Dean Harmon Shelving

Complaint: [redacted]
I am rejecting this response because:I asked your employee to call you when this situation started. Your employee told me she would call me back because you weren't answering your phone.I tried to solve this in the office, but she never called me back.I called the office several times to get answers and was basically told to pay up or else. I want you to tell me, through this mediation, exactly what you are trying to charge me for.The only charges that should be coming out of my deposit is the $150 for the window.Put in writing, here.
Regards,
[redacted]

This work order has been completed.  What the tenant fail to understand is the fact that it is the owner that approval the repair on the property not the managing company.  If the owner does not approve or have management to place the repair on hold because it's not cold enough to put fund...

into it but wait until the winter season then that what we do.  No, we will not release the owner's information to the tenant. That will not take place.  No the owner will not may any monthly rent adjustment to their monthly rental payment.

This office was open and there are documents showing receipt of other tenants' rent doing this timeline.  The tenant is free to come in and view the recording of rental payments be taking in during this time in question.. But that's neither here not there.  The tenant did not attempt to call the office or e-mail them but make the assumption that we were not open.  The lease as states that weekends, holidays and mail delay does not excuse a tenant from paying rent or other actions that is executed on beside of the tenant.  Again, the company with hold the tenant to the lease and this is final.

Hello,Have this individual to may an appointment to visit with me.  Bring their invoices and documents to support their claim and I will review the documents along with the property inspector pictures and document.  I look forward to the sit down.very respectful,[redacted]Property...

Manager