[redacted] They Failed to mention that I was told to just sign the last page and Fax it back to themNot only that but I told them I had a limited income, and not once did they mention I would have to pay more moneyI felt trapped and used!
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 12/04//We understand that customer service is vital in all businesses and is imperative when operating asuccessful businessCustomer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the processUnfortunately despite our best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensedThat appears to be the simple truth with Mr [redacted] Mr [redacted] has been a valued client since first contracting Davison in October In his complaint, Mr [redacted] states he “lost almost everything” implying that the expected a financial gain from his projectWhile this is certainly the ideal outcome of the new product development process, it is simply not an outcome that can be guaranteedAt the initial contact with Davison, our clients are provided with disclosures that set out the risks of the new product development process, as well as Davison’s historical success rates in securing licensesIt is only after this full disclosure, and the client’s acknowledgment of the disclosure, that any contracts for services are enteredFurther, the express terms of the contracts are explicit that Davison make no representation abut the likelihood of financial gainThe New Product Sample Agreement which Mr [redacted] entered contains the following provisions.“Davison has made no representations concerning the likelihood that the Client will receive any financial gain from the development of the Idea.“The Client understands that there is no way of knowing at this time if the targeted corporation will license, buy or pay royalties for the Idea once it has been developedClient acknowledges that Davison has made no representations concerning the likelihood of licensing, marketing, royalty payments or profitability.'”With regard to the specific services provided to Mr [redacted] , these services were provided with his express written approval and authorization, and to his documented satisfactionDavison created a design for his product sample which he approved and completed a questionnaire about providing generally positive feedbackIn reliance on his approval, the physical product sample and presentation material were createdHe authorized the presentation of his product sample, the presentation was made and, unfortunately, the corporation declined to license his ideaMr[redacted] then authorized a second presentation to a new corporationAgain, the corporation chose to not license his ideaMr [redacted] chose not to pursue any additional presentations and our last contact with him, prior to the present complaint, was on 03/14/Copies of his approvals, authorizations, and questionnaire are enclosed (note the actual approved design has been redacted for confidentiality purposes).Mr [redacted] also requests a full accounting of the fees paid for services and to be provided with “everything built” for his projectWithin the New Product Sample Agreement, which Mr [redacted] entered, he was provided a variety of payment optionsHe selected a payment option of a flat fee and a percentage of royaltiesThis retainer is payment in full of all services outlined in the contractThere is no obligation to provide a further accountingIf he wanted such an accounting, he was provided the option of paying an hourly rate in which case a specific accounting would have been providedAs for his request for his project materials, they have been sent to him under a separate coverA copy of the letter to Mr [redacted] proving these materials is enclosed.As stated, the design, construction, and presentation of Mr [redacted] ’s product sample have been performed with his express written approval and authorizationNo additional contracts have been entered and no additional payments have been receivedThere is no basis to warrant a refund for services renderedThe simple fact is; the product development process provides no guarantees of financial gainOur contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providedHowever, in the interest of customer satisfaction, we will offer two additional presentations at no cost to Mr [redacted] If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Davison Design and Development, Inc.Sincerely, [redacted] ***Associate CounselDavison Design and Development
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 01/05/Subsequent to his complaint, on 01/07/2015, a member of our licensing department spoke with Mr [redacted] and addressed his concerns Despite this resolution, a complete response to his complaint is provided below.Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the processIn Mr [redacted] ’s case, he approved the design of his product sample; he authorized the presentation of his product idea after having received the presentation material which included a photograph of the physical product sample; and he complete two questionnaires about the design and the presentation material in which he provided positive feedback.At his request, the product sample was shipped to himAt that point he expressed concern over the quality of the construction of the product sampleThe contract for the construction of the product sample is explicitly clear that the sample is meant for demonstration purposes onlyThe product sample is not intended to be of the quality of a final product that may be manufactured and sold at retailThis was explained to Mr [redacted] in the conversation of 01/07/He stated that he understood and the matter was resolved.In the interest of customer satisfaction, we will offer two additional presentations at no cost to Mr, [redacted] If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Associate CounselDavison Design and Development, Inc
[redacted] ***Revdex.com of Western Pennsylvania [redacted] ***February 20, 2015Re: [redacted] ***Your ID#: [redacted] Dear [redacted] ***;This letter is in response to the above referenced complaint filed by [redacted] against Davison Design and Development, Inc(Davison) on or about 02/14/2015.At the outset, it should be made clear the ** [redacted] has not engaged any services withDavison, nor has she made any payments to Davison.On 0119/2015, ** [redacted] initiated contact with Davison by submitting an ideafor a new product through Davison’s websiteShe made this contact by entering aConfidentially AgreementUnder the express term of the Agreement; “Davison will notuse, disclose, license or sell this idea with out my [***] express writtenpermission.” Davison takes the obligation of confidentiality seriously, and abides by theterrm of the AgreementRepresentatives from Davison have been in contact with her todiscuss her idea and to offer Davison’s services** [redacted] has not engaged any services.At her request, as contained within her complaint, she has been placed on our “DoNot Contact” listIn light of the fact that no service contract was entered, no paymentswere received, and no future contact with ** [redacted] is anticipated, I kindly request thather complaint be closed as “resolved”.Sincere [redacted] ***Associate CounselDavison Design and Development, Inc
This letter is in response to the supplemental comments submitted regarding the abovereferenced complaintWe provided our initial response on December 16, and incorporatethat reply hereinIn that response we provided a summary of the services completed, and copiesof Mr [redacted] ’s signed approval, authorizations, and completed questionnairesWe also provideda copy of the letter to Mr [redacted] providing him with additional copies of the deliverablespursuant to the contracts he enteredWe also provided to him the actual physical productsamplesA copy of this letter and the delivery confirmation receipt are enclosed.In his supplemental comments, he demands proof that the presentation of his product ideawere madeTwo presentations have been made; the first to the [redacted] company on or about07/and the second to [redacted] ***, Incon or about 01/07/Both presentations werespecifically authorized by Mr***Enclosed please find a copy of the USPS Priority Maillabels documenting these two presentations(Note the actual contact name at each corporationhas been redacted.)Finally, as set forth in our initial response, we have offered to make two additionalpresentations at no cost to Mr [redacted] He has not accepted this offerDavison has not only metits contractual requirements by performing all services with Mr [redacted] ’s express writtenapproval and authorizationThese services have been provided to his documented satisfaction.Davison has gone beyond its obligations by offering additional service at no cost to Mr [redacted] While it is his prerogative to decline these services, his decision to not accept this offer does notnegate the fact that all services were properly provided.In light of the above matters, his complaint should be closed as “resolved”.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.EnclosuresTurning ideas
