As already explained, the only work order we have is the one agreeing for us to replace the outdoor unit and the indoor coil. The customer choose not to replace the entire system as recommended, so we did not. The only technicians that ever came onto the property was [redacted], who discovered the bad motor, and [redacted], who replaced the motor after it was approved by [redacted] The installation mechanics who did the work are not service technicians and do only basic equipment troubleshooting. This is why they called their supervisor [redacted] when they ran into a problem with the old equipment that was not being replaced. We agree that everything should have all been done at one [redacted] and would have been had the customer mentioned a possible problem that they were aware of with the furnace they wanted to keep to the comfort consultant, who is also not a technician. Our technician did send a detailed ticket to the customer listing the problems and left believing the entire system would be replaced. I don't know how else he could have handled the call. The only supervisor involved in this job was [redacted] and that is who dealt with [redacted] We do not have a [redacted]. Davis Services
As already explained, the only work order we have is the one agreeing for us to replace the outdoor unit and the indoor coil. The customer choose not to replace the entire system as recommended, so we did not. The only technicians that ever came onto the property was [redacted], who discovered the bad motor, and [redacted], who replaced the motor after it was approved by [redacted] The installation mechanics who did the work are not service technicians and do only basic equipment troubleshooting. This is why they called their supervisor [redacted] when they ran into a problem with the old equipment that was not being replaced. We agree that everything should have all been done at one [redacted] and would have been had the customer mentioned a possible problem that they were aware of with the furnace they wanted to keep to the comfort consultant, who is also not a technician. Our technician did send a detailed ticket to the customer listing the problems and left believing the entire system would be replaced. I don't know how else he could have handled the call. The only supervisor involved in this job was [redacted] and that is who dealt with [redacted] We do not have a [redacted]. Davis Services