DealYard

Review: Good day,

I placed order with [redacted] through [redacted] online mall. Order was for

Duracell AAA 6-Pack Pre-Charged Rechargeable Stay Charged 800mAh Batteries - DX24B6TB (18 Pack)

And I ordered 3 packs and was waiting for my 54 batteries pack instead I have received only 18. Well they still charged me $90 instead of $32 before promotion. They sent me auto reply and ignored all my other e-mails.Desired Settlement: I would love to receive my other 2 packs of 18 batteries each or get full refund. I am willing to send back 18 pack that I already received back if they will cover shipping.

Business

Response:

Hi,The customer called us on 03-**-2015 to tell us that his order was short.Dealyard created a replacement order (number [redacted]) for the missing items and shipped it out on 3/**/2015 at 1:36 pm with [redacted] tracking number [redacted]Per [redacted] tracking number the missing items were Delivered - "Actual delivery: Fri 3/**/2015 9:42 am"Thank you,Dealyard

I purchased an Ipad stand/charger from Dealyard and it stopped working after 30 days. After contacting the company, I was told it was outside the warranty period for exchange or refund. I attempted to reason with the customer service rep, and relate to her that it had not worked after a month of use and was told I'd have to seek resolution in some other manner. I found it appalling that a "customer service" representative would relate this to a customer. I am very reasonable and only wanted a replacement for the non-operational device they had sold me. It seems today, companies are interested in money and no longer care about the people who buy their products. No service after the sale should be the motto of this company!!

Review: I ordered an Areo Bed and when I received it ,it had a large hole in it! I want to return the bed and get my money back but DealYard just keeps giving me a run around saying I must call [redacted] and [redacted]. I did that and both say it is DealYard responsieablity to take care of it. I believe DealYard should take of and not be allow to steal money for useless products! Plain and simply that is stealing from consumers! I want my money back! This bed bed I bought from DealYard cost $250.00 and has a large hole in it! They should not be allowed to sell defaulted product and then not want to refund you! That is consumer fraud ! Stealing!!!,Desired Settlement: I want a full refund of my$250.00. I do not an exchange! I do not want any more of their junk!

Business

Response:

Hi,

The customer purchased the Aerobed 78713 Smart Settings Raised Air Bed Queen on 07-**-2014 and contacted us about a hole. We emailed her as per Aerobed / [redacted]'s warranty.

"Aerobed's policy is to handle any issues concerning their products directly.

Please contact [redacted] / Aerobed for assistance at ###-###-####. They will help you to resolve any issues covered under their warranty. Please let them know you've purchased this item from DealYard. All Aerobed products sold by DealYard are covered under the warranty provided through the manufacturer [redacted] / Aerobed. As per Aerobed's policies, DealYard is not authorized to handle any issues concerning defective Aerobed products. As per Aerobed's documented instructions, "Due to health and hygiene concerns, once plastic bag has been opened, this product should NOT be returned to the retailer."

Aerobed/[redacted] assumes all responsibilities with handling any issues with their products. Their products (ie: air mattresses) are covered by their warranty. They do not provide refunds but

Aerobed can and do expedite replacements very quickly. In most cases, they do not require the defective product to be returned."

The customer called [redacted] / Aerobed and asked for a Refund NOT a Replacement so they told her that they could not help her.

We have issued a Call Tag with UPS for the item to be picked up and then we can refund her account. The UPS call tag is [redacted].

Thank you,

Dealyard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted]/ AreoBed said I had to deal with DealYard! I have contacted [redacted]/AreoBed and that is what they said! I have to

d this to DealYard several times. They are scamming me and I want my money back!! I told this DealYard several time! They are the one who took my money they should be the one I deal with. That is basically what [redacted]/areoBed said. I cannot make it any cleate! I want my money back!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

The order has been refunded in Full. Please check your [redacted] account.

Thank you,

Dealyard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have yet to have the refund amount to a Appear on my credit card,until that time the case is NOT resolved. Thank you, [redacted]

Review: Here is a copy of the e-mail that you sent to DealYard.

Order ID [redacted]:

1 of Sunbeam Channeled Velvet Plush Electric Heated Blanket King Lagoon Blue [ASIN: [redacted]]

1 of Sunbeam Channeled Velvet Plush Electric Heated Blanket King Slate Grey [ASIN: [redacted]]

------------- Begin message -------------

Hello,

We've been contacted by a customer regarding the order identified below.

--------------------

Order#: [redacted]

Item: Sunbeam Channeled Velvet Plush Electric Heated Blanket King Lagoon Blue

Reason: Returns and Refunds

Details: The customer ordered 2 king size, and you sent him 2 Full size on a king size box that is why he requested to return the items. You need to refund the order total that is $199.90. Please research the issue and contact the customer.

-------------------

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:

Sincerely,

Customer Service Department

Also I should be reimbursed 30.00 for shipping according to their policy ...

