DCH Kay Honda

We had an approval on this deal from a subprime bank and we did let the customer know she was approved However, this particular subprime bank conducts a phone interview with every customer before they fund the dealership because they want to make sure all of the information we submit is accurate Subprime banks have a higher risk and this is a common practice When the bank could not reach [redacted] after trying several times they notified us and we reached out to [redacted] to see why she hadn’t responded to their attempts Due to the lapse in time after several delays of miscommunications the bank was not comfortable and declined the deal At that time we realized that [redacted] bounced her $down payment check to kay Honda so we were not willing to try and go through a different bank in order to secure financing I can be reached directly at any time if a further discussion needs to take place I’ve attached a copy of the bounced check Ray D [redacted] General Mgrcell [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and will wait until further resolvedOtherwise, will file another complaint until further resolved by the dealershipIt has been months of waiting and been given a run around Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

After investigating your complaint I have been informed that the current problem with your vehicle is in no way related to any previous issue you may have had with your car that was addressed at no cost to youAs you know from your previous experience with us that we are willing to make repairs within reasonThe current problem being a clutch which is not covered under any kind of warranty, not even a new car warranty covers a clutch because it is a component that can break down in day with abuse, you purchased your vehicle months agoI am sure you realize no one can predict a mechanical break down months from the purchase date However, because of your loyalty to DCH Kay Honda and the inconvenience this has caused you I am willing to split the already discounted cost of $The remaining cost will be $for the parts and service that are not covered under any warrantyPlease give me the ok to proceed and I will be happy to have the service department begin the repair Regards, Adrian A***

I apologize for this inconvenience We did lose the document the first time Our mv clerk quit and a fill in has been trying to process this We did overnight the plates yesterday and I've attached the [redacted] info Looks like there is a a potential delay based on [redacted] I would be willing to reimburse the document fee of $ If agreeable let me know and I will have a check in the mail Monday Thank You, Ray?

[redacted] Thank you for bringing this to my attention Please provide me with the bill you received from Honda, and I will initiate an investigation on your complaint If possible please scan the document to my email address [redacted] Regards, Adrian A***

Complaint: [redacted] I am rejecting this response because: I have already sent this paperwork.I was initially told I did NOT have to have my car inspected as it had already been inspected in [redacted] by ***When I initially was faxed the title paperwork I was told to sign and return, do not run it through inspectionI did have it inspected in June in order to get my first temporary [redacted] tag and have sent that paperwork to them once I was told they needed in July 1st; apparently it is the 2nd piece of mail they have lostI just had it inspected AGAIN (DMV policy prohibits them from giving duplicates) and sent it certified mailI will not have my permanent tags before my 2nd temporary expires on August 1st and cannot get another temporary [redacted] tagI am a grad student and take classes in Pennsylvania twice a week so this is unacceptableRegards, [redacted]

I agree we initially dropped the ball on this and I am trying to rectify this situation. We definitely need the inspection form which is coming to Kay by certified mail. I will handle this ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Kay Honda *** the temporary plate
class="aQJ">on Friday and here is the tracking number to follow. When we initially submitted ** *** mv paperwork it got rejected because it was missing a middle initial. We have resubmitted but it will still take a couple more days to finalize. We will overnight mv to him as soon as we receive it back from dept of mv. We apologize for the inconvenience and will let him know when the finalized mv gets into the next ***. Thank YouActivity
Location
3/23/-Monday
8:am
At local *** facility
JAMAICA, **
6:am
At local *** facility
JAMAICA, **
Package not due for delivery
6:am
At local *** facility
JAMAICA, **
3:am
At destination sort facility
JAMAICA, **
2:am
Departed *** location
NEWARK, NJ
3/22/-Sunday
8:pm
Arrived at *** location
NEWARK, NJ
5:pm
Departed *** location
MEMPHIS, TN
3/21/-Saturday
11:am
Arrived at *** location
MEMPHIS, TN
10:am
Departed *** location
NEWARK, NJ
3/20/-Friday
10:pm
Arrived at *** location
NEWARK, NJ
8:pm
Left *** origin facility
EATONTOWN, NJ
6:pm
Picked up
EATONTOWN, NJ
2:pm
Shipment information sent to ***

You are absolutely correct, thank you for the correctionI apologize for entering the wrong information
As I mentioned a clutch is not a covered warranty componentWe are willing to cover the majority of the repair with a $cost to you
Please let me know if you would like to proceed
I look forward to your response
Thank you

