To whom it may concern: We received the customer’s complaint and have reviewed it There are many inaccuracies we would like to correctWe will start off with the complaint that we are harassing him with a loan and the confusion regarding his loan As the customer stated and
provided a copy of in his own complaint the loan has been canceled so we are not harassing him in regards to that loan or in any other way for that matter The customer implies that he was unaware of his solar loan but, to obtain a loan through *** the customer has to provide confidential/personal information to the loan company to obtain a loan that we simply would not have the ability to provide without his knowledge The loan company also requires a number of signatures by the customer to finalize the process which the customer signed which the loan company will confirm and we can provide evidence supporting that fact Additionally no solar company can offer a free solar system unless a company decided to gift a solar system to a customer What the customer was informed of is that there would be no initial upfront cost to the customer which we were willing and able to keep that commitment to the customerAs the customer indicated when he called the loan company we had not processed or collected any of the funds on his loan The 1st cost associated with the solar system that the customer was expected to pay would have been after the system was installed and running and the customer then would start making monthly payments The customer also states that he could not afford the loan payments, but these loan payments were reviewed by *** and in the forms that he signed with *** and also reviewed by a 1st light representative so he shouldn’t have been surprised with the fact that there would be a payment or the cost associated with that payment Furthermore these monthly payments are designed to be an equal or lower price then energy cost the solar will be replacing making the payment very affordableEven if the customer was given a PPA by our company the customer would have to make similar monthly payments The customer mentions his relationship with *** an employee of ours a number of times throughout his complaint inaccurately *** was/is his account manager She was never in the home of the customer or involved in the signing of the agreement or setting up his financing for his solar system The customer states that *** sent a technician to trespass and try to install the system This is simply not true We would never install a system without the customer’s permission It just wouldn’t make sense for us to do so We did send a representative to the customer’s house after we received an odd call from an individual claiming to represent the customer and requesting to cancel his project on 6/10/ Since we did not communicate directly with the customer we tried reaching out to the customer by phone and email to confirm the cancellation because we had a confirmed installation date with the customer for the following day on 6/11/ After many attempts with not success that is when we sent a representative to the house to communicate with the customer directly When our representative arrived the customer did confirm he wanted to cancel his project. The customer is misinformed about the California laws It is possible the customer is getting misinformation from another solar company because what the customer failed to mention in his complaint is that the customer is seeking to go with another solar company for the solar project on his house This was not communicated to us until the day before we were going to install his system that he was officially canceling*** his account manager did speak to the customer the 1st week on June when the customer expressed some concerns about his project contemplated canceling his project, but by the end on the conversation the customer agreed to move forward and to be installed on 6/11/ Before the customer cancelled we advised him of the potential costs that he would incur for cancelingAfter the customer officially cancelled we reached out to the customer to inform him of those costs associated with canceling In the agreement there are sections that review costs associated with canceling the project or impleading 1st light energy with its ability to fulfill its contractual liability stated in the agreementUnder the “Liquidated Damages” section it states: “In the event the Customer refuses to allow 1st Light to commence performance of the work to be rendered under this Agreement, or prevents 1st Light from receiving the Rebate, or prevents 1st Light to continue performance under this Agreement, 1st Light shall be entitled to receive from the Customer as liquidated damages a sum equal to thirty percent (30%) of the Total Contract Price.” 30% of the total Contract Price is $11,Please remember that this customer waited to cancel his project until the day before install That means by this time we had performed a site assessment, created a design, had engineering ran and stamped, permit picked up and paid for (contrary to the customer’s statements that we haven’t received a permit we have attached a copy of the permit), office overhead of processing customers deal, all materials and equipment specifically ordered and shipped to our local office, and many other miscellaneous costs associated with his project At this time we can offer options to the customer The 1st and preferred option is to move forward with his project, at which point we can use the permit and equipment already paid for and waiting to be used for his project The second option is for the customer to call us and work out a negotiated compromised price for all of his associated cancellation costs of his system At present customer has not been willing to negotiate with usWe would love to fulfill our commitment to our customer We also want to make sure it’s clear we are not trying to be malicious in nature with our cancellation costs We are simply trying to be compensated for contracted work and costs that were agreed upon by the customer that were incurred by us in an effort to fulfill our responsibilities obligated by us in the agreement that both parties signed.Thank you
