This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 01/23/Setting asidethe defamatory comments contained within her complaint, Ms [redacted] implies she was notadvised of the additional cost for additional services offeredShe is mistakenAs will bedetailed below, she was fully apprised of the types of services offered and their related feesBEFORE any contract was enteredThe services for which there existed a contract have beenperformedThere is no basis to warrant a refund.Ms [redacted] contacted Davison about a new product idea through Davison’s website.The system Davison utilizes for electronic submissions makes it impossible for a person to submitan idea without first having two separate disclosures displayed in a printable and savable format,and the person electronically acknowledging the disclosuresOn 08/15/2012, Ms [redacted] acknowledged, via an electronic signature, that she received and read the two disclosurestatementsIt is important to note that the disclosures are made BEFORE the Client makes anypayment to DavisonAmong the disclosures is the statement that “It is Davison’s practiceto seek more than one contract in connection with a submitted idea.” The disclosure thenprovides a listing the various services and related feesEnclosed, please find a copy of thedisclosure as it was presented to Ms [redacted] .Following her acknowledgment of the disclosures, on 08/31/2012, Ms [redacted] enteredinto an agreement for Pre-Development services which obligated Davison to compile researchdata related to her product ideaDavison completed the Pre-Development services and forwardedthe compiled research to Ms [redacted] on or about 02/18/2013.The Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample, packagingand relevant information about the product in a professional format for presentation to a Licensee, at Clientssole expenseDavison, at its option, will offer to provide further development services, under aseparate contract for a separate fee, to assist in obtaining or creating the sample and presentation materialfor the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not toobtain them at all.”Following the completion of the services under the Pre-Development Agreement, on 192013,Davison provided to Ms [redacted] a proposed agreement for further development workThisproposal is consistent with our disclosures and the terms of the Pre-Development AgreementTodate, Ms [redacted] has not engaged these additional services, which is her prerogativeFurther, itshould be clarified that, as Ms [redacted] has neither engaged Davison’s services to create theproduct sample and presentation material, nor has she provided these items on her own, there hasbeen no presentation of her product idea.As stated, Ms [redacted] was fully informed of all services and their related fees offeredby Davison, BEFORE she entered into any contractThe services for which there existed acontract have been performedNo additional contracts have been entered and no additionalpayments have been receivedThere is no basis to warrant a refund for services rendered.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 01/26/At the outsetit should be clarified that Mr [redacted] ’s project was actually submitted as ajoint project, theother individual being Mr [redacted] ***lAs will be detailed below, each step of thedevelopment and presentation process was conducted with the express written approval andauthorization of both Mr [redacted] and Mr [redacted] ***l.We understand that customer service is vital in all businesses and is imperative whenoperating a successful businessCustomer concerns upset everyone and our staff works very hardto troubleshoot them so communication errors are kept to a minimumFrom the time of an initialcontact, through the research and development of a new product idea, to the presentation of aclient’s product sample, we try to maintain an open channel of communication, disclosing ourservices and fees upfront and securing our clients’ approval and authorization throughout theprocessUnfortunately, despite our best efforts, clients are occasionally dissatisfied, particularlywhen their product ideas are not licensedThis appears to be the case in Mr [redacted] ’ssituation.His complaint contains numerous and defamatory statementsHe alleges there hasbeen no activity on his project since this is falseWe continued to work with him throughHe authorized a presentation of the project in February 2013, and the presentation wasmade in April Our last contact with him was on December 02, He alleges “not onecompany has yet had the opportunity to review” his project this is falseHe specificallyauthorized, in writing, three presentations of his projectAll three presentations were made,however no corporation chose to license the product ideaFinally, his post completely ignoresthe fact that each step of the process was performed with his express written approval andauthorizationHe even completed questionnaires in which he provided positive feedback.On 02/Mr [redacted] and Mr [redacted] ***l entered an agreement for the designand construction of a product sampleA proposed design was prepared and submitted for theirapprovalThey approved the product sample design in July and completed a questionnaireabout the design providing positive feedbackBased upon this approval, the physical productsample was constructed and presentation materials preparedThe presentation material, in theform of an Executive Briefing, which included an actual photograph of the constructed productsample, was provided to themOn 10/30/2009, they authorized, in writing, the presentation of theproduct sample to a corporation and completed a questionnaire about the Executive Briefing inwhich they provided positive feedbackThe product idea was presented; unfortunately, thecorporation chose not to license the product ideaAt their express direction, a secondpresentation was made to a second corporation, who again chose not to license the ideaAsnoted