Days Inn

Review: Poor customer service. Poor house keeping. None of the amenities work. Heaters don't work in most roomsDiscrimination they cockroachesDesired Settlement: Would like to have a replacement room

Business

Response:

I spoke with [redacted] from the business and she stated that the consumer was told that they could no longer stay at the hotel due to wanting to change rooms every couple of hours. The hotel has a policy that the person renting the room and one other person can be in the room, the hotel received customer complaints that there was more people walking in and out of the room. At check out, the hotel found out that the consumer did have a pet in the room without telling them.

Review: We sent the following to the CEO of Days Inn. How can you assist us in getting reimbursed. We stayed at the following Days Inn July 15, 16, and 17, 2013; [redacted] Bedford, VA 24523. We were very disappointed in the quality of the facility. We had read the reviews and were a bit concerned so we called the Days Inn to discuss what we had read. We were assured that the facility was in the process of being renovated and upgraded. We took that on good faith. We were told that we could see a room before we took it. We got to the facility and did preview the room and were a bit disappointed. We found out that because we had used Expedia it would be difficult to get out of the arrangement. Again we took the room on good faith. What we found was that the room was in disrepair and according to the staff this one had been renovated. The wallpaper was peeling, the ceiling tiles looked marginal and the carpet looked quite worn. There was dirt in the nightstand drawers. If this was not enough there were holes in the bed linen. If this is an example of renovation I wonder how bad it was. Because of this we feel that we should be reimbursed for the nights that we stayed. If we are not satisfactorily reimbursed the Revdex.com will be contacted. I expect a timely response from you. The email that we received indicated that he was not accepting the email.Desired Settlement: Conformation that you have received this complaint and satisfactory resolution of the issue.

Business

Response:

I emailed the guest concerning the issues concerning their room and offered a discount and an apology with a free upgrade and discounted rate. The hotel was almost sold out those days and I could not upgrade them at the time. I have inspected the room and maintenance and housekeeping have resolved these problems. The reservation was booked third party where I'm given a virtual credit card, so I have asked the guest to email me their credit card number so I can issue them a discount. I cannot give a complete refund because they did stay for three days. Sincerely, [redacted] Property Manager

Consumer

Response:

Need more information as to amount of settlement. A check for this amount needs to be mailed to [redacted] Regards,[redacted]

Business

Response:

The GM and guest talked this afternoon and all parties are satisified. A check was issued for $25.00 for refund. Thanks [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Resolved Regards,[redacted]

Review: College check in weekend...no availability at other hotels and Days Inn had occupancy. We arrived very late, midnight...Upon entering room we were overcome with a vile odor, somewhat like BO. Rug was old, ripped and look as if it had not been cleaned or vacuumed ever. Refrigerator and microwave were dirty and had old liquid spills and everything had a layer of dust. The bathroom was unsanitary, dirty floor with hairs, tub was dirty and had stains and cracks, some towels were not clean. Bed spread and blanket on both beds, after pulling them down, were stained, had burn holes and were old. This room was completely unsanitary, something you would see in a horror movie or for lack of a better work sex film. I sincerely tried to tolerate it but could not, Myself and my daughter slept in our Honda Pilot. My husband and son lined the bed and toughed it out, as we could no all sleep in the truck. I did double check with the [redacted], located next door, and they were fully book, which I knew because that is where we wanted to stay, but it was booked. The woman I spoke with offered us the lobby, she was sweet, she also offered us garbage bags to line the beds. She said there have been numerous complaints and was surprised it was still open. I went to the front desk and quietly explained our situation and they recommended that we tell [redacted] and have them call for some price adjustment. The hotel seriously needs an full inspection, it is disgusting and I am not being a prima-donna.Desired Settlement: I feel the hotel needs a full inspection. There is not way anyone should be staying in the room we were issued. A refund would be appreciated.

Business

Response:

Thank you for

notifying our office of the concern filed by [redacted], at the Days Inn

property located in [redacted], VA. We are sincerely sorry to hear we did not

provide the guest, with an excellent Days Inn experience. You can count on our

team to help resolve your concerns.

To assist Ms.

[redacted] in reaching a resolution, I’ve informed the property’s general manager

of the situation. The general manager will contact Ms. [redacted] by 9/18. As a company, we’re committed to delivering a

great experience with every stay with us.

If for some reason

Ms. [redacted]’s concern is not resolved, please contact me directly at tara.[redacted]@wyn.com

and I will personally help address her needs.

Count on me,

Sincerely,

Customer Care

Representative

Business

Response:

I do wish to apologize to the guest for any inconvenience they may have suffered. I have checked the room for odors and did not smell any odors myself. I did find a small burn hole in one of the comforters and it has been replaced. I don’t know who the guest has spoke with as far as lining the beds with bags (etc). I have spoke with all staff members and no one recalls telling a guest that. Normally if a guest has an issue with a room we are more then happy to let the guest see another room.

I have issued a full refund for the guest and have contacted [redacted] to get the refund processed. Again I am truly sorry for any inconvenience the guest may have suffered. I can assure you the issues are being addressed.

