Davis Communications Inc.

The records
of this customer show, DCI, called the customer back June 17th 2015. We also have been to their location for a service call July 6th 2015.   The account shows DCI has credited the
account for issues.  There is a service
call in, for July 17 2015 to install a new...

outlet for the location. DCI will not be charging for the outlet install.  If the customer has any more questions or concerns please call our office at [redacted] or [redacted].

The problem is we do not service outside city limits.
A tech. lived out Murphy Rd. and decided to run the lines out there in the very early 80's.
The signal is not designed to run that far and thus there is poor coverage.
We have notified the residents more than once that we would be cutting...

the service and they have
begged us to stay so we do our best but they know we are not perfect.
We still send techs out because sometimes it is something we can fix but  in general it is what it is.
Jenifer was simply telling him if he is not happy with our service to feel free to look else where, we don't have 
contracts and we understand service is what we provide and when we can't do anything to fix it to the customers
satisfaction they have every right to go else where.
The last service call he refereed to was to remove an AMP we had tried adding to the line to fix his issue but it turned out it made it worse.
HE has called and told us whatever we did fixed everything and he seems to be a happy customer again.
Thank you for contacting us on this issue and we always try to make a customer happy.
Carol C[redacted]
Office Manager

There have been some speed issues at night from the amount
of traffic we are experiencing; we have purchased equipment to help resolve
this issue.   If the services have issue all day, then there
is something else causing the problems.  We
apologize if this has caused you...

stress. 
We can give compensation for the last month of service and or you can
disconnect services if you choose. We do not have any contracts to keep you
locked in to our services.  We have not
had communication with you since November 2015. 
Please contact the office [redacted] or [redacted] so we can discuss
the situation in more detail and resolve the issues.
Thank you for your time and concerns.
Davis Communications INC
Customer services
[redacted]

Complaint: [redacted]
I am rejecting this response because: There was no cable running through the window. But you can go ahead with that assumption.  As no charges were ever filed and thus I can and will continue with my innocence. Nothing was ever proven I was in the wrong.And in the rush of MY day. I called to apologize for the behavior I exerted towards staff on the day in question. So does a person of any wrong doing do that? Probably not.  
Sincerely,
[redacted]

Called customer to discuss situation 3/18/2015.DCI Customer services [redacted]

I don't see anything different from the last note I responded too,
 
We can reschedule a service call if she would like to call us.
 
But as I look at her service record.  The only service call we have received from her was on Sept. 2nd that was scheduled on the
12th to accommodate her schedule and because we were scheduling 2 weeks out since August due to the return of the College students.
 
The note left on her door instructed her to contact the office to set up a new appointment.
 
I don't see what else we can do at this time.  Maybe I missed it but I don't see another solution for us to consider.

I was not referring to the case of stealing our cable nor was I referring to the time our employee was taking pictures of the theft. I was referring to the time when the techs came and removed the mistakenly run cable through the window as that would resolve the theft issue. And when he came in the office and yelled at the front office personnel. We have the option to refuse service we are not a utility we are a business.   This will be my last response on this issue.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have not had an internet outage at home since the service technician worked on the lines -- which is making it much easier to keep up on my schoolwork.Thank you for your help in getting my problem addressed. 
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: This matter was never closed nor dealt with. I never threatened anyone. Now if they feel threatened then maybe knocking on doors prior to taking photos may be a better option. But when 3 little girls are feeling as though they may being photographed, as a concerned parent, how would you do to handle the situation? Beat them up or call the police. I choose the later.I must insist that I too, was threatened by staff at Davis Communications, when they insisted I was stealing service. Is that not slander and thus also punishable in the courts? I was not engaging in any criminal activity when this situation transpired. So those remarks were unprofessional and demeaning.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
You have never suggested I get a higher speed of internet, actually - you have promised that I should be able to stream at least one video service at a time with 10mgs. (Which is all I try to do, because I know FOR SURE I can't watch something on two devices at the same time with my internet connection) I literally turn off the wifi on all of my devices just so that I can watch Netflix on my tv. I shouldn't have to do that, but I've just been trying to work with what I've got and make lemonade out of lemons.
As for the router, I bought THE EXACT MODEL that you suggested I buy and it did not increase the internet connection one bit. 
A tech did come to my home, on the 12th (not the 2nd) and left a message - but I was not informed that I needed to be home for that, so that was a misunderstanding on my part. Currently, my internet was off for 6 hours yesterday and I haven't been home to check it yet today. If I get home and it is still off today, I will be canceling my service with Davis Communications. I am so tired of paying for a service that I cannot even use half of the time. 
Sincerely,[redacted]

This person paid collections what was owed. However my employees refuse to go back to his apartment because he was threatening them.  I can not force my employees to go to a home they are uncomfortable with. Also this issue was dealt with February 24th of 2017.

I just investigated this complaint.Unfortunately Linnea didn't see our message on the bill that we would be turning off Analog feeds on Sept. 1st and if she didn't have a digital TV she would need to come by and pick up a set top box which she has since done.She should have everything up...

and running just fine now.Derek recalled her today to check and make sure but there was no answer.Carol C[redacted]Office ManagerDavis Communications, Inc.P.S. We are looking into a new after hours tech company.

This customer has had issues but 10 meg will not allow her to work at a home and download NetFlix, I don't know but I suspect that when we reset her equipment it clears the router and it works until it is overwhelmed again.
 
I think we have suggested getting a higher speed to her but we...

can't make her.
 
