Davison Design & Development, Inc.

This letter is in response to the above referenced complaint filed by MsSon
*** against Davison Design and Development, Inc(Davison) on or about
Customer concerns upset everyone and our staff works very hard to
troubleshoot them so communication errors are kept to a minimum
From the time of an
initial contact, to the presentation of a client’s product sample, we try to maintain an open
channel of communicationUnfortunately, Ms***’s complaint provides little
detail and merely makes a generalized statement of dissatisfaction and a demand for a
refundAs will be detailed below, Davison has performed its obligations, Ms***
has not fulfilled her payment obligations and there is no basis for a refund
Ms*** entered two contracts for services; the Pre-Development Agreement
and the New Product Sample Agreement (NPSA)The first was for research services
which were provided to herOnly after completion of the first service did Ms***
enter into the second contractThe second contract was for the design and construction
of a physical product sample addressing a problem she had identifiedThe contract
contained a revocation provision that provided a time period during which written notice
of revocation could be made and a full refund of payments could be receivedMs
*** did not invoke this provisionThere is simply no provision that provides for a
refund for cancellations made outside of the stated periodMs*** has not made
full payment of the agreed retainer fee on the second contract, as such there are no
services contractually due to be performed
Acknowledging that there may be a lengthy time period before a client makes full
payment, Davison begins the design process when 60% of the fee has been paidMs
*** has paid 60% of the fee and the design service has been completedA proposed
design of her new product sample has been created and has been sent to her for her
approvalIt should be noted that there has been a lengthy delay in providing this
proposed designThe delay was necessitated by the fact that Ms*** has filed no
less than fifteen (15) disputes through her credit card company challenging the validity of
the paymentsAll disputes have been resolved in Davison’s favor
With the above in mind, it is Davison’s hope that Ms*** will approve the
design created by Davison, pay the remaining balance of the fee and the development
process will continueAlternatively, if she chooses to terminate the relationship, there is
no basis to warrant a refund as services have been performed

This letter is in response to the above referenced complaint filed by Mr*** ***against Davison Design and Development, Inc(Davison) on or about 03/23/Customerconcerns upset everyone and our staff works very hard to troubleshoot them so communicationerrors are kept to a minimumIn
his complaint, Mr*** fails to mention any of the serviceswhich were provided with his express written approval and authorizationFurther, he does notmention that he completed questionnaires about the services, in which he provided positivefeedbackRather he fabricates a claim that he has been “trying to get an answer for years” abouthis project, and demands a refundAs will be detailed, Davison has provided its services withMr***’s approval, authorization and to his satisfactionDavison has continuallyprovided updates to Mr*** about his projectUnfortunately, despite best efforts, clientsare occasionally dissatisfied, particularly when their product ideas are not licensedThat appearsto be the simple truth with Mr***.In his complaint Mr*** states the payments he made to Davison were in part to“fund [a] patent At the outset, it should be clarified that Davison does not provide patentservicesDavison is not a law firm and does not advertise that it provides intellectual propertyservices or any other legal servicesThe contracts for services do not include patent filingservices or any other legal servicesThe contracts are explicitly clear that the Client is solelyresponsible for securing any and all intellectual property protectionsThe Pre-Developmentcontract, which MrSwine ford entered, states in Section II.B.: “Davison is not responsible forapplying for or obtaining any intellectual property protections on the Product or Design, includingbut not limited to patents, trademarks and trade names.” To the extent Mr*** believesDavison provides patent services, he is mistaken.Mr*** contacted Davison about a new product idea through Davison’s website.The system Davison utilizes for electronic submissions makes it impossible for a person to submitan idea without first having two separate disclosures displayed in a printable and savable format,and the person electronically acknowledging the disclosuresMr*** acknowledged, viaan electronic signature, that he received and read the two disclosure statementsIt is important tonote that the disclosures are made BEFORE the Client enters any service contract or makes anypayment to DavisonAmong the disclosures is the statement that “It is Davison’s practiceto seek more than one contract in connection with a submitted idea.” The disclosure thenprovides a listing the various services and related feesThis information is also freely availableon the company websiteFollowing his acknowledgment of the disclosures, Mr*** entered into twoservice contractsThe first was the Pre-Development Agreement which was for the compilationof custom research relevant to his submitted ideaThis research was provided to him on or about09/04/Following completion the pre-development services, on 12/13/2012, Mr***entered into a contract for the design and creation of an integrated product rendering andpresentation material, illustrating his ideaIn May 2013, Davison submitted a proposed designwhich Mr*** approved, and for which he completed a questionnaire providing positivefeedbackA copy of his signed approval and completed questionnaire are enclosed; note theactual design has been redacted for confidentiality purposesIn reliance upon his writtenapproval, the presentation materials were createdThe presentation materials, in the form ofExecutive Briefing, were provided to Mr***; he authorized the presentation of hisproduct idea to the targeted corporation and completed a second questionnaire about theExecutive Briefing, again providing nothing but positive feedbackA copy of his signedauthorization and completed questionnaire, dated 06/11/2013, are enclosedThe presentation ofhis product idea was made on 08/09/Davison provided monthly updates to Mr***.Unfortunately, on or about 11/20/2013, the company chose not to proceed with his ideaAsecond corporation was identified and the offer of the additional service of presenting to the newtargeted corporation was presented to Mr***He has not engaged this service or anyother additional services.Mr*** was informed in June 2014, and again in November 2014, that by notengaging additional services, his project would be presented to a corporation only if a corporationwere to make a request of Davison for product ideas similar to hisAbsent such a request, therewould be no affirmative presentations of his new product ideaFurther, he was informed that hewould be updated only if his product idea was presentedHis claim of a lack of communicationoccurring “for years” is simply unjustified.As stated, all services have been performed with Mr***’s express writtenapproval and authorization and to his documented satisfactionWhile it is unfortunate that thetargeted corporation chose not to pursue his product idea, that fact does not negate the providedservicesThe simple fact is; the product development process provides no guarantees offinancial gainOur contracts and disclosures are explicit in this regardWhile this is of littlecomfort to a client who has expended considerable time, money, effort and emotion into a project,the fact that a particular project does not bring financial gain to the client does not invalidate theservices that were providedHowever, in the interest of customer satisfaction, we will offer twoadditional presentations at no cost to Mr***If he chooses to accept this offer, he needonly contact our Licensing Department who will coordinate the necessary paperwork to authorizethe presentations.Sincerely yours,*** ** ***Associate CounselDavison Design and Development, Inc

