Debt Recovery Solutions

Review: I HAVE A DEBT OWE TO SLEEPY’S FOR $197.70 WHICH DEBT RECOVERY SOLUTIONS TOOK OVER. MY HUSBAND MADE A PAYMENT ARRAGEMENT IN MY BEHALF TO HANDLE THIS MATTER WHICH I AGREED TO PAY $50.00 JULY **, AUG.**,& SEPT **. & ON OCT **. FOR $47.70 WHICH TAKES CARE OF MY DEBT.

ON JULY ** DEBT RECOVERY SOLUTION WITHDRAW $50.00 FROM MY BANK ACC. A DAY EARLY FROM WHAT WAS AGREED. THIS INCURRED ME A $34.00 BANK FEE BECAUSE I DID NOT HAVE 50.00 IN MY ACCOUNT. THIS ACCOUNT I ONLY USE TO MAKE PAYMENT FROM I DO NOT KEEP MONEY IN THIS ACCOUNT. THIS WAS EXPLAIN TO [redacted] WHO IS HANDLING MY ACCOUNT.MY HUSBAND CALLED AND SPOKE TO [redacted] & TOLD HIM WHAT HAPPEN HE THEN TOLD MY HUSBAND WE HAD TO TALK TO A SUPERVISOR BY THE NAME OF [redacted] WANTED PROOF WHICH WAS FAXED OVER TO HER. NUMEROUS CALLS WHERE MADE TO RESOLVE THIS ISSUE UNTIL [redacted] GOT FUSTRATED AND TOLD MY HUSBAND SHE WAS GOING TO CANCEL ALL MY PAYMENT ARRANGEMENTS AND THE REST OF THE MATTER WILL BE TAKEN UP IN COURT. THIS WAS THE LAST OF THE CONVERSATION. AUGUST [redacted] CAME ALONG AND AGAIN MY ACCOUNT WAS WITHDRAWN $50.00 & $8.75. BOTH AMOUNT ACCURING ME 2 INSUFFIENT FEE OF 34.00. I WAS UNDER THE IMPRESSION THEY CLOSED MY ACCOUNT AND NO OTHER PAYMENT WHERE GOIN TO BE TAKE OUT. PLUS STILL DON’T KNOW WHY $8.75 WAS BEING TAKEN FROM MYACCOUNT. MY HUSBAND SPOKE TO [redacted] EXPLAIN THE SITUTATION & HE SAID THEY ARE NOT RESPONSIBLE FOR ANY OF THESE FEES. [redacted] THE ONLY SUPERVISOR IN THIS COMPANY DOES NOT EVEN WANT TO HEAR ANYTHING WE HAVE TO SAY AND HANGS UP THE PHONE. AFTER ALL THIS I THINK I PAID THIS DEBT OUT. I HAVE DEALT WITH OTHER COLLECTION AGENCY AND DID NOT HAVE A PROBLEM. MY PAYMENT WAS TAKEN OUT WHEN THEY WAS SUPPOSE TO PLUS THE RIGHT AMOUNT OF PAYMENTS WHERE TAKEN. IF DEBT SOLUTION DID WHAT WAS AGREED I WOULD NOT HAVE THIS PROBLEM.Desired Settlement: TO CLOSE MY ACCOUNT AS BEING FULLY PAID. I DO NOT DENY MY $50.00 PAYMENTS BUT THEY MADE MY ACCOUNT OCCUR 3 BANK FEES TOTAL OF $102.00. MY DEBT IS ONLY $197.70. 2 $50.00 PAYMENT WHERE MADE & TAKEN.

