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D&D Reviews (80) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank Griffith Energy for settling this matter with me Regards, [redacted]

Good morning,I apologize for the delay in getting this customers tank picked upThis winter with recorded breaking temperatures and snow fall has slowed progress on these type of service issues We have scheduled tank pick up for this week Because of the delay, we will provide a refund of any remaining gas in the tank at last price paidand will also forgo the tank pick up feeThank you,***

We do apologize for the service you received as a automatic delivery customerI have changed your delivery schedule to more frequent intervals and applied a fifty dollar credit to your account for any inconvenience this may have caused[redacted] General Manager, Southern N.Y.Superior Plus Energy Services I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they came to pick up my tank on Wednesday as indicated , but said it was too wet for their truck to pick up I contacted the business and they asked that I call again to schedule a pick up Regards, [redacted]

Hi [redacted] , Below is the response I would like entered for complaint ID # [redacted] Delivery was made on March 9thI have credited $to your account for any inconvenience this has caused Thank you [redacted] General Manager, Southern N.Y.Superior Plus Energy Services

Issue # Technicians did not complete the original furnace installation due to their concerns with substandard work environment conditions A second set of technicians were sent to complete the job.Issue # Supplier shipped wrong part to Superior Plus Box was labelled correctly but had wrong part inside The installer, who did not notice it was the incorrect part, installed it Superior Plus has left customer a voice mail to apologize for the inconvenience A new appointment has been set for 4/23/to install the proper part

To whom It may concern:01/23/15I am responding to the above complaint filed with your department regarding a fuel delivery made to a current.I have reviewed the rejection of my initial offer to satisfy the customer and have reassessed the situationAlthoughI believe the original offer was justified, I will agree to a full credit of $290.00.I will have this adjustment done in good faith to satisfy the customer and show my willingness to resolve the Issue.Please if you have any questions, you can contact me at ###-###-#### or e-mail @***@griffithenergy.comThank you [redacted] ***CSC Manager @ Superior Plus Energy

We do apologize for the delayed response to your propane leakThe delay was caused by a breakdown in communication and had nothing to do with your credit standingWe take all propane leaks very seriously We have gone over this situation with all employee involved and taken corrective actionThank You [redacted] General Manager, Southern N.Y.Superior Plus Energy Services

This customer was contacted by our Service Manager, [redacted] They have rescheduled the cleaning for this Thursday and customer has been financially compensated for their inconvenienceWe consider this to be resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My view on this matter is that When the driver came out the second time he did not know that he had to lift the roof above the tank to fill itThis is proof enough to me that he did not fill the gallons the first timeIt was shown in the companies records that I had a $credit and I was personally told this and that the reason for this was because the driver did not fill the tank the first timeYes I admitted to having a hand written receipt from the driver BUT all it proves is that I paid the $not that it was deliveredNow that the gallons has been delivered the company has sent me $vouchers AND they are taking $off my HEAP grantI do not feel that I should lose money because of the companies mistake and $is NOT worth the days I had to sit in the coldI am contacting an attorney to get legal advice on what my next step is in resolving this matter Regards, [redacted]

Complaint ID [redacted] 12/24/ To whom it may concern: In responding to the service complaint ID [redacted] our investigation of this account and the events surrounding this complaint, we have found the following: 1st The cleaning referenced was performed on 2/20/ 2nd The cleaning billed at that time was $ including all applicable taxes stands to be irrelevant to the complaint at hand, due to the timing of the cleaning in February and the known fact that the boiler would have still been used during the following 30-days after the cleaningTaking deliveries on 3/and again on 6/ 3rd October 2nd the customer did in fact request a service call due to NO HEAT/ NO HOT WATER At this point the technicians did respond to the request and repair the issue Replacing a zone valve in the unit and allowing the hot water to flow properly with total service billed of $ November Customer called reporting again a heating problem in the homeAt this time the technician again responded and diagnosed problem with an immediate but temporary fix in order to keep heat going within residenceIn this case our internal office staff should have recognized services performed as “temporary fix” and followed up with proper parts being ordered and scheduled return service call to install The customer did have to make return calls to the company to get this problem resolvedOn the 17th of December the customer’s final call was made and at this point a technician was dispatched and replaced the part(s) as needed to rectify the issue We recognize our service to our valued customer on final repair we did not respond in a timely manner that is required and or expectedFor this reason the service bill(s) post October 2nd have not and will not be billed to the customer (parts or labor)In addition we will be applying a credit on the customers act in the amount of $for the lack of follow up and or response to resolve his heating emergency Please if there are any further concerns or issues with this complaint contact me directly at ###-###-#### or e-mail *** Thank you for your consideration in this matter [redacted] CSC Manager @ Superior Plus Energy

