Dean Harmon Shelving

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] These pictures do not reflect current photos of my home conditions and constant refusal of pictures taken in May of my property before I left overseas have not been sent to me so I can send them to the [redacted] police deptItems missing in the property should have been reported to me after the last eviction and failure to do so it's unacceptableAs I explained to Mr [redacted] , I would like those pictures sent to us and proof that we did have items missingA washer and dryer a deep freezer and no one notified meI found out because I sent my daughter to look at the home which was in complete state of destruction after the eviction resulting as the tenant stealing these itemsThe way in which my home was managed is not up to the standards for which I agreed to let this company managed my homeI never received a single receipt for any repairs done in my homeI still do not have anyThe condition in which my home was letf after the eviction was pittyfulI want my home fixed to the standars in which was surrenfered to this manager for rentalTha is all I am asking forI do not wish any money, just fix what was given to him in a great condition [redacted]

This work order has been completed What the tenant fail to understand is the fact that it is the owner that approval the repair on the property not the managing company If the owner does not approve or have management to place the repair on hold because it's not cold enough to put fund into it but wait until the winter season then that what we do No, we will not release the owner's information to the tenantThat will not take place No the owner will not may any monthly rent adjustment to their monthly rental payment

The tenant prospects completed their application online seperately and it does state the appliacation fees $for each individual their question for clarification should have been asked prior to completing the application process not after it was submitted and denied which we will not get into while addressing this issue in this setting Before submitting the application to be process there is a "Application Agreement" There is also a field that state "You understand Application fee is Non-Refundable" You check yes Your request for a $refund is denied

Complaint:
I am rejecting this response because:Mr***, This is a little game you are playing with me, I do not know which part you are not understandingI WANT the pictures you took of my home when I left on May Where are they? The ones with the appliances in the houseThat you seemed to lost track ofIs that too hard to do? You keep avoiding me with those picturesAs I said before, I need them for the police departmentI am not talking about tenantsI want the pictures with the appliances stolenThe same pictures I have been asking for almost a year alreadyWhy would you not send the pictures? You know you took them and you have themI don't want to keep seeing the same old pictures over and overMy daughter would NOT destroy our home I assure youStop saying thatThe back door of the house looks the same to me from your alleged picturesYou had the same issues with Soldiers as well by not taking care of themI do not care about moneyThe downstairs bathroom is all messed up as wellDo you have pictures of that? I will be going home sometime in spring to look at my home and I will take it from thereFor the last time I want those picturesBy the way I have NOT seen any invoices or checks or whatever you say you sent
Regards,
*** ***

JR Rentals has responded to each work order that the tenants have placed with the company. The tenants must understand should the owner want the management company to use their home Warranty, then that's what will take placeAt no time was the tenant left without a functional bathroom
while waiting for the home warranty company to respond Here is a chronological record of our respond to their work orders and the feedback/response for the vendors. October 2015 - Master commode clogged, not flushing. - ** *** ***, cleared soft clog (feces & toilet paper only)December - Master commode clogged, not flushing- ** *** *** assigned 1st, unable to schedule with tenant and ** so warranty company re-assigned to *** ***, Prince cleared soft clog (feces & toilet paper only)December - Upstairs commode leaking at seal- *** *** issue not tenant relatedFebruary - Master commode clogged, not flushing- *** ***, cleared soft clog (feces & toilet paper only)April - Master commode and upstairs commode clogged, not flushing- We sent *** *** (not warranty company plumber) to see if there is a more permanent solution available*** *** cleared a soft clog (feces and & toilet paper only) and reported the commodes are a water saving model. There is no signs of broken pipes or roots. If this continues to be an issue they can camera the lines but at this time they feel like it is a usage issue not a plumbing issue, due to the owner not having issues when living in the houseThese have all been soft tenant caused clogs that the tenant has not paid forNo, JR Rentals will not pay any moving expenses for the tenant's early move if it was to take place. The military is reassigning the property owners back to Fort Hood, Texas in June 2016. The owner asked the company to reach out to the tenants to see if they would willing to work out an early lease termination to allow them (owners) to reoccupy their homeI fully explained to the tenants that they had the lease hold right to the property to end of their lease. At no time were they told they had to vacate the property. I spoke with them only once on this issue for the ownersThe workout between them and the owners never got off the ground because they never responded back to management with any of their requirement from the owners to make any workout between them and the owner possible. So, the owner never pursued the work out any further. The owners will wait until their lease is up and at that time reoccupy their home