This letter is in response to the above referenced complaint filed by Mr***
*** against Davison Design and Development, Inc(Davison) on or about
Please note that Mr*** has been refunded his payment in fullA copy of the refund
receipt is attached hereto
In light of
the refund, I kindly ask that his file be closed as “resolved”

*** *** ***
Revdex.com of Western Pennsylvania*** *** *** *** *** ** ***
October 31,
Re: *** *** ***
Your ID#: ***
Dear *** ***;
This letter is in response to the above referenced complaint filed by *** ***
*** *** against Davison
Design and Development, Inc(Davison) on or about
As her complaint states, she is not a client of DavisonShe initiated contact
with us, however she has not submitted an idea for a new product, she has not entered
into any contract and she has not made any payments to Davison
Her allegation of harassment is simply unjustifiedAlthough she claims to have
initially contacted Davison “1-years ago”, our records indicate she made her first
contact on Davison made a total of five attempts to contact her over the
course of the next month, each attempt was unsuccessfulOur last attempt to contact her
was on Reaching out to a potential client, who initiated contact with us,
simply does not warrant the characterization as anything other than prompt, responsive
conduct
At her request, her file has been marked as “Do Not Contact”.*** ** ***
Associate Counsel
Davison Design and Development, Inc
Turning ideas into products
Davison *** *** *** *** *** *** * * ** *** * * *** * *** * *** ** * *** * *** *** *** *** *** *** *** ***

This letter is in response to the above referenced complaint filed by Ms*** *** against Davison Design and Development, Inc(Davison) on or about 12/05/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum
From the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communicationIn her statement, Ms*** alleges she was not informed of the additional fees associated with the offer of additional servicesShe is simply incorrectAs will be detailed below, she was provided a complete disclosure of the types of services offered, and their related fees, BEFORE any contract was enteredDavison has performed its services which were contractually dueMs*** has not met her obligation of payment, thus any outstanding services are not yet due to be performed.In April 2013, Ms*** contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMs*** acknowledged, via an electronic signature, that she received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing the various services and related feesFurther, this information is freely available on Davison’s websiteTo allege she was not provided this information is simply false.Ms*** entered into two separate contracts for servicesThe first, the PreDevelopment Agreement obligated Davison to compile research data relevant to her submitted ideaThis service was completed and the research was sent to Ms*** on or about 10/15/Following the completion of the first contract, Ms*** entered into a second contract, the New ProductSample Agreement, for the design and construction of a product sampleThis contract provided a seven day revocation period which Ms*** did not invokeShe selected a payment option and has made a series of partial payments toward the feeThe contract provides that no services are due until full payment has been receivedDavison is willing to proceed under the terms of the contract; however there is no basis for a refund if the contract is cancelled after expiration of the revocation period.Despite having no contractual obligation to process a refund, Davison has no interest in retaining fees for services that will not be performedDavison will agree to waive its claim for the unpaid balance and refund 80% of the monies paid toward the New Product Sample AgreementThere is no basis to refund any monies on the PreDevelopment Agreement as these services have been performedIf Ms*** desires to accept this offer, she need simply contact me directly in our legal department and the paper work will be forwarded to her attention.Sincerely*** ** *** Associate CounselDavison Design and Development, Inc

This letter is in response to the above referenced complaint filed by Mr. [redacted] against Davison Design and Development, Inc. (Davison) on or about 01/05/2015. Subsequent to his complaint, on 01/07/2015, a member of our licensing department spoke with Mr. [redacted] and addressed his concerns....