Mr [redacted] ***Revdex.com of Western Pennsylvania [redacted] ***March 30, 2014Re: [redacted] Your ID#: [redacted] Dear Mr***;This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about03/20/Customer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of aninitial contact, to the presentation of a client’s product sample, we try to maintain an openchannel of communicationIn her statement, Ms [redacted] makes inflammatoryallegations of conduct which are simply not supported by the factsDavison hasperformed its services which were contractually dueMs [redacted] has not met herobligation of payment, thus any outstanding services are not yet due to be performed.At the outset, Ms [redacted] ’s allegation that Davison processed a charge withouther authorization is meritlessIt is Davison’s policy to secure specific authorization fromits client for each specific chargeA review of her file indicates the last payment on herproject was in January and Davison was in contact with her on the date of thechargeAs will be detailed below, Davison has continued to be in contact with Ms[redacted] over the past two years and there has been no prior claim of an unauthorizedchargeTo voice such a claim, more than two years after the charge, and after years ofcontinued contact with Davison, evidences a fabrication on her part.Ms [redacted] has been a valued client since first contacting Davison in June 2012.She entered into two separate contracts for servicesThe first, the Pre-DevelopmentAgreement obligated Davison to compile research data relevant to her submitted idea.This service was completed and the research was sent to Ms [redacted] in August 2012.Following the completion of the first contract, Ms [redacted] entered into a second contract,the New Product Sample Agreement, for the design and construction of a product sampleThis contractprovided a seven day revocation period which Ms [redacted] did not invokeShe selected apayment option and has made a series of partial payments toward the fee, the last chargeoccurring on January 22, The contract provides that no services are due until fullpayment has been receivedDavison continued to be in contact with Ms [redacted] over thenext two yearsMost recently, in January 2015, Ms [redacted] contacted Davison via email, requesting a copy of the contractThere was no reference to a claimedunauthorized charge, or a stated termination of the contractDavison is willing toproceed under the terms of the contract; however there is no basis for a refund if thecontract is cancelled after expiration of the revocation period.Despite having no contractual obligation to process a refbnd, Davison has nointerest in retaining fees for services that will not be performedDavison will agree towaive its claim for the unpaid balance and refund 80% of the monies paid toward theNew Product Sample AgreementThere is no basis to refund any monies on the PreDevelopment Agreement as these services have been performedIf Ms [redacted] desires toaccept this offer, she need simply contact me directly in our legal department and thepaper work will be forwarded to her attention[redacted] ***Associate CounselDavison Design and Development, Inc.Turning
This letter is in response to the additional comments submitted by Mr [redacted] regarding the above referenced complaintWithout reiteration, Davison’s original response of 02/03/is incorporated as if fully set forth herein.As detailed in the initial response, Mr [redacted] approved the original design of his product sample, completed a questionnaire giving positive feedback and authorized the presentation to two targeted companiesAfter those companies declined to pursue his product idea, Mr, [redacted] raised concerns about the product sampleAt no cost to him, the product sample was redesignedAgain, he approved the re-design, and authorized a third presentationAgain, the product idea was not licensedNow, more than a year after our last contact with Mr [redacted] , he alleges he was “strong armed”This allegation has no factual basis and evidences a retrospective rationalizationThe new product development process is a high risk ventureThere is no guarantee that a particular product idea will be licensed and no guarantee of a financial gainAll of our disclosures and contracts have numerous, explicit statements on that point.While this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providednor does it alter the fact that said services were provided with the client’s approval and authorization.Mr [redacted] raises questions about the offer of two additional presentations at no cost to himThe specific targeted corporation would be selected by the Licensing DepartmentMr [redacted] would be provided with their identity, as well as information about Davison’s past presentations to each corporationWith regard to the form of presentation, that depends largely upon the practices and preferences of the particular targeted companyTypically, the initial presentation is visual, descriptive information provided to the company contact and the product sample is shipped upon requestThe authorization to make the presentation (a copy of which was previously provided) explicitly states; “I authorize Davison to ship visual information prior to shipping product sample materials.” At all times, Davison endeavors to present a client’s product idea in a manner that will allow a full and fair evaluation from the targeted corporationHe also requests a “guarantee” that the targeted corporation will provide feedbackThis is a detail that Davison has no control over, thus can provide no such guaranteeSimply put, many companies do not provide an explanation of their decisionAccordingly, Davison can not relay to the client more detail than what is shared by the targeted corporation.Davison continues its offer of two additional presentations at no cost to the clientIf he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Associate CounselDavison Design and Development, Inc.Turning ideas into products
This letter is in response to the above referenced complaint filed by MrChris [redacted] against Davison Design and Development, Inc(Davison) on or about 09/19/ Contrary to Mr [redacted] ’s allegation that Davison did not fulfill its obligations, as will be detailed, we provided our services with Mr [redacted] ’s express written approval and authorization, and to his documented satisfactionIn fact, Davison has gone beyond its contractual obligations in providing its services We understand that customer service is vital in all businesses and is imperative when operating a successful businessCustomer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the process Unfortunately, despite our best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensedThat appears to be the simple truth with Mr [redacted] A brief summary of the services provided to Mr [redacted] , and his documented approval, authorizations, and stated satisfaction follows; Mr [redacted] contacted Davison with a new product idea and he signed a disclosure of Davison’s historical statistics regarding the product development process and the securing of license agreements He entered an agreement for research services which were performed and provided to him 11/- He entered an agreement for the design and creation of an integrated product rendering and presentation materials 01/21/- He approved the design and completed a questionnaire about the design giving positive feedback Based upon his approval, the presentation materials were finalized and an Executive Briefing was submitted to him 02/08/- He approved, in writing, the presentation and completed yet another questionnaire about the Executive Briefing, providing positive feedback 04/23/- the presentation was made; unfortunately the corporation chose not to license his idea Mr [redacted] provided three corporations that he wanted Davison to contact to make a presentation of his product ideaThough not contractually obligated, and at no cost to Mr [redacted] , Davison contacted these companies Unfortunately none were willing to review his presentation Mr [redacted] requestedthe return of his prototype that he had submitted to DavisonAgain, though our contracts explicitly indicate the Davison has no obligation to retain or return any material submitted to it by our clients, the prototype was returned at no cost to Mr [redacted] Copies of the referenced documents are enclosed (note the actual approved design has been redacted for confidentiality purposes) In his complaint, Mr [redacted] alleges the company to which his idea was presented was inappropriate, as it does not deal with marine or aquatic productsHe is mistakenInitially, he was provided the identity of the corporation well in advance of the creation of the presentation material and before the actual presentationIf he had an issue with the selected company, he could have, but did not, raise any concernIt is only after the fact that he is attempting to manufacture an issueThe targeted company was [redacted] It is apparent that Mr [redacted] has confused this company with the [redacted] [redacted] Products is in the marine industry and was an appropriate company for his product ideaA copy of their website is enclosed As stated, the design of the presentation material, and presentation of Mr [redacted] ’s product idea have been performed with his express written approval and authorization, and to his documented satisfactionThere is no basis to warrant a refund for services renderedThe simple fact is; the product development process provides no guarantees of financial gainOur contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were provided Despite the fact that Davison has already gone above and beyond its contractual obligation in providing services to Mr [redacted] , in the interest of customer satisfaction, we will offer two additional presentations at no cost to himThe additional services anticipate Mr [redacted] ’s cooperation in providing the prototype in the event a corporation makes a request for itIf he chooses to accept this offer, he need only contact our Licensing Department who will proceed with the necessary paperwork [redacted] Associate Counsel Davison Design and Development, Inc
Please be advised that I have, this date, spoken with Ms [redacted] about her project at DavisonMs [redacted] has expressed her approval of the design of her product sample, has acknowledged the outstanding balance on her contract and has expressed a desire to proceed forward with her projectAccordingly, Davison will be continuing its work with Ms [redacted] on her projectMs [redacted] has agreed to noti& your office directly In light of the above resolution, I ask that her complaint be closed as “resolved.”