The customer has brought this issue to 1st Light Energy's attention a couple times since install The customer was installed per the meter number of the residence on file with the utility company He was requested to obtain a meter number for the address desired but has never produced
such document 1st Light Energy and the finance company has installed correctly per code along with being granted PTO from the utility company Thank you*** ***Warranty and Service Manager - 1st Light Energy***
I am rejecting this response because: The company have one of the worst customer service because this just doesn't happen with meThis happened with couple of other people in my cityThey don't know their rights as a consumer and they didn't complain about thisWhen now I am raising my voice against this issue and against this company they are trying to provide statements to prove their points and to get away from this issueThey installed the monitoring system at my house to shut my mouth and so I can take my case backAs I mentioned I been receiving the same amount of bills since couple of years and I showed all of that to my person who did my paperwork for the solar systemHe told me that whatever system they putting is right for me according to my usage, my usage are sameBut First light energy is one of the worst companyI want the resolution otherwise I will take this issue to the consumer court
1st Light was under the impression Mr*** was moving forward with his solar purchase as we received a signed contractOnce MR*** expressed he was no longer interested, we submitted a refund requestOur refund policy is days of cancellationMr*** refund is scheduled to be
processed by 7/10/
Mr*** stated he had a leak prior to the installation of solarHe also stated he had the leak repaired by a rooferThe repairs to the leak may have failed, but there is no evidence this was caused by the solar1st Light Energy would be more then happy to provide Mr*** with a proposal to temporarily remove the solar panels, where need, to allow the roofers access
1st Light Energy responded to the initial complaint on 9/8/with details below. Didn't have prompt to leave a response from 9/28/notification1st Light Energy was reported the customer has Permit To Operate, the customers Account Manager made numerous attempts to contact customer with
no response The customer notified 1st Light Energy of his high bills 1st Light Energy requested a copy and received them Under review of these documents it was apparent that the PV system was not turned on 1st Light Energy walked customer through turning on his system over the phone It is the most quickest method to verify that a system is functioning accordingly Customer filed a Revdex.com complaint the same day he notified 1st Light Energy Customers energy usage has gone up since the solar was installed and was wanting 1st Light Energy to pay for his utility bill Most solar system do not compensate for usage in the summer time due to extra usage from pool pumps and air condition units 1st Light Energy would compensate if there was an issue due to the workmanship warranty or an untimely manner in which the customer received PTO 1st Light Energy is not reimbursing customer or removing the system
We once again have to redirect the customer's primary complaint to the loan company In our last response we indicated we are not the company that has taken the loan out or the company that is seeking funds from the customer directly The company seeking funds is ***We suggest the customer take up a complaint with them if they are seeking some type of resolution in regards to their loan We did take the liberty in our last response giving some information in hopes to help shed some light on some of the confusion in regards to the loan with *** The customer also stated that the contract stated a certain amount of production was guaranteed and a certain amount of panels were guaranteed This is not accurateIf the customer reviews their contract they will find no such statements What we do indicate on the contract is a contracted system size, a system size that was fulfilled by using the higher wattage solar modules as indicated by the customer in their recent response Because they were higher wattage a lesser amount of solar modules were needed to provided the same system size that was originally discussed with the customer with lower wattage modules Its like owning someone $dollars and originally you told them you would pay them with $bills and then later paying them with only $bills The end result is the same amount of money being paid Same concept with the modules In regards to the call once again we would have no reason to hang up customers and there is no indication that this happened If this did occur we can assure the customer it was unintentional and apologize for any negative experience they may have had on while being on the phone with us If the customer would like we would still be happy to conduct a way call with ***, ourselves and the customer in hopes to help resolve any confusion in regards to their loan Thank you,