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed by [redacted]. We would like to resolve her complaint but would like to see verification that she incurred overdraft fees as a result of the activities of our staff. Please ask her to contact me directly and I will rectify this situation. Thank you-

Review: I made a payment to my account at the beginning of October for $50.00 toward a $200.00 plus bill. I called back on in late November and paid the remaining balance. When I paid the remaining balance I specifically asked if I had an auto deduct set up and was informed I did not. I was never notified of the $9.75 processing fee which I was charged for along with the payment of my remaining balance. The following day DRS, LLC withdrew and additional $50.00 out of my account. I called them 3 times that day to try get a reimbursement for the over charge. I was informed by a manager that I not only would be receiving the $50.00, but also the $9.75 processing fee back as a refund. I was informed that I would be sent an email as well as a formal letter in the mail to document the refund and the closing of the account. I was informed that the refund may take 5 business days to process. I never received an email, letter or my refund. I began calling again in hopes to try and received my money back. I called twice in mid December was hung up on multiple times as they knew what I was calling in reference too. I called again the following day and still have not talked to anyone who is able to process my refund.Desired Settlement: I would like a refund with interest, if possible, for the $59.75 that DRS ,LLC withdrew out of my account without permission. They charge me interest for none payment, they should have to pay me interest for holding my money for almost 3 weeks.

Business

Response:

[redacted] - I have carefully reviewed the account in question and have confirmed that a refund of $50.00 was credited to [redacted]'s credit card on or about 12/**/2015. Please have her look at her December credit card statement for her credit card ended in [redacted]. A check for $9.75 was mailed to her yesterday. Please advise her to contact me directly if the credit was never processed to her account. Thank you for your assistance.Elliot S[redacted]Debt Recovery Solutions, LLCManaging Member/General Counsel###-###-####[redacted]

Review: On May *, 2014 I paid a bill of $59.42 and the customer service rep said I would receive written conformation the debt was paid within 2 weeks, via a letter in the mail and the debt collection would be removed from my husbands' credit report withing 90 days. On June **, 2014 I called again because we received no letter to date. I spoke to "[redacted]" who said she was very sorry and she would send a letter out that day stating the debt was paid, and I should get the letter within 3-5 business days. On August * we still have not received this letter. So I called on this date for a 3rd time and spoke to "[redacted]". He told me the letter was mailed I said we got no letter, he said he cannot help the NJ mail system is slow. I asked to speak to a supervisor. First he said "she is going to tell you what I just said." I said that is fine I would like an explanation, please let me speak to her. Then he told me "She is away from her desk". And begins to get into a verbal debate with me about the mail system and I don't need to speak to a supervisor, the letter was mailed according to his computer and basically acted like I was annoying him for even calling. I told him not to speak to me like a child, I am a consumer who paid the debt and had a right to speak to a supervisor. Next he said "call Monday no supervisor was working today." I said really I thought she was at her desk? I told him I was contacting Revdex.com he then said he would mail another letter I would get it by Tuesday (which would be the [redacted] of August) I then said thank you I will contact Revdex.com and hung up.Desired Settlement: My husband and I want the letter from Debt Recovery Solution stating the debt was paid and it removed from my husbands credit report, as promised. It has been 3 months since the debt was paid and no letter.

Business

Response:

[redacted] - In order for me to properly respond to [redacted]'s concerns, I would need to know the account number of the account in question. I would also like to know [redacted]'s first name as it appears that the account is in his name. Upon receipt of this information, I will promptly respond. Thank you-

Consumer

Response:

To Whom It May Concern,

I am responding to an e-mail that additional information is required. [redacted]'s first name is [redacted] and the account number is [redacted].

Thank you,

8/*/2014

Business

Response:

[redacted] - Please be advised that the account in question has been paid in full. I have attached a paid in full letter and will mail a signed document on this date. Please extend my apology for the delay. If there are any further concerns, please advise [redacted] to call me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The collection agency claims I owe Verizon NY Inc for $108.86. I have not been with Verizon for many years. I have contacted Verizon and I do not have any outstanding balance nor have I ever got any bills from them. The collection agency claims they have been reporting this to the National Credit Reporting Agency and raising red flags on my credit report. I didn't want to give out my social security to them because of possible scam and they wont share the social they have on file. I believe they have the wrong person in the matter.Desired Settlement: Remove me from their system. Correct my credit report if they actually have the right person.