I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept this resolution that was decided for me by Davison without having an option to choose It is unfortunate that a company that highlights (the very few) significant success stories on their websites and public appearances can be so shallow in terms of core values I initially believed in Davison, but lost trust due to aggressive sales tactics and lack of professionalism Even my concerns were not received as an opportunity to work with me (a client that believed in her product), instead a resolution to just refund fees by Davison's lawyer was how Davison decided to end my journey Good luck to everyone else
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum From the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communication, disclosing our fees and services in advanceIn his statement, Mr [redacted] alleges he was not informed of the additional fees associated with the offer of additional services for his new product ideaHe is simply incorrectAs will be detailed below, he was provided a complete disclosure of the types of services offered, and their related fees, as well as an explicit statement that it is Davison’s practice to seek more than one contract for a submitted idea BEFORE any contract was entered On 12/09/2013, Mr [redacted] contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing of the various services and related feesA copy of the disclosure, as provided to Mr [redacted] , is enclosedFurther, this information is freely available on Davison’s websiteTo allege he was not provided this information is simply false On 12/17/2013, Mr [redacted] entered into an agreement for Pre-Development services which obligated Davison to compile research data related to his product idea These services were completed and the research material sent to Mr [redacted] on 02/06/He has acknowledged receipt of these materials in his complaintThe agreement contains the following provisions; “Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expenseDavison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material for the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not to obtain them.” On 2014, after completion of the initial pre-development services, Mr [redacted] was offered a contract for additional services for an additional feeThis offer is consistent with the disclosures as well as the terms of the Pre-Development agreement Mr [redacted] has not engaged these additional services, which is his prerogativeIn his complaint, he requests to “be done with Davison”; accordingly his project file has been closed As detailed above, Mr [redacted] was informed of the additional services twice; the first disclosure occurring BEFORE he entered any contract and the second disclosure occurring within the terms of the Pre-Development AgreementThe allegation that he was not informed of these facts is unjustifiedThe services for which there existed a contract have been performedNo additional services have been contracted and no additional payments have been madeThere is no basis to warrant a refund for services rendered to his documented satisfaction Sincerely [redacted] Associate Counsel Davison Design and Development, Inc Enclosures Turning ideas
This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about03/20/Customer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimum From the time of aninitial contact and throughout our process, we maintain an open channel ofcommunication, disclosing our services and fees upfront and securing our clients’approval and authorization throughout the processOur contracts are simply written,with no “fine print” provisionsIt is not possible to be more upfront with our clientsabout our services and feesIn her statement, Ms [redacted] alleges she was misled aboutthe costs associated with the development of her projectAs will be detailed below, Ms[redacted] was provided explicit, clear disclosures of the relevant fees.Ms [redacted] contacted Davison about a new product idea through Davison’swebsiteThe system Davison utilizes for electronic submissions makes it impossible fora person to submit an idea without first having two separate disclosures displayed in aprintable and savable format, and the person electronically acknowledging thedisclosuresMs [redacted] acknowledged, via an electronic signature, that she receivedand read the two disclosure statementsIt is important to note that the disclosures aremade BEFORE the Client enters any service contract or makes any payment to Davison.Among the disclosures is the statement that “It is Davison’s practice to seek morethan one contract in connection with a submitted idea.” The disclosure then provides alisting the various services and related feesEnclosed, please find a copy of thedisclosure detailing our services.Following her acknowledgment of the disclosures, Ms [redacted] entered into anagreement for Pre-Development services which obligated Davison to compile researchdata related to her product ideaDavison completed the Pre-Development services andforwarded the compiled research to Ms [redacted] on 02/12/The researchcomprised nine (9) U.Spatent documents and information on six (6) products currentlyin the market which are similar to her submitted ideaMs [redacted] acknowledgedreceipt of these materials on 02/20/and again in her complaintThe Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaininga product sample and relevant information about the product in aprofessional format for presentation to a Licensee, at Client’s sole expense.Davison, at its option, will offer to provide further development services,under a separate contract for a separate fee, to assist in obtaining or creatingthe sample and presentation material for the targeted LicenseeClient is awarethat he or she is free to obtain such materials elsewhere or not to obtain them.”Consistent with the terms of the Pre-Development Agreement and the disclosures thatMs [redacted] acknowledged, Davison offered additional services for the development ofher projectShe had declined these additional services, which is her prerogative.As stated, Ms [redacted] was fully informed of all services and their related feesoffered by Davison, BEFORE she entered into any contractThe services for which thereexisted a contract have been performedNo additional contracts have been entered andno additional payments have been receivedThere is no basis to warrant a refund forservices rendered[redacted] ***Associate CounselDavison Design and Development, Inc
This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about03/14/Please note that Ms [redacted] has been refunded her payment in fullA copyof the refund receipt is attached hereto.In light of the refund, I kindly ask that her complaint be closed as “resolved”.Since ly, [redacted] ***Associate CounselDavison Design and Development, Inc.EnclosureDavison
This letter is in response to the second set of supplemental comments submitted regardingthe above referenced complaintWe provided our initial response on December 16, andresponded to his first set of supplemental comment on January 06, We incorporate thosereplies herein.In his second set of supplemental comments, Mr [redacted] raises a concern over theconstruction quality and performance of the product sample, stating; “I would not buy this as aconsumer...” This statement highlights a basic misunderstanding of the purpose of the productsampleAs set forth in the contract; “The sample is for demonstration purposes and may differ inappearance, size, materials, performance and other characteristics from the type of final licensedproduct built by a manufacturer in full production.” The product sample is not intended to be of afinished product quality, but to demonstrate to a potential licensee the feasibility of addressing theidentified problem with a cost-effective, easy to manufacture product.We have offered to make two additional presentations at no cost to Mr [redacted] He hasnot accepted this offerDavison has not only met its contractual requirements by performing allservices with Mr [redacted] ’s express written approval and authorizationThese services have beenprovided to his documented satisfactionDavison has gone beyond its obligations by offeringadditional service at no cost to Mr [redacted] While it is his prerogative to decline these services,his decision to not accept this offer does not negate the fact that all services were properlyprovided.In light of the above matters, his complaint should be closed as “resolved”.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.Turning ideas into products
they didn't go above and beond, they would not return any of my phone calls not even the president of the company I made calls the other companys they never heard of the dsavison company I new right there this was a take the money and run company ,that was my retirement money ,in the contract I have it state maltupale companys ,in the beginning [redacted] demanded money other wise some one elsa would take .the companys track record shows they sould be out of bussness.please help me get my money back thank you
This letter is in response to the above referenced complaint, filed by Ms [redacted] , against Davison Design and Development, Inc(Davison) on or about 09/15/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’s product sample, we tiy to maintain an open channel of communication and secure our client’s approval throughout the processMs [redacted] has been a valued client since first contacting us in September The product development process provides no guarantees of financial gain and often is pursued over a lengthy period of timeAs a result, it is easy to lose track of the work and effort that has been provided along the way, particularly in the unfortunate event that a license is not securedHer complaint provides numerous miseharacterizationsDavison has provided its services with her express written approval and authorization, and in a professional and prompt mannerA brief summary of events will aid in understanding the services that were provided Ms [redacted] contacted Davison in September of She was provided with, and acknowledged that she received and read, two disclosures which outline our services and fees and the risks of the new product development processFollowing receipt of these disclosures, she entered into a Pre-Development Agreement on 09/19/for the completion of research related to her submitted ideaThis research was completed and provided to her on 10/29/2012, within six weeks of her contracting for the serviceFollowing the completion of this initial service, she entered into a custom agreement on 01/11/Contrary to her complaint, this contract was not for the development and marketing of her ideaIt was for the design and construction of packaging and presentation materialMs [redacted] , as she correctly states in her complaint, already had constructed a physical product sampleDavison submitted a design of the packaging to Ms [redacted] which she approved, in writing, on or about 04/01/— less than three months after entering the contractA copy of her signature approval is attached; note the approved design has been obscured for confidentiality purposesAt that time she also completed a questionnaire in which she provided positive feedback about the proposed designA copy of this questionnaire is attachedIn reliance upon her approval of the design, and within six weeks, Davison constructed the package sample and