Sincerely,

Manager

Days Inn [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My husband and I booked a room for this hotel for 7/4-7/6/2013, we drove from Raeford, NC to Richmond, VA to the hotel and arrived there on 7/4/2013 at 1:00 p.m. We were over taken with fear, as we drove up to the lobby to attempt to check in. We decided to drive around first to inspect the rest of the facility and seen, almost every room looking condemned, beds flipped up against the walls, cracked windows, curtains hanging strangely off the rods, no water in the pool (it was so dirty), paint pealing everywhere and no one was there, just the manager and the receptionist. My husband immediately went inside to ask for a refund and said it was unhealthy and creepy, not to mention falsely advertised. The receptionist apologized and said they were renovating the hotel and had no problem refunding the money back, just as long as we contacted the company who booked it for us. As my husband was in the office complaining to them, I was on the phone right away with [redacted] to let them know what was happening. A representative of [redacted] said it was not a problem and would call the front desk while I was on the phone waiting and speak to the manager. I seen the manager come out of a side door outside, eating a ice cream and rushed into the office only to profoundly and rudely cuss the representative out and tell her "hell no, I am not giving them a dime back". The representative informed me of the conversation in shock and advised me to take pictures of the place, send them to her, as well as, to my bank and file a complaint with who I can about their business ethics. I was also informed that they would be filing a claim against the hotel, in regards to going against advertisement procedures and policy of keeping their photos and information updated. It was a inconvenience and a very upsetting situation to deal with. We had to book a hotel room at a much better hotel next door ([redacted]) which was a relief. I was informed that (Days Inn) had not did any renovations for a few years now.Desired Settlement: I feel we deserve our refund and that this hotel at (5701 Chamberlayne Road, I95 Exit 82 5701 Chamberlayne, Richmond, VA 23227 US) should be shut down and put out of business. I feel that this person is stealing money from consumers and probably has been doing this for a while. It is false advertisement and deceiving. She was was very rude to us!

Business

Response:

Dear Contact:

Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Richmond, VA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve your concerns.

To assist Ms. [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact her by Julyl 22. As a company, we’re committed to delivering a great experience with every stay with us.

If for some reason Ms. [redacted] concern is not resolved, please contact me directly at [redacted] and I will personally help address her needs.

Count on me,

Customer Care Specialist

Tele: [redacted]

Fax: [redacted]

Review: I stayed 3 nights with this hotel. Each day leaving, and calling back and making another reservation and returning. I was charged $57.35 for each night. A few days after leaving I noticed a charge for an extra #100.00 on my card. When I called to inquire about the charge, [redacted] answered the phone and informed me the manager charged me because "I had a pet in the room". I told her I was not traveling with ANY pets. She then stated that I had colored my hair, and they found the boxes in the trash, and that 1 towel was damaged. So I asked if they charged $100.00 for a towel to which she replied no, it was because of a pet. I told her once again, I did NOT have any pets with me. I parked in front of office each time I checked in, and a pet would definitely NOT have been missed. She then told me to email the manager and he would refund the money, and that he will answer back immediately. I have emailed the manager and have not heard anything back. I would like to know WHY, I was not informed immediately if they thought I had damaged something. I did color my hair on the second night I stayed there. There is no sign or rule saying you can't color your hair. I also had my own towel that I used when drying my hair. I rinsed my hair thoroughly and yes, I put the boxes in the trash, because frankly that is where trash goes. I was not trying to hide anything. I think it is very shady practices of a business to just charge any amount they want to a credit card DAYS AFTER YOUR STAY without at least talking to the person or informing them. Furthermore WHY do the go through guest garbage cans??? I find that a bit bazaar! They had plenty of time to call me or tell me when I was there. It's actually a real shame because the hotel staff that I talked with were extremely nice and I like the location and planned on using them again as well as recommending them to a few companies I work with. Now I won't be recommending them because of the shady practices they use.Desired Settlement: I expect a full refund for the amount that was fraudulently charged to my credit card.

Business

Response:

Company states: The customer must of dyed her hair or something and ruined a few towels. We do make customers sign any property that the customer stained or ruins we do charge. The main charge is the pet fee. She did not say that she had a pet with us. We have pet friendly and non pet friendly room. We say it is a $100 each day. What happened in this case was that she said no and when we came in. We can see that the dog did business on the towels and hair all over the towels. What we had to do is deep clean the room. There are some guests that are very sensitive to pet dander. What we do is take pictures also. There was pet hair everywhere along with many ruined towels. I have pictures and her signatures of the disclosures.