in the complaint, the product sample was re-designed following concerns they hadexpressedThis re-design was performed at no cost to the clientsThey approved the re-designedsample in November Presentation materials were again created and they authorized a thirdpresentation on 02/14/This presentation was made; again the corporation did not licensethe ideaOur last contact with the clients was in December 2013.Throughout this process, they had been continually apprised of the status throughconsistent updatesWe contacted them to discuss further services which they have not engaged.As such, we have completed all services with their approval, authorization and to theirdocumented satisfactionWe have not received any further authorization to pursue additionalpresentationsAs stated, our last contact was in December Now, more than a year later,Mr [redacted] feels justified in filing this complaintThere is no basis to warrant a refund forservices performed with the clients’ express written approval and with their express writtenauthorization.Attached, please find copies of the various approvals, authorizations and completedquestionnaires referenced aboveNote the actual approved designs have been redacted forconfidentiality purposesIn the interest of customer satisfaction, we will offer two additionalpresentations at no cost to the clientsIf they choose to accept this offer, they need only contactour Licensing Department who will coordinate the necessary paperwork to authorize thepresentations.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.EnclosuresTurning ideas
This letter is in response to the above referenced complaint filed by Mrand Mrs [redacted] against Davison Design and Development, Inc(Davison) on or about 19/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communicationIn their statement, the [redacted] s alleges they were not informed of the additional fees associated with the offer of additional servicesThey are simply incorrect As will be detailed below, they were provided a complete disclosure of the types of services offered, and their related fees, BEFORE any contract was entered On 05/26/2014, Mr [redacted] contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing the various services and related feesFurther, this information is freely available on Davison’s websiteTo allege they were not provided this information is simply false On 30/14, Mr [redacted] entered into an agreement for Pre-Development services which obligated Davison to compile research data related to their product ideaThis contract provided a revocation period during which a refund of payments would be made if the contract was timely cancelled The contract does not provide for a refund of payments for cancellations made beyond the stated revocation periodHowever, Davison has no interest in retaining fees for services which will not be performed Accordingly, the [redacted] s’ payment has been refunded in fullEnclosed, please find a copy of the refund receipt
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 17/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communication, disclosing our fees and services in advanceIn his statement, Mr [redacted] alleges he was not informed of the additional fees associated with the offer of additional services for his new product ideaHe is simply incorrectAs will be detailed below, he was provided a complete disclosure of the types of services offered, and their related fees, as well as an explicit statement that it is Davison’s practice to seek more than one contract for a submitted idea BEFORE any contract was entered On 10/14, Mr [redacted] contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing of the various services and related feesA copy of the disclosure, as provided to Mr [redacted] , is enclosedFurther, this information is freely available on Davison’s websiteTo allege he was not provided this information is simply false On 17/14, Mr [redacted] entered into an agreement for Pre-Development services which obligated Davison to compile research data related to his product ideaThese services were completed and the research material sent to Mr [redacted] on 11/He completed a questionnaire about this service, in which he provided positive feedbackA copy of his signed questionnaire is enclosedThe agreement contains the following provisions; “Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expenseDavison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material for the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not to obtain them.” On 2014, after completion of the initial pre-development services, Mr [redacted] was offered a contract for additional services for an additional feeThis offer is consistent with the disclosures as well as the terms of the Pre-Development agreementMr [redacted] has not engaged these additional services, which is his prerogative As detailed above, Mr [redacted] was informed of the additional services twice; the first disclosure occurring BEFORE he entered any contract and the second disclosure occurring within the terms of the Pre-Development AgreementThe allegation that he was not informed of these facts is unjustifiedThe services for which there existed a contract have been performed No additional services have been contracted and no additional payments have been madeThere is no basis to warrant a refund for services rendered to his documented satisfaction Sincerely, [redacted] Associate Counsel Davison Design and Development, Inc