We promise up to 10 meg it does fluctuate like any internet does but we are constantly up grading our equipment and adding more bandwidth.
 
I am sorry if a person here was rude with her but we can only help so much when the router and the speed are choices we leave up to the customer.
 
I see our most recent work order to her home was Sept 2nd.  She was not home when the tech came by and he left her a note.  
 
As far as I can tell that was our last contact with this customer.

Complaint: [redacted]I am rejecting this response because:
I appreciate your timely responses and for the most part have had wonderful customer service from you guys (especially during my bout with cancer and I am very grateful for that); however, I have had internet service through Davis Communications on and off for 5+ years now, and I have been paying for 10mg this entire time. I've always had issues with streaming video - on only one device. I will literally turn off the wifi on ALL of my devices in my house to try and increase the speed to no avail. I am currently hooked up DIRECTLY TO THE MODEM, so it is not a router/equipment issue, (unless it is an issue with the new modem that you gave me this last spring in the hopes of increasing the speed for me) and my speeds are literally LESS THAN A 1MG! That is completely unacceptable and in my opinion does not constitute a "fluctuation in speeds". I can see maybe 7mg-10mg, but not less than one! (I have attached an image of the speed test with the proof that I am directly connected to the modem in the right hand corner)I feel as if though I am being robbed. I am paying for a service I can rarely use. Not only do I need the internet for my home business, but you have a monopoly over service in the Cheney area and no other internet company provides internet to my address so I couldn't go to another company if I tried. I have called multiple times when I get fed up with the speeds - all of which are documented. Not once have you guys offered any real solutions or any sort of refunds/discounts for services rendered that have not been up to par. 
By contacting the Revdex.com, I was hoping to resolve this once and for all. I would love nothing more than a good working relationship with you guys. 
Sincerely,[redacted]

This company is a joke! It is employed with people who know nothing about customer service. You call to say you have an issue and they say turn off your equiptment and turn it back on. And then when that doesnt work they send out a "tech" who hooks up there trusty equiptment to the recepticle on my wall for all about 3 seconds and says you have good service and then he leaves. DO NOT SPEND YOUR HARD EARNED money with this company. I have had service with DCI for a few months and I think im on the phone with them more then my own wife. This company will never satisfy its customer base with the current goons that it has employed as techs.. What a joke

Review: I cannot believe I am having to resort to complaining to the Revdex.com, again! Davis Communications' local office ignored my problems with internet connectivity for months -- and only fixed the issue after I made a complaint last June.

Now my internet works perfectly, but my cable service doesn't. It went out entirely last Thursday and has still not come back on. I left a message with the answering service over the weekend -- and I sent an email to the email address listed on their website. I have not gotten a response to either message.Desired Settlement: I want my cable outage to be corrected quickly. In view of the fact that I have been without service for a full week now, I believe a billing adjustment is in order.

Finally, since this is not the first time my messages have been ineffective, I would like a direct phone number to either the local general manager or a repair technician. I know this is an extreme request, but in view of my repeated service issues and unaddressed complaints I think it is warranted.

Thanks

Business

Response:

I just investigated this complaint.

Review: I have the issue of having really poor service with Davis communications. I have been paying for 20mgps and I only receive on a good day about 5mgbs. I feel that are ripping off alot of people in cheney with their price stating that they are giving you 20mgbs when they cant even give you that amount. The hardest part to swallow is that they know about it and they do not say anything, they have expressed that they are not capable of being able to produce such rates, but still charge individuals full price. I believe that is fraud and should be investigated,Desired Settlement: I would like them to explain to the people of cheney why they have been lying about their services and remove false advertisment. I have even noticed that Revdex.com.org has multiple comlaints about the same issue, and yet has their been a resolve. I would like to either have the service we are contracted or for them not to have the advertisment and have the proper advertisment.

Business

Response:

As of 03/03/2016 we have had one customer with the name [redacted] with the same phone number he provided, who was disconnected back in 08/09/2013 for non payment, and was set to collections. Second, we have only one customer at the address [redacted] with not a corresponding name of who wrote the complaint. I checked this person's account at the only address active in that complex , and they have 10 mg internet not 20 mg. Also looking at their modem, it is online and looking well, and did not see any calls or tickets in with our 24 hour internet support. In turn, if the customer at that location(the customer who is on the account) can give us a call at [redacted] or call our 24/7 internet support number at [redacted] we will figure out the issue and resolve it.

The owners of this business and everyone that works for this company are outstanding in their customer service. They go above and beyond to personally "help" the customer. They've helped me solve issues with a smile on their faces while doing so. They help make this small town business a "family" business in more ways than one. Way to Go Davis! And thanks for the good service(s).

Note: I only have internet service though Davis, not TV or phone.
Speeds are always so inconsistent, ridiculously slow and there are outages all the time. The router I bought from them is also absolute garbage, so if you must use them, do NOT buy the router they sell. I definitely wouldn't recommend them, but they're the only ones that supply usable speeds (when it does work) to my apartment complex. The pricing is extremely high for basic speeds. Their "guaranteed minimum speed" is such a farce, as the internet will at times be so slow, it can take up to five minutes to send a small bit of text through Skype, KIK or any other messaging social media. Don't even bother trying to play games or stream with the intermediate package, because it will bounce from decent quality to low quality and all around. As far as my experience in this field goes, I'm by no means computer dumb and have grown up with computers and networking, so I can typically expect how a network should work and their network is sub par.

It is the worst internet company. don't spend your money.

I can't believes that Revdex.com is giving this company a B+