D.E. Tocio Development Corporation

Hello, Thank you for your feedback.We are an online battery distributor and have listed many different brands and models on our websiteWe have listed them for cross reference purposes so that people could search with the model number of the item they have and find a suitable replacement for itThat is why we have listed the Yuasa brand on our website- for cross reference purposes onlyThe titles of all of our listings indicate the batteries sold are a replacement for that brand and that we are selling an equivalent product.The batteries are made by the same quality standards and they have the same dimensions and specificationsThis is also stated in the description just below the pictureAttached you can find screenshots from our website backing thisAlso, we have stated there that if the customer requires a specific brand, they can call us before the order is placed and inquire about that particular brand availabilityWe understand that mistakes do happen when it comes to purchasing online which is why we offered 10% compensation even though the received item is performing properly and it is also warranted for months.Please let us know if you have any other questions.Best regards.Max

***,We have received the requested information and approved a warranty replacementThe new battery is going out today and you can track it on the link below: [redacted] I am sorry we didn't receive the information back in August when the claim was started.Thank you for your time.Best Regards,Dylan

We were contacted by the customer regarding his problem.We explained to him many times that his order was placed and paid via [redacted] .We have experienced some internal issues apart from the customer's case but this let us to disconnecting our [redacted] account from our website.We were in transition between the two [redacted] account(the old and the new) in the time of the problem and that is why we could not refund his [redacted] account directly.We have the full intention to compensate this customer but via check.Our accounting dept is aware of his case and they will issue the check as soon as possible(we are company with thousands of orders monthly and we have many other concerns to deal with at the same time) We have asked the customer to provide some understanding and be patient.This is not a scam for $Thank you for your timeBatterysharks team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Refund not issued yet The business did not offer resolution yetTheir previous message was to request information I have sent the business the information they required and have attached it here as well Looking forward to their responseThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,We have never stated that we are selling the original Yuasa brand.As you can see on our website,in our logo even,we are selling replacement batteries "*** The Replacement Battery Specialists". We are shipping batteries which are 100% suitable replacements of the listed originals.They are made by the same quality standards and they can be used for the same applications.We have never stated that we are shipping a specific brand.The different brands in the titles of our listings are just for cross reference purposes,so you can easily find your replacement searching with the original model number.If a customer requires a specific battery brand he can always call us for advise.Please refer to the attached screenshots from the previous email.I will also quote it here: "This is a Rechargeable Sealed-Lead-Acid (SLA) BatteryThe picture shown above is for illustrative purposes onlyDo not hesitate to contact us if you need more information about the availability of a specific brand."There is nothing wrong in our policy,even thought we offered the customer 10% refund.He refused and demanded a shipping cost refund.We are willing to agree at this point.Please let us know if you have any other questions

***,Thank you for contacting us.I am sorry that the replacement battery we sent you failed to perform properlyI see that the last correspondence between us is from August last year and one of our representatives asked for voltage readings + date code on the failed battery but we didn't receive a
subsequent email from you with the resultsWe will honor a warranty replacement or credit you back on your order but please provide us with visual evidence that the battery is not workingWe need a picture of the voltage reading on the battery + its digit code stamped within the top black layerIf you do not have a volt meter, you can take the battery to Advanced Auto Parts/ Autozone where they will test it for youPlease email us the results and we will be able to proceed further the warranty claim.Thank you for your understanding.Best Regards,***