I have responded each time there has been a response neededI cannot explain why the last one was not receivedBelow is a synopsis of the events leading up to MrJaswant Singh sending the Revdex.com his concern. *** *** system was installed in April of this year. A utility representative went out just before we got PTO; Permission to Operate on 5/5, to install the new meter. We believe *** *** thought this was a 1st Light representative turning on the systemOur policy is to contact the customer by email when PTO is received and let them know they can turn on their system and to ask them to contact us if they need help. We supply a TOP; Turn Over Packet to thecustomer with simple instructions and copies of all his documentation from the project. His assigned Account Manager,*** also called him to check and left a detailed message to call us if he needed any helpHe never called back. We have a record of all email and phone logs for every communication done on behalf of this customer. He waited over three months to finally contact us, after receiving larger than expected utility bills. I have also attached, previously his June utility bill which reflects an increase in his usage from last year to this year. This will account for much of his increased cost, over and above the months that he thought his system was on and his billswere based solely on his usageWhen this came to our attention by the customer, we acted immediately to help when wefound he did not turn on his system. Instruction was given and after his system was on and working properly,he then wanted us to pay the bills for the time he did not turn it onWe are under no obligation to monitor his system. Wehave since gone to this customer’s house and inspected his whole system, which is functioning properly, and installed a ***, monitoring device, at no cost to the customer, as a good faith gesture. We feel we are not responsible for making sure the customer followed up and turned on his system if he never responded to the email alert and an account manager message. We hope this no charge monitoring device will give the customer piece of mind for the future as he can readily see his system’s performance. We will give outstanding customer service if the need arise.Thank you for your consideration of this matter,*** ***
The customer's contract was signed and then cancelled after the day cancellation period 1st Light Energy is reimbursing the customer his cancellation fee's due to the circumstances A Green Sky refund usually takes days to be refunded back to all customers. Thank
you *** ***Warranty and Service Manager - 1st Light Energy
There are Sales costs included in proposals by sales reps for many items not necessarily explained to the customer as added costs. As an example a few of these may include: ground mount systems, extended warranties, smart home systems, premium panels, tax abatement programs, panel upgrades, meter costs for certain utilities, etc. It wouldn’t have been the customer’s responsibility to know those things, but is expected for the sales rep to add those items in at the point of sale if needed. Unfortunately that wasn’t the case and we have absolutely zero documentation showing otherwise on our side. If there was anything we could see on our side showing that the sales rep did in fact include the abatement we would be more than willing to fix the issue at our expense. Despite the miscommunication we are willing to go back and make the effort (if possible) to fix the abatement after the fact which actually requires substantially more time and effort than we would have incurred in the first place as an option for the customer if they are interested in adding that as an option to their solar panel system. The permit submitted for the system was a different type of permit. There is one instance we successfully resubmitted under the same system for a change in permit required for the abatementThis would be the plan of action if the customer would like to us to attempt it
*** ***’s installation at *** *** *** ** *** ** was his 3rd installation going through 1st Light Energy. His contract was signed on 7/29/2014; the system was installed on 10/6/and received PTO (Permit to Operate) on 12/4/2014. The system was started on 12/5/and
went down 12/14/tripping the AC breaker making the whole PV system shut down. We noticed his monitor was not communicating on 7/7/and requested he run some diagnostics over the phone. When he turned the PV system back on the customer heard a pop sound from the inverter with an error code. 1st Light Energy immediately assessed the issue and made a site visit that day. The part was replaced and the system was back up and running with no issuesIn the customers contract it stipulates the owner of the new PV system is responsible for monitoring and maintaining that doesn’t fall under the scope of the workmanship warranty. Neither did the customer nor customers renter check the PV system in the time period it was off. The customer never provided any proof in receipts or contract stipulating his renter had to pay for solar. 1st Light Energy did offer the customer panel cleaning on each of his homes in which we installed on as a good gesture. The service costs of these cleanings are $apiece. 1st Light Energy tried to compensate the customer with free service cleanings as he was in this situationThank you *** *** * *** *** *** ***
Consumer states: The company has not addressed my issues about the salesman saying that my $5,would be returned back to meI do not see this applied to my accountI was told that their was a fix rate and but I am paying interestI would like to have an answer for thatI am really concerned about the amount that they say I owe
