Days Inn Reviews (%countItem)
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Description: HOTELS
Address: 1780 Aeroplaza Dr, Colorado Spgs, Colorado, United States, 80916-3801
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Made a reservation 3 days ago for a stay from Sep 10, 2018 to Sep 14, 2018. This morning Sep 10, 2018 the hotel chargedmy card for full amount of stay. At time of checking in hotel staff requested aditional deposit of $75 on a credit card or cash. I was sent to Colorado Springs for training by *** and given money for expenses to include the hotel which I put in my card and used it to pay for hotel fuel and have $60.00 left for 4 days of meals. I did not have extra money with me and at no point did the hotel informed me either in writing or verbaly that an additional deposit would be required. I am now left stranded away from my home whith no money to stay at another hotel because Days Inn already took full payment of 4 day stay and unable to check in at the hotel whuch was fully paid for with my Visa card which has incidental insuranse by the way.
Initial Business Response /(1000, 5, 2018/09/12) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Alexxis ***:
Thank you for notifying our office of the concern filed by Delvis *** at the Days Inn By Wyndham property in Colorado Springs, CO.
Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations.
After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. The Property has indicated that they have refunded the whole amount back to the credit card in question.
If your offices require more information on this matter, please contact me directly at ***.
Thank you,
Patti W.
Liaison, Customer Care
***
Initial Consumer Rebuttal /(3000, 7, 2018/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A gerneric apology to Revdex.com is not the same as an apology to the customer. The full refund was recieved by me minutes after the complaint was recieved by the hotel, but today is Thursday 09/13/2018, the refund could have been processed the day of the issue Monday 09/10/2018. I was forced to drive a total of 4 hours to return home and be able to shower and sleep because of the issue.
Final Consumer Response /(2000, 8, 2018/09/14) */
Made a reservation 3 days ago for a stay from Sep 10, 2018 to Sep 14, 2018. This morning Sep 10, 2018 the hotel chargedmy card for full amount of stay. At time of checking in hotel staff requested aditional deposit of $75 on a credit card or cash. I was sent to Colorado Springs for training by *** and given money for expenses to include the hotel which I put in my card and used it to pay for hotel fuel and have $60.00 left for 4 days of meals. I did not have extra money with me and at no point did the hotel informed me either in writing or verbaly that an additional deposit would be required. I am now left stranded away from my home whith no money to stay at another hotel because Days Inn already took full payment of 4 day stay and unable to check in at the hotel whuch was fully paid for with my Visa card which has incidental insuranse by the way.
Initial Business Response /(1000, 5, 2018/09/12) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Alexxis ***:
Thank you for notifying our office of the concern filed by Delvis *** at the Days Inn By Wyndham property in Colorado Springs, CO.
Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations.
After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. The Property has indicated that they have refunded the whole amount back to the credit card in question.
If your offices require more information on this matter, please contact me directly at ***.
Thank you,
Patti W.
Liaison, Customer Care
***
Initial Consumer Rebuttal /(3000, 7, 2018/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A gerneric apology to Revdex.com is not the same as an apology to the customer. The full refund was recieved by me minutes after the complaint was recieved by the hotel, but today is Thursday 09/13/2018, the refund could have been processed the day of the issue Monday 09/10/2018. I was forced to drive a total of 4 hours to return home and be able to shower and sleep because of the issue.
Final Consumer Response /(2000, 8, 2018/09/14) */
I was a guest in June during a business trip. I paid in cash for 3 nights totaling $348.12, which includes a $75.00 deposit. After the first night, I informed the manager that I would not be needing the 3rd night and would be checking out after night 2. I was informed that I would receive a refund of $91.04 (1 night stay with tax) within 10-14 days to my home address via check. I have made several attempts to get in touch with the manager/owner Cecy via Charles the day associate as 2.5 months later we are still not in receipt of our refund. I myself & my wife have called now nearly 10x with no return call from the manager, each time leaving all the pertinent information. Receipt #***, RM #***, Refund amount due $91.04 with a checkout date of 6/6/18. Not only have I not received the refund that I am due, but the customer service that has been displayed is unacceptable. I should not have to call 10+ times and still have not received a phone call back. At this time, my only request is to get the refund of $91.04 that I am due.
Initiahttp://coloradosprings.***/images/icons16x/redact-multi.pngl Business Response /(1000, 5, 2018/08/29) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Alexxis ***:
Thank you for notifying our office of the concern filed by Troy *** at the Days Inn By *** property in Colorado Springs, CO.
To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before September 5, 2018. As a company, we're committed to delivering a great experience with every stay with us.
If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs.
Thank you,
Patti W.
