Decorative Concrete Resurfacing

We had Decorative Concrete Resurfacing apply Polyurea/Polyaspartic flooring system in our garage last month We love the new look, it sure makes cleaning the garage easier The crew was very professional, friendly and left the worksite very clean when done I would recommend them to anyone wanting a great looking floor Thanks

I though first of all your crew did an excellent job, they were very carefulThey did a good job putting the bubble pack in the pool so there wasn't any spraying on the landscapingThey were very conscientious and asked questions if they wanted to know somethingThe end result of the product looks greatWe're very happy with it!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company plans to make the necessary repairs after the weather warms up which may not be for a couple of months Sincerely, [redacted]

Decorative Concrete Resurfacing was a pleasure to work withFrom the beginning of the process (project review, bid estimate, contract) to the final step (sealing my new porch and walkway), the team was courteous, professional, accommodating and thoroughOther than the weather prolonging the process, everything happened in order, as stated and without problemsI love my new walkway/porch and would recommend DCR to everyone!

Decorative Concrete did an amazing job this both preparation and completion of my garage resurfacing They were the only company willing to provide a "turn-key" solution, moving all my garage contents out, storing them, putting the new surface on my garage floor, and then replacing all of the contents They did an amazing job on every aspect of this project!

My wife and I have been doing business with Decorative Concrete, and they just finished another job for us Fair price, timely, good customer service and follow up to be sure all was to our liking Management is involved in all aspects of the business

Decorative Concrete Resurfacing has been excellent to work with and as a repeat customer I highly recommend them We worked with Lindsey to have our pool deck resurfaced and our garage as well The two jobs had to be completed on different time schedules and Lindsey was able to accommodate our request The work crew on both projects were very pleasant, professional and completed the work and clean up in a timely manner Melanie did a follow up meeting with us to get our feedback which was positive If we need any resurfacing projects completed in the future we will be contacting Decorative Concrete Resurfacing

I just had a job completed where Decorative Concrete Resurfacing repaired and installed a decorative overlay on my front porch It turned out incredibly well The company is very professional in all aspects of the way they run their business My job was not the largest that you will find, in fact a few contractors that I had contacted prior to Decorative Concrete Resurfacing turned down the job because they said it was too small to be worth their time However, Decorative Concrete Resurfacing, not only took on the job they did tremendous work I would highly recommend this company Mike B

March - Decorative Concrete Resurfacing recently completed applying SunOne primer and finish coating to our front porch, sidewalk and back patio The coating included multi-colored vinyl acrylic paint chips The job was completed in two days I am extremely happy with the results The outside appearance to our home has been greatly enhanced I found the owner and employees to be friendly and informative I highly recommend this business

Recently we expanded our patio area around our pool creating very different concrete surfaces Additionally we experienced hot and slippery concrete around the pool We called Decorative Concrete Resurfacing to solve all these issues The results were AMAZING! Not only does our patio look great, but the crew did an excellent job of keeping our fireplace, frig, pool caps, furniture—everything in the area clean and unharmed Their crew chief kept us informed daily of what to expect each day Without hesitation, we highly recommend DCR for beautiful new concrete that you will love

I had them install Sundek on my pool deckI wasn't very confident with the colors I pickedI was very happy with how helpful they were with me making last minute suggestions and changes [redacted] was greatShe called me back right away whenever I had a questionI liked that [redacted] called me to tell me about weather delaysThis was a very good company to work with and I love my new deck