created presentation materialsThe Executive Briefing contained an actual photograph of the constructed package sampleOn or about 05/13/2013, she authorized the presentation of her product idea to the targeted corporationAt that time, Ms [redacted] also completed a second questionnaire in which she provided positive feedback about the presentation materialsIt is this questionnaire which she claims she provided a “very dissatisfied” responseHowever in reviewing the questionnaire, it is apparent she confused the notion that the presentation material “communicated thoroughly and quickly” with the time the process took to create the presentation materialAs outlined above, each step was performed in a prompt mannerA copy of her authorization and the questionnaire are attachedThe presentation of her product idea was made to the corporation who, unfortunately, chose not to pursue the ideaA copy of the e-mail exchange with targeted corporation is enclosed; note the contact name and information relating to the product idea details have been redacted for confidentiality Her concerns of her idea being stolen are baselessWhen Ms [redacted] submitted her idea, she did so by entering a Confidentially AgreementUnder the express terms of the Agreement; “Davison will not use, disclose, license or sell this idea with out my [Ms [redacted] ] express written permission.” Davison takes the obligation of confidentiality seriously, and abides by the terms of the AgreementAs such, her concern over the confidence of her idea is unwarrantedFinally, she alleges that all six of her prototypes were not returnedThis is false; these items were returned on 06/20/via USPS certified mail tracking # [redacted] As stated earlier, the simple fact is; the product development process provides no guarantees of financial gainOur contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providedDavison has no obligation, legal or otherwise, to refund any monies paid by Ms [redacted] for services rendered to her documented satisfaction
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 03/30/Customerconcerns upset everyone and our staff works very hard to troubleshoot them so communicationerrors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’sproduct idea, we try to maintain an open channel of communicationIn his statement, Mr[redacted] raises a concern over Davison’s use of his idea and the promptness of the servicesAswill be detailed, Davison has adhered, and continues to adhere, to its obligations ofconfidentialityFurther, all services have been provided in a professional, prompt manner andwith Mr [redacted] ’s express written approval.Mr [redacted] first contacted Davison with his idea for a new product in February Aswith all clients, his idea was submitted pursuant to a Confidentiality AgreementDavison hasmaintained, and continues to maintain, the confidentiality of his idea, as it does for all its clients’ideasHowever, Davison can not account for similar, or the same, ideas that may be submittedby other clients, or that may be disclosed to the general public through other avenuesIt is notuncommon for multiple people to conceive of the same, or similar, products independently.Because of this fact, Davison requires all clients to undergo the initial pre-development researchso that some level of knowledge may be secured as to what is in the prior art.On 04/22/2014, Mr [redacted] entered a contract for the creation of a rendering of hisproduct idea and of presentation materials, in the form of an Executive BriefingOn 07/11/2014,he approved, in writing, the design of the rendering and completed a questionnaire about therendering, providing positive feedbackIn reliance on his approval, the Executive Briefingmaterials were createdOn 07/27/2014, Mr [redacted] authorized the presentation of his productidea and completed a second questionnaire on the Executive Briefing, again providing positivefeedbackCopies of his signed documents are enclosed(Note: the actual approved design hasbeen redacted for confidentiality purposes.)On 09/09/14, his product idea was presented to the designated corporationMr[redacted] was provided with a status update call on 9/19/and 10/28/In addition, his fileindicates attempts to reach Mr [redacted] on 12/02/20104, 12/03/2014, 12/30/2014, 01/12/and01/30/Mr [redacted] was advised in a voice message Ofl 01/30/that the designatedcorporation had decided to not pursue his product idea.As stated, all services have been performed with Mr [redacted] ’s express written approvaland authorization, and to his documented satisfactionWhile it is unfortunate that the targetedcorporation chose not to pursue his product idea, that fact does not negate the services and doesnot provide a basis for a refundThe simple fact is; the product development process providesno guarantees of financial gainWhile this is of little comfort to a client who has expendedconsiderable time, money, effort and emotion into a project, the fact that a particular project doesnot bring financial gain to the client does not invalidate the services that were providedHowever,in the interest of customer satisfaction, Davison will offer two additional presentations at no costto Mr [redacted] If he chooses to accept this offer, he need only contact our Licensing Departmentwho will coordinate the necessary paperwork to authorize the presentations.Sincerej [redacted] ***Associate CounselDavison Design and Development, Inc.Turning ideas into productsDavison • RIDC Park Alpha Drive • Pittsburgh PA • wvAv,Davison com• Tell 866.Dav son • Fax 1,• International 412.SFe 794Enclosures
This letter is in response to the above referenced complaint filed by Ms. [redacted] against Davison Design and Development, Inc. (Davison) on or about 09 16 2014. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a... minimum. From the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communication. On or abut 06/06/20 14, Ms. [redacted] entered into an agreement for Pre Development services which obligated Davison to compile research data related to her product idea. This contract provided a revocation period during which a refund of payments would be made if the contract was timely cancelled. Ms. [redacted] did not provide her cancellation until 07/14/2014, well beyond the stated period. The contract does not provide for a refund of payments for cancellations made beyond the stated revocation period. However, Davison has no interest in retaining fees for services which will not be performed. Accordingly, Ms. [redacted] ’s payment
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 12/26/In hisstatement, Mr [redacted] implies he was not advised of the additional cost for additional servicesofferedHe is mistakenAs will be detailed below, he was fully apprised of the types of servicesoffered and their related fees BEFORE any contract was entered.Mr [redacted] contacted Davison about a new product idea through Davison’s website.The system Davison utilizes for electronic submissions makes it impossible for a person to submitan idea without first having two separate disclosures displayed in a printable and savable format,and the person electronically acknowledging the disclosuresOn 03/26/14, Mr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosurestatementsIt is important to note that the disclosures are made BEFORE the Client makes anypayment to DavisonAmong the disclosures is the statement that “It is Davison’s practiceto seek more than one contract in connection with a submitted idea.” The disclosure thenprovides a listing the various services and related feesEnclosed, please find a copy of thedisclosure as it was presented to Mr [redacted] .Following his acknowledgment of the disclosures, on 04/08/14, Mr [redacted] enteredinto an agreement for Pre-Development services which obligated Davison to compile researchdata related to his product ideaDavison completed the Pre-Development services and forwardedthe compiled research to Mr [redacted] on or about 07/24/On 07/30/14, Mr [redacted] completed a questionnaire about the Pre-Development service, in which he provided positivefeedbackA copy of his signed questionnaire is attached.The Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample, packagingand relevant information about the product in a professional format for presentation to a Licensee, at Client’ssole expenseDavison, at its option, will offer to provide further development services, under aseparate contract for a separate fee, to assist in obtaining or creating the sample and presentation materialfor the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not toobtain them at all.”Following the completion of the services under the Pre-Development Agreement, on 08/05/2014,Davison provided to Mr [redacted] a proposed agreement for further development workThisproposal is consistent with our disclosures and the terms of the Pre-Development AgreementTodate, Mr [redacted] has not engaged these additional services, which is his prerogative.As stated, Mr [redacted] was fully informed of all services and their related fees offered byDavison, BEFORE he entered into any contractThe services for which there existed a contracthave been performed to his documented satisfactionNo additional contracts have been enteredand no additional payments have been receivedThere is no basis to warrant a refund for servicesrendered.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.Enclosures
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10415686, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, I did not contact [redacted] , I did start to fill out the form, But when I seem they was asking for money, I did not contain the form, I click outThe days later, [redacted] call me and said he seen where I started and idea and didn't completedHe wanted to find out about my ideaThat's when the first time I told him, I was not working and don't have any money for it right nowThen he was explaining to me how to get started and what the company that except my idea , will pay you for your ideaI keep telling him, I'm not working, he suggested borrowing money from family members to just get startedHe told me about the$and he would give me a discount and I can pay monthly payments as I get the money, please! Why would I pay a company $ knowing, I'm going to lose it after my last paymentI did no get or was told about the new product sample agreement and the thousands of dollars I have to pay And pay in seven days, after I paid him $ On 2/1/Even though I told him everytime I made a payment toward getting started, I can't and don't have any more money to pay, That's when I was told these things on the phone by [redacted] , that where company royalty come in atI was not fully aware of no more fee or money to payI did try to contact Mr [redacted] , I was told he was not longer with the companyAnd last time talking with Mr [redacted] , I told him again I don't have any more moneyHis words he email to me was, His feeling at this stage is that you're unable and willing to continue pursuing your idea or,at the very least , pursuing it with our company.if that's the case, call himI did call himThen 9/24/Mr [redacted] contact me and tried the same thing with meThey recorded every thing,
[redacted] They Failed to mention that I was told to just sign the last page and Fax it back to themNot only that but I told them I had a limited income, and not once did they mention I would have to pay more moneyI felt trapped and used!