If there is a problem with your order that was the fault of DealYard, we will take the necessary steps to make it right. We will be happy to reimburse the customer's economy ground return shipping costs in the following situations, provided the customer includes proof of the charges paid:

The product received was not what was ordered

The product received was defective (and you have contacted us within 21 days of receipt)

it was their fault so I should be reimbursed 200 from the order and 30 for shippingDesired Settlement: Refund, reimbursed in full for [redacted] order

Business

Response:

Hello,The customer had returned the wrong items back to Dealyard. Please see attached word doc with all the detailed emails from the customer and DealYard.Thank you,DealYard

Review: I purchased a Full Size Sunbeam Heated Mattress Pad (through [redacted] from DealYard on Feb **, 2016. Order number [redacted].

The heating element within this Mattress pad does NOT extend to the foot of this Pad. The heating area is approximately 8 inches too short. This means that while the rest of the bed is warm, the foot of the bed is uncomfortably cold.

I cannot afford to heat my bedroom, that's why I need to have a heated mattress pad that extends the full length of the bed, the temperature in my my bedroom is often between 40 and 50 degrees.

DealYard says they will refund me but not pay for shipping. As far as I know, it will cost at least 20 dollars to ship this flawed heating pad back to DealYard.Desired Settlement: Because DealYard sold me this Mattress Pad that has design flaw, I want DealYard to give me a Full refund and also pay for shipping. I would never have purchased this item if DealYard would have been honest about this item not being able to heat the full length of a full size mattress.

Consumer

Response:

Deal Yard has agreed to refund me in full, they are not requiring me to ship the flawed item back to them. I am grateful that they have such high integrity and a sense of fairness.

Thank-you. Sincerely,

Review: I ordered my item on July [redacted] 2014. I was given a delivery estimate of July [redacted] through the [redacted]. The item didn't ship until the [redacted] I contacted them on the [redacted] to find out when I would get my item and was told not until at least the [redacted]. I needed the item on the [redacted]. I was offered a $6 refund in exchange for my troubles but that didn't resolve my issue. I contacted then and asked them to expedite the delivery and didn't get a response.Desired Settlement: I want my item by the [redacted] - though I should have received it by the [redacted]. I also want to change my ship to address so that I can get the item whena nd where I need it.

Business

Response:

Hi,

Dealyard is currently working with the customer on this order.

The customer at first had a wrong PO Box address which delayed the shipping of the item.

We sent out another package to a physical address that the customer provided.

The new UPS tracking number is [redacted].

Thank you,

Dealyard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order a life jacket for my 2 year old grandsons bday. It was order in plenty of time and shipped to his house. On arrival it was the wrong item. We set up for it to be returned and resent but it wasn't going to arrive in time for his swim bday party. The only option to get it on time was to reorder it and change the type of shipping. Even tho dealyard admits to it being "human error" on their part they will not reimburse me for the shipping nor give me credit in the $ amount for product with their company. I find this to be very poor customer service. I believe that they need to make amends for their "human error". If this wasn't a time sensitive situation I would not be doing this. Their customer service will not give me a [redacted] to speak with.Desired Settlement: either free shipping like they advertise or credit for merchandise in the $ amount of shipping I had to pay which is more than the item I purchased. $35.11. I find it hard to believe with such a big company that they can't pay for the shipping in particular because it is their fault the wrong item was shipped.

Business

Response:

Hi,

The customer placed the original order on 03-**-2014 at 10:26pm. The order shipped on 03-**-2014 at 11:26am with Free Shipping as advertised.

The order was delivered on 03-**-2014 per UPS tracking number [redacted].

The customer called Dealyard on 03-**-2014 at 2:21pm and notified us that there was a problem with the item she received. We issued a UPS e-Label [redacted] for the item to be returned. The customer was told that once UPS had the item Dealyard would ship out the replacement asap free of any charges. The customer said that she did not want a replacement shipped out and that she would reorder the item with Overnight shipping and requested that Dealyard refund the shipping cost. The customer service rep informed the customer that Dealyard would not be able to refund the overnight shipping since it was her decision to reorder the item instead of having Dealyard reship it.

If Dealyard reshipped the item it would have shipped on 03-**-2014 with a 3 day UPS delivery the item would have arrived on 03-**-2014

The reorder shipment was placed on 03-**-2014 at 5:06pm (after hours) and shipped out on 03/**/2014 at 10:10am with UPS overnight delivery [redacted]. The item was delivered on 03/**/2014.

The customer spoke to both a customer service rep and a [redacted] who informed her of the Dealyard Policies.

Thank you,

Dealyard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The representative told me it would not be delivered in the time frame that I requested. She told me that they would not ship out the correct item until they received verification that the wrong item was picked up by the shipper. I placed my order in plenty of time for it to be delivered. Had it been the correct item this would not be a problem. My daughter, who works, was the one who was going to have to be responsible for getting the package ready and dropped off for return, which put her out. It was not possible to get this done in a timely matter to get another present sent out. The representative suggest placing another order but said it would not be delivered in time. I did choose to reorder and ship with a guarantee that it would arrive in time for my grandsons birthday. I was visiting them from out of town. Dealyard needs to be accountable for their mistake. I really can't believe that they are not wanting to satisfy a customer. They offer free shipping. Thank you.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

After close review of the cases and speaking to the customer service reps Dealyard has refunded the customer for the Shipping cost incurred.

The Refund Order Was Successfully Created: Order #[redacted] for $35.11

Thank you,

Dealyard

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,