Day & Night Air Conditioning / Heating

We purchased a new air conditioning unit from Day & Night earlier this year and Ron came out yesterday (August 19) to check out the system. He did a superb job and assisted us with installing new air filters plus fixing a leak on one of the air conditioning pipes. He spent three hours working on the system but we were very pleased with his abilitities and his customer service attitude. I want him back again!

We had Day and Night install two new 16 seer air conditioners last year and we had problems with one of the units and they kept coming out and they even brought out the rep front [redacted] and replaced some parts and we still had the same problem, so Day and Night told us they were going to replace that unit with a bigger one at no additional cost to us and it has worked fine since. They went above and beyond to make us happy and every employee that came out was very polite and professional and they cleaned up after themselves. They are a great company to deal with, great customer service, prices and very honest. We have used them in our previous house and recently used them for an inspection on a house we are purchasing. We highly recommend them to family and friends.

WONDERFUL SERVICE. Day and Night has been keeping my HVAC system alive for 10 years and has done an extraordinary job. Their Tech, Ronnie, is a delight and oh, so professional and knowledgeable. Thanks you Day and Night!

Fast response, excellent Customer Service, and solved the problem.

We have used Day and Night for several years. This year, we had the a.c. dept come out to check on our aging unit and prepare it for the summer. They gave us a detailed report (good) and an assessment which indicated that they had truly given the unit a thorough going-over.

We have the water heater flushed once a year to extend its life. The tech did the work, but through human error, we had a semi-awful water event. We cleaned up and after a week, realized that some minor damage had resulted. What's important is the way the company handled my phone call, which I had been reluctant to make. As soon as they realized what had happened, they launched into action, contacting a 'restoration' company. They came out that same afternoon and prepared the affected areas for complete drying. When that was complete, they sent over a person to replace the wood floor moulding that had warped from being wet.

The important piece of this review is that there was NO HESITATION on the part of the company to make reparations!

Pleasant person who took the time explain the issues. I like the fact the company is up to date with technology of keeping history.

We have uses this company for over 8 years in our home and our rental property. Day & Night has always preformed above and beyond.

This was by far the best experience my family has ever received from a plumbing company in the valley. Our toilet line burst over night flooding our entire house and Day and Night sent [redacted]. out to our home within 20-30 minutes to help us. He quickly assessed our toilet and repaired it even faster. He was sympathetic to our situation and made a phone call for us to get the water damage assessed and the house dried out. I would highly recommend this company to anyone and we will be using [redacted] for any and all future needs that we have!

Pleasant person who took the time explain the issues. I like the fact the company is up to date with technology of keeping history.

After receiving several estimates for two new a/c systems, we chose Day and Night. From the first phone call, to the email of the sales person's background and photo, to the installation, everything was outstanding. The sales representative, Brian, was professional, courteous and not pushy. He was honest and outlined everything from the new units, reworked duct work and rebates. He brought brochures of the units (which out of all the estimates we explored, he was the only one with factory brochures.) The installation went perfectly. The installers were professional and very clean. After a week of the install, a technical representative was sent out to make sure the units were running at peak performance. He was very knowledgeable and courteous. This was a huge investment so we did our homework. Day and Night did a great job and I would highly recommend them.

We have uses this company for over 8 years in our home and our rental property. Day & Night has always preformed above and beyond.

Amazing service. Fast, friendly, and reliable

I liked that my invoice from Day and Night Air Conditioning for the seasonal check-up didn't just say "seasonal check-up" but listed what had been done. The technician was efficient, knowledgeable, and friendly and courteous. He even helped me bring an item down from the attic where he was working that I hadn't been able to manage. I appreciated this thoughtfulness very much.

