D.E. Tocio Development Corporation

Hello, We did not sent the wrong batteries.We sent exactly the same batteries that were ordered.The problem is that the ordered batteries were for different application. Unfortunately for everyone [redacted] placed an order online without consulting with us and he ordered a...

 particular set of batteries without knowing the correct model number for his application and ended up with different batteries.The order was executed properly and we delivered what was ordered. The refund will be issued as soon as we receive the incorrect batteries.Since it was just ordering the incorrect part number we will not be able to cover the shipping cost back. If the mistake was on our end we would have take full responsibility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting us. I apologize we did not respond to the complaint earlier. The past 2 months we were battling with internal issues that resonated across the board and inhibited us from being able to turn full attention to our customers. However, we did not purposefully ignore the order...

in question. Recently, we restored normal function and were able to communicate with the customer about the problem they experienced. The products that were bought are high rate specialty batteries that are used with [redacted] units in case of a power outage to back up connected equipment. They come with a 3 year pro rated warranty and a typical design life of up to 10 years in normal conditions. I am attaching to this email the warranty card for it and its specification sheet. Being a specialty battery, warranty claims against the product have to abide by specific clauses that are outlined in the card. We followed those clauses and requested specific information about the failure that took place. Namely, we requested service reports upon installation of the batteries, on the 6 and 12 month mark and upon failure. These are needed to determine if the environment the batteries were used in are not potentially hazardous and detrimental to their condition. The service reports would also reveal signs of potential failure down the road and if eliminated on time would prove to be a successful preventive maintenance action. Values like conductance and voltage levels of each battery are necessary to pinpoint problematic pieces. The customer experienced the failure 1 year and 9 months after the installation. When requested, they were not able to present the service reports in question to determine if the critical conditions explained above were met. It is unknown if the batteries were exposed to heat above the recommended 77 degrees ambient temperature. Operating at even a small difference of 10 degrees continuously even for couple of months would cause the batteries to fail and if the problem was with few of them, since they are all connected to one another, would transfer to the other batteries as well. Depending on their internal resistance, manual charging settings would have to be established in order not to input too much current which would cause overcharging resulting in excessive heating and eventually swelling as described by the customer. As per our warranty policy and the manufacturer's warranty card, without supportive evidence to prove a defect in the product at the appropriate time and without evidence of proper maintenance, the warranty claim cannot be approved. I can forward you our correspondence with the customer to confirm the above said. Please let me know if more information is needed. Thank you for your consideration. Best Regards, Chris | Battery Sharks Sales and Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Refund not issued yet.  The business did not offer resolution yet. Their previous message was to request information.  I have sent the business the information they required and have attached it here as well.  Looking forward to their response. Thanks. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],We have received the requested information and approved a warranty replacement. The new battery is going out today and you can track it on the link below:[redacted]I am sorry we didn't receive the information back in August when the claim was started.Thank you for your time.Best Regards,Dylan

Hello,The customer ordered 8 replacements for the NP1.2-6 batteries and we carry the replacements from the SigmasTek brand SP6-1.2, his order number is [redacted]. They have the same dimensions and specifications and they are 100% compatible. The picture on our website clearly shows that the listing is...

for one SigmasTek battery.  We were contacted from the customer and he told us that wrong batteries were delivered. Then we sent him 8 batteries and the order number is [redacted]. The UPS tracking number for the orders are [redacted] and [redacted] (both delivered successfully). Thank you. Batterysharks

We were contacted by the customer regarding his problem.We explained to him many times that his order was placed and paid via [redacted].We have experienced some internal issues apart from the customer's case but this let us to disconnecting our [redacted] account from our website.We were in transition...

between the two [redacted] account(the old and the new) in the time of the problem and that is why we could not refund his [redacted] account directly.We have the full intention to compensate this customer but via check.Our accounting dept is aware of his case and they will issue the check as soon as possible(we are company with thousands of orders monthly and we have many other concerns to deal with at the same time) We have asked the customer to provide some understanding and be patient.This is not a scam for $39.29. Thank you for your time. Batterysharks team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's wrong to list a national brand product with model number and picture on line and sell the unknown brand to customers. The business is still excusing them for the wrong doing, which is not acceptable. They have to stop doing that.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]