Despite this resolution, a complete response to his complaint is provided below.Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. From the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the process. In Mr. [redacted]’s case, he approved the design of his product sample; he authorized the presentation of his product idea after having received the presentation material which included a photograph of the physical product sample; and he complete two questionnaires about the design and the presentation material in which he provided positive feedback.At his request, the product sample was shipped to him. At that point he expressed concern over the quality of the construction of the product sample. The contract for the construction of the product sample is explicitly clear that the sample is meant for demonstration purposes only. The product sample is not intended to be of the quality of a final product that may be manufactured and sold at retail. This was explained to Mr. [redacted] in the conversation of 01/07/2015. He stated that he understood and the matter was resolved.In the interest of customer satisfaction, we will offer two additional presentations at no cost to Mr, [redacted]. If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Associate CounselDavison Design and Development, Inc.

This letter is in response to the above referenced complaint filed by Mr. [redacted]
[redacted] against Davison Design and Development, Inc. (Davison) on or about 08/13/20 14. At
the outset, it should be made clear that Mr. [redacted] has not engaged any services with, nor has
he made any payments to,...

Davison. Customer concerns upset everyone and our staff works very
hard to troubleshoot them so communication errors are kept to a minimum. In his statement, Mr.
[redacted] raises a concern over the disclosure of services and their related fees and he requests the
return of a prototype he had submitted. As will be detailed below, Mr. [redacted] was fully
informed of all services and fees BEFORE he submitted his idea for a new product and Davison
has no obligation to retain or return any submitted material.
On 06/23/20 14, Mr. [redacted] contacted Davison about a new product idea through
Davison’s website. The system Davison utilizes for electronic submissions makes it impossible
for a person to submit an idea without first having two separate disclosures displayed in a
printable and savable format, and the person electronically acknowledging the disclosures. Mr.
[redacted] acknowledged, via an electronic signature, that he received and read the two disclosure
statements. It is important to note that the disclosures are made BEFORE the Client enters any
service agreement or makes any payment to Davison. Among the disclosures is a listing the
various services and related fees. Further, this information is freely available on Davison’s
website. To allege he was not provided this information is simply false.
After receiving and acknowledging the disclosures, Mr. [redacted] submitted his idea by
entering a Confidentiality Agreement. The Agreement expressly states; “1 [Mr. [redacted]] will
not send Davison materials or prototypes that I want returned because Davison will not return any
materials submitted to it by me concerning my idea.” Despite his agreeing to this provision, Mr.
[redacted] sent in materials that he now wants returned. It is not reasonable to require Davison to
serve as a permanent repository of any item any person decides to send. That is the express
reason the above language is part of the Confidentiality Agreement. Despite having no
contractual obligation, Davison will attempt to locate his prototype and, if it is located, will make
arrangements for its return.

This letter is in response to the above referenced complaint filed by Mr. Chris
[redacted] against Davison Design and Development, Inc. (Davison) on or about 09/19/20 14.
Contrary to Mr. [redacted]’s allegation that Davison did not fulfill its obligations, as will be
detailed, we provided...