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 12/04//We understand that customer service is vital in all businesses and is imperative when operating asuccessful businessCustomer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the processUnfortunately despite our best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensedThat appears to be the simple truth with Mr [redacted] Mr [redacted] has been a valued client since first contracting Davison in October In his complaint, Mr [redacted] states he “lost almost everything” implying that the expected a financial gain from his projectWhile this is certainly the ideal outcome of the new product development process, it is simply not an outcome that can be guaranteedAt the initial contact with Davison, our clients are provided with disclosures that set out the risks of the new product development process, as well as Davison’s historical success rates in securing licensesIt is only after this full disclosure, and the client’s acknowledgment of the disclosure, that any contracts for services are enteredFurther, the express terms of the contracts are explicit that Davison make no representation abut the likelihood of financial gainThe New Product Sample Agreement which Mr [redacted] entered contains the following provisions.“Davison has made no representations concerning the likelihood that the Client will receive any financial gain from the development of the Idea.“The Client understands that there is no way of knowing at this time if the targeted corporation will license, buy or pay royalties for the Idea once it has been developedClient acknowledges that Davison has made no representations concerning the likelihood of licensing, marketing, royalty payments or profitability.'”With regard to the specific services provided to Mr [redacted] , these services were provided with his express written approval and authorization, and to his documented satisfactionDavison created a design for his product sample which he approved and completed a questionnaire about providing generally positive feedbackIn reliance on his approval, the physical product sample and presentation material were createdHe authorized the presentation of his product sample, the presentation was made and, unfortunately, the corporation declined to license his ideaMr[redacted] then authorized a second presentation to a new corporationAgain, the corporation chose to not license his ideaMr [redacted] chose not to pursue any additional presentations and our last contact with him, prior to the present complaint, was on 03/14/Copies of his approvals, authorizations, and questionnaire are enclosed (note the actual approved design has been redacted for confidentiality purposes).Mr [redacted] also requests a full accounting of the fees paid for services and to be provided with “everything built” for his projectWithin the New Product Sample Agreement, which Mr [redacted] entered, he was provided a variety of payment optionsHe selected a payment option of a flat fee and a percentage of royaltiesThis retainer is payment in full of all services outlined in the contractThere is no obligation to provide a further accountingIf he wanted such an accounting, he was provided the option of paying an hourly rate in which case a specific accounting would have been providedAs for his request for his project materials, they have been sent to him under a separate coverA copy of the letter to Mr [redacted] proving these materials is enclosed.As stated, the design, construction, and presentation of Mr [redacted] ’s product sample have been performed with his express written approval and authorizationNo additional contracts have been entered and no additional payments have been receivedThere is no basis to warrant a refund for services renderedThe simple fact is; the product development process provides no guarantees of financial gainOur contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providedHowever, in the interest of customer satisfaction, we will offer two additional presentations at no cost to Mr [redacted] If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Davison Design and Development, Inc.Sincerely, [redacted] ***Associate CounselDavison Design and Development
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 01/05/Subsequent to his complaint, on 01/07/2015, a member of our licensing department spoke with Mr [redacted] and addressed his concerns Despite this resolution, a complete response to his complaint is provided below.Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the processIn Mr [redacted] ’s case, he approved the design of his product sample; he authorized the presentation of his product idea after having received the presentation material which included a photograph of the physical product sample; and he complete two questionnaires about the design and the presentation material in which he provided positive feedback.At his request, the product sample was shipped to himAt that point he expressed concern over the quality of the construction of the product sampleThe contract for the construction of the product sample is explicitly clear that the sample is meant for demonstration purposes onlyThe product sample is not intended to be of the quality of a final product that may be manufactured and sold at retailThis was explained to Mr [redacted] in the conversation of 01/07/He stated that he understood and the matter was resolved.In the interest of customer satisfaction, we will offer two additional presentations at no cost to Mr, [redacted] If he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Associate CounselDavison Design and Development, Inc
[redacted] ***Revdex.com of Western Pennsylvania [redacted] ***February 20, 2015Re: [redacted] ***Your ID#: [redacted] Dear [redacted] ***;This letter is in response to the above referenced complaint filed by [redacted] against Davison Design and Development, Inc(Davison) on or about 02/14/2015.At the outset, it should be made clear the ** [redacted] has not engaged any services withDavison, nor has she made any payments to Davison.On 0119/2015, ** [redacted] initiated contact with Davison by submitting an ideafor a new product through Davison’s websiteShe made this contact by entering aConfidentially AgreementUnder the express term of the Agreement; “Davison will notuse, disclose, license or sell this idea with out my [***] express writtenpermission.” Davison takes the obligation of confidentiality seriously, and abides by theterrm of the AgreementRepresentatives from Davison have been in contact with her todiscuss her idea and to offer Davison’s services** [redacted] has not engaged any services.At her request, as contained within her complaint, she has been placed on our “DoNot Contact” listIn light of the fact that no service contract was entered, no paymentswere received, and no future contact with ** [redacted] is anticipated, I kindly request thather complaint be closed as “resolved”.Sincere [redacted] ***Associate CounselDavison Design and Development, Inc
This letter is in response to the supplemental comments submitted regarding the abovereferenced complaintWe provided our initial response on December 16, and incorporatethat reply hereinIn that response we provided a summary of the services completed, and copiesof Mr [redacted] ’s signed approval, authorizations, and completed questionnairesWe also provideda copy of the letter to Mr [redacted] providing him with additional copies of the deliverablespursuant to the contracts he enteredWe also provided to him the actual physical productsamplesA copy of this letter and the delivery confirmation receipt are enclosed.In his supplemental comments, he demands proof that the presentation of his product ideawere madeTwo presentations have been made; the first to the [redacted] company on or about07/and the second to [redacted] ***, Incon or about 01/07/Both presentations werespecifically authorized by Mr***Enclosed please find a copy of the USPS Priority Maillabels documenting these two presentations(Note the actual contact name at each corporationhas been redacted.)Finally, as set forth in our initial response, we have offered to make two additionalpresentations at no cost to Mr [redacted] He has not accepted this offerDavison has not only metits contractual requirements by performing all services with Mr [redacted] ’s express writtenapproval and authorizationThese services have been provided to his documented satisfaction.Davison has gone beyond its obligations by offering additional service at no cost to Mr [redacted] While it is his prerogative to decline these services, his decision to not accept this offer does notnegate the fact that all services were properly provided.In light of the above matters, his complaint should be closed as “resolved”.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.EnclosuresTurning ideas