Consumer

Response:

I am rejecting this response because: There was NO pets with me. I stayed there for 3 nights in two different rooms. They would have seen me with a pet. I was traveling with NO animals. I parked in front of front desk each time I checked in. They would have seen any pets I had. And to suggest I would let a animal do business on towels is just downright nasty!!! I don't know anyone in there right mind that would be so gross. Each night I checked out of the room and then came back and stayed another night for 3 separate nights. There would have been pet hair in all three rooms if I had been traveling with a pet. So I don't know who's room, you have pictures of with such grossness, but it was not mine. I did dye my hair in the room...there is no rule against it, and I also used my own towel for my hair. Once again....if they had thought I had a pet in a room they would have said something when I checked back in, the first night, or the second night...or the third night. I colored my hair the second night I was there, and nothing was said when I checked out or back in that night. It is just the hotels way of trying to defraud someone out of money. Once again, I have file complaints with my bank and with Wyndham Rewards. This is not a reputable hotel.

Business

Response:

Hello Ms. [redacted]. I spoke with [redacted] regarding your complaint. Our hotel policy is to charge our guests $100 undisclosed pet fee in addition to destroyed towels, which can no longer be reused. It appears both the desk clerk at the time and the housekeeper both confirm they saw pet hair in the room in addition to the stained towels. It is not our practice to swindle money from guests. However, I will personally be onsite tomorrow and will discuss with the desk clerk and housekeeper that were present at the time of the incident and investigate further. After speaking with them, if I find their observations to be inconclusive, I will gladly credit back the $100 and proper actions will be taken within our organization. I will provide an update tomorrow via this communication channel. Please bare with me as I perform my due diliegence.

Business

Response:

I've looked into the matter regarding [redacted]. We have decided to provide a full refund of $100 in addition to 20% off on her next stay. I tried to reply back on the Revdex.com website but it wouldn't let me. Please relay this message to her.

Review: I stayed in the Days INN in Staunton Va for approx 3 months working for the, in which I am employed through a company named [redacted], they are out of Indiana, I was working at a plant not far from the motel and the name of that plant was [redacted] and there was approx 3 or 4 times where they doubled charged my debit card. The first time I caught it and confronted them about it they put the money back on my card but they only would put $50.00 at a time back over a period of a week to a week and half. On or about the day of October the 22nd, I was looking over my bank transactions and seen again were they had charged my card on October 21, 2013 for an amount of approximately $406.02 even though I had paid for the week I was there, the weekly rate was $324.00.

I left there on October 17, 2013 which was a day before my check out date. When I confronted them about this matter they tried to tell me they didn't charge my card that when I plainly showed them were it was taken out of my account and was very rude towards me about this matter. I have contacted Days Inn customer care and they said they would look into it. Their was no damages or anything of that matter done to the rooms for them to charge me these amounts. A few times that they charged my debit card in these different amounts over drafted my account which costed me even more in fees.

October 12, 2013 they took out $50.69

October 14, 2013 they took out $202.00

October 16, 2013 they took out $203.00

October 21, 2013 they took out 406.02

October 25, 2013 they put only $50.69 of the $406.02 after I called and talked to them about it and after they were extremely rude to me.Desired Settlement: I just want my money where they overcharged me put back in my account. And for it not to happen again.

Business

Response:

In regards to Mr. [redacted], we cannot find him in our records.

Thanks

MIKE MEHTA

DAYS INN - STAUNTON

Consumer

Response:

I was rooming with a co worker of mine and the room was in his name but I just helped pay half.

Review: On June 20, 2014 at approximately 8:30pm my husband and I rented a room at the Days Inn in Fancy Gap, VA. all the King non-smoking rooms on the first floor were sold out. I accepted a first floor room with two double beds. I asked [redacted] the front desk man if the rooms were clean and he said they better be.

We went to the room, brought in all the luggage and dressed for bed. I took down my sheets and climbed into bed. When my husband came out of the bathroom he took down his sheets. I was looking over and I immediately saw there was blood on the bottom sheet of his bed. We called the front desk very upset at seeing that. We we offered a change of rooms, however as we are older it takes too much for us to get dressed pack up, then move unpack, get ready for bed again, etc. we asked for someone to come change the sheets. There was no one to do that, so my husband had to get dressed go to the front desk, bring the dirty sheets, pick up clean sheets, come back remake the bed; all of which is not easy for us to do. On top of that I could never get connected to the free wi-fi so I could use my iPad for things I needed to do.Desired Settlement: We would like an adjustment in the amount of $68.18. We had a very uneasy night of sleep. I was very frustrated over the wi-fi connection. Other than to wash our faces we were afraid to use the shower for fear that we could pick-up an infection on our feet, at the very least, in the shower.

Business

Response:

We will be mailing a check for a full refund. We are very sorry about what happened.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you Revdex.com.