our services with Mr. [redacted]’s express written approval and
authorization, and to his documented satisfaction. In fact, Davison has gone beyond its
contractual obligations in providing its services.
We understand that customer service is vital in all businesses and is imperative when
operating a successful business. Customer concerns upset everyone and our staff works very hard
to troubleshoot them so communication errors are kept to a minimum. From the time of an initial
contact, through the research and development of a new product idea, to the presentation of a
client’s idea, we try to maintain an open channel of communication, disclosing our services and
fees upfront and securing our clients’ approval and authorization throughout the process.
Unfortunately, despite our best efforts, clients are occasionally dissatisfied, particularly when
their product ideas are not licensed. That appears to be the simple truth with Mr. [redacted].
A brief summary of the services provided to Mr. [redacted], and his documented approval,
authorizations, and stated satisfaction follows;
1. 01 22 2012 Mr. [redacted] contacted Davison with a new product idea and
he signed a disclosure of Davison’s historical statistics regarding the product
development process and the securing of license agreements.
2. 02 2012 He entered an agreement for research services which were
performed and provided to him.
3. 11/042012 - He entered an agreement for the design and creation of an
integrated product rendering and presentation materials.
4. 01/21/2013 - He approved the design and completed a questionnaire about
the design giving positive feedback.
5. Based upon his approval, the presentation materials were finalized and an
Executive Briefing was submitted to him.
6. 02/08/2013 - He approved, in writing, the presentation and completed yet
another questionnaire about the Executive Briefing, providing positive
feedback.
7. 04/23/20 13 - the presentation was made; unfortunately the corporation chose not
to license his idea.
8. Mr. [redacted] provided three corporations that he wanted Davison to contact
to make a presentation of his product idea. Though not contractually obligated,
and at no cost to Mr. [redacted], Davison contacted these companies.
Unfortunately none were willing to review his presentation.
9. Mr. [redacted] requestedthe return of his prototype that he had submitted to
Davison. Again, though our contracts explicitly indicate the Davison has no
obligation to retain or return any material submitted to it by our clients, the
prototype was returned at no cost to Mr. [redacted].
Copies of the referenced documents are enclosed (note the actual approved design has
been redacted for confidentiality purposes).
In his complaint, Mr. [redacted] alleges the company to which his idea was presented
was inappropriate, as it does not deal with marine or aquatic products. He is mistaken. Initially,
he was provided the identity of the corporation well in advance of the creation of the presentation
material and before the actual presentation. If he had an issue with the selected company, he
could have, but did not, raise any concern. It is only after the fact that he is attempting to
manufacture an issue. The targeted company was [redacted]. It is apparent that Mr.
[redacted] has confused this company with the [redacted]
Products is in the marine industry and was an appropriate company for his product idea. A copy
of their website is enclosed.
As stated, the design of the presentation material, and presentation of Mr. [redacted]’s
product idea have been performed with his express written approval and authorization, and to his
documented satisfaction. There is no basis to warrant a refund for services rendered. The simple
fact is; the product development process provides no guarantees of financial gain. Our contracts
and disclosures are explicit in this regard. While this is of little comfort to a client who has
expended considerable time, money, effort and emotion into a project, the fact that a particular
project does not bring financial gain to the client does not invalidate the services that were
provided.
Despite the fact that Davison has already gone above and beyond its contractual
obligation in providing services to Mr. [redacted], in the interest of customer satisfaction, we
will offer two additional presentations at no cost to him. The additional services anticipate Mr.
[redacted]’s cooperation in providing the prototype in the event a corporation makes a request
for it. If he chooses to accept this offer, he need only contact our Licensing Department who will
proceed with the necessary paperwork.
[redacted]
Associate Counsel
Davison Design and Development, Inc.

This letter is in response to the second set of supplemental comments submitted regardingthe above referenced complaint. We provided our initial response on December 16, 2014 andresponded to his first set of supplemental comment on January 06, 2015. We incorporate thosereplies herein.In his second set of supplemental comments, Mr. [redacted] raises a concern over theconstruction quality and performance of the product sample, stating; “I would not buy this as aconsumer...” This statement highlights a basic misunderstanding of the purpose of the productsample. As set forth in the contract; “The sample is for demonstration purposes and may differ inappearance, size, materials, performance and other characteristics from the type of final licensedproduct built by a manufacturer in full production.” The product sample is not intended to be of afinished product quality, but to demonstrate to a potential licensee the feasibility of addressing theidentified problem with a cost-effective, easy to manufacture product.We have offered to make two additional presentations at no cost to Mr. [redacted]. He hasnot accepted this offer. Davison has not only met its contractual requirements by performing allservices with Mr. [redacted]’s express written approval and authorization. These services have beenprovided to his documented satisfaction. Davison has gone beyond its obligations by offeringadditional service at no cost to Mr. [redacted]. While it is his prerogative to decline these services,his decision to not accept this offer does not negate the fact that all services were properlyprovided.In light of the above matters, his complaint should be closed as “resolved”.Sincerely[redacted]Associate CounselDavison Design and Development, Inc.Turning ideas into products

This letter is in response to the additional comments submitted by Mr. [redacted] regarding the above referenced complaint. Without reiteration, Davison’s original response of 02/03/2015 is incorporated as if fully set forth herein.As detailed in the initial response, Mr. [redacted] approved the original design of his product sample, completed a questionnaire giving positive feedback and authorized the presentation to two targeted companies. After those companies declined to pursue his product idea, Mr, [redacted] raised concerns about the product sample. At no cost to him, the product sample was redesigned. Again, he approved the re-design, and authorized a third presentation. Again, the product idea was not licensed. Now, more than a year after our last contact with Mr. [redacted], he alleges he was “strong armed”. This allegation has no factual basis and evidences a retrospective rationalization. The new product development process is a high risk venture. There is no guarantee that a particular product idea will be licensed and no guarantee of a financial gain. All of our disclosures and contracts have numerous, explicit statements on that point.While this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were provided. nor does it alter the fact that said services were provided with the client’s approval and authorization.Mr. [redacted] raises questions about the offer of two additional presentations at no cost to him. The specific targeted corporation would be selected by the Licensing Department. Mr. [redacted] would be provided with their identity, as well as information about Davison’s past presentations to each corporation. With regard to the form of presentation, that depends largely upon the practices and preferences of the particular targeted company. Typically, the initial presentation is visual, descriptive information provided to the company contact and the product sample is shipped upon request. The authorization to make the presentation (a copy of which was previously provided) explicitly states; “I authorize Davison to ship visual information prior to shipping product sample materials.” At all times, Davison endeavors to present a client’s product idea in a manner that will allow a full and fair evaluation from the targeted corporation. He also requests a “guarantee” that the targeted corporation will provide feedback. This is a detail that Davison has no control over, thus can provide no such guarantee. Simply put, many companies do not provide an explanation of their decision. Accordingly, Davison can not relay to the client more detail than what is shared by the targeted corporation.Davison continues its offer of two additional presentations at no cost to the client. If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Associate CounselDavison Design and Development, Inc.Turning ideas into products