Mr [redacted] ***Revdex.com of Western Pennsylvania [redacted] ***March 30, 2014Re: [redacted] Your ID#: [redacted] Dear Mr***;This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about03/20/Customer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of aninitial contact, to the presentation of a client’s product sample, we try to maintain an openchannel of communicationIn her statement, Ms [redacted] makes inflammatoryallegations of conduct which are simply not supported by the factsDavison hasperformed its services which were contractually dueMs [redacted] has not met herobligation of payment, thus any outstanding services are not yet due to be performed.At the outset, Ms [redacted] ’s allegation that Davison processed a charge withouther authorization is meritlessIt is Davison’s policy to secure specific authorization fromits client for each specific chargeA review of her file indicates the last payment on herproject was in January and Davison was in contact with her on the date of thechargeAs will be detailed below, Davison has continued to be in contact with Ms[redacted] over the past two years and there has been no prior claim of an unauthorizedchargeTo voice such a claim, more than two years after the charge, and after years ofcontinued contact with Davison, evidences a fabrication on her part.Ms [redacted] has been a valued client since first contacting Davison in June 2012.She entered into two separate contracts for servicesThe first, the Pre-DevelopmentAgreement obligated Davison to compile research data relevant to her submitted idea.This service was completed and the research was sent to Ms [redacted] in August 2012.Following the completion of the first contract, Ms [redacted] entered into a second contract,the New Product Sample Agreement, for the design and construction of a product sampleThis contractprovided a seven day revocation period which Ms [redacted] did not invokeShe selected apayment option and has made a series of partial payments toward the fee, the last chargeoccurring on January 22, The contract provides that no services are due until fullpayment has been receivedDavison continued to be in contact with Ms [redacted] over thenext two yearsMost recently, in January 2015, Ms [redacted] contacted Davison via email, requesting a copy of the contractThere was no reference to a claimedunauthorized charge, or a stated termination of the contractDavison is willing toproceed under the terms of the contract; however there is no basis for a refund if thecontract is cancelled after expiration of the revocation period.Despite having no contractual obligation to process a refbnd, Davison has nointerest in retaining fees for services that will not be performedDavison will agree towaive its claim for the unpaid balance and refund 80% of the monies paid toward theNew Product Sample AgreementThere is no basis to refund any monies on the PreDevelopment Agreement as these services have been performedIf Ms [redacted] desires toaccept this offer, she need simply contact me directly in our legal department and thepaper work will be forwarded to her attention[redacted] ***Associate CounselDavison Design and Development, Inc.Turning
This letter is in response to the additional comments submitted by Mr [redacted] regarding the above referenced complaintWithout reiteration, Davison’s original response of 02/03/is incorporated as if fully set forth herein.As detailed in the initial response, Mr [redacted] approved the original design of his product sample, completed a questionnaire giving positive feedback and authorized the presentation to two targeted companiesAfter those companies declined to pursue his product idea, Mr, [redacted] raised concerns about the product sampleAt no cost to him, the product sample was redesignedAgain, he approved the re-design, and authorized a third presentationAgain, the product idea was not licensedNow, more than a year after our last contact with Mr [redacted] , he alleges he was “strong armed”This allegation has no factual basis and evidences a retrospective rationalizationThe new product development process is a high risk ventureThere is no guarantee that a particular product idea will be licensed and no guarantee of a financial gainAll of our disclosures and contracts have numerous, explicit statements on that point.While this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providednor does it alter the fact that said services were provided with the client’s approval and authorization.Mr [redacted] raises questions about the offer of two additional presentations at no cost to himThe specific targeted corporation would be selected by the Licensing DepartmentMr [redacted] would be provided with their identity, as well as information about Davison’s past presentations to each corporationWith regard to the form of presentation, that depends largely upon the practices and preferences of the particular targeted companyTypically, the initial presentation is visual, descriptive information provided to the company contact and the product sample is shipped upon requestThe authorization to make the presentation (a copy of which was previously provided) explicitly states; “I authorize Davison to ship visual information prior to shipping product sample materials.” At all times, Davison endeavors to present a client’s product idea in a manner that will allow a full and fair evaluation from the targeted corporationHe also requests a “guarantee” that the targeted corporation will provide feedbackThis is a detail that Davison has no control over, thus can provide no such guaranteeSimply put, many companies do not provide an explanation of their decisionAccordingly, Davison can not relay to the client more detail than what is shared by the targeted corporation.Davison continues its offer of two additional presentations at no cost to the clientIf he chooses to accept this offer, he need only contact our Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Associate CounselDavison Design and Development, Inc.Turning ideas into products
This letter is in response to the above referenced complaint filed by MrChris [redacted] against Davison Design and Development, Inc(Davison) on or about 09/19/ Contrary to Mr [redacted] ’s allegation that Davison did not fulfill its obligations, as will be detailed, we provided our services with Mr [redacted] ’s express written approval and authorization, and to his documented satisfactionIn fact, Davison has gone beyond its contractual obligations in providing its services We understand that customer service is vital in all businesses and is imperative when operating a successful businessCustomer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, we try to maintain an open channel of communication, disclosing our services and fees upfront and securing our clients’ approval and authorization throughout the process Unfortunately, despite our best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensedThat appears to be the simple truth with Mr [redacted] A brief summary of the services provided to Mr [redacted] , and his documented approval, authorizations, and stated satisfaction follows; Mr [redacted] contacted Davison with a new product idea and he signed a disclosure of Davison’s historical statistics regarding the product development process and the securing of license agreements He entered an agreement for research services which were performed and provided to him 11/- He entered an agreement for the design and creation of an integrated product rendering and presentation materials 01/21/- He approved the design and completed a questionnaire about the design giving positive feedback Based upon his approval, the presentation materials were finalized and an Executive Briefing was submitted to him 02/08/- He approved, in writing, the presentation and completed yet another questionnaire about the Executive Briefing, providing positive feedback 04/23/- the presentation was made; unfortunately the corporation chose not to license his idea Mr [redacted] provided three corporations that he wanted Davison to contact to make a presentation of his product ideaThough not contractually obligated, and at no cost to Mr [redacted] , Davison contacted these companies Unfortunately none were willing to review his presentation Mr [redacted] requestedthe return of his prototype that he had submitted to DavisonAgain, though our contracts explicitly indicate the Davison has no obligation to retain or return any material submitted to it by our clients, the prototype was returned at no cost to Mr [redacted] Copies of the referenced documents are enclosed (note the actual approved design has been redacted for confidentiality purposes) In his complaint, Mr [redacted] alleges the company to which his idea was presented was inappropriate, as it does not deal with marine or aquatic productsHe is mistakenInitially, he was provided the identity of the corporation well in advance of the creation of the presentation material and before the actual presentationIf he had an issue with the selected company, he could have, but did not, raise any concernIt is only after the fact that he is attempting to manufacture an issueThe targeted company was [redacted] It is apparent that Mr [redacted] has confused this company with the [redacted] [redacted] Products is in the marine industry and was an appropriate company for his product ideaA copy of their website is enclosed As stated, the design of the presentation material, and presentation of Mr [redacted] ’s product idea have been performed with his express written approval and authorization, and to his documented satisfactionThere is no basis to warrant a refund for services renderedThe simple fact is; the product development process provides no guarantees of financial gainOur contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were provided Despite the fact that Davison has already gone above and beyond its contractual obligation in providing services to Mr [redacted] , in the interest of customer satisfaction, we will offer two additional presentations at no cost to himThe additional services anticipate Mr [redacted] ’s cooperation in providing the prototype in the event a corporation makes a request for itIf he chooses to accept this offer, he need only contact our Licensing Department who will proceed with the necessary paperwork [redacted] Associate Counsel Davison Design and Development, Inc
Please be advised that I have, this date, spoken with Ms [redacted] about her project at DavisonMs [redacted] has expressed her approval of the design of her product sample, has acknowledged the outstanding balance on her contract and has expressed a desire to proceed forward with her projectAccordingly, Davison will be continuing its work with Ms [redacted] on her projectMs [redacted] has agreed to noti& your office directly In light of the above resolution, I ask that her complaint be closed as “resolved.”