[redacted] and [redacted]

Review: I went with customer service although my issue is wide ranged. my family and I were recently on vacation and reserved a room at the Days Inn in Richmond. Upon arrival we were given a room that was filthy, had no mattresses and the bed frames were broken down. The hallways were disgusting, the main door was being propped open by a microwave AND the whole area smelled of smoke and mildew. We saw they are working on the hotel, but those conditions were disgusting and no one should stay there until the improvements have been made. Oh yeah there were dirty tools laying on the sink which had no faucet. We did not even enter the room, we saw these things from the hall. I immediately went back to the office and asked for a refund the staff member at the counter said that he did not have authority to do so and the general manager [redacted] would have to issue the refund. She could not be reached. Today I attempted to contact her again at which time I was given her e-mail address. I wrote her an e-mail explaining the conditions of the room and what happened and asking for a refund. Her response was, "you are not receiving a full refund. I am out of the office until Monday due to the holiday. I will not be responding anymore until then," This is not acceptable. The outside conditions of the hotel were deplorable as well, something I did not see prior to check-in. We just want ALL our money back. The customer service there is as terrible as the condition of the hotel. Which by the way did not live up to the pictures displayed on the website.Desired Settlement: We want the Full Refund of the hotel cost.

Business

Response:

Dear Contact:

Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Richmond, VA. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve Ms. [redacted]’s concerns.

We apologize that the property did not meet Mr. [redacted]’s expectations of Days Inn’s high standard of guest service. Customer Care has resolved the situation with Ms. [redacted] via a check in the amount of $43.18.

If you need any more information on this matter, please contact me directly at [redacted].

Count on me,

Customer Care Specialist

Wyndham Hotel Group

Review: Hotel was disgusting. Outside dirty with trash/debri all over the ground. Railings loose that anyone could have fallen. Pillars/Support Collums moved. Grafiti on walls. Room even worse. Air condition didn't work. Tried to call front desk but no phone in room so had to use cells to call. Were told they would send someone and DIDN'T. Hole in wall that appeared to look like a bullet hole. Pillows on bed stained yellow. Witnessed a armed robbery in parking lot and all of this on the first night. Only reason stayed the first night was due to refund refusal that I felt my hands were tied. Could no longer take it and left to another hotel. I've asked for a refund but was told NO. That NO REDUND would be given for anything and I've been charged the full amount for 2 nights when I did not even want to stay at all. I would like a FULL refund credited back to my card immediately. I have also contacted the [redacted] regarding ALL of the safety/health issues as well along with filed a complaint with Days Inn Corporate. However this establishment seems to be independently owned.Desired Settlement: Full Refund of charges as it was told I did not want to stay there from the beginning due to conditions upon arrival. When room was booked the pictures shown were not the reality of place. That is FALSE advertisement and I want my money back.

Business

Response:

[redacted] called on 7/26/13 and stated the customer stayed past the check out time going into the next day and was charged for two nights. No refunds will be issued.

Review: I stayed in the Days INN in Staunton Va for approx 3 months working for the in which I am employed through and that company name is [redacted] an they are out of Indiana we was working at a plant not far from the motel and the name of that plant was [redacted] and there was approx 3 or 4 times were they doubled charged my debit card. The first time I caught it and confronted them about it they put the money back on my card but they only would put $50.00 at a time back over a period of a week to a week and half. On or about the day of October the 24th I was looking over my bank transactions and seen again were they had charged my card on October 7,2013 the weekly rate that they was charging us of $324.00 and then the very next day which was October 8,2013 they charged my once again in the amount of $202.00. When I confronted them about this matter they tried to tell me they didn't charge my card that when I plainly showed them were it was taken out of my account and was very rude towards me about this matter. I have contacted Days Inn customer care and they said they would look into it. Their was no damages or anything of that matter done to the rooms for them to charge me these amounts. A few times that they charged my debit card in these different amounts over drafted my account which costed me even more in fees.Desired Settlement: I would like to be refunded the amount of $202.00 dollars that they charged me for on October 8,2013.

Business

Response:

I am responding to your letters with above case ID. I am attaching your letters, the registration form and the folio for Mr. [redacted] stay. Initially Mr. [redacted] was going to stay for 4 days only. And therefore the rate that was given to him the lowest daily rate. Mr [redacted] kept extending the stay and charges appeared accordingly. As you would see on page 5 the debit card policy is clearly stated and making them aware for debit card usage. You would also see that Mr. [redacted] has initialed at the bottom of that paragraph. Also, as you would see from the folio that we have not overcharged him. I appreciate Revdex.com looking into the matter and giving me the opportunity to explain. I welcome Mr. [redacted] to call me and I can explain to him the charges. Thanks MIKE MEHTADAYS INN - STAUNTON

