D&D

The customer received delivery yesterday, 2/11/ Due to the inconvenience that the customer experienced, we reduced the price due of the delivery We always try to deliver to our customers in a timely and professional manner I have spoken with the customer and confirmed the
issue is resolved and apologized for the inconvenience As always, we appreciate the feedback and support!*** ***

To Whom It May Concern,
I reviewed the complaint submitted by *** and was unaware this issue had transpiredI called and spoke with *** about the issue and understand why he felt this was product not accounted forThe gauges on propane tanks are a percentage reading and due to
temperature changes the gas in tank will change in liquid volume slightlyWe actually fill tanks by the liquid level gauge and not the percentage gauge. I have provided a credit on his account for the gas in questionI have also given *** a $coupon which he can use in future deliveries
*** thanked me for my call and was very happy with this resolution
Respectfully
*** *** CSC Manager-Rome

#*** - We apologize for the poor service you received. I have applied a one hundred dollar credit to your account for any inconvenience this may have caused.Thank you *** ***General Manager, Southern N.Y

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In an effort to resolve this for this past customer, we are crediting the account $This will cover the requested $and any other finance charge fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good morning,I apologize for the delay in getting this customers tank picked upThis winter with recorded breaking temperatures and snow fall has slowed progress on these type of service issues We have scheduled this Wednesday, April 8th, for tank pick upBecause of the delay, we will
provide a refund of any remaining gas in the tank at last price paidand will also forgo the tank pick up fee. Thank you,***

Revdex.com spoke with the business today and they stated that the consumer was delivered her propane on 2/26/at 1:PM wait time for will call customers is 3-days, and we did get the propane to her within hours We typically try to respond as soon as possible, generally within
hours

The customer was contacted and offered a lock in rate of $for all deliveries made between January 1st, through May 1st, The customer accepted the offer as a fair and agreeable resolutionThis matter is considered settled by Superior Plus Energy Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe I already covered this in my initial complaint, but I'll give a full recollection (to the best of my ability) for the recordYes, I put in a new systemYes a technician came to my home, looked around for a couple minutes, and then gave a laundry list of items for my plumber to finish upHe then told my wife that once those items were taken care of to schedule a follow upI didn't even know that my wife had signed an invoice that dayI sure wouldn't have signed anything until the job had actually been completed during the follow up appointmentMy plumber then got the system ready according to what was asked of himWe scheduled the follow up service callWe were stood up back to back weeksFirst my wife stayed at home all day on one Thursday without anyone coming out to check the systemWe called and were informed that "we were mistaken" and that the appointment "was scheduled for the following week"Since my wife had a prior appointment on that day I chose to stay and make the appointmentSince it was set for early in the morning I figured I could wait for the technician and then make it in to work, missing maybe an hour at bestBy noon no one had arrived at my home and I tried to call the Potsdam officeEveryone must have been at lunch and I couldn't reach anyoneI waited another hours before writing it off as being stood up and went about my daySince it was already past pm someone had been called in to fill in for me and there was no point in going in to my job.I called another company the following day and set up a new account with themI don't like wasting my time and I surely don't like missing a day of work (which cost me $in lost wages)This new company delivered a brand new tank, inspected everything for me to make sure that the new system was ready to go, all I had to do was swap the line to the new tank once the old tank was emptyThey did all of this free of charge and their technician was there within minutes of the arraigned timeI burned the remaining propane in the Griffith tank to as close to empty as I cared to get and then scheduled a pick upIt took Griffith nearly two weeks to come and collect their tankSo, in closing, if these charges were for the "service call" for my new system, then I say the services were never fully renderedNot even closeI had a technician come to my home, do virtually nothing over the course of a couple minutes, and then bring an invoice for work that would go uncompletedWell uncompleted by Griffith that is, my new company completed everything in about minutes, for freeGriffith charged me for work that another company completed, and all after costing me more from missing an entire day of work
Regards,
*** ***

Today, March 5, I received a propane delivery from Townsend EnergyThis resolves my fuel needsHowever, this whole ordeal was unacceptableI just want it noted that I received very poor service from Townsend Energy

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They were very prompt in contacting me ( within an hour of submitting complaint)They clarified their policies and contracts and I am confident that we will have no further issues
Regards,
*** ***

Received complaint on 4/1/Immediately reached out to customer and apologized for the unacceptable delay in retrieving our equipment. Scheduled for tank to be removed from property on 4/7/Job was completed today and customer confirmed her property was left in
satisfactory conditionSuperior Plus Energy is waiving all discontinuation fees and crediting customer for product remaining in tankBased on gauge reading in November 2014, Superior Plus Energy will credit gallons at the last price per gallon charged of $3.399, plus a 4% sales taxInformed customer they will be receiving a refund check in the amount of $which should be mailed no later than 4/17/Superior Plus Energy will continue to communicate with customer to provide updates throughout refund processCustomer stated she is satisifed with our quick response to her complaintMatter is considered resolved by Superior Plus Energy

Hi [redacted], Our technicians responded on February 23rd to the customer’s house and drifted/delivered 16 gallons to allow the customers heat to resume.   This service call was completed at no charge to the customer.  The customer received the delivery in question on February...

24th. I did speak with the customer thereafter to apologize for the delay in the delivery and also ensure that she was satisfied with our service and in the final outcome. She stated she was.  I have also sent her a $25 coupon towards future deliveries.  I also highly recommended a budget plan for the customer so she may get full delivers and not limited to 100 gallons each time. Doing so would allow for uninterrupted deliveries and also place her account on automatic delivery so she would not have to call.  She stated that she will be moving and opted out of the budget plan offer. Thanks You,[redacted]Griffith/Townsend Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have outlined my reasoning in the complaint I submitted.  I would wind up repeating all of that to explain where I am coming from.  I feel what they did was not legal and immoral, immediately charging people outrageous amounts of money after roping them in with a low rate.  I am not sure how this is permitted and allowable in this country, to take advantage and feed off people, middle class.  Receiving the extra moneys back that I spent in regards to the outrageous rate hike would be the only way I would be able to put this matter behind me and to rest for myslelf and the well being of my family.  This company has put me behind and in tremendous debt and I cannot stand by and allow them to continue do this to others as well.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will pick up Mr. [redacted] tank by end of the business week of December 5th.  I apologize for the delay of getting this issued handled.  If Mr. [redacted] has any questions, please have him reach out to[redacted] at ###-###-#### in the Exeter office.[redacted]Manager, White...

Haven/Exeter

We do apologize for the delayed response to your propane leak. The delay was caused by a breakdown in communication and had nothing to do with your credit standing. We take all propane leaks very seriously.  We have gone over this situation with all employee involved and taken corrective...

action. Thank You  [redacted]General Manager, Southern N.Y.Superior Plus Energy Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, they came to pick up my tank on Wednesday as indicated , but said it was too wet for their truck to pick up.  I contacted the business and they asked that I call again to schedule a pick up.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My view on this matter is that...  When the driver came out the second time he did not know that he had to lift the roof above the tank to fill it... This is proof enough to me that he did not fill the 100 gallons the first time... It was shown in the companies records that I had a $290 credit and I was personally told this and that the reason for this was because the driver did not fill the tank the first time... Yes I admitted to having a hand written receipt from the driver BUT all it proves is that I paid the $290 not that it was delivered... Now that the 100 gallons has been delivered the company has sent me 2 $25 vouchers AND they are taking $290 off my HEAP grant... I do not feel that I should lose money because of the companies mistake and $50 is NOT worth the 3 days I had to sit in the cold... I am contacting an attorney to get legal advice on what my next step is in resolving this matter.
Regards,
[redacted]