Business

Response:

[redacted] - In January, 2014 this firm purchased a delinquent account from Verizon in the name of [redacted]. According to their records, services were provide to [redacted] at [redacted]. The account in question was opened in 7/ 2011 and charged off for non payment in 10/2011. I have placed this matter in dispute and have requested supporting documentation from Verizon. Upon receipt, this information will be forwarded to [redacted]. Please let me know if I can be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello [redacted],

I didn't know I had to respond to the last email. I was led to believe that I was waiting for some "documentation" to be forwarded to me from Debt Recovery Solutions. When I first received a letter from a collector I called Verizon to see if I had an outstanding bill. They told me no. I just assumed for these past few years, the collectors were scammers. I just checked my credit report and was shocked to see that I have been reported. I wrote Debt Recovery Solutions a check for $108 in fear of having this on my credit report even longer. I still don't know if I ever owed Verizon for that amount. I would still like to see documentation to make sure I did the right thing by paying them.

Sincerely,

Business

Response:

[redacted] - I have requested supporting documentation from Verizon and expect to receive this information shortly. Upon receipt, I will forward this information to [redacted]. Please let me know if I can be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been waiting for more than two weeks for supporting documentations from Debt Recovery Solutions. This case will remain open until I see the documents.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid off the remaining balance of $244.0 on my settlement offer of $944.00 on Sept. [redacted] 2014 with a phone call to the [redacted]. The money had been removed from me bank account and the [redacted] stated the account was paid and she would be sending me a letter stating the same. This morning I noticed a new charge for $100.00 and immediately called DRS to dispute it. The lady I spoke with whom was not the [redacted] stated that I did not pay off the debt and never spoke to a [redacted]. Which is clearly wrong. She refused to refund my money. I never gave them permission to take that money out, especially since the debt had been paid off.Desired Settlement: I want the $100.00 refunded and the letter stating the account has been settled with me owing nothing more.

Business

Response:

[redacted] - I have carefully reviewed the accounts in question and have confirmed that all three (3) accounts have been settled. Furthermore, we have processed a refund of $100.00 for a payment that was processed in error. Please extend my apology for this clerical error. I have attached a letter to [redacted] confirming that these accounts have been settled.

Thank you for your assistance.

Review: Debt Recovery has reported me as in collections on my credit report.The amount they say is due $50.00 . They told me this is from a Verizon past due bill. I have no idea what this bill is or what period of time it was for. I have had Verizon for at least 10 years. I had Verizon before this time, during this time and present. If I owed Verizon money they would have disconnected my services. I am trying to refinance my mortgage and this small $50 collection account is causing a lot of problems for me. I called Debt Solutions and offered to pay but they will not remove this. I also call Verizon and filed a complaint against them with the Revdex.com but because Verizon sold my account to the debt collection company it is out of their hands!!!!!! I need this off my credit report. I need help.

thank you

[redacted]Desired Settlement: Remove this item from my credit report. I have no problem paying this bill if it is mine. I pay my Verizon bills and am totally confused with this.

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. In light of the information set forth in this complaint. we have closed our file. Furthermore, we have instructed the major reporting crediting agencies to delete any update this firm placed on [redacted] credit profile. Thanks, Zach S[redacted]Debt Recovery Solutions, LLCVice President of Client Services

Review: I got an alert on my credit report for a $310 bill owed from 2009 and also a bill for $69 in 2009 Debt recovery solutions on behalf of Methodist Sugarland. I spoke to someone from methodist sugarland about me owing them any money and they said I did not owe them anything and that they would not report anything to the credit bureau from 2009. Please help.Desired Settlement: Please update my credit report for I dont owe them anything. Thanks

Business

Response:

Dear [redacted]. This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. We have requested supporting documentation from our client to help verify these debts, and upon receipt, we will forward this information to Christin Penrice. Thanks, Zach S[redacted]Debt Recovery Solutions, LLCVice President of Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have not received any information from Debt recovery solution that states I owe Methodist anything. I am waiting on any documentation that proves this. I had insurance and my bill should not be that high. I called Methodist myself and they informed me that they would not have placed me in collections for a debt from 2009.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have not received any information from Debt recovery solution that states I owe Methodist anything. I am waiting on any documentation that proves this. I had insurance and my bill should not be that high. I called Methodist myself and they informed me that they would not have placed me in collections for a debt from 2009.