This letter is in response to the above referenced complaint filed by Ms. [redacted]against Davison Design and Development, Inc. (Davison) on or about 12/11/2014. Ms. [redacted]had previously filed a complaint on 11/01/2010, ID# [redacted], to which Davison provided aresponse on 11/12/2010. As previously...

stated, Ms. [redacted] has been a valued client since firstcontacting Davison in 2006.On 04/24/2007, she entered into an agreement for the production of a product sample,embodying her concept. This Agreement contains the following provisions;“1. iv) Preliminary Product Design Team “brainstorming” sessions will be held touncover product design solutions that blend with the targeted corporation’s manufacturingcapabilities. The ergonomics and aesthetics of the product are also taken intoconsideration. This process often results in the Design Team making modifications andenhancements, which are sometimes substantial, to the proposed solution or thepreliminary design submitted by Inventor, particularly if Inventor’s proposed design isnot a cost effective solution to solving the problem outlined by the client, does not reflectcurrent manufacturing techniques or may be in conflict with products patented or on themarket....4. 0. Inventor acknowledges that there have been no representations by Davison that theInvention as conceived and submitted by Inventor is feasible or that the design to becreated by Davison will function in the manner and with the attributes as originallyconceived by Inventor.”At the time of her original complaint, Ms. [redacted] had not made full payment of thecontract fee; accordingly no services were due to be performed. Despite not receiving the fullretainer, Davison proceeded to develop her product sample. As her statement indicates, Davisoncreated two separate designs. In response to her original complaint Davison had indicated that:“Davison has not simply complied with its obligations under the Agreement, but has exceeded itsobligation by proceeding with the development of her concept despite not having received the fullretainer. If Ms. [redacted] desires to continue to work with Davison, we would be happy tocontinue our relationship. If, on the other hand, she wishes to terminate our relationship, Davisonwill agree to not pursue recovery of the balance of the unpaid retainer. Ms. [redacted] can notify usin writing of her decision on the matter.” Ms. [redacted] did not provide any written reply, howevershe did finalize payment of the contract fee on 04/16/2014.There has been no change to her product sample design following her complaint in 2010.Her payment, in 2014, of the unpaid balance represents the intent on her part to proceed with herproject. In her current complaint she references a U.S. Patent which has expired. It is importantto note that Davison is not a prototype manufacturer that creates a product sample based upon theclient’s preconceived notions. Davison is a design and development firm whose goal is to createa product sample that is a cost-effective solution to the problem identified by the client. Thecontract provisions referenced above are clear in this regard.Davison remains willing and able to continue the development of her product sample.The proposed design fulfills Davison’s obligation to design a product sample that solves theproblem identified by Ms. [redacted]. If she believes the proposed design does not meet thisobligation, we ask that she provide specific details explaining how the proposed design does notsolve the identified problem. Davison will make all reasonable efforts to develop the productsample accordingly. It is our hope that Ms. [redacted] will approve the proposed design, continuewith her project and allow us to fulfill the remaining terms of the contract.Sincerely,[redacted]Associate CounselDavison Design and Development, Inc.

This letter is in response to the above referenced complaint filed by Ms. [redacted]against Davison Design and Development, Inc. (Davison) on or about 01/23/2015. Setting asidethe defamatory comments contained within her complaint, Ms. [redacted] implies she was notadvised of the additional cost for...