I am rejecting this response because:yes this panels co.had send they roofer two times but the 2nd time I was able to show that guy were was the leak coming from by me wish I took down some of the plywood off the front of my home and part of the sidings so he can look under the roof and see for him self that some of the nails where still wet and then that roofer when ahead and take off like solar panels and apply some glue or tar or roof leak stoping and then I told that guy that I need the first solars panels on the front of my house that they need to be install to inches from my gutter so I can replace some of the rotten plywood on the frontso please note: they install this front panels about inches from the gutter and that is a problem and that is why I bean try to get in touch with mr*** *** and he never respond to me by email or by phoneall so note that mr *** do come to my home like month a go for another issuethat was that they the installer of the panels lay down the panels all on even not level so he take care of that issue but this is deference and just yesterday 02-28-mr *** email me to say that the case is clause ok why is so dificult for this co, and greensky bank to call me and solve this problem
The customers system was installed per contract that was signed by the customer not under duress In the customers contract their is no stipulation that guarantee's any amount or percentage of energy produced During the installation process from start to finish the customer at any point
can halt the process, in different phases of install their may be penalty fee's applied for cancellation Under review of the customers PV system, the customer generated more energy than the previous years usage and it was also determined that the customer used a great deal more energy which resulted in a high utility bill at the end of their true up The customer is producing better than expected and was also free maintenance service in the form of having their solar panels cleaned as compensation for the confusion due to the fact that the only inefficiency was the modules on the roof were soiled due to the area's harvest season It was stated to the customer if the panels were cleaned the PV system would have produced more energy 1st Light Energy will not reimburse the customer for her true up, not grant a 25% reimbursement or add an additional panels. Thank you *** ***Warranty and Service Manager - 1st Light Energy***
To whom it may concern: We received the customer’s complaint and have reviewed it There are many inaccuracies we would like to correctWe will start off with the complaint that we are harassing him with a loan and the confusion regarding his loan As the customer stated and
provided a copy of in his own complaint the loan has been canceled so we are not harassing him in regards to that loan or in any other way for that matter The customer implies that he was unaware of his solar loan but, to obtain a loan through *** the customer has to provide confidential/personal information to the loan company to obtain a loan that we simply would not have the ability to provide without his knowledge The loan company also requires a number of signatures by the customer to finalize the process which the customer signed which the loan company will confirm and we can provide evidence supporting that fact Additionally no solar company can offer a free solar system unless a company decided to gift a solar system to a customer What the customer was informed of is that there would be no initial upfront cost to the customer which we were willing and able to keep that commitment to the customerAs the customer indicated when he called the loan company we had not processed or collected any of the funds on his loan The 1st cost associated with the solar system that the customer was expected to pay would have been after the system was installed and running and the customer then would start making monthly payments The customer also states that he could not afford the loan payments, but these loan payments were reviewed by *** and in the forms that he signed with *** and also reviewed by a 1st light representative so he shouldn’t have been surprised with the fact that there would be a payment or the cost associated with that payment Furthermore these monthly payments are designed to be an equal or lower price then energy cost the solar will be replacing making the payment very affordableEven if the customer was given a PPA by our company the customer would have to make similar monthly payments The customer mentions his relationship with *** an employee of ours a number of times throughout his complaint inaccurately *** was/is his account manager She was never in the home of the customer or involved in the signing of the agreement or setting up his financing for his solar system The customer states that *** sent a technician to trespass and try to install the system This is simply not true We would never install a system without the customer’s permission It just wouldn’t make sense for us to do so We did send a representative to the customer’s house after we received an odd call from an individual claiming to represent the customer and requesting to cancel his project on 6/10/ Since we did not communicate directly with the customer we tried reaching out to the customer by phone and email to confirm the cancellation because we had a confirmed installation date with the customer for the following day on 6/11/ After many attempts with not success