Days Inn Reviews (%countItem)
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Description: HOTELS
Address: 43505 Monroe St., Indio, California, United States, 92201
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I stayed at the Days Inn in Indio, CA from 12/24-12/29/2019. Over the course of my stay, I encountered multiple irritations such as: the room smelled like a "smoking" room; warm water & water pressure cut out mid-shower; hair dryer did not work; yogurt ran out during the breakfast period and I could not access Netflix. I let those issues go, as there was no manager on site and other aspects of the room were acceptable enough. My major complaint arose a couple days after I returned home when I developed itchy bumps on my back and torso. I saw a doctor who confirmed the bumps were due to bed bug bites.
I attempted to contact the hotel several times and was told the manager was not available. I left a message and received no call back. I finally did reach the manager "AJ" on 1/28/2020 and was told "we will look into it and call you back if we find anything". I contacted the Days Inn Headquarters in NJ the same day and spoke to Agent ***, who gave me a claim number (***). She told me I would hear back from someone within the 7 day resolution period.
Later on 1/28/2020 I received an email from ***@wyndham.com, stating this was a franchise and my complaint was brought to the attention of the franchisee, *** @ 8*** in Indio, CA. The email said I needed to communicate directly with the franchisee. I was given no other contact information besides the address listed here and I have not heard from *** to date.
The bed bug bites caused hives on my back and the redness, irritation and extreme itchiness continued for weeks. Finally, the issue is almost fully resolved, 6 weeks after my stay.
I'm not sure who I spoke to over the phone on Tuesday. I currently have the flu and I'm in no position to gather the proper details we need to address this matter. I did mention that I would be out of the office until Friday/Saturday Morning to look into all the information we have regarding this matter. I don't know why you would go ahead and jump the gun w/o the hotel's detailed account of what transpired during the guest's stay.There's a few flaws I would like to point out. The guest has been travelling they could have brought something with their luggage or could have contracted from another hotel. They say the bite marks appeared after their stay here at our hotel and also if they were allergic to the bite marks, the allergic reaction would happen immediately / during the portion of their stay. Mrs. *** was in that room for 5 Nights. Nothing was brought to the Hotel's attention during the guest stay here. The guest did not find or bring a bed bug from our room. Nor was our Local exterminator Terminix able to conclude any findings. Not even a roach. If there were a problem in that specific room, we'd definitely know about it. Blood is what allows bed bugs to reproduce and multiply. If there were an issue with that specific room. Our pest control would definitely be able to find the problem but also other guests would be complaining about the same issue.The guest checked out on 12/29/19 and was in room 230 and since then, this room was rented out at least 32 times after Mrs. ***'s stay. This is between 12/29/19 to 2/26/20. Our mattresses are only 3 years old and our housekeeping staff are trained to look for them. If a guest brings these pests to our hotel we call Terminix immediately and they properly treat the room. The cost of treatment is costly, but we do whatever it takes to resolve the problem. IF Terminix were to find something from that specific room, then we would hands down give a refund to this guest, but that is not the case.I'm sorry it has taken a long while but as the fear of Coronavirus continues to spread, I would be in a pickle if I tried returning to work.