked for a hand written apology by the site manager which still has have yet to be recieve but now the customer will? abandon any hope of recievingIt was appeartent that the business? just wants the customer to go away and no evidence of correction will be madeUnless of course if action by the business was to happen to correct the fundamentals I would not know and that would be my? "mistake"!
Regards,
*** ***
Mr*** purchased a * *** with an MSRP of $36,for $32,345.? The internet quote he received was on a *** with an MSRP of $32,and a selling price of $30,233.? There was a mistake on the vehicle identification number on the internet inquiry which Mr***? was made aware
of.We would be glad to sell the *** for the price that was quoted for the *** if Mr*** would prefer that vehicle
The cancellation was processed weeks ago and the check was sent to *** bank.? When the car is financed the refund is applied to reduce the principal of the loan.? The monthly payment will remain the same but the term of the loan will be shortened by the refund.? The customer will
incur the interest savings on those reduced payments.? As of yesterday *** has still not cashed the check we sent.? We will follow through and make sure the check is applied to the proper account and the principal on the original loan will be reduced