Tell us why here...have read *** *** statement and complaint he has against myself and JR
Rentals & Property Management. JR Rentals did managed his property and did
everything a property managing company would have in managing his property. As
I have stated to *** in
the past and it's also in the management agreement
with him. Property management is not liable in any manner should a tenant not
pay rent, vandalism or theft. We have systems in place to evict the non-paying
tenant, report to the property authority criminal acts that require law enforce
interaction. We did all of the above. The tenants of his property did not pay
rent for December 2014, we had them in court and evicted January 2, 2015. It
was identified that some items were take from the property by the evicted
tenant. *** were informed of this. He initiated the criminal investigation
with the local police department, JR Rentals and myself provide all the material
and information that the investigating officer needed from the management
company to bring this tenant to justice. When we were going through the eviction process, ***'s daughter showed
up at the property wanting to gain access to the property. Yes she were denied
First of all, we did not know or had ever seen her until she show up at the
property. Second, the property had an investigation ongoing and we had not been
given consent by *** to release or let anyone enter the property. The
inspector was not being mean he were safeguarding the property as well as taking
steps to secure home. Once the consent from *** were given, she was allowed
access.*** allege none of the repairs were completed or we held on to the
funds. This is totally a fabrication of the true. All the tenant's security
deposit was use to bring the property back to the condition it was at when the
evicted tenants moved in. I have provided the documents to support this
statement. attached in the vendors's invoice, and copies of canceled checks I
am not understanding where he is coming up with this $4,of damageThis
property was returned in good condition. Nine months after releasing property
back to him he is making this claim. He states he never got the pictures. Well
I am going to send him the pictures with the date stamped in them. From the
pictures he will see the condition of every room. The condition of his property
the day his daughter signed for the property on February 13, 2015. I am also
providing the condition form completed just days after *** and his family
moved out of the property and the tenant were conducting their move inspection
in prep to move-inFrom the inspection report will notice all He stated he
had no communication with the office. First all, we are in two different
countries an eight to nine hour different in time zones. The best way to
communicate is by e-mail unless a predetermine time has been set to speak by
phone. This were never done so we communicated mostly by e-mail. I have
provided a e-mail communication log to show there were communication between
*** and this office. I, just like *** have served over years in the US Army. A combat
Veteran as well. I take it very personal when you make your condescending
remarks about me and JR Rentals taking advantage of Veterans. I want to
enlighten you on something you need to know about me. I am one of the major
contributor to the local non-profit Veterans helping Veterans organization here
in *** ***, donate thousands of dollars to the Homeless Center here in
*** *** where a large percent of the people are Veterans and lastly I have
a monthly allotment going monthly to the wounded warrior program to help disable
Veterans. I been giving back to the Veterans since retirement and have no plan
of quitting

***,I am not understanding what you are wanting from me. I have provided the
pictures (date taken in the pictures) showing the state and the condition of
your property when we turned it over to your daughter back in February 2015. I
have sent you the invoices and canceled checks showing all the cleaning, lawn
services, rear door replacement were paid out of the tenant's security deposit
The inventory and condition form from the first tenant that moved into the
property just days after you and your family exited the property showing the
condition of your property once it were turned over to management to manage
Documents showing where we took the tenant to court and got a judgement and
eviction for non payment of December rent. This judgement is also on this
tenant's credit report and will remain there for the next years. Once those
funds are paid they will be forwarded to you (*** ***). Again,
management does not pay those funds to you. You are paid once the default
tenant pays them thru the court system.I have provided you pictures of your property when we turned it over to
your daughter (February 2015). What the property look like now (November
2015), I do not know, The pictures I provided you clearly shows the condition of
the property when it was release to her. If you are providing me pictures eight
months after your daughter or someone else has resided in the property is not my
concern.You states that no upstairs pictures were provided in the last e-mail, well
I am providing for you all of the upstairs bedrooms and baths attached to this
e-mail along with the page in the management agreement between you and JR
Rentals & Property Management that clear states management is not
responsible for third party theft, no rental payment or late payment

I the property manager did visit the property to survey the leak that were called into the office the same day I visited the property the tenants expfress terminating the lease in which I informed them that I would have to speak with the owner about their request the owner was
contacted and the situation were explained to him and the request of the tenants the owner did on 11/24/sent his approval in writing stating if they wanted to terminate he did not have a problem with the termination What they are referring to as maggots are termitesI informed the tenant of that while at the property They have resided in the property over the past months, if their are maggots they are from dead animals or spoil food products, not a water leak from the roof topNo the owner is not going to refund any rent proceeds from previous monthsThe months you paid rent, you resided in the property This repair was first reported to the company 11/23/around 3:PM CST Myself and the Property Inspector were at the property within minutes to survey the condition there are no prior work orders on file or within any of the repair tracking system to support the tenant claim of earlier reporting The owner has approved for eary termination of the lease From this point the tenant to to submit in writing their moveout date and time in accordance with their moveout instruction provided them at the lease signing December Again, you have been given the approval to terminate No the owner is not refunding any previous months rent You repair where never reported and gone unattended Action were taken on the day you report the leak I will wait to get from you the date you want us to clear you of the property in accordance with moveout procedures