Hello ***Thank you for your feedback on our service.I wanted to elaborate more on the listing the battery was purchased fromThe order for the battery was placed through a listing on ***s websiteHere is a link to the listing that you purchased from so that we can examine it
further:***As it can be seen, the picture shows the shape of the battery along with a representation of the terminal configurationIn this sense, two slide on metal connectors are shownBelow the picture you can see the battery specs and its dimensionsI am also attaching the specification sheet for the original RTwhich matches the listing's title and the SP12-12HR that we sent youAs you can see from the specification sheets, both batteries are identical in size and specs thus you have received the correct replacement for what you have purchasedIf you got the RTmodel number from your current battery and searched it on *** website, you surely would have known that your battery has nut and bolt type of connection just by looking at it and that the slide on connectors shown on the picture of the listing would not be a good fit for youFurthermore, in the description of the listing we have states the following: "This is a replacement for Ritar RT- 12V 12AH Fterminal Sealed Lead Acid AGM Battery by SigmasTekMaintenance free battery, VRLA Battery, SLA Battery."It seems you have overlooked to confirm what you are buying is the same as what you need which is why we have suggested to return the incorrect battery back to us for a refundPer our return policy, we charge a 15% restocking fee for all items returned that are not exchanged and we cannot exchange the battery for the correct one since we do not carry itIf we did, there would have been a listing on *** with the correct picture and the correct description for your appliance. We understand how it is possible to purchase the wrong item online however we have provided all the necessary information so that any buyer can make a confident purchaseWe are willing to waive off the restocking fee for you, however you would have to return the battery back to us.Thank you for your attention.Best Regards,Dylan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After filing the initial complaint - the Revdex.com then responded back to me - unfortunately, those emails went to my junk folder and I was unaware that I needed to take any type of further action I am still in dispute with this company over my promised refund of $days. Approaching days since they received the incorrect battery they sent me. Everyday I receive an email from what I am beginning to believe is a simple automated remodel system every day the email is from a different person with a different excuseOne day a check is being sent, one day a check has already been sent, one day we are sending the money to your *** account, excuses, excuses, excusesI request a phone call, a phone call offered, but I never received that phone call When I attempt to call them it seems as though they have program my number to go directly to their voicemail system which I leave messages which go on answered. In my opinion, its almost seems fraudulent for a company to tell you the refund has already been sent or promising that it will be sent in the next day or so and then tell you they're using *** - which is an obvious indication that a check is never sent. I wish to reopen this complaint and ask for you to do what ever possible to see if this company is commuting fraud. I have over + emails to prove the countless times that they have told me that "your refund check has been sent" / "you refund check will be sent by the end of this week" etc , etc (& those date back to mid-December. Please - please help me - I just want this to be done with.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dylan,It arrived and looks okayThanks for the help. If this one fails prematurely, I will probably give up on the brand and let you guys know because I suspect there's a problem with your supplier. Also, the inner boxes do have the side labeled "this side up" on their sides. Maybe this only applies to standard, non-sealed lead-acide batteries rather than these sealed, maint-free AGM units, but I thought I'd pass that along so it can be checked. Have a good holiday weekend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response that was given to me and the Revdex.com is a total fabrication of the factsFirst and foremost the specs of the batteries are completely differentThe price are completely differentBy the way I picked the battery according to the specs of my battery and their databaseAsk yourself why would you pay two different prices for the same batteryI was send two of the sameThis company should be rated lower for trying to deceive the public and the Revdex.comWe should not have to pay for shipping on an item that was sent to us; it was their errorNo doubt that I would return the battery but they should pay for the shipping and they should give me my money back. I will definitely post this on the internet so people can see not only what this company is doing but also the interaction with the Revdex.com in trying to solve the problemPlease do not cover for this people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,We see that this is regarding order number 410689, the customer ordered one battery for APC BE550G and one battery for CyberPower 625AVR, both batteries model numbers are SP12-and SP12-and they have the same dimensionsThe customer called us and informed his unit is a
CyberPower 625VA, which is using different battery with model number CPS5.5-12, which we do not carryWe talked on the phone with our customer and we explained that he ordered a battery for different UPS unit and if he wants he can send it back for refund. Thank you

Hello, We have a lot of different listings for different ups units on our website and usually they could use different batteriesThe battery for the CyberPower 625AVR, which was ordered cannot be used in your unit CyberPower 625VARegarding the batteries with same dimensions, one is 12V 7.5AH and the other one is 12V 9AH, which is the upgraded version and that is why the price is differentLike we tried to inform you in order to recommend the correct battery for these units we need the model number of the old battery or the full model number listed on the back of the unitIf you want to return it please contact us via email or phone.Thank you