Review: I traveled 3 hours go lake tahoe from my residence and obtained this room in lake tahoe. Upon going into the room, an hour later I saw one mice running across the way. I then noticed anothrr mouse eating a dead mouse in the trash can. I immediately called the front desk and told them there are mice here and I want a refund. The man who answered said the owner is not here and I can onky offer you another room. I told him these rooms are obviously not santiary and a health hazard since one has been dead and others running around and I refuse to stay here. I told him I woukd call back tomorrow and obtain a refund. He said "we dont offer refunds and why is it a big deal, what do you do when you have mice at home," I told him I dont have any at home and I paid for sanitary conditions and dont want rabies. I then immediately packed my stuff and went to the office where the man was upset and became verbally abusive when asked one final time for a refund. He refused to provide a refund under these rediculous circumstances, refused to allow a call back from managment to resolve the issue and became combative stating "you probably planted the mice in the room" this is when I phoned the authorities who stated they cannot attend being there was no physical crime and to take it up in cival manners. This caused me to look for another room and there were no rooms available due to the weekend and snow and so me and my pregnant girlfriend had to drive three hours back home in the snow and rain which risked our lives. I not only want a full refund but I also want the health department to inspect this unsanitary place.I have pictures to prove the mice in the room. I am a healthcare provider and know that staying in a room with mjce yhat have been obviously dead for a while and other mice running around is not sanitary and not healthy for ones health. And they obviousky dont clean the place properly or they woulf have removed the dead mice before renting the room again.Desired Settlement: I want a full refund for this nightmare of a trip that went bad and also the health department to inspect this hotel and fine them and I have pictured to prove everything.

Business

Response:

The guest, [redacted], checked into the hotel on 04/24/15 around 3:00pm. At 9:30pm, he called the front desk and said there was mice in the room. The front desk agent offered to change him into a different room in a different building. The guest refused to change the room and demanded a refund. The front desk agent told the guest we are not authorized to give a refund after the guest has been in the room over 30 minutes. It is hotel policy and only managers are authorized to give any kind of compensation. The front desk agent told the guest we will change the room but the guest refused. One hour later, the guest came to the front desk and demanded a refund again. He was very abusive and threatening to the front desk clerk. He said " I'm going to beat your [redacted] up", so the hotel front desk stated to the guest that he does not need to hear this kind of threats or abuse and he will call the police. The guest then was very abusive to the front desk clerk, grabbed the key, and threatened to call the health department and authorities on the hotel. The front desk clerk stated the guest is free to do what he wanted to do and all the front desk clerk is authorized to do is change the room. The guest then left the office. I am the manager of the hotel and I personally check all rooms after they have been cleaned by housekeeping. The room had no dead mouse in the trash can after it was cleaned and the rooms have no known mice problems. The guest opened up a case with the Days Inn customer service and requested that a manager send him an apology letter or communication by postal mail, which was also sent to him. As a valued member of the Revdex.com we strive to uphold an excellent customer service. It is very disappointing to see this type of wrongful customer complaints. The guest [redacted] used the room for well over six hours and the hotel offered to change the room upon his findings. The guest refused the service. While we understand his concerns the front desk agent did try to remedy the situation, but he refused the service. We hope that we can work together to resolve these issues.

Consumer

Response:

I am rejecting this response because: all this information has been falsified by the agent at the front desk. I have pictures which have mice in the room and please send me an email address where I can send the pictures and the pictures were shown to the front desk person who refused to come into the room when asked so we can show the mice. The room was not used for several hours and when the front desk was called the agent did offer another room but as a guest I did not feel comfortable staying at this hotel any longer and requested a refund. The agent first said management is only authorized to provide a refund and when asked for management information so I can follow up the next day, he changed his story saying our policy is not to provide refunds and only a different room and continued to get upset asking"what do you do when you have nice at home. It's not a big problem" this upset me even more. I packed my stuff and immediately went to the office, not an hour later. Here I calmly waited for the agent to help another guest then asked for a refund again after showing the pictures of mice in the room. This is where the agent became combative and verbally abusove and loud saying "how do I know you didn't plant the mice in the room" there was back and forth verbiage exchanged regarding a refund, not being professional and why he was becoming combative. He then threatened to call the police because he will not provide a refund. I in return said, let me call the police because you are being combative me refusing a refund. I left the building immediately after this and called the police who said they weren't sure how long it would take to come for a report because it's a civil case. I then left and my entire trip was ruined. The snow storm happened and I had to drive three hours in the snow storm then the rain to reach home. This could have been easily resolved by the agent apologizing for the unsanitary and disgusting conditions of the room and providing a refund so we could use that money elsewhere. There was a complaint filed with the corporate office who sincerely apologized for the matter and clearly stated that after seeing the pictures of the mice in their facilities was unsanitary and they launched an investigation and asked this facility to apologize and provide a refund. The facility responded to corporate indicating they called me and sent me a letter apologizing And closed mY case, when in fact I have yet to receive an apology or a refund. I then called corporate again who escalated the matter apologized for the wrongdoings of this facility and has relaunched the investigation after the falsifying of realizing this issues from this facility. They are clearly lying about what happened, denying proof of pictures of mice after he refused to come see it in person and not issuing a refund .