Hello, *** *** ** here. I have read this tenant's compliant and want to take this time to address these issues. The tenant stated in her complaint that she was charges for the screen door that was replaced at the property. This is incorrect. The owner is
the one that paid ($200)for that door not her. She stated in her move in condition form that the door would not close all the way. The owner opt to replace the entire door. Yes the broken window is the tenant charge. In her lease it states that the tenant is responsible for all windows and screens repair or replacement. The window was broken out and boarded with paste board covering. All repairs must be reported writing from the tenant to management for replacement or repair. The lease also states a tenant is not allowed to cause any repairs to be preformed on the property. The door and window were replaced by the same vendor and both charges were on the same invoice to management for payment. The ($150) for the window replace will be debited to her The tenant stated the posting of eviction should have been at her new residence and not at her old/property she occupied. We do not place any notice on any property that we do not manage. This is not lawful nor is it enforceable. The address of the property of the defaulting tenant is on every document posted on the property as well as in the court system. In the tenant's lease it clearly states there is a trip charge fees when management has to post documents because the tenant fail to comply with the lease. In this case the tenant was late with the monthly rent. When this occur we post breach of lease and eviction document to the inside of the front door as stated in the property code for compliance. It's states in the lease when rent is due and what's the fees and charges when rent is not paid within this timeframe. Yes she will be access a trip charge fee Lastly, the tenant was moved out in accordance with her move-in lease inventory and condition form she signed and returned to the company prior to her occupying the property. If a defect was listed on the moinventory condition form upon move in, it's not her repair or responsibleIf there is a defect not listed on her form and it's not a "fair wear and tear" repair then it's going to be her. This repair cost will be paid for from the tenant security deposit. The tenant will get a copy of every invoice for any funds deducted from her security deposit along with a security deposit tendered sheet accounting for every dollar of her security deposit Thanks, *** *** ** JR Rentals & Property Management Property Manager 254-394-

*** here with JR Rentals & Property Management I have spoken with the tenant as well as PAYPal reference the situation stated in this tenant's complaint I have also attached a letter from paypal addressing this issue It is the tenant's financial institution and paypal
holding up their funds and not JR Rentals, please read the attached document The tenant has received a copy of this document as wellThere is also a memorandum for record signed by the tenant and JR Rentals where the company paid her the funds in question until paypal and her financial institution resolve her issue Once the tenant receive the funds she would in turns reimburse JR Rentals back their funds

*** *** **, responding to this tenant alleged problem or concern Tenant states he placed a work order back when he occupied the property back in for a door repair that did not get get repaired or response from the companyOn both the online work order request form as well
as the forms completed at the office, clear states that to the tenant, "If you have not been contact by a vendor within days, contact the office." It give you the number to call and the extension to the maintenance departmentI have attached a copy of both for the record The tenant has a responsibility to follon work orders and the work orders are to be in writing per tenant's lease for tracking and assignmentNo where in the company's record does it show any follow up from this tenant Yes, I did visit the property on a Saturday back in the fall of last year because tenant's wife call me stating that she did not have any power in the kitchen and none of the appliances were operational The problem was the GFCI had tripped, which is a tenant responsibility per lease to reset While I were at the property I took a look at the wood flooring No, the owner is not replacing the floors in the kitchen Those are tongue and grove wood flooring that expand when wet to allow for the water to evaporateI did not stomp on them as the tenant states but use my boot to push those planks back into position There are nothing wrong with the flooring and again they are not going to be replace Tenant state in his message that the contractor left trash and weather stripping at the front and back door of the property I don't know this to be truth because he has not reported this to the rental office, This is the first time I or my staff heard of this My question to the tenant, why this was not reported to the maintenance department? There is no message traffic showing anything otherwise He say we never offered him an apology for this entire ordeal He never ask for an apology he asked for maintenance in his call Lastly, he want the company to pay him $ What for? No JR Rentals is not in agreement to pay out any funds to the tenant If the tenant would follow the lease when submitting and following up on submitted work orders or reporting to JR Rentals any trash left by the contractor these issues could be resolved The tenant has an obligation too in the lease not just the managing company