Sincerely,

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. We have received documentation and they have been sent out to the consumer. Thank you, Zach S[redacted]Debt Recovery Solutions, LLCVice President of Client Services

Review: Upon pulling my credit report in September of 2013, I noticed a negative collection account from Debt Recovery Solution. In attempts to verify the debt, I faxed correspondence requesting validation of the debt allegedly reported (4/2013) on December **, 2013. It has been over 30 days and I have not yet gotten a response from their agency. I am well aware of my rights under the Fair Debt Collection Practices Act and if they are unable to show proof of this debt then it must be taken off my credit report. I would also like to add that I do not have knowledge of an account with Cascade Capital, which is showing as the original creditor under my credit report. The fact that it was reported without giving me the chance to dispute the debt violates my rights and would like the situation to be rectified.Desired Settlement: To delete this trade line from my credit report.

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed with the Revdex.com by [redacted]. I have carefully reviewed the account history in our office and have confirmed that this account is closed. Our records further indicate that this matter has already been deleted from [redacted]'s credit report. If this still appears on her report, please have her contact the undersigned directly and I will immediately research. Thank you for your assistance.

Debt Recovery Solutions, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Debt Recovery Solutions sent a dunning letter to me, dated March **, 2014 indicating that they had purchased an account from Verizon California, Inc. This letter was sent in violation of Federal bankruptcy law, as this particular debt is listed in our current bankruptcy under the original creditor who sold it to DRS --- any and all creditors are barred from attempting to collect a debt under the automatic stay. This letter indicates that we need to update them regarding "previously filed bankruptcies" --- which they should have known about from the original creditor and/or researched before sending this letter. It seems to me that this company does no do any due diligence before sending out these letters, hence the instruction to "update your account with previously filed bankruptcy, deceased or CCCS information" via their website. Why should the consumer have to do this? If they have purchased an uncollected accounts, there may be a good reason... and given that in their letter they tell people with those three items to contact them...it seems they are fully aware of this unethical practice and that many of the accounts they purchase may be under bankruptcy protection, or for debtors who are dead or in credit counseling. Reading other complaints regarding this company, it appears that this is a common problem.Desired Settlement: Apologize and immediately cease any and all collection efforts on this account in accordance with Federal bankruptcy laws. As this letter is dated after our filing, DRS must remove any and all consumer report notations that may exist regarding this account or they will be reported to the trustee. Please sent written confirmation they they will comply with the federal order and any actions they have taken. Additionally, this company needs to change their initial dunning procedures to research the debtors they are sending notices to.

Stop Contacting Me

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed with your agency by [redacted]. In light of the information set forth in his complaint, we have immediately closed the account in question. As such, he will not receive any further communication from our office pertaining to this matter. Please note, our office has not updated the credit reporting agencies with any information concerning this account.

Please extend my apology. Thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved provided that they abide by their words. I expect that the account will not be re-sold to another creditor. I would hope that this company, in the future, screens their accounts for bankruptcies in the to avoid situations like this. Attempting to collect on an account protected by the stay in bankruptcy is a violation of federal law and not screening for bankruptcies and other protected issues prior to dunning is unethical and should be reviewed.

Review: I received a letter in the mail by mistake. The "Original Creditor" is "Verizon California Inc," but that is incorrect. I have only ever had 2 Verizon accounts in my life and neither is currently active.

My first and oldest Verizon account is my Verizon wireless cell phone service. That service is temporarily suspended while I am stationed overseas, but for the record, it currently has a credit balance because I overpaid on my last bill.

My second Verizon account was Verizon FIOS. I had Verizon FIOS for about 8 months from March or April 2010 until no later than November or December 2010. I cancelled that service when I moved from my apartment on [redacted] California to [redacted] California because [redacted] did not have an FIOS Service available. After that, I did not receive anymore bills from FIOS. It is now over 3 years since I closed that account. Just to be certain, I called them up and they looked up my entire history and were able to confirm that I have zero balances across the board.

Why would I have a balance of $177.89 3 years later if I never once heard anything about it and they are showing a zero balance for me? They still had my mailing address and my email address.