additional services offered. She is mistaken. As will bedetailed below, she was fully apprised of the types of services offered and their related feesBEFORE any contract was entered. The services for which there existed a contract have beenperformed. There is no basis to warrant a refund.Ms. [redacted] contacted Davison about a new product idea through Davison’s website.The system Davison utilizes for electronic submissions makes it impossible for a person to submitan idea without first having two separate disclosures displayed in a printable and savable format,and the person electronically acknowledging the disclosures. On 08/15/2012, Ms. [redacted]acknowledged, via an electronic signature, that she received and read the two disclosurestatements. It is important to note that the disclosures are made BEFORE the Client makes anypayment to Davison. Among the disclosures is the statement that “It is Davison’s normal practiceto seek more than one contract in connection with a submitted idea.” The disclosure thenprovides a listing the various services and related fees. Enclosed, please find a copy of thedisclosure as it was presented to Ms. [redacted].Following her acknowledgment of the disclosures, on 08/31/2012, Ms. [redacted] enteredinto an agreement for Pre-Development services which obligated Davison to compile researchdata related to her product idea. Davison completed the Pre-Development services and forwardedthe compiled research to Ms. [redacted] on or about 02/18/2013.The Pre-Development Agreement states in relevant part (emphasis added);“Section II B. Product Samples; Approvals. Client is responsible for obtaining a product sample, packagingand relevant information about the product in a professional format for presentation to a Licensee, at Clientssole expense. Davison, at its option, will offer to provide further development services, under aseparate contract for a separate fee, to assist in obtaining or creating the sample and presentation materialfor the targeted Licensee. Client is aware that he or she is free to obtain such materials elsewhere or not toobtain them at all.”Following the completion of the services under the Pre-Development Agreement, on 03 192013,Davison provided to Ms. [redacted] a proposed agreement for further development work. Thisproposal is consistent with our disclosures and the terms of the Pre-Development Agreement. Todate, Ms. [redacted] has not engaged these additional services, which is her prerogative. Further, itshould be clarified that, as Ms. [redacted] has neither engaged Davison’s services to create theproduct sample and presentation material, nor has she provided these items on her own, there hasbeen no presentation of her product idea.As stated, Ms. [redacted] was fully informed of all services and their related fees offeredby Davison, BEFORE she entered into any contract. The services for which there existed acontract have been performed. No additional contracts have been entered and no additionalpayments have been received. There is no basis to warrant a refund for services rendered.Sincerely [redacted]Associate CounselDavison Design and Development, Inc.

Revdex.com:My complaint is not because of my decision and the results. My complaint is the lack of proof. I don't agree the representation made by Davison rep was a forthright when making my decisions (things said, not written down). I still don’t have any proof Davison is actually doing what they were contracted to do.I am a very hands on person. Show me the process; show me pictures of the actual machined forms I was told about, and the product taken to the other companies, not 3D renderings. How do you prove to anyone their product actually went before a client?If I kept telling my clients to trust me, and they could never see results, I would be in this same situation with them. I feel if I accept the offer extended without knowing the process everything else is in vain. In this modern age asking for actual pictures of services rendered is not an unreasonable request.Regards, [redacted]

This letter is in response to the above referenced complaint filed by Ms. [redacted] against Davison Design and Development, Inc. (Davison) on or about 03/16/2015.Customer concerns upset everyone and our staff works very hard to troubleshoot them socommunication errors are kept to a minimum. From...

the time of an initial contact andthroughout our process, we maintain an open channel of communication, disclosing ourservices and fees upfront and securing our clients’ approval and authorization throughoutthe process. Our contracts are simply written, with no “fine print” provisions. It is notpossible to be more upfront with our clients about our services and fees. In her statement,Ms. [redacted] alleges she was misled about the costs associated with the development of herproject. As will be detailed below, Ms. [redacted] was provided explicit, clear disclosures ofthe relevant fees.Ms. [redacted] contacted Davison about a new product idea through Davison’swebsite. The system Davison utilizes for electronic submissions makes it impossible fora person to submit an idea without first having two separate disclosures displayed in aprintable and savable format, and the person electronically acknowledging thedisclosures. Ms. [redacted] acknowledged, via an electronic signature, that she received andread the two disclosure statements. It is important to note that the disclosures are madeBEFORE the Client enters any service contract or makes any payment to Davison.Among the disclosures is the statement that “It is Davison’s normal practice to seek morethan one contract in connection with a submitted idea.” The disclosure then provides alisting the various services and related fees. Enclosed, please find a copy of thedisclosure detailing our services.Following her acknowledgment of the disclosures, Ms. [redacted] entered into anagreement for Pre-Development services which obligated Davison to compile researchdata related to her product idea. Davison completed the Pre-Development services andforwarded the compiled research to Ms. [redacted] on 10/22/2014. The Pre-DevelopmentAgreement states in relevant part (emphasis added)“Section II B. Product Samples; Approvals. Client is responsible for obtaininga product sample and relevant information about the product in aprofessional format for presentation to a Licensee, at Client’s sole expense.Davison, at its option, will offer to provide further development services,under a separate contract for a separate fee, to assist in obtaining or creatingthe sample and presentation material for the targeted Licensee. Client is awarethat he or she is free to obtain such materials elsewhere or not to obtain them.”Consistent with the terms of the Pre-Development Agreement and the disclosures thatMs. [redacted] acknowledged, Davison offered additional services for the development of herproject. She had declined these additional services, which is her prerogative.As stated, Ms. [redacted] was fully informed of all services and their related feesoffered by Davison, BEFORE she entered into any contract. The services for which thereexisted a contract have been performed. No additional contracts have been entered andno additional payments have been received. There is no basis to warrant a refimd forservices rendered. Per her stated request, Ms. [redacted]’s project file has been marked as“Do Not Contact”.[redacted]Associate CounselDavison Design and Development, Inc.Enclosure