Complaint: ***
I am rejecting this response because:I gave my notice to vacate on July 14, with a move out date of August 31, I went into the office on August 4th to talk to the receptionist about how much I owed and explained why the rent was lateShe wrote down on a pink sticky note that I owed $I told her I was waiting on my check and she said, "Oh, that's fine, (my name)You just come in and pay when your money comes in." At no time, did she say I was being served any kind of notice or that any other fees would be assessed in excess of the late feesI called her on the 6th to tell her my check came in and that is when she told me a notice had been servedWhy would this company serve me an eviction notice when they had told me, "..that's fine..."?I did not state an eviction notice should have been placed on the door of the new residenceI found the notice on the living room floor of the old residence after the fact.The business has not stated clearly how much of my money I am getting refunded.I was denied a proper inspection-the first on August 21 - that was scheduled and the business cancelled because they wanted money first.The second was on the 26th when the inspector tried to say the lights were offThe lights were not off.The Invoice I had to pick up from the office myself, still has the door listed on it-along with the threat of additional charges on itI accept responsibility for the windowI am willing to pay the $for it, even though I feel it is excessive.I want this business to state clearly exactly how much of my money they are returningMy expectation is $in a cashier's check or money order, which I am willing to pick up or have my designee pick it up for me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Just because the date on the orders says a date doesn't mean I received the orders on said date the first day I got the orders I brought them in.Anyone that is and has been in the army can attest to that statement.There seems to be some half truths going on because Phillip told me himself that they where not open during the holidays
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  These pictures do not reflect current photos of my home conditions and constant refusal of pictures taken in May 2012 of my property before I left overseas have not been sent to me so I can send them to the [redacted] police dept. Items missing in the property should have been reported to me after the last eviction and failure to do so it's unacceptable. As I explained to Mr. [redacted], I would like those pictures sent to us and proof that we did have items missing. A washer and dryer a deep freezer and no one notified me. I found out because I sent my daughter to look at the home which was in complete state of destruction after the eviction resulting as the tenant stealing these items. The way in which my home was managed is not up to the standards for which I agreed to let this company managed my home. I never received a single receipt for any repairs done in my home. I still do not have any. The condition in which my home was letf after the eviction was pittyful. I want my home fixed to the standars in which was surrenfered to this manager for rental. Tha is all I am asking for. I do not wish any money, just fix what was given to him in a great condition. [redacted]

The tenant prospects completed their application online seperately and it does state the appliacation fees $40.00 for each individual.  their question for clarification should have been asked prior to completing the application process not after it was submitted and denied which we will not get...

into while addressing this issue in this setting.  Before submitting the application to be process there is a "Application Agreement" There is also a field that state "You understand Application fee is Non-Refundable"  You check yes.  Your request for a $30.00 refund is denied.

[redacted] and I have discussed his closeout file in detail.  We have resolved the issue at our level.  He picked up the remaining parts of his security deposit today, 8/23/2016.

Good morning,[redacted] here.  The tenant cxan may an appointment to visit directly with me, the property manager and I will go over the charges and answer any question she make have.I will be waiting her response.v/r[redacted]Property Manager

Complaint: [redacted]
I am rejecting this response because: no one told my wife and I that the owner said to put it on hold or don't do the order that's why we asked for his information. We have been there 2 years and it hadn't been fixed, something can't be advertised for a home and then it can't be used. This work order is still not complete, yes someone has came out to look at it but so have 3 other people. It still has not been repaired and currently we don't have an appointment date for it to be repaired.
Regards,
[redacted]

I want to respond to this tenant's complaint.  In accordance with the lease the tenant is to provide a copy order of deployment.  At that time they are set up to process/clear not earlier that 30 days from the date that the order were delivered, per their lease agreement. This did not...

happen.  they brought in orders on the 5th of January 2016. I have enclosed a copy of that page for viewing.  The tenant by his own wording in his statement make an assumption that the office were not open at the begining of the month when in fact it was open.  This is incorrect, we were open at the beginning of the month for business.  Second, he had plenty of time to get the orders to us to us.  The date on the orders is 15 December 2015, he made no effort to get the documents to us.  The tenant had many different ways to get the docuement to us.  He has an tenant's online Tenanat Portal where the documents could have been uploaded or e-mail to the office.  In the lease it clearly states that the rent will not be prorated during the last month of the lease even if the tenant surrender's the property early.  I have provided a copy of that page for your viewing.  This organization is military veterans owned and operated.  The property that the tenant resides in is owned by an active duty soldier that is also  deployed.  So, this is not a screw over a soldier transaction, it's holding everyone accountable for their action or the lack of action.  The company will full enforce the lease to in this situation should the tenant not pay the rent.