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DealYard Reviews (27)

Hi,The customer called us on 03-**-to tell us that his order was short.Dealyard created a replacement order (number ***) for the missing items and shipped it out on 3/**/at 1:pm with *** tracking number ***Per *** tracking number the missing items were
Delivered - "Actual delivery: Fri 3/**/9:am"Thank you,Dealyard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
in their website under return policy, what is said on website is 10% on restocking fee and different than what they stated. I was told I had to pay restocking fee. Also, return shipping charges is also different that stated.  No where does it say 15% for returns under their policy. Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 10% of the purchase price of the item. If the order qualified for free shipping we will withhold and not refund the shipping and handling costs incurred by DealYard. We reserve the right to decline any return or exchange where the product is not in acceptable condition. Defective products are eligible for exchange only. In order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges. RETURN SHIPPING CHARGES: If there is a problem with your order that was the fault of DealYard, we will take necessary steps to make it right. We will be happy to reimburse the customer's economy ground return shipping cost in the following situations, provided the customer includes proof of the charges made. There is no 15% on return shipping charges.  I have seen many complaints about this company and as far as I am concerned, this is misleading and fraud.  I was told I was to pay restocking fee which I was not happy about.  The company had the boxes for over 2 weeks and never sent my money back until I called.  Also, the boxes were already restocked and I was originally told I would get a full refund.  I have never sent anything to the Revdex.com, but in this situation I feel that this is fraud and with their mistake of not even refunding me my money shows that they have poor management and will keep your money until you follow up.  This is poor business.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not say it was not plush enough, I said the blanket was not as described.  The material is so thin you can feel all the wires, it is not as described.  Also, they are not being truthful, their website was not working for several days and the day I called and spoke to [redacted] he kept saying their computers were down and that he would have to call me back, I told him that was not acceptable because I had been trying to reach DY for several days and I had been on hold for too long. When I placed the order, it was from [redacted] and after I paid, I received an order summary from [redacted], it was only when I received the blanket and on the Packing Slip it had Dealyard's contact information.   There are numerous complaints regarding Dealyard customer service, their return policy and Sunbeam products. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This complaint is not closed and you must allow people a reasonable time to respond. the merchant has failed to pay for return shipping. The merchant has asked me to expend more time, more money to resolve their fraud and false advertising. I will not spend one more penny to help a bad fraudulent merchant. They can pay for a prepaid shipping label. I am not closing this matter and it is unconscionable for you to not return my calls and close this out after I have tried to reach you. 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Update. While I have been notified that the vendor is processing a refund for the amount in the original fraud case and they have received the package back their still remains an outstanding bill due me for $315.00. This amount was cost incurred by me the victim in stopping and thwarting their fraud and misrepresentation. This fraud case has caused considerable costs in time, documentation, etc. Please understand that I am not a consumer who had a change of heart on a color, size or  other personal preference but I was defrauded out of my money by false and fraudulent advertising, merchandising, and bait-n-swith tactics. I am hereby making a Demand for Relief in this matter and this complaint is not closed. TY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,The attached shows 4 different times that the item was sold by Dealyard. First when you find the item, then before you add it to the Shopping Cart, Once added to the Shopping Cart and then at Checkout. For the customer to state that she did not know the item was sold by Dealyard is not correct. [redacted] said that his computer was frozen at the time of the phone call but as they were speaking his computer booted back up and he was able to issue the RMA number that was requested.If the customer would like to return the order they may use the RMA number [redacted] that was issued. Thank you,Dealyard

Hi,The customer ordered a "Sunbeam [redacted] Channeled Microplush Heated Electric Blanket Twin Size Slate Grey". When the customer called Dealyard she toldus that the item was "NOT PLUSH ENOUGH". That is an opinion of the customer. There is nothing damaged or defective with this item....

According to Delayard's ReturnPolicy, Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of thepurchase price of the item. All products to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc. The product's original factory seal must be intact. Products may NOT be used. Dealyard waived the 15% re-stocking fee for the customers return, but the customer is responsible for the return shipping.  As for the customer not knowing that the item came from Dealyard... It is stated on the website at the time of purchase who ships the item, it is also stated on the confirmation email that the item came from Dealyard. We tested the [redacted] email address and all of our test emails went through fine, We are not sure why the customer was having trouble with her emails.  Thank you,Dawn[redacted]