In the interest of resolving this matter with the consumer, we have issued a credit to her account for the full amount of the delivery on 12/($422.98) Her account has been terminated per her request

# [redacted] – We do apologize for the service you received as an automatic delivery customerA $credit has been applied to your account for an inconvenience this may have caused.Thank you [redacted] General Manager, Southern N.Y.Superior Plus Energy Services

I am responding to the complaint by Mr[redacted] 1/26/15.The charge of $was not a tank pick up fee.It was a service call we did for Mr [redacted] on 7/16/14.Mr[redacted] had a new water heater installed and according to code any time a system is depressurized or a new appliance is added a system inspection must be done.The inspection was completed and the invoice for $was signed by Mrs[redacted] Sincerely [redacted] *** Branch Manager Potsdam Griffith Energy

Our representative, Gregory Ely, spoke with Mr [redacted] by phone 3/3/ During that discussion it was agreed Mr [redacted] February 28th delivery will be credited and rebilled at the lower price per gallon as requestedMr [redacted] had no other requests at this time I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

12/24/14In responding to complaint # [redacted] filed with regarding a fuel delivery made to acurrent fuel oil customer at the request of the HEAP department of Monroe CoUpon thorough Investigation ofthis complaint, please find our below findings and resolution.On November 26th our office received a request for a fuel oil delivery to be made to the above listed customerbased on their eligibility for HEAP assistance and grant monies forwarded under [redacted] ***This order was loggedand the delivery was made (in accordance to our pending agreement with HEAP) on November 29th.Following this delivery the customer had notified the company that she did not any longer use fuel allTherehave been attempts by the customer to speak with our on site manager regarding thiS Issue unfortunatelymanager was unavailable; however our customer service representatives did note the customer concern andrequest on account With two attempts by our management to reach the customer, with customer phoneinterruptions (logged on customer account) this did take some time for them to connect and come to a resolution.It Is now understood (based on a conversation with our on site manager on 12/20) that our service departmentwill be removing the fuel on January 5thOnce this takes place the credit will be restored to the customers account,and then grant monies will be returned to the Monroe county HEAP department.Please if you have any questions, you can contact me at ###-###-####.Thank you, [redacted] ***

# [redacted] - We do apologize for the service you received as an automatic delivery customerThe delivery was made on March 3rdI have applied a fifty dollar credit to your account for any inconvenience this may have caused.Thank you [redacted] General Manager, Southern N.Y.Superior Plus Energy Services

I tried to reach out to this customer times, twice by phone & once via email.She returned by call asking to email her or let the know what refund we will be sending and we will not be refunding anything Customer was only with Superior for months prior to Superior selling the electric division to Public Power Below are the details from her account Attached you'll find correspondence with this customer from March & April of 2014.· Customer signed Electricity Variable Rate Plan on December 5, at $cents/kWh fixed thru January 14, · Confirmation email along with T&C’s sent to customer via email on December 5, · Began supplying electricity to customer eff December 27, · Last date we supplied electricity to customer was April 28, · Customer was billed correctly

Dear Sir:
Our former customer complaint has been escalated to me to respond to Mr***'s concerns. After reviewing the nature of the complaint, I have authorized our Potsdam Customer Service Center to refund the payment made by Mr*** in the amount of $106.92. I apologize for any inconvenience that the ***'s may have experienced. Griffith Energy prides itself in being customer focused and operating safely. We appreciate the business that was provided by our former customer. We will expedite the refund, however, please allow - days for receipt. Thank you for your understanding
*** ***
Region Manager

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Address: 218 Webster Ave, Providence, Rhode Island, United States, 02909


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