that is when we sent a representative to the house to communicate with the customer directly When our representative arrived the customer did confirm he wanted to cancel his project. The customer is misinformed about the California laws It is possible the customer is getting misinformation from another solar company because what the customer failed to mention in his complaint is that the customer is seeking to go with another solar company for the solar project on his house This was not communicated to us until the day before we were going to install his system that he was officially canceling*** his account manager did speak to the customer the 1st week on June when the customer expressed some concerns about his project contemplated canceling his project, but by the end on the conversation the customer agreed to move forward and to be installed on 6/11/ Before the customer cancelled we advised him of the potential costs that he would incur for cancelingAfter the customer officially cancelled we reached out to the customer to inform him of those costs associated with canceling In the agreement there are sections that review costs associated with canceling the project or impleading 1st light energy with its ability to fulfill its contractual liability stated in the agreementUnder the “Liquidated Damages” section it states: “In the event the Customer refuses to allow 1st Light to commence performance of the work to be rendered under this Agreement, or prevents 1st Light from receiving the Rebate, or prevents 1st Light to continue performance under this Agreement, 1st Light shall be entitled to receive from the Customer as liquidated damages a sum equal to thirty percent (30%) of the Total Contract Price.” 30% of the total Contract Price is $11,Please remember that this customer waited to cancel his project until the day before install That means by this time we had performed a site assessment, created a design, had engineering ran and stamped, permit picked up and paid for (contrary to the customer’s statements that we haven’t received a permit we have attached a copy of the permit), office overhead of processing customers deal, all materials and equipment specifically ordered and shipped to our local office, and many other miscellaneous costs associated with his project At this time we can offer options to the customer The 1st and preferred option is to move forward with his project, at which point we can use the permit and equipment already paid for and waiting to be used for his project The second option is for the customer to call us and work out a negotiated compromised price for all of his associated cancellation costs of his system At present customer has not been willing to negotiate with usWe would love to fulfill our commitment to our customer We also want to make sure it’s clear we are not trying to be malicious in nature with our cancellation costs We are simply trying to be compensated for contracted work and costs that were agreed upon by the customer that were incurred by us in an effort to fulfill our responsibilities obligated by us in the agreement that both parties signed.Thank you
We need more time to look into these claims before we can respond
The customer has brought this issue to 1st Light Energy's attention a couple times since install The customer was installed per the meter number of the residence on file with the utility company He was requested to obtain a meter number for the address desired but has never produced
such document 1st Light Energy and the finance company has installed correctly per code along with being granted PTO from the utility company Thank you*** ***Warranty and Service Manager - 1st Light Energy***
There is no set timeline for paying referral bonusesWe process payment in the order they were received
I am rejecting this response because: The company have one of the worst customer service because this just doesn't happen with meThis happened with couple of other people in my cityThey don't know their rights as a consumer and they didn't complain about thisWhen now I am raising my voice against this issue and against this company they are trying to provide statements to prove their points and to get away from this issueThey installed the monitoring system at my house to shut my mouth and so I can take my case backAs I mentioned I been receiving the same amount of bills since couple of years and I showed all of that to my person who did my paperwork for the solar systemHe told me that whatever system they putting is right for me according to my usage, my usage are sameBut First light energy is one of the worst companyI want the resolution otherwise I will take this issue to the consumer court
1st Light was under the impression Mr*** was moving forward with his solar purchase as we received a signed contractOnce MR*** expressed he was no longer interested, we submitted a refund requestOur refund policy is days of cancellationMr*** refund is scheduled to be
processed by 7/10/
Mr*** stated he had a leak prior to the installation of solarHe also stated he had the leak repaired by a rooferThe repairs to the leak may have failed, but there is no evidence this was caused by the solar1st Light Energy would be more then happy to provide Mr*** with a proposal to temporarily remove the solar panels, where need, to allow the roofers access
1st Light Energy responded to the initial complaint on 9/8/with details below. Didn't have prompt to leave a response from 9/28/notification1st Light Energy was reported the customer has Permit To Operate, the customers Account Manager made numerous attempts to contact customer with