Hello,We are sorry for the caused inconvenienceUnfortunately we had some internal issues and we did not have access to the system.We issued the full refund yesterday and the money will be in your account in hoursThank you for your understanding.Best regards,Anthony

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThey keep feeding a lie to THE Revdex.com THEY KEEP FEEDING THE SAME LIE OVER AND OVER, PLEASE LOOK AT MY PREVIOUS STATEMENT I BELIEVE THIS PEOPLE SHOULD BE EXPOSED AND THEIR RATING SHOULD BE DOWNGRADEDIF THERevdex.com DOES NOT DO SOMETHING GTO CONTINUE RIPPING PEOPLE OFFPLEASELOOK AT MY PREVIOUS STATEMENT
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting us. The first order #[redacted] for [redacted] was delivered on 10/**/2016, which is the same day she filed the complaint with you. The [redacted] tracking number bellow shows that, so please close that case. We tried to reach the customer few times, but she was not available....

[redacted]

[redacted],I am sorry that you feel this way. I believe I went out of my way several times to make it right by you. I offered you a $50 store credit while we were processing the checks and sent you the correct battery at no expense in the meantime. You still have store credit left with us. The checks were delayed by far that is true, I agree it took way longer than anticipated, but I have communicated with you the inability on our end to send you a check. We were recovering from a massive intrusion and you insisted day after day, indeed you sent 200 identical emails, that we send you a check. I do not see how it is possible for us to do something when we are not able to physically do it from a business perspective. On January [redacted], we got access to our [redacted] account and I thought it would be much better to send you the money there rather than send the check as you would get the money instantaneously in your online account. Now that I have sent the $60.17 back to you and that I gave you $50.00 store credit, you are still punching while I am on the ground. I understand this has been an extremely unpleasant experience for you and I am sorry I was not able to resolve it quicker but you should understand that I did my best in helping you personally.I am attaching screenshots showing a new battery was sent at no expense on December [redacted] and that the $60.17 was sent to your [redacted] account today.- Dylan, Sales and Customer Service.

Hello, Thank you for your feedback.We are an online battery distributor and have listed many different brands and models on our website. We have listed them for cross reference purposes so that people could search with the model number of the item they have and find a suitable replacement for...

it. That is why we have listed the Yuasa brand on our website- for cross reference purposes only. The titles of all of our listings indicate the batteries sold are a replacement for that brand and that we are selling an equivalent product.The batteries are made by the same quality standards and they have the same dimensions and specifications. This is also stated in the description just below the picture. Attached you can find screenshots from our website backing this. Also, we have stated there that if the customer requires a specific brand, they can call us before the order is placed and inquire about that particular brand availability. We understand that mistakes do happen when it comes to purchasing online which is why we offered 10% compensation even though the received item is performing properly and it is also warranted for 6 months.Please let us know if you have any other questions.Best regards.Max.

Dear [redacted],I apologize for any inconvenience caused in reference to your order with us.I see that the order was placed online by you and we have shipped it to the address we have been provided with.  It was unknown why [redacted] reported that the package was "Undeliverable as Addressed" on...

the [redacted] which is why we wanted to confirm the address with you and that you receive [redacted] deliveries there. The shipping label generation is indeed computerized and it prints the address that is shown on the order, there are no mistakes in this process. Sometimes, [redacted] reports an issue with an address where there isn't one, that is the human error. I believe this was one of the cases because [redacted] later on reported on the [redacted] that the item was delivered and left at the front door/ porch. Have you received the item indeed? Thank you for your time.Best Regards,[redacted]

The second complaint is from [redacted] and his order number is [redacted]. We drop shipped the battery from another vendor in TN, the tracking number is [redacted] and it was delivered on 10/**/2016. We also spoke with the customer today and he agreed to take down the complaint on your...

website. [redacted]