Hi,Thank you for returning the item to us with the prepaid [redacted] label.Your [redacted] account was refunded in full.Have a nice day,Dealyard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I stand by my complaint, with the exception of the color and size, the blanket did not meet the description. Thank you.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,I am sorry that you did not like the items you purchased. When you contacted Dealyard for the RMA number we did waive the Re-stocking fee for you. Unfortunately you did not ship the items back on your own and instead did "Return to Sender" which caused us to to be charged by the shipping...

company. As per Dealyard's Return Policy we only cover return shipping when the item is damaged. The 15% you were charged was the Return to Sender fee not a re-stocking fee.Return PolicyEach customer must contact us prior to any return. Return and/or exchange of merchandise must take place within 21 days of receipt of product.All products to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc. The product's original factory seal must be intact.All refunds will require a return authorization number (RMA) issued by DealYard and the item must be shipped back for inspection and processing prior to refund.Please note that refunds take up to 10 days to post to your account and may not be visible until your next months billing statement.Merchandise that is not defective may be returned for a refund in the amount of the item's purchase price minus the shipping cost and a restocking fee of 15% of the purchase price of the item. If the order qualified for free shipping we will withhold and not refund the shipping and handling costs incurred by DealYard.We reserve the right to decline any return or exchange where the product is not in acceptable condition.Defective products are eligible for exchange only. In order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges. The terms of our return policy may change without notice. If you have any questions, please email [redacted].Return Shipping Charges:If there is a problem with your order that was the fault of DealYard, we will take the necessary steps to make it right. We will be happy to reimburse the customer's economy ground return shipping costs in the following situations, provided the customer includes proof of the charges paid:The product received was not what was orderedThe product received was defective (and you have contacted us within 21 days of receipt)In all other circumstances the customer is responsible for all shipping costs.Thank You,The Dealyard TeamDealyard.comMonday - Friday 9:30 to 5:00 EST###-###-####

Hi,Below is the email history between the Customer and Dealyard. The Customer emailed us and said we sent him the wrong item, all we asked for was a picture of the item so we can determine what to do for the customer asap. The customer did not want to help us and just kept saying we were a...

fraud. Thank you, Dawn[redacted] 
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Review: Product not as shown/described. Unreasonable hurdles for refund, restrictions. While catching their fraud. This was a misrepresentation by them to scam the consumer. They get caught. Now they was me to spend MY money to ship it back to them. They need to pay me. Also the cost of this fraud to the consumer is now over $140.00 my cost.Desired Settlement: Refund and compensation for consumer cost due to this fraud/misrepresentation.

Business

Response:

Hi,Below is the email history between the Customer and Dealyard. The Customer emailed us and said we sent him the wrong item, all we asked for was a picture of the item so we can determine what to do for the customer asap. The customer did not want to help us and just kept saying we were a fraud. Thank you, Dawn[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This complaint is not closed and you must allow people a reasonable time to respond. the merchant has failed to pay for return shipping. The merchant has asked me to expend more time, more money to resolve their fraud and false advertising. I will not spend one more penny to help a bad fraudulent merchant. They can pay for a prepaid shipping label. I am not closing this matter and it is unconscionable for you to not return my calls and close this out after I have tried to reach you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Update. While I have been notified that the vendor is processing a refund for the amount in the original fraud case and they have received the package back their still remains an outstanding bill due me for $315.00. This amount was cost incurred by me the victim in stopping and thwarting their fraud and misrepresentation. This fraud case has caused considerable costs in time, documentation, etc. Please understand that I am not a consumer who had a change of heart on a color, size or other personal preference but I was defrauded out of my money by false and fraudulent advertising, merchandising, and bait-n-swith tactics. I am hereby making a Demand for Relief in this matter and this complaint is not closed. TY

Business

Response:

Hi,Thank you for returning the item to us with the prepaid [redacted] label.Your [redacted] account was refunded in full.Have a nice day,Dealyard

I ordered and received a Krups coffee pot from Deal Yard. I used it once per day and after 35 days it failed to work. Upon emailing them they responded that they logged my problem and they would respond back in two days. They failed to respond within the time they claimed that they would. I emailed back only to be told that their warranty is 21days period. Contact Krups because they have a 30 day warranty. I lost $189 because they sold me a faulty product with a lousy return policy and a substandard warranty. The great taste of a good price quickly sours when poor customer service ruins the taste.