This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 01/23/Setting asidethe defamatory comments contained within her complaint, Ms [redacted] implies she was notadvised of the additional cost for additional services offeredShe is mistakenAs will bedetailed below, she was fully apprised of the types of services offered and their related feesBEFORE any contract was enteredThe services for which there existed a contract have beenperformedThere is no basis to warrant a refund.Ms [redacted] contacted Davison about a new product idea through Davison’s website.The system Davison utilizes for electronic submissions makes it impossible for a person to submitan idea without first having two separate disclosures displayed in a printable and savable format,and the person electronically acknowledging the disclosuresOn 08/15/2012, Ms [redacted] acknowledged, via an electronic signature, that she received and read the two disclosurestatementsIt is important to note that the disclosures are made BEFORE the Client makes anypayment to DavisonAmong the disclosures is the statement that “It is Davison’s practiceto seek more than one contract in connection with a submitted idea.” The disclosure thenprovides a listing the various services and related feesEnclosed, please find a copy of thedisclosure as it was presented to Ms [redacted] .Following her acknowledgment of the disclosures, on 08/31/2012, Ms [redacted] enteredinto an agreement for Pre-Development services which obligated Davison to compile researchdata related to her product ideaDavison completed the Pre-Development services and forwardedthe compiled research to Ms [redacted] on or about 02/18/2013.The Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample, packagingand relevant information about the product in a professional format for presentation to a Licensee, at Clientssole expenseDavison, at its option, will offer to provide further development services, under aseparate contract for a separate fee, to assist in obtaining or creating the sample and presentation materialfor the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not toobtain them at all.”Following the completion of the services under the Pre-Development Agreement, on 192013,Davison provided to Ms [redacted] a proposed agreement for further development workThisproposal is consistent with our disclosures and the terms of the Pre-Development AgreementTodate, Ms [redacted] has not engaged these additional services, which is her prerogativeFurther, itshould be clarified that, as Ms [redacted] has neither engaged Davison’s services to create theproduct sample and presentation material, nor has she provided these items on her own, there hasbeen no presentation of her product idea.As stated, Ms [redacted] was fully informed of all services and their related fees offeredby Davison, BEFORE she entered into any contractThe services for which there existed acontract have been performedNo additional contracts have been entered and no additionalpayments have been receivedThere is no basis to warrant a refund for services rendered.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 01/26/At the outsetit should be clarified that Mr [redacted] ’s project was actually submitted as ajoint project, theother individual being Mr [redacted] ***lAs will be detailed below, each step of thedevelopment and presentation process was conducted with the express written approval andauthorization of both Mr [redacted] and Mr [redacted] ***l.We understand that customer service is vital in all businesses and is imperative whenoperating a successful businessCustomer concerns upset everyone and our staff works very hardto troubleshoot them so communication errors are kept to a minimumFrom the time of an initialcontact, through the research and development of a new product idea, to the presentation of aclient’s product sample, we try to maintain an open channel of communication, disclosing ourservices and fees upfront and securing our clients’ approval and authorization throughout theprocessUnfortunately, despite our best efforts, clients are occasionally dissatisfied, particularlywhen their product ideas are not licensedThis appears to be the case in Mr [redacted] ’ssituation.His complaint contains numerous and defamatory statementsHe alleges there hasbeen no activity on his project since this is falseWe continued to work with him throughHe authorized a presentation of the project in February 2013, and the presentation wasmade in April Our last contact with him was on December 02, He alleges “not onecompany has yet had the opportunity to review” his project this is falseHe specificallyauthorized, in writing, three presentations of his projectAll three presentations were made,however no corporation chose to license the product ideaFinally, his post completely ignoresthe fact that each step of the process was performed with his express written approval andauthorizationHe even completed questionnaires in which he provided positive feedback.On 02/Mr [redacted] and Mr [redacted] ***l entered an agreement for the designand construction of a product sampleA proposed design was prepared and submitted for theirapprovalThey approved the product sample design in July and completed a questionnaireabout the design providing positive feedbackBased upon this approval, the physical productsample was constructed and presentation materials preparedThe presentation material, in theform of an Executive Briefing, which included an actual photograph of the constructed productsample, was provided to themOn 10/30/2009, they authorized, in writing, the presentation of theproduct sample to a corporation and completed a questionnaire about the Executive Briefing inwhich they provided positive feedbackThe product idea was presented; unfortunately, thecorporation chose not to license the product ideaAt their express direction, a secondpresentation was made to a second corporation, who again chose not to license the ideaAsnoted in the complaint, the product sample was re-designed following concerns they hadexpressedThis re-design was performed at no cost to the clientsThey approved the re-designedsample in November Presentation materials were again created and they authorized a thirdpresentation on 02/14/This presentation was made; again the corporation did not licensethe ideaOur last contact with the clients was in December 2013.Throughout this process, they had been continually apprised of