This letter is in response to the above referenced complaint filed by Mr. [redacted] against Davison Design and Development, Inc. (Davison) on or about 12/04//2014. We understand that customer service is vital in all businesses and is imperative when operating asuccessful business. Customer...

concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimum. From the time of an initial contact through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the process. Unfortunately despite our best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensed. That appears to be the simple truth with Mr. [redacted]Mr. [redacted] has been a valued client since first contracting Davison in October 2011. In his complaint, Mr. [redacted] states he “lost almost everything” implying that the expected a financial gain from his project. While this is certainly the ideal outcome of the new product development process, it is simply not an outcome that can be guaranteed. At the initial contact with Davison, our clients are provided with disclosures that set out the risks of the new product development process, as well as Davison’s historical success rates in securing licenses. It is only after this full disclosure, and the client’s acknowledgment of the disclosure, that any contracts for services are entered. Further, the express terms of the contracts are explicit that Davison make no representation abut the likelihood of financial gain. The New Product Sample Agreement which Mr. [redacted] entered contains the following provisions.“Davison has made no representations concerning the likelihood that the Client will receive any financial gain from the development of the Idea.“The Client understands that there is no way of knowing at this time if the targeted corporation will license, buy or pay royalties for the Idea once it has been developed. Client acknowledges that Davison has made no representations concerning the likelihood of licensing, marketing, royalty payments or profitability.'”With regard to the specific services provided to Mr. [redacted], these services were provided with his express written approval and authorization, and to his documented satisfaction. Davison created a design for his product sample which he approved and completed a questionnaire about providing generally positive feedback. In reliance on his approval, the physical product sample and presentation material were created. He authorized the presentation of his product sample, the presentation was made and, unfortunately, the corporation declined to license his idea. Mr.[redacted] then authorized a second presentation to a new corporation. Again, the corporation chose to not license his idea. Mr. [redacted] chose not to pursue any additional presentations and our last contact with him, prior to the present complaint, was on 03/14/2013. Copies of his approvals, authorizations, and questionnaire are enclosed (note the actual approved design has been redacted for confidentiality purposes).Mr. [redacted] also requests a full accounting of the fees paid for services and to be provided with “everything built” for his project. Within the New Product Sample Agreement, which Mr. [redacted] entered, he was provided a variety of payment options. He selected a payment option of a flat fee and a percentage of royalties. This retainer is payment in full of all services outlined in the contract. There is no obligation to provide a further accounting. If he wanted such an accounting, he was provided the option of paying an hourly rate in which case a specific accounting would have been provided. As for his request for his project materials, they have been sent to him under a separate cover. A copy of the letter to Mr. [redacted] proving these materials is enclosed.As stated, the design, construction, and presentation of Mr. [redacted]’s product sample have been performed with his express written approval and authorization. No additional contracts have been entered and no additional payments have been received. There is no basis to warrant a refund for services rendered. The simple fact is; the product development process provides no guarantees of financial gain. Our contracts and disclosures are explicit in this regard. While this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were provided. However, in the interest of customer satisfaction, we will offer two additional presentations at no cost to Mr. [redacted] If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Davison Design and Development, Inc.Sincerely, [redacted]Associate CounselDavison Design and Development

This letter is in response to the above referenced complaint filed by Ms. [redacted]
[redacted] against Davison Design and Development, Inc. (Davison) on or about
08 27 2014. At the outset, please note that I have attempted to contact Ms. [redacted] to
discuss her concerns, but have been unable to...

reach her. In her complaint, Ms. [redacted]
makes numerous statements that mischaracterize the services offered by Davison. As
will be detailed below, Davison has provided the services which were contractually due
and Ms. [redacted] has failed to meet her obligation of full payment in order for any
outstanding services to become due. Accordingly, there is no basis for a refund.
Ms. [redacted] alleges she hired Davison to “patent my invention”, “that it would
only take a few weeks to get on the market” and she makes defamatory statements
alleging theft of ideas. Initially, Davison is not a law firm and we do not advertise that
we provide patent services or any other legal services. The contracts for services that we
do offer do not include patent filing services or any other legal services. The contracts
explicitly state that Davison is not responsible for applying for or obtaining any
intellectual property protections on the Product or Design, including but not limited to
patents, trademarks and trade names. To the extent Ms. [redacted] believes our services
include patenting of product ideas, she is mistaken, through no fault of Davison.
Secondly, her contention that the product development process from an initial idea,
through research, design, construction, presentation, licensing, manufacturing and
distribution would only take a few weeks is simply wrong. Finally, Davison is bound by
an obligation of confidentiality for all ideas submitted to us. We take this obligation
seriously and abide by its requirements for all clients, including Ms. [redacted]. Her
defamatory comments about the theft of ideas have no basis in fact.
Ms. [redacted] entered into two separate contracts for services. The first, the Pre
Development Agreement was entered on 04/30/20 14 and obligated Davison to compile
research data relevant to her submitted idea. This service was completed and the research
was sent to Ms. [redacted] on or about 06/16/2014. Following the completion of the first
contract, on 08 05 2014, Ms. [redacted] entered into a second contract, the New Product
Sample Agreement for the design and construction of a product sample. This contract
provided a seven day revocation period which Ms. [redacted] did not invoke. She selected
a payment option and has made partial payment toward the fee. The contract provides
that no services are due until full payment has been received. Davison is willing to
proceed under the terms of the contract; however there is no basis for a refund if the
contact is cancelled after expiration of the revocation period.
Despite having no contractual obligation to process a refund, Davison has no
interest in retaining fees for services that will not be performed. Davison will agree to
waive its claim for the unpaid balance and refund 80% of the monies paid toward the
New Product Sample Agreement. There is no basis to refund any monies on the Pre
Development Agreement as these services have been performed. If Ms. [redacted] desires
to accept this offer, she need simply contact our legal department and the paper work will
be forwarded to her attention.