I called ###-###-#### to inquire about this balance and to try to figure out how I had incurred this balance and the only response I got was, "You owe $177.89, so you have to pay it." Never once did your customer service agent tell me why I owe this balance. I refuse to pay a balance to a collection company if they are unable to tell me why I have this balance. Frankly, I believe a little more due diligence should be done to explain why people incur balances with Debt Recovery Solutions and I do not appreciate receiving this offensive letter in the mail without proper explanation.Desired Settlement: Ideally, I want this charge removed (adjusted to reflect a zero balance) and I never want to hear from Debt Recovery Solutions again. But if they can provide a testimony from a Verizon Representative AND documentation of WHY I have an outstanding balance, then I would be happy to pay the balance and move on with my life.

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed with your office by [redacted]. In light of the information set forth in this complaint, we have decided to close the account in question. As such, [redacted] will not receive any further communication from our office pertaining to this account. The account is considered closed. Please extend my apology.

Consumer

Response:

Revdex.com and [redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a letter from Debt Recovery Solutions mid-May stating I had an outstanding debt from [redacted]. The letter stated I had 30 days to send a letter denying the charges and could also request further information on the debt. I sent them such a letter within a week and never heard back. On July [redacted] I received a letter that is borderline harrassment claiming I am irresponsible for not paying the debt and the amount increased from their last letter. The letter also informed me they reported the debt and it is now on my credit score. They refuse to give me more information on the debt and I know for certain this debt is not mine because I have never had cell phone account under my own name.Desired Settlement: I would like further information on the debt so I can prove for certain it is not mine. The debt will be removed from my credit score. The company will send me a written notice when this is done with an apology for their mistake and harrassment.

Business

Response:

[redacted] - This office purchased two (2) accounts from [redacted] in the name of [redacted]. Based upon the information provided by [redacted], it appears that our efforts were directed to the wrong individual. As such, [redacted] will not receive any further communication from our office pertaining to these accounts. Furthermore, we have instructed the credit reporting agencies to delete any update we may have placed on [redacted]'s credit profile. Please extend our apology for this clerical error.

Thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a letter dated April **, 2014 from Debt Recovery Solutions, LLC, stating that I have an outstanding debt of $1383.25 that was acquired from [redacted] New England. The letter also states that this is the initial process of resolving this debt and that I have 30 days to dispute the validity of this debt. However, I don't have any dealt with [redacted] New England for years . but on 06/**/2014 they posted some negative activity on my credit report. I call them and explained they are looking for the wrong person I never lived and that adders, they don't give me any help.Desired Settlement: I want this completely removed from my credit report, I work so hard to keep it a good credit . I would like their collection effort to stop. I also want any negative information on my credit report, thank you very much for you help.

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed by [redacted]. I have carefully reviewed the account in question and have confirmed that we have previously removed all contact information for [redacted]. As such, he should not receive any communication from our office concerning this account. Furthermore, we have already deleted any update we may have placed on his credit profile. If [redacted] has confirmation that this account still remains on his credit report, please advise him to call or email me and I will immediately rectify the situation. Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called DRB because of a collection notice from [redacted] in the amount of $46.99. There was a notice on the bottom of the bill that says this may hit my credit report. I checked my credit and it did! I was furious!This was confusing as I have set up automatic payments for that account. I speak to a woman and tell her my issue and that I have automatic payments. She tells me that those charges stem from when I lived at [redacted] during 2011. I didn't move to [redacted] until 2013. That was a red flag right away. I told her I didn't live there then and she hung up on me! I was furious. I figured that the amount wasn't too much and I didn't want to go through a long process so I just decided to pay it. I visit the website to pay it and in order to do so, they need the last 4 digits of my SS. No way am I giving to a company with standards like this. I called up [redacted] and spoke with their finance department regarding the bill. They checked my records and EVERYTHING has been paid for. They have not sent anything into collections. This is a terrible business!Desired Settlement: I want this taken off my credit report and that false bill to be wiped!