the status throughconsistent updatesWe contacted them to discuss further services which they have not engaged.As such, we have completed all services with their approval, authorization and to theirdocumented satisfactionWe have not received any further authorization to pursue additionalpresentationsAs stated, our last contact was in December Now, more than a year later,Mr [redacted] feels justified in filing this complaintThere is no basis to warrant a refund forservices performed with the clients’ express written approval and with their express writtenauthorization.Attached, please find copies of the various approvals, authorizations and completedquestionnaires referenced aboveNote the actual approved designs have been redacted forconfidentiality purposesIn the interest of customer satisfaction, we will offer two additionalpresentations at no cost to the clientsIf they choose to accept this offer, they need only contactour Licensing Department who will coordinate the necessary paperwork to authorize thepresentations.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.EnclosuresTurning ideas
This letter is in response to the above referenced complaint filed by Mrand Mrs [redacted] against Davison Design and Development, Inc(Davison) on or about 19/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communicationIn their statement, the [redacted] s alleges they were not informed of the additional fees associated with the offer of additional servicesThey are simply incorrect As will be detailed below, they were provided a complete disclosure of the types of services offered, and their related fees, BEFORE any contract was entered On 05/26/2014, Mr [redacted] contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing the various services and related feesFurther, this information is freely available on Davison’s websiteTo allege they were not provided this information is simply false On 30/14, Mr [redacted] entered into an agreement for Pre-Development services which obligated Davison to compile research data related to their product ideaThis contract provided a revocation period during which a refund of payments would be made if the contract was timely cancelled The contract does not provide for a refund of payments for cancellations made beyond the stated revocation periodHowever, Davison has no interest in retaining fees for services which will not be performed Accordingly, the [redacted] s’ payment has been refunded in fullEnclosed, please find a copy of the refund receipt
This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 17/Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact, to the presentation of a client’s product sample, we try to maintain an open channel of communication, disclosing our fees and services in advanceIn his statement, Mr [redacted] alleges he was not informed of the additional fees associated with the offer of additional services for his new product ideaHe is simply incorrectAs will be detailed below, he was provided a complete disclosure of the types of services offered, and their related fees, as well as an explicit statement that it is Davison’s practice to seek more than one contract for a submitted idea BEFORE any contract was entered On 10/14, Mr [redacted] contacted Davison about a new product idea through Davison’s websiteThe system Davison utilizes for electronic submissions makes it impossible for a person to submit an idea without first having two separate disclosures displayed in a printable and savable format, and the person electronically acknowledging the disclosuresMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statementsIt is important to note that the disclosures are made BEFORE the Client makes any payment to DavisonAmong the disclosures is the statement that “It is Davison’s practice to seek more than one contract in connection with a submitted idea.” The disclosure then provides a listing of the various services and related feesA copy of the disclosure, as provided to Mr [redacted] , is enclosedFurther, this information is freely available on Davison’s websiteTo allege he was not provided this information is simply false On 17/14, Mr [redacted] entered into an agreement for Pre-Development services which obligated Davison to compile research data related to his product ideaThese services were completed and the research material sent to Mr [redacted] on 11/He completed a questionnaire about this service, in which he provided positive feedbackA copy of his signed questionnaire is enclosedThe agreement contains the following provisions; “Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample and relevant information about the product in a professional format for presentation to a Licensee, at Client’s sole expenseDavison, at its option, will offer to provide further development services, under a separate contract for a separate fee, to assist in obtaining or creating the sample and presentation material for the targeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not to obtain them.” On 2014, after completion of the initial pre-development services, Mr [redacted] was offered a contract for additional services for an additional feeThis offer is consistent with the disclosures as well as the terms of the Pre-Development agreementMr [redacted] has not engaged these additional services, which is his prerogative As detailed above, Mr [redacted] was informed of the additional services twice; the first disclosure occurring BEFORE he entered any contract and the second disclosure occurring within the terms of the Pre-Development AgreementThe allegation that he was not informed of these facts is unjustifiedThe services for which there existed a contract have been performed No additional services have been contracted and no additional payments have been madeThere is no basis to warrant a refund for services rendered to his documented satisfaction Sincerely, [redacted] Associate Counsel Davison Design and Development, Inc