Review: I sent back order [redacted] without an RMA number on 11/**/13. I called for an RMA number but no answered the phone so I sent the item back via USPS without it. I called Dealyard today and was scolded for not obtaining this RMA. I was told they wouldn't be able to find my package at trhe warehouse and that I was "out of luck" to get $39.95 credited back onto my credit card. I am also disputing this with mASTERcARD THROUGH usaa.Desired Settlement: Receive a credit on my credit card for $39.95

Business

Response:

Hi,

Per our Return Policy each customer must contact us for an RMA number for each Return. The reason we request this is so that the customer can be refunded as soon as the item is returned to the warehouse.

Since the customer called us yesterday and said she sent the item back we have since set up an RMA number [redacted]

The customer sent us an USPS tracking number of [redacted]. Per the tracking number the item never arrived at our warehouse.

We have refunded the customer in Full since she provided the tracking number even though the item did not arrive.

Thank you,

I ordered a shower head from what I thought was [redacted] on line but it was a third party vendor Dealyard. Upon receipt of the shower head I opened the package to find it was very cheaply made and actually all parts were plastic. For the price I thought it would be more sturdy and elected to return the item. I contacted Dealyard to return the item as I did not feel it was worth the cost. They told me due to the fact I opened the package I could not return it, Point blank!
They did not attempt to resolve the situation in anyway. I absolutely do not recommend doing business with this company unless you are 100% positive you are going to keep the order as you are not permitted to open the package. Their return policy is basically you can only return if they send you the wrong item.

I bought a Biddeford Micro Mink and Sherpa Extra Soft Heated Throw Blanket from Dealyard as a Christmas present for my mother. It stopped working completely four days after she took it out of the box. Trying to contact Dealyard for a replacement was a joke. Their customer service line was disconnected, their online chat inoperable. The only means of contact was by email and after waiting for a reply for four days they finally sent me a form letter thanking me for my purchase and asking me to review the item.
Need I even mention that there is A. No place to actually post a review of anything and B. No reviews visible for any item on the website?
I don't understand where the Revdex.com is giving this scam operation an A+ rating when, everywhere I look online (something I wish I'd done prior to purchase), there is nothing but complaints about this company, their tendency to ship defective products and their appallingly bad customer service. All I wanted was a working blanket in exchange for the defective one. From what I see, that looks about as likely as the proverbial snowball in hell.

Review: I ordered 5 Delta lavatory faucets ordered through amazon. I then received the box and dropped off to the plumber to be installed, which he did. He then told me that he was one short and I needed one more. During my investigation for the missing faucet I realized they sent me the wrong one and had only sent four. No big deal, the faucet they sent me was fine, now I just need one more. I contacted the company and they told me that it was completely impossible for this to happen and I should not have installed them and sent them back. That would be great if I had realized they were the wrong ones before I installed them. I feel like this company has yet to even own up to their mistake, basically calling me a liar, and has turned their nose up to me like there is nothing I can do about it. I have paid for 5 faucets and have only received 4 and now have to buy another to match the wrong one they sent me, which is more expensive than my original.Desired Settlement: I want them to send me the remaining faucet to match the wrong ones they sent.

Business

Response:

Hello,

Thank you for your email. The weight of the box that was shipped to you was 23 lbs., which confirms on our end that 5 units were shipped out.

The items that were paid for were $119.95 each. The items that were supposedly received are currently selling for $307.01. We have not carried the 3578-RBMPU-DST in our warehouse since 2009 at the latest. The weight of the 3578-RBMPU-DST is much heavier then the item you ordered. So the UPS weight is correct for the items you had ordered.

Thank you,

Dealyard

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Review: Bought and paid for an item. Order was confirmed, but days later order was canceled and credit offered yet still not back in my account.Desired Settlement: I ordered and paid for the item in good faith, I received a confirmation and put off buying a different item. Because of this I missed out on a different transaction. I bought the item because I needed it, Please ship as agreed.

Business

Response:

Hello,

Due to a technical problem between [redacted] and DealYard an item was incorrectly associated with the product you ordered. The wrong item was posted online. We are working with [redacted] to ensure this issue does not occur again. Unfortunately, we were unable to fulfill your order. Your order was cancelled and your account was refunded in full. We apologize for the confusion and inconvenience.

Sincerely,

The DealYard Team

I do not recommend doing business with DealYard.
I purchased a defective product and they would not replace it.
They indicated that I had to go to the manufacturer which I did.
The manufacturer did not have an exact replacement.
Cheap is not always good.

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Description: INTERNET SHOPPING SERVICES

Address: 14 Troy Hills Rd Ste 1, Whippany, New Jersey, United States, 07981-1528

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