Business

Response:

[redacted] - I have reviewed this complaint as well as the information provided by [redacted] and have decided to close the account in question. As such, [redacted] will not receive any further communication from our office. Furthermore, this will confirm that the matter has not been placed on [redacted]'s credit profile. Please let me know if I can be of further assistance.Elliot S[redacted]Debt Recovery Solutions, LLCManaging Member/General Counsel###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company sent us a letter stating we owe them $421 for an unpaid bill through US Cellular from 2007. We have not used US Cellular since 2005. The phone number they have listed on the statement is not a phone number used in our state. We have always lived in Wisconsin and it is from Illinois. When calling them about it, they told me the debt is owed by someone with an address in Illinois. They told me if I'd like to dispute the claim, they would send me information in the mail for me to return to them and they promptly hung up on me (twice). Two months later, we have not received anything in the mail, so I called them again. They wanted my husband's social security number and when I told them I wouldn't provide it, they hung up on me. I tried calling back again and the phone picked up, but promptly hung up again. This supposed debt has not shown up on our credit when buying a house or vehicles in the last few years.Desired Settlement: I would like for this matter to go away and for it to not show up on our credit.

Business

Response:

This office acknowledges receipt filed by [redacted]. In light of the information set forth in this complaint, we have decided to close our file. As such, [redacted] will not receive any further correspondence from our office pertaining to this account. Our office has not placed a record of this delinquency on [redacted]'s credit profile.

Thank you for your assistance.

Debt Recovery Solutions, LLC

Review: I have contacted this company asking them to verify this debt and have never gotten a response with a valid contract I signed or anything with my identifying information. I have never dealt with this company and do not know of this debt. I am a victim of identity theft and have informed this company of such. Also, this debt is over 7 years old and should not be trying to be collected on. Now this company has added this as a collection to my credit which has negatively affected my ability to obtain credit.

See Below

DEBT RECOVERY SOLUTIONS, LLC

Company/Account Name: DEBT RECOVERY SOLUTIONS, LLC

Company Address/Phone: [redacted] ###-###-####

Account Number: [redacted] Date Opened: 03/**/14

Last Activity: 08/**/07

Type: Open Account

Rate/Status: At least 120 days or more than for payments past due

High Credit: N/A

Terms: N/A

Balance: $17,018

Past Due: $17,018

Most Recent Date Reported: 05/**/14

Comments on Account: Collection accountDesired Settlement: I want a letter from this company removing this from my credit immediately.

Business

Response:

[redacted] - This office acknowledges receipt of the complaint filed by [redacted]. In light of this complaint, I have suspended collection activity. I am please to advise [redacted] that I have been able to secure the documentation he has requested. Kindly forward the attached documentation to [redacted] and have him contact the undersigned directly. Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has illegally re-aged this debt. This debt was purchased from a company called Geneco in Texas. Debt Recovery Solutions has illegally re-aged this debt and parked it on to my credit report by reporting it to the three credit reporting agencies without notifying me or confirming that the debt belongs to me. This also violates the Fair Credit Reporting Act and the Fair Debt Collection Practice Act. Unless this debt is removed from my credit and a letter verifying such is sent to me within 14 business days of this correspondence I will be reporting this to the New York State Attorney General and the Consumer Financial Protection Bureau.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] - In light of [redacted]'s complaint, we have decided to closed the account in question and return it to our client. As such, he will not receive any further communication from our office pertaining to this matter. Furthermore, any update we may have placed on [redacted]'s credit profile will be deleted from his credit report.

Thank you for your assistance.

Review: After reviewing my credit report and doing a lot of reading about this company and how many other people are having problems with this company placing erroneous reports on their credit reports, I Have pulled this companies name and info from my credit report and have contacted the number given by the Revdex.com.com site, I spoke to someone that claimed they are [redacted] and he stated that this debt they are placing on my credit report is from 2007, to which I have NEVER had an account with US. Cellular up until a month ago. They are trying to collect on a debt that is 6 years old and that I DO NOT OWE. He stated that he will send verification information in the mail. And I am awaiting this information. He also stated that I will never receive another call, mail or any other form of contact from this company.Desired Settlement: I request that this debt be deleted off my credit report and also to have this company thoroughly investigated for illegal and unethical collection practices.

Business

Response:

[redacted] - This office purchased an account from US Cellular in the name of [redacted]. I received a telephone call from [redacted] wherein she disputed the validity of the debt. I advised [redacted] that I will suspend all collection activity and I will place this matter in dispute. However, after further review of the account history, I have decided to close the account in question. As such this account will be considered closed and the information we may have placed on her credit profile will be deleted.

thank you for your assistance.