they didn't go above and beond, they would not return any of my phone calls not even the president of the company I made calls the other companys they never heard of the dsavison company I new right there this was a take the money and run company ,that was my retirement money ,in the contract I have it state maltupale companys ,in the beginning [redacted] demanded money other wise some one elsa would take .the companys track record shows they sould be out of bussness.please help me get my money back  thank you

As I stated I did not asked to send my product to them. When [redacted] explained the fee I made it very clear that I had a finished product and that I would not need his services. [redacted] asked me to send him my product to see if the owner would be interested in it. [redacted] was very aware that my intention. I just want my product back.

This letter is in response to the above referenced complaint filed by Mr. and Mrs. [redacted] against
Davison Design and Development, Inc. (Davison) on or about 08 19/2014. Customer concerns upset
everyone and our staff works very hard to troubleshoot them so communication errors are kept to...

a
minimum. From the time of an initial contact, to the presentation of a client’s product sample, we try to
maintain an open channel of communication. In their statement, the [redacted]s alleges they were not
informed of the additional fees associated with the offer of additional services. They are simply incorrect.
As will be detailed below, they were provided a complete disclosure of the types of services offered, and
their related fees, BEFORE any contract was entered.
On 05/26/2014, Mr. [redacted] contacted Davison about a new product idea through Davison’s
website. The system Davison utilizes for electronic submissions makes it impossible for a person to submit
an idea without first having two separate disclosures displayed in a printable and savable format, and the
person electronically acknowledging the disclosures. Mr. [redacted] acknowledged, via an electronic
signature, that he received and read the two disclosure statements. It is important to note that the
disclosures are made BEFORE the Client makes any payment to Davison. Among the disclosures is the
statement that “It is Davison’s normal practice to seek more than one contract in connection with a
submitted idea.” The disclosure then provides a listing the various services and related fees. Further, this
information is freely available on Davison’s website. To allege they were not provided this information is
simply false.
On 05 30/20 14, Mr. [redacted] entered into an agreement for Pre-Development services which
obligated Davison to compile research data related to their product idea. This contract provided a
revocation period during which a refund of payments would be made if the contract was timely cancelled.
The contract does not provide for a refund of payments for cancellations made beyond the stated revocation
period. However, Davison has no interest in retaining fees for services which will not be performed.
Accordingly, the [redacted]s’ payment has been refunded in full. Enclosed, please find a copy of the refund
receipt.

This letter is in response to the supplemental comments submitted by Ms. [redacted]
regarding the above referenced complaint.
First, her contention that the payment for the Pre-Development services was
anything other than a fee for service is incorrect. The contract language states:
“Consideration. The Client agrees to pay $795.00, which is due prior to the performance
of any service by Davison.” She paid $695.00, having received a discount of $100, and
the services were performed. Second, she alleges an unnamed patent attorney informed
her that “research of invention ideals costs only $199.00”. I can not comment on the
availability of other services, the scope of other services, or the benefits of other service
providers. Davison’s Pre-Development contract sets forth the explicit scope of the
services to be provided which include: Product Related Data, Patent Review,
Corporation Review, Product Planning Sessions, a Portfolio, and Presentation services.
Finally, Ms. [redacted] makes a counter offer of resolution. Davison stands by its offer as
set forth in the initial reply. However, it should be pointed out that Ms. [redacted] has filed
a dispute through her credit card company challenging the validity of the charges.
Davison’s offer is now contingent upon Ms. [redacted]’s withdrawal of her credit card
dispute.
Davison will agree to waive its claim for the unpaid balance and refund 80% of
the monies paid toward the New Product Sample Agreement, provided Ms. [redacted]
withdraws her dispute. If Ms. [redacted] desires to accept this offer, she need simply
contact our legal department and the paper work will be forwarded to her attention.