DDI Utilities Inc.

I was misled as to what this site was for. It specifically stated that you could monitor another phone without the other person’s knowing and without having to download any software to their phone. I have reached out numerous times to DDI with a return number and email and NO ONE has helped me. I paid $69.99 and I want a full refund!

Dear Customer, I do apologize for the issue you are experiencing Kindly reach out to the senior support supervisor for immediate assistance at: [redacted]

Dear Customer, I do apologize for the issue you are experiencing, however, after further research I have confirmed that your refund was issue in full on which was the day you requested the refund If your indicating that you still have not received the actual refund to your credit cards, kindly reach out to me directly at ###-###-####, you can ask for me directly, Fran F [redacted] Please have the email address that you used when you purchased the software and I will assist you further

Good afternoon Customer, We are unable to reimburse you being that you have installed the software correctlyOur records also indicate that you have not contacted our support team for any assistance

Dear Customer, your refund has already been issued to your accountKindly reach out to our senior support supervisor for further assistance at: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,Our diagnostics indicate no such "locking" or "freezing" is taking place on the phonePlease provide proof of your claim in video or otherwise so we may further as the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To Whom it may concern,Your statement in regards to me not contacting support is false. Here are my support request numbersRequest numbers *** *** *** ***, and the requests that your company simply closed and ignored were *** and ***. I have over emails saved and worked with several of your so called support techs. Their names are on the emails that I have received, and are as follows, Maria A***, Sherika F*, Angel R***, Linda S***. I have also been in contact with a Georgina S***, a Stephanie J***, and Charlotte P*** Also your refund policy says that if there has been a technical issue that tech support can not resolve I will get my refund. This qualifies at this point. May I have my refund now? Thank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Customer, Your refund as already been issued to your accountFor assistance, please feel free to contact our senior support supervisor directly: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have reached out several times about this issue without no resolution I want my refund asap and stop being given the run around
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear customer, I see that your account has been refunded in the full amount alreadyKindly reach out to our senior support specialist for
further support at : ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's unreasonable at this point to waste more of my time. It took me to send 4 emails and waiting 48 hours to get my first reply from tech support. Then after working with tech support for 5 hours with not one word of any diagnostic process completed I was was left with out any response for another 15 hours and I had to send another 2 emails to get that response. Since then I have emailed twice to ask for a verification that my accounts are closed and they have wiped my information from their data bases and both emails have been reportedly closed without a response. This company only cares about keeping money. It doesn't care about the customer. It's 100% satisfaction guarantee is a joke. And it's 30 day money back guarantee is a bigger joke. They need sighted for false advertising. I refuse to do anymore without getting a my refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding DDI Utilities Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by DDI Utilities Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reached out to [redacted] several times since being informed that I was going to get refunded.  However, there has not been any follow up on her end or anyone else's.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We do apologize for the issue you are experiencing, however, your refund has been issued in full and we have confirmed indeed that it has been processed in the banking system.  If you do not see the actual refund in your account within 2 - 3 business days, kindly reach out to a supervisor at:...

 [redacted]    Have a wonderful day.

Dear Customer, I do apologize for the issue you are experiencing.  Kindly reach out to the senior support supervisor for immediate assistance at:   [redacted]

Dear Customer, your refund has already been issued to your account. Kindly reach out to our senior support supervisor for further assistance at: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]