I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept this resolution that was decided for me by Davison without having an option to choose It is unfortunate that a company that highlights (the very few) significant success stories on their websites and public appearances can be so shallow in terms of core values I initially believed in Davison, but lost trust due to aggressive sales tactics and lack of professionalism Even my concerns were not received as an opportunity to work with me (a client that believed in her product), instead a resolution to just refund fees by Davison's lawyer was how Davison decided to end my journey Good luck to everyone else
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum From the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communication, disclosing our fees and services in advanceIn his statement, Mr [redacted] alleges he was not informed of the additional fees associated with the offer of additional services for his new product ideaHe is simply incorrectAs will be detailed below, he was provided a complete disclosure of the types of services offered, and their related fees, as well as an explicit statement that it is Davison’s practice to seek more than one contract for a submitted idea BEFORE any contract was entered On 12/09/2013, Mr [redacted] contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing of the various services and related feesA copy of the disclosure, as provided to Mr [redacted] , is enclosedFurther, this information is freely available on Davison’s websiteTo allege he was not provided this information is simply false On 12/17/2013, Mr [redacted] entered into an agreement for Pre-Development services which obligated Davison to compile research data related to his product idea These services were completed and the research material sent to Mr [redacted] on 02/06/He has acknowledged receipt of these materials in his complaintThe agreement contains the following provisions; “Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expenseDavison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material for the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not to obtain them.” On 2014, after completion of the initial pre-development services, Mr [redacted] was offered a contract for additional services for an additional feeThis offer is consistent with the disclosures as well as the terms of the Pre-Development agreement Mr [redacted] has not engaged these additional services, which is his prerogativeIn his complaint, he requests to “be done with Davison”; accordingly his project file has been closed As detailed above, Mr [redacted] was informed of the additional services twice; the first disclosure occurring BEFORE he entered any contract and the second disclosure occurring within the terms of the Pre-Development AgreementThe allegation that he was not informed of these facts is unjustifiedThe services for which there existed a contract have been performedNo additional services have been contracted and no additional payments have been madeThere is no basis to warrant a refund for services rendered to his documented satisfaction Sincerely [redacted] Associate Counsel Davison Design and Development, Inc Enclosures Turning ideas
This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about03/20/Customer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimum From the time of aninitial contact and throughout our process, we maintain an open channel ofcommunication, disclosing our services and fees upfront and securing our clients’approval and authorization throughout the processOur contracts are simply written,with no “fine print” provisionsIt is not possible to be more upfront with our clientsabout our services and feesIn her statement, Ms [redacted] alleges she was misled aboutthe costs associated with the development of her projectAs will be detailed below, Ms[redacted] was provided explicit, clear disclosures of the relevant fees.Ms [redacted] contacted Davison about a new product idea through Davison’swebsiteThe system Davison utilizes for electronic submissions makes it impossible fora person to submit an idea without first having two separate disclosures displayed in aprintable and savable format, and the person electronically acknowledging thedisclosuresMs [redacted] acknowledged, via an electronic signature, that she receivedand read the two disclosure statementsIt is important to note that the disclosures aremade BEFORE the Client enters any service contract or makes any payment to Davison.Among the disclosures is the statement that “It is Davison’s practice to seek morethan one contract in connection with a submitted idea.” The disclosure then provides alisting the various services and related feesEnclosed, please find a copy of thedisclosure detailing our services.Following her acknowledgment of the disclosures, Ms [redacted] entered into anagreement for Pre-Development services which obligated Davison to compile researchdata related to her product ideaDavison completed the Pre-Development services andforwarded the compiled research to Ms [redacted] on 02/12/The researchcomprised nine (9) U.Spatent documents and information on six (6) products currentlyin the market which are similar to her submitted ideaMs [redacted] acknowledgedreceipt of these materials on 02/20/and again in her complaintThe Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaininga product sample and relevant information about the product in aprofessional format for presentation to a Licensee, at Client’s sole expense.Davison, at its option, will offer to provide further development services,under a separate contract for a separate fee, to assist in obtaining or creatingthe sample and presentation material for the targeted LicenseeClient is awarethat he or she is free to obtain such materials elsewhere or not to obtain them.”Consistent with the terms of the Pre-Development Agreement and the disclosures thatMs [redacted] acknowledged, Davison offered additional services for the development ofher projectShe had declined these additional services, which is her prerogative.As stated, Ms [redacted] was fully informed of all services and their related feesoffered by Davison, BEFORE she entered into any contractThe services for which thereexisted a contract have been performedNo additional contracts have been entered andno additional payments have been receivedThere is no basis to warrant a refund forservices rendered[redacted] ***Associate CounselDavison Design and Development, Inc
This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about03/14/Please note that Ms [redacted] has been refunded her payment in fullA copyof the refund receipt is attached hereto.In light of the refund, I kindly ask that her complaint be closed as “resolved”.Since ly, [redacted] ***Associate CounselDavison Design and Development, Inc.EnclosureDavison
This letter is in response to the second set of supplemental comments submitted regardingthe above referenced complaintWe provided our initial response on December 16, andresponded to his first set of supplemental comment on January 06, We incorporate thosereplies herein.In his second set of supplemental comments, Mr [redacted] raises a concern over theconstruction quality and performance of the product sample, stating; “I would not buy this as aconsumer...” This statement highlights a basic misunderstanding of the purpose of the productsampleAs set forth in the contract; “The sample is for demonstration purposes and may differ inappearance, size, materials, performance and other characteristics from the type of final licensedproduct built by a manufacturer in full production.” The product sample is not intended to be of afinished product quality, but to demonstrate to a potential licensee the feasibility of addressing theidentified problem with a cost-effective, easy to manufacture product.We have offered to make two additional presentations at no cost to Mr [redacted] He hasnot accepted this offerDavison has not only met its contractual requirements by performing allservices with Mr [redacted] ’s express written approval and authorizationThese services have beenprovided to his documented satisfactionDavison has gone beyond its obligations by offeringadditional service at no cost to Mr [redacted] While it is his prerogative to decline these services,his decision to not accept this offer does not negate the fact that all services were properlyprovided.In light of the above matters, his complaint should be closed as “resolved”.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.Turning ideas into products
they didn't go above and beond, they would not return any of my phone calls not even the president of the company I made calls the other companys they never heard of the dsavison company I new right there this was a take the money and run company ,that was my retirement money ,in the contract I have it state maltupale companys ,in the beginning [redacted] demanded money other wise some one elsa would take .the companys track record shows they sould be out of bussness.please help me get my money back thank you
This letter is in response to the above referenced complaint, filed by Ms [redacted] , against Davison Design and Development, Inc(Davison) on or about 09/15/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’s product sample, we tiy to maintain an open channel of communication and secure our client’s approval throughout the processMs [redacted] has been a valued client since first contacting us in September The product development process provides no guarantees of financial gain and often is pursued over a lengthy period of timeAs a result, it is easy to lose track of the work and effort that has been provided along the way, particularly in the unfortunate event that a license is not securedHer complaint provides numerous miseharacterizationsDavison has provided its services with her express written approval and authorization, and in a professional and prompt mannerA brief summary of events will aid in understanding the services that were provided Ms [redacted] contacted Davison in September of She was provided with, and acknowledged that she received and read, two disclosures which outline our services and fees and the risks of the new product development processFollowing receipt of these disclosures, she entered into a Pre-Development Agreement on 09/19/for the completion of research related to her submitted ideaThis research was completed and provided to her on 10/29/2012, within six weeks of her contracting for the serviceFollowing the completion of this initial service, she entered into a custom agreement on 01/11/Contrary to her complaint, this contract was not for the development and marketing of her ideaIt was for the design and construction of packaging and presentation materialMs [redacted] , as she correctly states in her complaint, already had constructed a physical product sampleDavison submitted a design of the packaging to Ms [redacted] which she approved, in writing, on or about 04/01/— less than three months after entering the contractA copy of her signature approval is attached; note the approved design has been obscured for confidentiality purposesAt that time she also completed a questionnaire in which she provided positive feedback about the proposed designA copy of this questionnaire