no response The customer notified 1st Light Energy of his high bills 1st Light Energy requested a copy and received them Under review of these documents it was apparent that the PV system was not turned on 1st Light Energy walked customer through turning on his system over the phone It is the most quickest method to verify that a system is functioning accordingly Customer filed a Revdex.com complaint the same day he notified 1st Light Energy Customers energy usage has gone up since the solar was installed and was wanting 1st Light Energy to pay for his utility bill Most solar system do not compensate for usage in the summer time due to extra usage from pool pumps and air condition units 1st Light Energy would compensate if there was an issue due to the workmanship warranty or an untimely manner in which the customer received PTO 1st Light Energy is not reimbursing customer or removing the system
We once again have to redirect the customer's primary complaint to the loan company In our last response we indicated we are not the company that has taken the loan out or the company that is seeking funds from the customer directly The company seeking funds is ***We suggest the customer take up a complaint with them if they are seeking some type of resolution in regards to their loan We did take the liberty in our last response giving some information in hopes to help shed some light on some of the confusion in regards to the loan with *** The customer also stated that the contract stated a certain amount of production was guaranteed and a certain amount of panels were guaranteed This is not accurateIf the customer reviews their contract they will find no such statements What we do indicate on the contract is a contracted system size, a system size that was fulfilled by using the higher wattage solar modules as indicated by the customer in their recent response Because they were higher wattage a lesser amount of solar modules were needed to provided the same system size that was originally discussed with the customer with lower wattage modules Its like owning someone $dollars and originally you told them you would pay them with $bills and then later paying them with only $bills The end result is the same amount of money being paid Same concept with the modules In regards to the call once again we would have no reason to hang up customers and there is no indication that this happened If this did occur we can assure the customer it was unintentional and apologize for any negative experience they may have had on while being on the phone with us If the customer would like we would still be happy to conduct a way call with ***, ourselves and the customer in hopes to help resolve any confusion in regards to their loan Thank you,
I have responded each time there has been a response neededI cannot explain why the last one was not receivedBelow is a synopsis of the events leading up to MrJaswant Singh sending the Revdex.com his concern. *** *** system was installed in April of this year. A utility representative went out just before we got PTO; Permission to Operate on 5/5, to install the new meter. We believe *** *** thought this was a 1st Light representative turning on the systemOur policy is to contact the customer by email when PTO is received and let them know they can turn on their system and to ask them to contact us if they need help. We supply a TOP; Turn Over Packet to thecustomer with simple instructions and copies of all his documentation from the project. His assigned Account Manager,*** also called him to check and left a detailed message to call us if he needed any helpHe never called back. We have a record of all email and phone logs for every communication done on behalf of this customer. He waited over three months to finally contact us, after receiving larger than expected utility bills. I have also attached, previously his June utility bill which reflects an increase in his usage from last year to this year. This will account for much of his increased cost, over and above the months that he thought his system was on and his billswere based solely on his usageWhen this came to our attention by the customer, we acted immediately to help when wefound he did not turn on his system. Instruction was given and after his system was on and working properly,he then wanted us to pay the bills for the time he did not turn it onWe are under no obligation to monitor his system. Wehave since gone to this customer’s house and inspected his whole system, which is functioning properly, and installed a ***, monitoring device, at no cost to the customer, as a good faith gesture. We feel we are not responsible for making sure the customer followed up and turned on his system if he never responded to the email alert and an account manager message. We hope this no charge monitoring device will give the customer piece of mind for the future as he can readily see his system’s performance. We will give outstanding customer service if the need arise.Thank you for your consideration of this matter,*** ***
We have presented an offer and that is all we are able to do
The customer's contract was signed and then cancelled after the day cancellation period 1st Light Energy is reimbursing the customer his cancellation fee's due to the circumstances A Green Sky refund usually takes days to be refunded back to all customers. Thank
you *** ***Warranty and Service Manager - 1st Light Energy
The complaint has been settled with the company thank you for your helpComplaint id
