I am rejecting this response because: I don't agree. There was an existing leak that was fixed before they installed the panel. My point is they to email or phones calls. And the leak re-developed after they installed the panels around the same spot.
I am rejecting this response because:no one has called us to resolve this problem. I have not heard from [redacted] or [redacted] the salesmen, or [redacted], the Vice President [redacted]. My wife and I...
have called and left messages for the Vice President. He has never returned our phone calls since my wife called our bank and asked for our options for a loan. He said, he was going to "talk to the CFO", which he has never done.
rejecting this response because: Am I to assume that I would pay the fees? This is unacceptable as I would still be paying for your error. Also, the East Coast Sales Director stated that the permits have to be in before work starts. Would this actually work? What was the outcome of that case? Were the permits filed just to close the case (with no Property Tax Abatement received)?
the fact that they finally sent the $500.00 as promoted and advertised. This is all I wanted. As far as that explanation, this is the first time in eight months that I was heard that. The response in the first 6 months was 4 to 6 weeks from three different employees of first light energy. Under that explanation it could be months to years which I don't buy. But again I am accepting this explanation because the company finally came through, but not without help from Revdex.com. I thank Revdex.com for there assistance. Feel free for anybody to contact me in person if you feel the need.
The customers complaints are all items outside of the terms of the signed agreement which we have responded to previously. Our agreement does not list or promise any monthly payment rates so unfortunately at this time we don't have any further response or comments since we have made multiple...
replies to this customers claims and at this time we don't see any new complaints in the customer's response that we haven't already responded to. We have nothing further to add then what has already been stated previously. Thank you,
I am rejecting this response because: The sales person never asked for an email, he simply made one up, that email does not exist and does not even contain our correct spelling of our last name. As for the e-signature we completely understand that they style of signature does not match but this is not the case in our situation. The paper copy that was given to us after we called to obtain it had the wrong initials and spelling of my name. The sales manager did contact us, and nothing was resolved. He stated he never obtained an email from us and does not know where that email came from. He also stated that he no longer works in our area. We also informed him that the contract was not valid because the signature and initials are not correct and that they did not match what he has stated to us. He had no explanation on why it was not correct.
We have addressed these questions in quite a bit of detail in previous responses so this response will be brief and if you would like a more detailed response please read previous responses. The agreement that both parties signed advises the customer to seek professional tax advise about qualifying for the Income Tax Credit. It is impossible for our company to know that personal tax situation of every customer. To address the second statement,the loans are 2 fold. A same as cash loan and a term loan. the term loan has a locked in interest rate of 2.99% for 12 years. The Same as cash loan is designed to be paid off within the period of one year. the interest for the 1st year is 0%. If the customer fails to pay that loan off with in one year the interest rate increases to a higher rate. All these terms and conditions are and were in writing in the agreement the customer signed with us and in the paperwork provided to the customer by greensky the loan company long before the system was installed. THank you
Mr. [redacted]'s signed contract clearly states there would be a 2.9% annual increase. The customer would also have received a copy of this signed agreement in their email, which would show that the original and only rate was 6.986 kW with a $.135/2.9%. Mr. [redacted] electronically signed the...
original agreement and there were no changes to the customers rate beyond that point. The email address we have on file is [redacted]. We use digital signature for all agreements with 1st light and sometimes the signatures look different because of the way in which digital signatures work by either adopting a signature or writing on the screen digitally. That may have confused the customer because the signature may look different than an ink signature. From what we can see everything on this agreement was exactly as what was originally signed and promised to the customer at the point of sale. Since the complaint was filed, the original sales manager contacted Mr. [redacted] and explained the agreement again, answering any questions the customer had. 1st Light Energy feels the customer's concerns have been addressed.
I am rejecting this response because:I have requested to speak to the manager and I have not received a phone call. I have a total a three units from 1st Light Energy and I do not think the cleaning is fair. I have contacted the [redacted] and the system did not generate energy accurately for 6 months. My number is [redacted]. Please call me so that I do not get the run around from the assistant manager and now no response. [redacted] has not returned any of my phone calls. Thank you for your time,[redacted]
[redacted]
[redacted]
I am rejecting this response because: I don't agree. There was an existing leak that was fixed before they installed the panel. My point is they to email or phones calls. And the leak re-developed after they installed the panels around the same spot.