is attachedIn reliance upon her approval of the design, and within six weeks, Davison constructed the package sample and created presentation materialsThe Executive Briefing contained an actual photograph of the constructed package sampleOn or about 05/13/2013, she authorized the presentation of her product idea to the targeted corporationAt that time, Ms [redacted] also completed a second questionnaire in which she provided positive feedback about the presentation materialsIt is this questionnaire which she claims she provided a “very dissatisfied” responseHowever in reviewing the questionnaire, it is apparent she confused the notion that the presentation material “communicated thoroughly and quickly” with the time the process took to create the presentation materialAs outlined above, each step was performed in a prompt mannerA copy of her authorization and the questionnaire are attachedThe presentation of her product idea was made to the corporation who, unfortunately, chose not to pursue the ideaA copy of the e-mail exchange with targeted corporation is enclosed; note the contact name and information relating to the product idea details have been redacted for confidentiality Her concerns of her idea being stolen are baselessWhen Ms [redacted] submitted her idea, she did so by entering a Confidentially AgreementUnder the express terms of the Agreement; “Davison will not use, disclose, license or sell this idea with out my [Ms [redacted] ] express written permission.” Davison takes the obligation of confidentiality seriously, and abides by the terms of the AgreementAs such, her concern over the confidence of her idea is unwarrantedFinally, she alleges that all six of her prototypes were not returnedThis is false; these items were returned on 06/20/via USPS certified mail tracking # [redacted] As stated earlier, the simple fact is; the product development process provides no guarantees of financial gainOur contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providedDavison has no obligation, legal or otherwise, to refund any monies paid by Ms [redacted] for services rendered to her documented satisfaction
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 03/30/Customerconcerns upset everyone and our staff works very hard to troubleshoot them so communicationerrors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’sproduct idea, we try to maintain an open channel of communicationIn his statement, Mr[redacted] raises a concern over Davison’s use of his idea and the promptness of the servicesAswill be detailed, Davison has adhered, and continues to adhere, to its obligations ofconfidentialityFurther, all services have been provided in a professional, prompt manner andwith Mr [redacted] ’s express written approval.Mr [redacted] first contacted Davison with his idea for a new product in February Aswith all clients, his idea was submitted pursuant to a Confidentiality AgreementDavison hasmaintained, and continues to maintain, the confidentiality of his idea, as it does for all its clients’ideasHowever, Davison can not account for similar, or the same, ideas that may be submittedby other clients, or that may be disclosed to the general public through other avenuesIt is notuncommon for multiple people to conceive of the same, or similar, products independently.Because of this fact, Davison requires all clients to undergo the initial pre-development researchso that some level of knowledge may be secured as to what is in the prior art.On 04/22/2014, Mr [redacted] entered a contract for the creation of a rendering of hisproduct idea and of presentation materials, in the form of an Executive BriefingOn 07/11/2014,he approved, in writing, the design of the rendering and completed a questionnaire about therendering, providing positive feedbackIn reliance on his approval, the Executive Briefingmaterials were createdOn 07/27/2014, Mr [redacted] authorized the presentation of his productidea and completed a second questionnaire on the Executive Briefing, again providing positivefeedbackCopies of his signed documents are enclosed(Note: the actual approved design hasbeen redacted for confidentiality purposes.)On 09/09/14, his product idea was presented to the designated corporationMr[redacted] was provided with a status update call on 9/19/and 10/28/In addition, his fileindicates attempts to reach Mr [redacted] on 12/02/20104, 12/03/2014, 12/30/2014, 01/12/and01/30/Mr [redacted] was advised in a voice message Ofl 01/30/that the designatedcorporation had decided to not pursue his product idea.As stated, all services have been performed with Mr [redacted] ’s express written approvaland authorization, and to his documented satisfactionWhile it is unfortunate that the targetedcorporation chose not to pursue his product idea, that fact does not negate the services and doesnot provide a basis for a refundThe simple fact is; the product development process providesno guarantees of financial gainWhile this is of little comfort to a client who has expendedconsiderable time, money, effort and emotion into a project, the fact that a particular project doesnot bring financial gain to the client does not invalidate the services that were providedHowever,in the interest of customer satisfaction, Davison will offer two additional presentations at no costto Mr [redacted] If he chooses to accept this offer, he need only contact our Licensing Departmentwho will coordinate the necessary paperwork to authorize the presentations.Sincerej [redacted] ***Associate CounselDavison Design and Development, Inc.Turning ideas into productsDavison • RIDC Park Alpha Drive • Pittsburgh PA • wvAv,Davison com• Tell 866.Dav son • Fax 1,• International 412.SFe 794Enclosures
This letter is in response to the above referenced complaint filed by Ms. [redacted] against Davison Design and Development, Inc. (Davison) on or about 09 16 2014. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a... minimum. From the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communication. On or abut 06/06/20 14, Ms. [redacted] entered into an agreement for Pre Development services which obligated Davison to compile research data related to her product idea. This contract provided a revocation period during which a refund of payments would be made if the contract was timely cancelled. Ms. [redacted] did not provide her cancellation until 07/14/2014, well beyond the stated period. The contract does not provide for a refund of payments for cancellations made beyond the stated revocation period. However, Davison has no interest in retaining fees for services which will not be performed. Accordingly, Ms. [redacted] ’s payment
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 12/26/In hisstatement, Mr [redacted] implies he was not advised of the additional cost for additional servicesofferedHe is mistakenAs will be detailed below, he was fully apprised of the types of servicesoffered and their related fees BEFORE any contract was entered.Mr [redacted] contacted Davison about a new product idea through Davison’s website.The system Davison utilizes for electronic submissions makes it impossible for a person to submitan idea without first having two separate disclosures displayed in a printable and savable format,and the person electronically acknowledging the disclosuresOn 03/26/14, Mr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosurestatementsIt is important to note that the disclosures are made BEFORE the Client makes anypayment to DavisonAmong the disclosures is the statement that “It is Davison’s practiceto seek more than one contract in connection with a submitted idea.” The disclosure thenprovides a listing the various services and related feesEnclosed, please find a copy of thedisclosure as it was presented to Mr [redacted] .Following his acknowledgment of the disclosures, on 04/08/14, Mr [redacted] enteredinto an agreement for Pre-Development services which obligated Davison to compile researchdata related to his product ideaDavison completed the Pre-Development services and forwardedthe compiled research to Mr [redacted] on or about 07/24/On 07/30/14, Mr [redacted] completed a questionnaire about the Pre-Development service, in which he provided positivefeedbackA copy of his signed questionnaire is attached.The Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample, packagingand relevant information about the product in a professional format for presentation to a Licensee, at Client’ssole expenseDavison, at its option, will offer to provide further development services, under aseparate contract for a separate fee, to assist in obtaining or creating the sample and presentation materialfor the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not toobtain them at all.”Following the completion of the services under the Pre-Development Agreement, on 08/05/2014,Davison provided to Mr [redacted] a proposed agreement for further development workThisproposal is consistent with our disclosures and the terms of the Pre-Development AgreementTodate, Mr [redacted] has not engaged these additional services, which is his prerogative.As stated, Mr [redacted] was fully informed of all services and their related fees offered byDavison, BEFORE he entered into any contractThe services for which there existed a contracthave been performed to his documented satisfactionNo additional contracts have been enteredand no additional payments have been receivedThere is no basis to warrant a refund for servicesrendered.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.Enclosures
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10415686, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, I did not contact [redacted] , I did start to fill out the form, But when I seem they was asking for money, I did not contain the form, I click outThe days later, [redacted] call me and said he seen where I started and idea and didn't completedHe wanted to find out about my ideaThat's when the first time I told him, I was not working and don't have any money for it right nowThen he was explaining to me how to get started and what the company that except my idea , will pay you for your ideaI keep telling him, I'm not working, he suggested borrowing money from family members to just get startedHe told me about the$and he would give me a discount and I can pay monthly payments as I get the money, please! Why would I pay a company $ knowing, I'm going to lose it after my last paymentI did no get or was told about the new product sample agreement and the thousands of dollars I have to pay And pay in seven days, after I paid him $ On 2/1/Even though I told him everytime I made a payment toward getting started, I can't and don't have any more money to pay, That's when I was told these things on the phone by [redacted] , that where company royalty come in atI was not fully aware of no more fee or money to payI did try to contact Mr [redacted] , I was told he was not longer with the companyAnd last time talking with Mr [redacted] , I told him again I don't have any more moneyHis words he email to me was, His feeling at this stage is that you're unable and willing to continue pursuing your idea or,at the very least , pursuing it with our company.if that's the case, call himI did call himThen 9/24/Mr [redacted] contact me and tried the same thing with meThey recorded every thing,