Consumer

Response:

And there was one mouse that ran under the bed

Business

Response:

Unfotunately, this case has become a " he said she said" case. The front desk agent did not go the customers room because he feared for his safety. This was a very rude and aggressive guest and as a manager we tell our employees that safety comes first. This is why the customer was given the option of changing the room. The customer refused the option that the front desk had authority to give. Refunds cannot be authorized or given by the front desk agents and the customer was told that information, so a refund on the night was out of the question for the front desk agent. This customer has received a full refund from the Days Inn Corporate office. There is no further compensation that can be given by the hotel . The hotel did send out an apology letter to the guest at the address that was given to the Days Inn Corporate office. If that address was not correct then there is nothing the hotel can do for the guest not receiving the apology letter. As a manager at the hotel, we stand by our hotel policies. Front desk agents are not given any authority to issue refunds or discounts to guests. The front desk agent performed his duty and informed me the next day on this matter. I as the manager check rooms on a daily basis and we stand by having no issues with mice in our rooms. We have rented the said room every day before and after this incident and we have had no complaints from any other guests on this matter. I will not accuse anyone on how this said mouse came in the room but we have no other incidents of mice in rooms before or after this stay.

Consumer

Response:

I am rejecting this response because:you continue to falsify the matter with nonsense such as he feared for his safety , when in reality he was aggressive even yelling and cursing at my pregnant girlfriend. You also deny unsafe and unsanitary premises despite proof of rodents being in your facilities. I will not only never provide you my business again, but will also make sure there is a health department investigation and that the word spreads about your unsafe and unprofessional conduct of business. And you never mailed me an apology letter just like everything else you indicate is false.

Horrible customer service. They truly do not care about their customers in any way shape of form. DO NOT STAY HERE!

Review: I stayed at the Days Inn on 12/6, for one night, and was subjected to listening to excessive noise overhead the entire day and next morning. I complained to the clerk, Danny, twice. He said he contacted the guests overhead twice and he was going to note to his manager to give me a discount when I left. At check out, I inquired about th3 discount and the manager, Ashok P[redacted], said the initial charges were already processed and there were no notes and walked away.Desired Settlement: The guest discount for an unsatisfactory stay and promise as well as a written apology from management.

Business

Response:

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve your concerns. Days Inn is committed to assuring that all of its properties provide good service and quality accommodations. We would be happy to assist [redacted] on resolving the concern. Please provide the following information to help us expedite the process: Address of the property. As soon as we receive this information, Knights Inn Customer Care will look into this further and respond back. If your office requires any further information regarding this, please contact me at[redacted]. Sincerely, Tara E[redacted] Customer Care RepresentativeSent on: 12/16/2014 10:08:36 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The address of the hotel is Days Inn & Suites, [redacted]

Regards,

Business

Response:

Thank you for notifying our office of the concern filed by [redacted], at the Days Inn property located in Cherry Hill, NJ. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve your concerns. To assist [redacted] in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact [redacted] by 1/8. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason the concern is not resolved, please contact me directly at tara.e[redacted] and I will personally help address [redacted]’s needs. Count on me, Tara E[redacted]Customer Care SpecialistWyndham Hotel Group[redacted]

Review: On Tuesday April 14th around 10am, I went the Days Inn to reserve a room. Upon my arrival after asking how much it would be for a room for a week with a pet, I was told it would be $490.** and informed I couldn't actually have the room until after 12noon, so she had reserved the room for me with the quoted price. Upon my arrival between 1-2pm I was told it was going to be $610.**, I had my two young daughters with me so I needed to get them inside and didn't argue at that point. When I spoke to the manager today, I asked not for the full $610.** back but for the $120.** difference between the quoted price and the price I paid. I was told the only thing he could do was give me $20 back. I am very angry that I had reserved the room at one price and then was charged more when I strongly need that money and feel I am being taken advantage of.Desired Settlement: I only want the money that I feel is rightfully owed to me due to the employees misinformation.

Review: I booked this hotel 3 months in advance knowing that every where would be booked in this area because of the car show I was attending, after driving 5 hours from mass I arrived at a MOTEL nothing liked described online, it was dirty, the people are rude. the place should be shut down because no one should be allowed to stay is such a disgusting environment. The breakfast they offer was a is an apple and yogurt (if youre lucky), theres no restaurant/bar as described( the hotel is under construction with no gate around it so someone could get hurt, the hotel has dirt, bugs and stinks like cigarettes everywhere. The walls are dirsty, the sheets are dirty, the bathroom is gross and has slime in the bottom of the tub. The pool is so dirty you cant even see the bottom of the shallow end. I have been trying to get my money back for this and have had the worst customer service experience of my life. This place should be shut down and knocked down by the board of health because no one should be allowed to stay in such a dirty place.Desired Settlement: I want this place inspected by the board of health to have the place shut down, I want the listings for the hotels to be revised to show the true condition of the place and I want my money back

Business

Response:

I am writing regarding the complaint [redacted] made with the Revdex.com. She has already received a complete refund for the first night she stayed with us, half paid by us and half paid by Brand headquarters from our franchise. The second night we determined to be nonrefundable since this guest could have left if she was unhappy with our property. Incidently our brand franchise headquarters agreed on that issue and did not offer the guest anything for the second night.Her excuse that she wanted to attend the auto show and could not find another hotel our national franchise found to be insufficient. We cannot be expected to provide free lodging because this guest is unhappy with our property. We would have gladly refunded her money had she chosen not to stay with us. Obviously we were very busy the weekend of the auto show and had no other complaints. The majority of our guests like our property and enjoy their stay.We are a franchise hotel, and we work hard to maintain the highest standards. Please remember our National brand headquarters only paid half of the first night, and we paid half, in the spirit of hospitality to make an effort to satisfy this guest. No one can stay at a property for two nights and claim it was awful, and magically get a free stay. Our property is not awful. And if this guest felt it was that bad she should have left. She should not have used our room, enjoyed our property during a crowded weekend, and then expect that she can make a complaint and get a refund for all the days of her stay.If you have any further questions please feel free to contact me at [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They claim their hotel is not awful and there were no there complaints, here are three more from this past month even one with the title "AWFUL"1 out of 5 by A verified traveler Awful. Posted ?Jul? ?26?, ?2015 I would never stay here again. Non smoking room smelled like an ashtray. Sheets were stained and had cigarette burns. Hotel staff have attitude when asked for new sheets and febreeze spray. Awful experience. Was this review helpful to you? For review titled Awful.: Yes, this review was helpful: Yes: 1 No 2 out of 5 by A verified traveler Posted ?Jul? ?20?, ?2015 They ad construction going on and if was disorganized and messy Was this review helpful to you? Yes, this review was helpful: Yes: 0 No, this review was not helpful. No 2 out of 5 by Roub from Washington D.C. Posted ?May? ?25?, ?2015 Had to switch to three different rooms. The first room, the door key was broken, there were urine stains on the toilet, and mold in the bath tub. The second room, we found a bed bug on the wall and more urine stains on the toilet. We told the manager about the bed bug and he said it was just a tick. Was that supposed to make us feel better? Ticks are just as, if not worse, than bed bugs. We then had to switch to another room. Everything was fine except for a couple of cigarette burn marks on the bed sheet. We were just so paranoid about the bed bugs the entire stay there. The only good thing about this "hotel" (more like a motel) is that it is located near a lot of places. Never coming back.

In regards to staying the second night, I booked this room MONTHS in advance knowing there would be nowhere available nearby due to the car show being that weekend. Did they expect me to sleep in my car because they didn't disclose all the horrible things and made it seem like it was a half way decent place to stay. I looked to see if there was anywhere else to stay and there wasn't and I felt like because I was mislead I was now stuck in a disgusting place. this location is a disgrace. I would like my money back for false advertising for the second night but most of all and also stated in my first message I would like this place to be inspected by the board of health because I can almost guarantee itll be shut down because clearly I am not the only one who thinks its dirty because like I posted above from reviews found on expedia.com there were urine stains, bed bugs. this place has clearly been dirty and there have been complaints before and there are complaints going back years with the same complaints that clearly aren't being addressed. SHUT THIS PLACE DOWN. I will also be calling the NJ health department.

Regards,

Review: I stayed at the Days Inn on 12/6, for one night, and was subjected to listening to excessive noise overhead the entire day and next morning. I complained to the clerk, Danny, twice. He said he contacted the guests overhead twice and he was going to note to his manager to give me a discount when I left. At check out, I inquired about th3 discount and the manager, Ashok P[redacted], said the initial charges were already processed and there were no notes and walked away.Desired Settlement: The guest discount for an unsatisfactory stay and promise as well as a written apology from management.

Business

Response:

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn. We are sincerely sorry to hear we did not provide the guest, with an excellent Days Inn experience. You can count on our team to help resolve your concerns. Days Inn is committed to assuring that all of its properties provide good service and quality accommodations. We would be happy to assist [redacted] on resolving the concern. Please provide the following information to help us expedite the process: Address of the property. As soon as we receive this information, [redacted] Inn Customer Care will look into this further and respond back. If your office requires any further information regarding this, please contact me at [redacted]. Sincerely, Tara E[redacted] Customer Care RepresentativeSe

Review: I had reservation to stay at the Days Inn on Friday and Saturday, July 3 & 4, 2015. I arrived at the hotel and checked in and was never told that the hotel did not have any water. I went to the room to find out that there was NO running water in the room. I contacted management and was told that they were coming to fix the problem. After two hours, no one came to fix the running water problem. I went to the office to ask for my money back because I could not stay in a room paying $95.00 per night plus taxes with no water. The hotel front in clerk told me that they were not going to refund me my money because I had gone to the room and was there for two hours. Yes, I was there for two hours waiting for them to come and fix the water problem.This was a health issue because I had traveled from Virginia to New Jersey and could not go to the bathroom nor take a bath. If the hotel wanted to charge me for two hours I can see that but they charged me for two days not two hours. I left the Days Inn and had to pay for two night at another hotel that had running water. I have tried to call to speak to a manager by I was always told the manager was not there and he would return my call. He never returned any of my calls. To this date the money was not been returned to my account.Desired Settlement: Please refund me all funds withdrawn from my checking account.