Liaison, Customer Care
*** Hotels & Resorts, Inc.
O (888) 675-3379
I was a guest in June during a business trip. I paid in cash for 3 nights totaling $348.12, which includes a $75.00 deposit. After the first night, I informed the manager that I would not be needing the 3rd night and would be checking out after night 2. I was informed that I would receive a refund of $91.04 (1 night stay with tax) within 10-14 days to my home address via check. I have made several attempts to get in touch with the manager/owner Cecy via Charles the day associate as 2.5 months later we are still not in receipt of our refund. I myself & my wife have called now nearly 10x with no return call from the manager, each time leaving all the pertinent information. Receipt #***, RM #***, Refund amount due $91.04 with a checkout date of 6/6/18. Not only have I not received the refund that I am due, but the customer service that has been displayed is unacceptable. I should not have to call 10+ times and still have not received a phone call back. At this time, my only request is to get the refund of $91.04 that I am due.
Initiahttp://coloradosprings.***/images/icons16x/redact-multi.pngl Business Response /(1000, 5, 2018/08/29) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Alexxis ***:
Thank you for notifying our office of the concern filed by Troy *** at the Days Inn By *** property in Colorado Springs, CO.
To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before September 5, 2018. As a company, we're committed to delivering a great experience with every stay with us.
If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs.
Thank you,
Patti W.
Liaison, Customer Care
*** Hotels & Resorts, Inc.
O (888) 675-3379
Stayed 1/22/2018
Order # ***
Paid $61.73 for room and
$75 for deposit.
Problem of fridge not working to store
Medications as well as bought food for it. Couldn't use medications and food
Because I woke up and the fridge not
working. I asked for a new fridge but didn't get one until the next day.
I asked them many times to make sure it worked they said that it worked.
The hotel would not compensate for my loss especially my medications.
Either pay $150 for meds and $20 for food or give me my money back for my nights stay.
$61.73
This place for also frightening for me
as people were climbing in and out of windows, man with drugs and a gun
Jumped out window swat team arrived.
Initial Business Response /(1000, 5, 2018/01/29) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by Toni *** at the Days Inn property in Colorado Springs.
To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before February 2nd. As a company, we're committed to delivering a great experience with every stay with us.
Thank you!
Stayed 1/22/2018
Order # ***
Paid $61.73 for room and
$75 for deposit.
Problem of fridge not working to store
Medications as well as bought food for it. Couldn't use medications and food
Because I woke up and the fridge not
working. I asked for a new fridge but didn't get one until the next day.
I asked them many times to make sure it worked they said that it worked.
The hotel would not compensate for my loss especially my medications.
Either pay $150 for meds and $20 for food or give me my money back for my nights stay.
$61.73
This place for also frightening for me
as people were climbing in and out of windows, man with drugs and a gun
Jumped out window swat team arrived.
Initial Business Response /(1000, 5, 2018/01/29) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by Toni *** at the Days Inn property in Colorado Springs.
To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before February 2nd. As a company, we're committed to delivering a great experience with every stay with us.
Thank you!
No option for redund given was told to wait till am staff came in when talk to am manager was told I could have gotten refund last night but not now since we stayed
Initial Business Response /(1000, 5, 2018/01/03) */
***
Dear Contact:
Thank you for notifying our office of the concern filed by Jennifer *** at the Days Inn property in Colorado Springs.
To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before January 9th. As a company, we're committed to delivering a great experience with every stay with us.
Thank you!
No option for redund given was told to wait till am staff came in when talk to am manager was told I could have gotten refund last night but not now since we stayed
Initial Business Response /(1000, 5, 2018/01/03) */
***
Dear Contact:
Thank you for notifying our office of the concern filed by Jennifer *** at the Days Inn property in Colorado Springs.
To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before January 9th. As a company, we're committed to delivering a great experience with every stay with us.
Thank you!
The first night during my stay I came to the room and noticed the comforter on the bed was dirty and stained. So I put it on the ground and in the corner of the room. The next day the maid took it to wash it and never brought it back. A few days after check out I get charged $150 for the comforter because it wasn't ever put back in my room by room service. I tried to speak to the manager but she would never return my phone calls and told her desk clerk that she will not speak to me about this issue. I called the corporate office and put in a complaint. I received an email a few days later from the manager saying that is there policy and they will continue to bill me for the comforter. I emailed back asking for the policy and a copy of an inventory of my room. I never received a response back. I called corporate back and they said they will not resolve this issue and they will not help me in any way.
Initial Business Response /(1000, 5, 2017/06/27) */
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by Christopher *** at the Days Inn property in Colorado Springs, CO.
Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations.
After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.
If your offices require more information on this matter, please contact me directly at ***
Thank you
Initial Consumer Rebuttal /(3000, 7, 2017/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to resolve the situation with the manager and haven't received a response. Would I please have the contact info of the owner of the hotel to resolve this issue?
Final Business Response /(4000, 9, 2017/06/30) */
Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn were not met.
While Days Inn is solely the franchisor of the Days Inn trademarks and service marks to independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees.
You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately. As the Owner is in the best position to respond , please direct any further communications to:
Pearle and James ***
***
Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.