1st Light Energy contacted the customer and resolved issue.
I am rejecting this response because:no one has called us to resolve this problem. I have not heard from [redacted] or [redacted] the salesmen, or [redacted], the Vice President [redacted]. My wife and I...
have called and left messages for the Vice President. He has never returned our phone calls since my wife called our bank and asked for our options for a loan. He said, he was going to "talk to the CFO", which he has never done.
I am...
rejecting this response because: Am I to assume that I would pay the fees? This is unacceptable as I would still be paying for your error. Also, the East Coast Sales Director stated that the permits have to be in before work starts. Would this actually work? What was the outcome of that case? Were the permits filed just to close the case (with no Property Tax Abatement received)?
Revdex.com:
I am accepting response due to...
the fact that they finally sent the $500.00 as promoted and advertised. This is all I wanted. As far as that explanation, this is the first time in eight months that I was heard that. The response in the first 6 months was 4 to 6 weeks from three different employees of first light energy. Under that explanation it could be months to years which I don't buy. But again I am accepting this explanation because the company finally came through, but not without help from Revdex.com. I thank Revdex.com for there assistance. Feel free for anybody to contact me in person if you feel the need.
The customers complaints are all items outside of the terms of the signed agreement which we have responded to previously. Our agreement does not list or promise any monthly payment rates so unfortunately at this time we don't have any further response or comments since we have made multiple...
replies to this customers claims and at this time we don't see any new complaints in the customer's response that we haven't already responded to. We have nothing further to add then what has already been stated previously. Thank you,
I am rejecting this response because: The sales person never asked for an email, he simply made one up, that email does not exist and does not even contain our correct spelling of our last name. As for the e-signature we completely understand that they style of signature does not match but this is not the case in our situation. The paper copy that was given to us after we called to obtain it had the wrong initials and spelling of my name. The sales manager did contact us, and nothing was resolved. He stated he never obtained an email from us and does not know where that email came from. He also stated that he no longer works in our area. We also informed him that the contract was not valid because the signature and initials are not correct and that they did not match what he has stated to us. He had no explanation on why it was not correct.
We have addressed these questions in quite a bit of detail in previous responses so this response will be brief and if you would like a more detailed response please read previous responses. The agreement that both parties signed advises the customer to seek professional tax advise about qualifying for the Income Tax Credit. It is impossible for our company to know that personal tax situation of every customer. To address the second statement,the loans are 2 fold. A same as cash loan and a term loan. the term loan has a locked in interest rate of 2.99% for 12 years. The Same as cash loan is designed to be paid off within the period of one year. the interest for the 1st year is 0%. If the customer fails to pay that loan off with in one year the interest rate increases to a higher rate. All these terms and conditions are and were in writing in the agreement the customer signed with us and in the paperwork provided to the customer by greensky the loan company long before the system was installed. THank you
Mr. [redacted]'s signed contract clearly states there would be a 2.9% annual increase. The customer would also have received a copy of this signed agreement in their email, which would show that the original and only rate was 6.986 kW with a $.135/2.9%. Mr. [redacted] electronically signed the...
original agreement and there were no changes to the customers rate beyond that point. The email address we have on file is [redacted]. We use digital signature for all agreements with 1st light and sometimes the signatures look different because of the way in which digital signatures work by either adopting a signature or writing on the screen digitally. That may have confused the customer because the signature may look different than an ink signature. From what we can see everything on this agreement was exactly as what was originally signed and promised to the customer at the point of sale. Since the complaint was filed, the original sales manager contacted Mr. [redacted] and explained the agreement again, answering any questions the customer had. 1st Light Energy feels the customer's concerns have been addressed.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I am rejecting this response because:I have requested to speak to the manager and I have not received a phone call. I have a total a three units from 1st Light Energy and I do not think the cleaning is fair. I have contacted the [redacted] and the system did not generate energy accurately for 6 months. My number is [redacted]. Please call me so that I do not get the run around from the assistant manager and now no response. [redacted] has not returned any of my phone calls. Thank you for your time,[redacted]
[redacted]
[redacted]