Worst customer service I have ever experienced! It began 6 weeks ago when I called Day & Night to get recommendations for some cosmetic plumbing work I was planning to have done. I consulted with [redacted] the plumbing manager via phone to make sure I was buying compatible fixtures, primarily with the shower/tub fixtures I was replacing. He assured me as long as I kept to the same brand that was in the existing shower it was no problem. I special ordered the fixtures and had them shipped, once they arrived I set up an appt for a plumber to come out the next week and asked to have work done same day. The plumber was [redacted], as soon as he looked at the shower fixtures he said the parts weren't compatible and that he would have to put holes in the walls to switch to the new fixtures. He continued through the house and said that the rest of the fixtures would be no problem. He rattled off a couple prices, said he wouldn't do any of the work that day but that he would get back to me with a BID on work and call around to surplus plumbing stores to see if there were compatible fixtures for the showers. We paid the service fee for him to coming out and estimating the work (assuming he'd get back to us with the BID as promised). A week went by, no word, I called and emailed, when we finally heard back from him he said there were no compatible fixtures available (still no BID on the rest of the work around the house). Regardless went ahead to schedule the appt for him to come back out and do the work that was possible, I was transferred to [redacted] who I was lead to believe was another plumbing manager. I expressed my concerns about there being no BID and that I purchased fixtures based on false recommendations, she assured me it was just a miscommunication and we went ahead with the appt. The day of the appt [redacted] was scheduled to come out between 12-3, by 2 no phone call so we called him to see what was going on. He said he called both numbers, no answer, left voicemails and was headed home. Now we both had our phones on us all day, both have call waiting, no missed calls, no voicemails on either phone, we asked if he could come out anyway to do the work since it wasn't even 3 yet, he said he would ask his boss. 20 min go by and still no call so we called him again and he said he was already home and would not come out. This was very frustrating, we took time out of our schedules to be available and we felt as though we had been blown off so he could have an early holiday weekend. I again called Day & Night, asked to file a formal complaint and again transferred to [redacted] who I was led to believe was a manager. She seemed annoyed by my frustrations; I had to ask if anything was going to be done as compensation for my wasted time, a discount, anything? She said she would check with [redacted] who was out for the weekend and would get back to me Mon. I went ahead and scheduled another appt for the following Thur to avoid wasting more time waiting for the work to be done. Mon came and went, no call. I waited and waited until Thur then again I had to contact them to follow up and hear from anyone. [redacted] said my complaints were unjust and that nothing would be done. [redacted] did show up that day and went to get to work finally, but we STILL had no BID for the work which at this point was replacing a kitchen faucet, roman tub faucet, guest sink faucet, garbage disposal and also asked him to change a bad seal on the shower tub faucet that we apparently couldn't replace. He said he wouldn't fix the drip because he would have to go into the wall. Then we finally got a quote of $685 for the cosmetic changes which seemed very high. 5 minutes later it was another $160 for this part, then another 5 min and another $160 in parts. By this point we were looking at $1000 for cosmetic changes?! I was outraged, if I’d heard this BID 4 weeks prior like I was suppose to when he first came into my home I would've never hired them. I flatly told him no and asked him to leave. Then he had the audacity to ask me to pay the service fee again for coming out! He wanted me to pay him for not doing his job the first time around? I told him no and asked him to leave my home, that I would be contacting his supervisors and speaking to them directly. After he left I called Day & Night and left my complaint with the recep who said she would pass it along to her general manager. The GM did get back to me within a 1/2hr, listened to my complaint and was apologetic, he was the one who told me that [redacted] is not a manager at all but the plumbing dispatcher! He asked if there was anything he could do to correct the situation but after 6 weeks of this BS I was done. I told him he should've been involved when I had first complained weeks ago, that it was way too late and that I could never trust his staff with my business. Hopefully he does something to address the horrendous pricing and service. I am all for paying a little more for great customer service and quality work as they advertise but instead all I got was a gigantic waste of time, lied to repeatedly, ridiculously high pricing and absolutely no work to show for it in 6 weeks. Needless to say I will be going elsewhere for all present and future work.

We have used Day and Night for several years. This year, we had the a.c. dept come out to check on our aging unit and prepare it for the summer. They gave us a detailed report (good) and an assessment which indicated that they had truly given the unit a thorough going-over.

We have the water heater flushed once a year to extend its life. The tech did the work, but through human error, we had a semi-awful water event. We cleaned up and after a week, realized that some minor damage had resulted. What's important is the way the company handled my phone call, which I had been reluctant to make. As soon as they realized what had happened, they launched into action, contacting a 'restoration' company. They came out that same afternoon and prepared the affected areas for complete drying. When that was complete, they sent over a person to replace the wood floor moulding that had warped from being wet.

The important piece of this review is that there was NO HESITATION on the part of the company to make reparations!

"Day & Night" is an AWESOME & HONEST company! I purchased a discount certificate for plumbing services offered by "Day & Night" which I had forgotten about until a year AFTER the certificate had expired. When I called and mentioned the certificate while scheduling an urgent repair call, the dispatcher said that they would honor the certificate for its FULL value in spite of the fact it had expired... "no problem", she cheerfully assured me! And they did!! The technician who arrived was professional, personable and very persistent in tracking down and repairing a number of plumbing problems. This was BY FAR the best plumbing company I have dealt with! They were courteous, prompt, competent and honest... and there was NO attempt to "up-sell" or over-charge, which seems all too common with some contractors. GREAT COMPANY!!

I have used Day & Night Air Conditioning, Heating, Plumbing for my annual A/C & Heating unit service and repairs. I also used them to rebuild the water service going into my home. [redacted]. performed the A/C & Heating service; and [redacted]. performed the plumbing service. Both were very professional, knowledgeable and thorough. Day & Night is a company that I trust. I plan to continue to use them for these services.

Heat pump installation went perfectly, [redacted] was very knowledgeable and professional. He went out of his way to check the issues we were experiencing with our existing system and gave us all the options and pricing we asked for. The technicians were on time, worked efficiently and were knowledgeable, professional and courteous. The office staff was also very responsive, professional and courteous. [redacted] and a technician came back after two weeks to check the system and to make sure it was working properly. The system has exceeded our expectations and we would recommend this company to anyone thinking of buying a new HVAC system.

I contacted Day & Night Air Conditioning for a QUOTE. Instead they sent a technician out to my rental property and determined that it was a thermostate and took it upon themselves to replace it prior to contacting me with a quote. Therefore this an unauthorized service.

Had two new AC units installed and I have nothing but positive things to say from start to finish. Very professional and no surprises. On the day of install they showed up exactly on time with 4 trucks and installed a 5 ton and a 4 ton unit. They were finished by 3pm and did a great job of cleanup. Came back a few days later to make sure everything was working properly.