Customer's comments and suggested resolutions quoted from original complaint to Revdex.com along with our solutions offered/final resolution attempts: “Repair the chipping in all areas”: customer stated that those areas are located where the colors transitions together on the grey grout lines and around the brickOur solution offered: if it is a clean install line that is normal; if it is not a clean line, we can touch that up under year warranty (most likely happened from when the installation tape was pulled up)We can review during site visit and touch up as needed 2.“Repair the crooked grout lines in pool”: customer stated that he didn’t have an exact amount discount in mind to be acceptable, but was thinking $1,because it is a big deal for him to see those when he is in his pool Our solution offered: Either an additional $discount (totaling $total with previously given $discount) OR touch up as best as possible during site visit (8-brick grout lines total) “Remove ALL rocks discoloredLikely need to spend several more hours cleaning them up and not just on the surfaceI plan to put wiring and tubing in the rocks this year and when I move the rocks I do not want to uncover more painted rocks.” Our solution offered: We are willing to do a bit more cleanup, but 100% cleanup of overspray on rocks cannot be promised; this is construction and it is stated in our contract that there is a 5% overspray possibilityHowever, we will wait until after customer puts wire and tubing in the rocks this year before we do this “Repair the scoreline so all of the lines meet; none should go over and none should be short of the next line”: customer stated that crew attempted to fix while kevin was out there, but is still not to his satisfactionOur solution offered: we can touch that up further, to the best of our ability, during site visit “Remove all of the grey grout from the tan/brown areas or provide compensation and repair the problem areas (exgrey on the wall instead of just on the ground)”: customer stated that the problem areas are located where the grey grout is splashed on the wall of the stairs; Owner explained that normally we try to split the difference with the tape on where the tread and the riser meets for the tape; Customer stated that some of that grey from the grout area is on the wallOur solution offered: We will clean as best as possible upon site visit Per his grey grout removal request, we always have a grout The reason we put grey on the border and deck was so it would match the grout line; Our solution offered: we can send a guy out there with a paintbrush to paint it ether the color of your border or your deck colorIn our professional opinion that will not look good, but we would be glad to do thatCustomer stated that no further action is necessary for removing the grey grout line since a grout line will still remain per standard company install technique “Have someone from management actually make a call to me instead of working over just email with severely delayed responses”: Completed on 1/23/4:47-5:P.Mwith Owner [redacted] and Production Manager [redacted] ; final resolution promised to customer within daysUPDATE: [redacted] and [redacted] Hanley left a message on 1/25/close to PM when customer didn't answer our follow up callWe ask that the customer please review this response to each of his seven points and read the "our solution offered" sections to reach a final resolution “Compensate me for my wasted time and resources cleaning up the company’s mess”Our solution offered: No solution; company will not be compensating because when Kevin, one of the owners, was present he discussed and attempted to address the issues to full satisfaction including discounts already given

The crew was on time every step of the wayThey walked me through it, made sure that I liked the colors, and got my approval on each stepThey were really great; worked through lots of different types of weather and stayed with it until it was finishedI was informed on every single step, so I had a wonderful experience!

I hired Decorative Concrete Resurfacing, through my pool company, to put a decorative finish on my new pool deckI met with one of the owners to pick colors I wanted the new deck to match my existing patio as close as possibleThey finished it this week Oh, WOW, they hit it out of the park with the color match....it couldn't be closer The guys did a great job!

I thought they were wonderful, very polite, very clean, and got everything picked up after they were doneCrew was very nice when you talk to them; they were always "yes ma'am", "thank you ma'am", so they were awesomeThey came in, did their work and got outYou didn't even know they were here!

Words cannot express how beautiful and happy we areYour crew is unbelievableThe workmanship is second to none! So much detail in leaving the place exactly like they found itThanks so much! We are a customer for life!

Decorative Concrete Resurfacing was topnotch from the first time I met with Lindsey to discuss the project, to the final walkthrough with Melanie Lindsey was very thorough in her explanation of what would be involved in resurfacing our pool deck, and I did not feel rushed or pressured in the least Once the project started, I was pleasantly surprised to find out that I would get a daily update from Melanie via phone call or text The crew that worked on our pool deck was very polite, hard working and professional When finished, Melanie came to do a walk through to check over the finished project and answer any questions I hadThe decking looks beautiful!

Very positive experience from the initial consultation through the completion of the projectWe had our patio and front porch resurfaced and the work crew was prompt, courteous, and efficientWe have a few more resurfacing projects in mind and will definitely use Decorative Concrete Resurfacing again

Everything went perfectly, went smoothly Everyone was on time They worked hardEven though there was rain in the forcast they got in and did it quicklyIt was a great
process!

I am extremely pleased with the craftsmanship and follow up service provided by Decorative Concrete for the work they did on my garage concrete floor