The rear brake pads and rotors were replaced on the vehicle prior to being sold.? The oil and filter service was also performed.? The front brake pads measured at 7mm which is approximately 70% of a new pad and did not warrant replacement.? Neither the 2nd key or new floor mats were
promised to the customer as part of the transaction.? The customer also signed a document stating there was nothing owed by the dealership to the customer on this transaction.That being said I'm discussing the situation with the customer and am confident we can come to a mutally agreeable solution
We apologize that Mr***'s experience was less that satisfactory during his purchase of a ***.? Integrity is one of the core values of our company so we would never purposely mislead a customer.? There was a mistake on the web page in regard to trim level.? The General
Manager of the store has spoken directly with the customer and apologized.? The following is what occurred/transpired.Trim was listed in the ad as an XLE by mistake was supposed to be an LE modelThe MSRP Discount and Model number listed in the ad was for an LE modelWe told the customer we would honor the same discount from MSRP on any Trim he picked out.We fixed the ad as soon as we discovered itVehicle had miles on it because we installed heated seats per customer requestWe cut check and mailed out on 2/16/check has not been cashed as of yetCalled customer today he never received it I am cancelling original check and having one cut in the store for him to pick up tomorrow
Mr*** purchased a used? vehicle from Ira Lexus with 43,miles on it.? He signed a copy of the *** ** *** Limited Used Vehicle Warranty.? Based on the mileage and year of the vehicle he had days or 2,miles of warranty.? Ira Lexus has replaced the
headlight, fixed the air conditioning and suspension issues all at ZERO cost to Mr***.? This work was done in? May well past the Massachusetts Limited Used Vehicle? Warranty.? Ira Lexus incurred a cost of $2,to correct these issues.Mr*** did purchase an extended service contract which is valid for months or 50k miles from the date and mileage of purchase.? There is a $deductible for covered items.? This coverage is good at any repair facility they just need to get prior authorization before performing any work.None of the items listed above are safety issues from 1-11-and look like regular maintenance recommendations.We disagree that Mr*** purchased a lemon as he has used the vehicle for over a year.? Ira Lexus apologized that Mr*** had some issues with the vehicle but we stepped up and corrected them at no cost to him
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***
Ms*** would have received the documentation she is requesting as every customer leaves the dealership with a copy of the repair order for their visit.? I would be glad to forward a copy
The rear brake pads and rotors were replaced on the vehicle prior to being sold.? The oil and filter service was also performed.? The front brake pads measured at 7mm which is approximately 70% of a new pad and did not warrant replacement.? Neither the 2nd key or new floor mats were
promised to the customer as part of the transaction.? The customer also signed a document stating there was nothing owed by the dealership to the customer on this transaction.That being said I'm discussing the situation with the customer and am confident we can come to a mutally agreeable solution
We apologize that Mr***'s experience was less that satisfactory during his purchase of a ***.? Integrity is one of the core values of our company so we would never purposely mislead a customer.? There was a mistake on the web page in regard to trim level.? The General
Manager of the store has spoken directly with the customer and apologized.? The following is what occurred/transpired.Trim was listed in the ad as an XLE by mistake was supposed to be an LE modelThe MSRP Discount and Model number listed in the ad was for an LE modelWe told the customer we would honor the same discount from MSRP on any Trim he picked out.We fixed the ad as soon as we discovered itVehicle had miles on it because we installed heated seats per customer requestWe cut check and mailed out on 2/16/check has not been cashed as of yetCalled customer today he never received it I am cancelling original check and having one cut in the store for him to pick up tomorrow
Mr*** purchased a used? vehicle from Ira Lexus with 43,miles on it.? He signed a copy of the *** ** *** Limited Used Vehicle Warranty.? Based on the mileage and year of the vehicle he had days or 2,miles of warranty.? Ira Lexus has replaced the
headlight, fixed the air conditioning and suspension issues all at ZERO cost to Mr***.? This work was done in? May well past the Massachusetts Limited Used Vehicle? Warranty.? Ira Lexus incurred a cost of $2,to correct these issues.Mr*** did purchase an extended service contract which is valid for months or 50k miles from the date and mileage of purchase.? There is a $deductible for covered items.? This coverage is good at any repair facility they just need to get prior authorization before performing any work.None of the items listed above are safety issues from 1-11-and look like regular maintenance recommendations.We disagree that Mr*** purchased a lemon as he has used the vehicle for over a year.? Ira Lexus apologized that Mr*** had some issues with the vehicle but we stepped up and corrected them at no cost to him
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***
Ms*** would have received the documentation she is requesting as every customer leaves the dealership with a copy of the repair order for their visit.? I would be glad to forward a copy