Complaint: ***
I am rejecting this response because: I as well as anyone can choose to purchase vehicles or other products from anywhere in the world, so my travel is irrelevant to the specific matter at handThe response clearly ignores the fact that I declined these things in writing and verballyFurthermore, it ignores that the tires now have no coverage, when they clearly sell it as a 12-month benefitObviously the dealership just greedily tacks on the charge, forces customers to pay it, and doesn't bother to ensure that there is even enough tire tread left to cover the duration of the 12-monthsNot only is it deceptive and fraudulent, there is also negligence.
If I do not receive a full refund, within days, I along with several other unsatisfied customers of this dealership will be pursuing alternative measures to resolve our issues.
Regards,
*** ***

The *** is installed during the pre delivery inspection process on every new vehicle at Kay Honda, there is addendum which is present on every vehicle that has any additional
products Regardless of where the customer is traveling from the customer is clearly informed of any and all additional accessories or adds prior to visiting the dealershipNo one is forced into buying a vehicle that has additional costs to the advertised priceThey are presented clearly before the sale and at that point it is the customers decision to purchase or not to purchase the vehicle with pre-installed products which was the case with *** *** With hundreds of Honda dealers between New Jersey and Texas even with the additional products *** *** still elected to travel from Texas to purchase his new carOne would assume that this was due to the excellent total price that was quoted and or the availability of the vehicle he purchasedDCH Kay Honda operates with the highest ethical standards, we do not have any open complaints with any organization and are in good standing with the Revdex.com. If *** *** would like to discuss this matter with me further I would be more than happy to do soHe can contact me directly at ***
Thank you
*** ***

*** ***,
The coverage is for road Hazard not wear and tearYou agreed to purchase the products that were already on the vehicle before traveling from Texas
At this point I am willing to agree to your resolution of refunding your $and canceling the coverage
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and will wait until further resolved. Otherwise, will file another complaint until further resolved by the dealership. It has been months of waiting and been given a run around.
Regards,
[redacted]

After investigating your complaint I have been informed that the current problem with your vehicle is in no way related to any previous issue you may have had with your car that was addressed at no cost to you. As you know from your previous experience with us that we are willing to make repairs...

within reason. The current problem being a clutch which is not covered under any kind of warranty, not even a new car warranty covers a clutch because it is a component that can break down in 1 day with abuse, you purchased your vehicle 16 months ago. I am sure you realize no one can predict a mechanical break down 16 months from the purchase date.  However, because of your loyalty to DCH Kay Honda and the inconvenience this has caused you I am willing to split the already discounted cost of $1200. The remaining cost will be $600 for the parts and service that are not covered under any warranty. Please give me the ok to proceed and I will be happy to have the service department begin the repair.  
Regards,
Adrian A[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We had an approval on this deal from a subprime bank and we did let the customer know she was approved.  However, this particular subprime bank conducts a phone interview with every customer before they fund the dealership because they want to make sure all of the information we submit...

is accurate.  Subprime banks have a higher risk and this is a common practice.   When the bank could not reach [redacted] after trying several times they notified us and we reached out to [redacted] to see why she hadn’t responded to their attempts.     Due to the lapse in time after several delays of miscommunications the bank was not comfortable and declined the deal.   At that time we realized that [redacted] bounced her $3500 down payment check to kay Honda so we were not willing to try and go through a different bank in order to secure financing.     I can be reached directly at any time if a further discussion needs to take place.   I’ve attached a copy of the bounced check.   Ray D[redacted]General Mgrcell [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have documentation that clearly serves as evidence that I repeatedly declined 3 charges, one of which was the [redacted] I declined it several time in writing and verbally, and can provide the emails. At no point did I ever agree to this. I was told by them that they refused to see me the vehicle unless I accepted these things. This was surely because they knew that I had already invested in travel and they wanted to leverage that to force me to accept the things that I repeatedly declined. At this point, I will accept the $199.00 refund and walk away. I just hope that other customers will read this complaint and be aware of the deceptive and fraudulent business practices of this dealership. There are a number of complaints filed against them with various agencies. I am sure that there will be more. 
 
Thank you for your help with this, Revdex.com. Much appreciated!
Regards,
[redacted]

I apologize for this inconvenience.   We did lose the document the first time.  Our mv clerk quit and a fill in has been trying to process this.  We did overnight the plates yesterday and I've attached the [redacted] info.   Looks like there is a a potential delay...

based on [redacted]  I would be willing to reimburse the document fee of $379.  If agreeable let me know and I will have a check in the mail Monday.   Thank You, Ray?