Review: We checked into this place around 4:20 pm and Roger was nice enough to give us a ground floor because we were traveling with our 90 year old grandmother and we knew the steps would be too much for her.We got in the room and it was not very clean looking and the air conditioning was not turned on.It was like 90 degrees in the room and humid.Checked the bed and found hairs in it.We needed to be ready for a wedding that was scheduled for 6:30 so we did not have any choice.We turned on the air and waited and it just didn't cool the room.We needed to take our grandmother to the wedding venue at 5 for pics and at that time we told the office the AC wasn't working. We took our grandmother and when we returned we were told someone went in the room and fixed the AC.We were also told not to put it on the high setting. I didn't know they could just go in the room when your things are in there without asking?It still was not working properly. We had to go in our car and use the AC IN THE CAR because our makeup was sweating off, and our clothes were sticking to us.We packed up our things.I was not satisfied and wanted a refund.We went to the office and he said he had another room that was cool and that was our only option.We were going to miss the wedding and we didn't have time to look at another room but we didn't have a choice so we went up to the second floor and the room was two full beds.We reserved a King. The AC did not work properly in that room either as it just blew warm humid air around.Went back to office and asked for a refund again and he said no you come back later tonight and I will have cool room for you.We had to leave to get to the wedding.We told him we wanted a refund. He insisted disrespectfully, come back anytime and I will have a cool room waiting We returned.He gave us the same room,the air was not on,and it still didn't work properly.WE LEFT.Called manager in morning, he spoke over my words again and said no refund but he would give us 30%off rate. We didn't even stay at the hotel.Desired Settlement: We would like a full refundTimeline:4:20:Checked in 4:45:told office AC was not cooling room4:50:left room to take Grandma to wedding venue for pics5:30:return to room and told AC was fixed6:00:room not cooling off, sitting in car using AC 6:45:asked for refund,told no;late for wedding7:00:Given different room,AC not working in that room either.Asked for refund again,said no.7:15:told a cool room would be ready when we return from wedding1:30:returned given same hot room1:40:lefthotel

Business

Response:

There must be some mistake in your records. Though we were not in agreement as to all of the facts, in the spirit of hospitality we wanted [redacted] to be completely satisfied. Therefore our property refunded [redacted] in full . On june 23, 2015 she was issued a complete refund of $144.89 (this includes the previously refunded 30%). Our guest relations department contacted [redacted] and she was very happy with her complete refund.We are forwarding a copy of this email to [redacted]If you have any further questions please do not hesitate to contact us.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: booked my stay for days inn in April on my debit card for 7 nights, when I got to the hotel I switched the card to my credit card and planned on paying it that way. At the end of my stay the guy I roomed with and I paid half each in cash. I was also charged the full amount on my credit card just yesterday. I went to use my card today 5/11/2015 and it was declined I called my bank and they said that days inn cleared another $355 and they are pending $200 due to a spill on the bed, which when we got to the room on 5/1/15 I informed them about a stain already and no one came to my room to take care of the problem my entire week stay. My sheets or bedding was never even changed the whole week. The guy I roomed with can also clarify this incident that was there before we got there. So I now have almost $600 pending on my card and I cannot use it anywhere because my bank is holding the charges. With already paying for the room with cash I don't know why my card was charged at all. During our stay the second night the front desk guy gave some other people our room key and they came in our room at 12:30 am turning on the lights and everything while we were sleeping, we have tried to contact the manager of the hotel multiple times and left messages. She will not return my call or contact me and I have talked to every front desk person at the hotel about it.Desired Settlement: I would like a refund for the $355.95 that was charged to my account even after paying for the room with cash I would also like a refund for the $200 charge they put on my card saying I spilled coke all over the bed which was false.

Business

Response:

Dear Contact:

Thank you for

notifying our office of the concern filed by [redacted], at the Days Inn property located in Ponderay, ID.

The Days Inn chain is committed to assuring that all of its properties provide

good service and quality accommodations. This guest’s comments have made us

aware of an instance when one of our properties did not meet a valued

customer’s expectations. We regret that

the guest had to contact you and our office regarding his concerns with the

property. Each Days Inn hotel

is independently owned and operated under a Days Inn franchise. This means that the property’s management is

responsible for meeting Days Inn standards and for day-to-day

operations.

After thorough

review, we feel the best resolution would be achieved by direct communication

between the property management and Ms. [redacted] .

Once again, we certainly do apologize for any inconvenience this may

have caused.

If your office

requires any further information regarding this resolution, please contact me

at [redacted].

Count on me,

Customer Care

Review: I stayed at this hotel for one night May 11th, 2013. I was charged at check out for 2 nights dog fees, I caught the mistake and was refunded the fee. Now 2 months later I have been charged the fee again, not once but twice in a week. I contacted the hotel and they said it would be reversed after the first one. It was not and now another charge is added. Customer care for the Days Inn has basically accused me of making this up, that the hotel manager gave me a credit, not a charge. So I have gotten no where with this and will have to cancel my credit card to ensure there are no further charges on my account!Desired Settlement: At this point I want refunded for the fees of $40, and compensated for my time and costs associated with having to deal with this not once, but 3 times now!