Debt Recovery Solutions, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THIS IS NOT MY ACCOUNT . THEY HAVE TAKEN THIS OFF MY CREDIT FILE AND PUT IT RITE BACK AND I TOLD THEM THIS IS NOT MY ACCOUNTDesired Settlement: I WANT THIS OFF MY CREDIT THIS IS NOT MY ACCOUNT AND THEY KEEP PUTTING IT BACK ON THERE

Business

Response:

[redacted] - I am not able to locate the account in question. Please secure additional information so that I can properly respond to this complaint. Thank you-

Consumer

Response:

I don't have no account I got the information from my credit report they know that it a account there

Business

Response:

[redacted] - I believe I have finally located the accounts in question. In 2012, our office purchased 3 accounts from US Cellular in the name of [redacted] Since the complainant, [redacted] has not provided the name of the original creditor or the account number, I am assuming these accounts pertain to him??? since [redacted] claims he has no knowledge of these accounts, we are closing them as fraud. Furthermore, they will be deleted from his credit profile.

Thank you for your assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Debt ([redacted] $259) showed up on credit report via debt recovery solutions. I sent documents verifying I hadn't lived at the location for 3 years prior to the debt. They wouldn't take it off until 75% was paid. Once the $205 was paid the company never sent documents (fax or email) that the debt was satisfied. The company has given me the run around since that date (9/**/14)Desired Settlement: I would like that debt information completely taken off my credit report and not just indicating that the debt was paid due to the debt wasn't mine in the first place.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted] I have a bill from Fort Hamilton hospital for that amount in 467.00$. I've tried recently in the past to make arrangements with recovery debt solutions. They did not want any payments they wanted me to pay the full amount and I continually explain to him I am A father with a stay at home wife with a 17mon year old son. I asked him why my credit every month was scoring low because of this bill without my knowledge and the man told me that it never happened which it has. Two months later I finally received another letter from them. This time they told me I can pay $50 a month. I previous paid $50 a month and never got a confirmation from them over email so I called them back up and ask them how much my balance was and they told me the same amount from what I owed in the beginning. I would highly appreciate seeing if you could get this off my credit score its hurting my credit and I'm trying to build it up it took me a lot of hard work to take myself out from the hole I was in I don't want to bury myself from something I'm trying to handle but the business not working with me.Desired Settlement: That debt recovery solutions will be off my credit score.

Business

Response:

[redacted] - I have carefully reviewed the account in question and have confirmed that [redacted] has agreed to satisfy this account by paying the sum of $50.00 per month until the account is paid in full. Upon completion of this payment arrangement, this account will be considered paid and his credit report will be updated accordingly. Please let him know that he can contact me directly if he has any further concerns. Elliot S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I still haven't receive a confirmation from the last payment that I made on my email and yesterday last time I checked my credit report debt recovery solutions dropped my credit again by adding a dy mark by it droping my score but I guess alright sure I agree this message is for you debt recovery solutions. Thank you Revdex.com for helping me with this issue.

Review: This company began calling a 13 year old's cell phone last month in January 2016. They leave a robo call message that does not state who they are trying to reach. The message always is cut off and is never left in full. The message always says to press a button to be removed from the list or go to a website to be removed. The problem is that the child NEVER answers calls from numbers they do not know, nor do they call them back.

I called them this morning and they advised me that they are looking for a [redacted]. The gentleman that answered the phone was nice and said they would remove the number from their records and that it would take a few days for it to update in their system. I am filing this report to ensure they follow through on their promise as research online indicates that they rarely follow through on removing numbers from their databases.

We have NO outstanding debts, as verified by my credit report. And, we are most certainly NOT [redacted]. Never even heard of her.Desired Settlement: They need to remove this number from their database and stop calling the minor child. We are not the person they are looking for. Never even heard of her. No known relation.

Business

Response:

Dear [redacted], This office acknowledges receipt of the complaint filed with your department by the above referenced consumer. Please be advised that we have removed [redacted]' telephone number from our active database. As such, she will not receive any further calls from our office. We apologize for any inconvenience. Thank you, Zach S[redacted]Debt Recovery Solutions, LLCVice President of Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,