There are Sales costs included in proposals by sales reps for many items not necessarily explained to the customer as added costs. As an example a few of these may include: ground mount systems, extended warranties, smart home systems, premium panels, tax abatement programs, panel upgrades, meter costs for certain utilities, etc. It wouldn’t have been the customer’s responsibility to know those things, but is expected for the sales rep to add those items in at the point of sale if needed. Unfortunately that wasn’t the case and we have absolutely zero documentation showing otherwise on our side. If there was anything we could see on our side showing that the sales rep did in fact include the abatement we would be more than willing to fix the issue at our expense. Despite the miscommunication we are willing to go back and make the effort (if possible) to fix the abatement after the fact which actually requires substantially more time and effort than we would have incurred in the first place as an option for the customer if they are interested in adding that as an option to their solar panel system. The permit submitted for the system was a different type of permit. There is one instance we successfully resubmitted under the same system for a change in permit required for the abatementThis would be the plan of action if the customer would like to us to attempt it
*** ***’s installation at *** *** *** ** *** ** was his 3rd installation going through 1st Light Energy. His contract was signed on 7/29/2014; the system was installed on 10/6/and received PTO (Permit to Operate) on 12/4/2014. The system was started on 12/5/and
went down 12/14/tripping the AC breaker making the whole PV system shut down. We noticed his monitor was not communicating on 7/7/and requested he run some diagnostics over the phone. When he turned the PV system back on the customer heard a pop sound from the inverter with an error code. 1st Light Energy immediately assessed the issue and made a site visit that day. The part was replaced and the system was back up and running with no issuesIn the customers contract it stipulates the owner of the new PV system is responsible for monitoring and maintaining that doesn’t fall under the scope of the workmanship warranty. Neither did the customer nor customers renter check the PV system in the time period it was off. The customer never provided any proof in receipts or contract stipulating his renter had to pay for solar. 1st Light Energy did offer the customer panel cleaning on each of his homes in which we installed on as a good gesture. The service costs of these cleanings are $apiece. 1st Light Energy tried to compensate the customer with free service cleanings as he was in this situationThank you *** *** * *** *** *** ***
Consumer states: The company has not addressed my issues about the salesman saying that my $5,would be returned back to meI do not see this applied to my accountI was told that their was a fix rate and but I am paying interestI would like to have an answer for thatI am really concerned about the amount that they say I owe
Processed reimbursement through Accounting Department and will be sent out 4/22/Contacted customer and informed him of the update. *** ***
***
I am rejecting this response because:yes this panels co.had send they roofer two times but the 2nd time I was able to show that guy were was the leak coming from by me wish I took down some of the plywood off the front of my home and part of the sidings so he can look under the roof and see for him self that some of the nails where still wet and then that roofer when ahead and take off like solar panels and apply some glue or tar or roof leak stoping and then I told that guy that I need the first solars panels on the front of my house that they need to be install to inches from my gutter so I can replace some of the rotten plywood on the frontso please note: they install this front panels about inches from the gutter and that is a problem and that is why I bean try to get in touch with mr*** *** and he never respond to me by email or by phoneall so note that mr *** do come to my home like month a go for another issuethat was that they the installer of the panels lay down the panels all on even not level so he take care of that issue but this is deference and just yesterday 02-28-mr *** email me to say that the case is clause ok why is so dificult for this co, and greensky bank to call me and solve this problem
The customers system was installed per contract that was signed by the customer not under duress In the customers contract their is no stipulation that guarantee's any amount or percentage of energy produced During the installation process from start to finish the customer at any point
can halt the process, in different phases of install their may be penalty fee's applied for cancellation Under review of the customers PV system, the customer generated more energy than the previous years usage and it was also determined that the customer used a great deal more energy which resulted in a high utility bill at the end of their true up The customer is producing better than expected and was also free maintenance service in the form of having their solar panels cleaned as compensation for the confusion due to the fact that the only inefficiency was the modules on the roof were soiled due to the area's harvest season It was stated to the customer if the panels were cleaned the PV system would have produced more energy 1st Light Energy will not reimburse the customer for her true up, not grant a 25% reimbursement or add an additional panels. Thank you *** ***Warranty and Service Manager - 1st Light Energy***
We will take care of this issue