DEFENDERS d/b/a Protect Your Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The person that looked into this is mistakenCredit card payments were made to the sum total of $in a total of paymentsMy credit card has not refunded my account any money that was paid to defendersI have the proof in my statements

February 3, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint no [redacted] submitted by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr [redacted] states he would like to cancel his services because Protect Your Home could not offer him the services that he wantedAlthough he agreed to the services, he decided to cancel and have the equipment removed for a refund I spoke to Mr [redacted] in regards to his request to cancelHe did not follow the proper cancellation process, so his initial notice of cancellation was deniedI honored his request to cancel and scheduled a system removalHe will receive a full refund after the equipment has been removedWe did discuss his concerns about repairing his old system, but I advised that Protect You Home is unable to do repair or reimburseI apologize if Mr [redacted] was inconvenienced during this process, but I appreciate the opportunity to address his concerns and help come to a resolutionSincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

May 26, [redacted] Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear [redacted] This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation that specializes in sellingresidential alarm systemsWe have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systemsOnce the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT After reviewing the account our records indicate Ms[redacted] contacted our Marketing Partner- Trident Marketing on May 28, 2014.The basic promotion offered included a Keypad, three sensors, a motion and akey fob for $After speaking to our representative, Ms [redacted] was ableto customize a package better suited for her needs and was offered anadditional three sensors and two additional key fobsMs [redacted] and therepresentative also agreed to swap the motion detector in the basic package forglass break detector Ms [redacted] hadthe system installed on May 30, and signed the contract acknowledging theadditional equipment which I have included for your recordsMs [redacted] spoke to one of our escalationsrepresentative on October 24, in regards to the additional equipment thatwas installed and stated she was going to be moving and wanted to know theoptionsThe agent explained to Ms [redacted] the basic promotion and what wasincluded as well as the walk through our security advisor did at the time of installationassessing her residence to see what other items could be installed for the bestoverall protectionOur representative also explained that she signed thecontract acknowledging these charges which Ms [redacted] confirmedThe agentexplained to Ms [redacted] that if she relocated and opt not move system shewould be responsible for 75% of the termination cost Ms [redacted] was not satisfied with theresponse our agent provided her regarding the move or the additional equipmentshe purchasedMs [redacted] stated that she would speak to her children andhave them review the contract terms Ms [redacted] called back on November 6, and spoke toour customer service department stating that she was moving and felt she shouldnot have to pay the 75% termination costOur representative informed Ms [redacted] that she would be responsiblefor the termination fee and provided the amount of $which Ms [redacted] acknowledgedMs [redacted] called back November 10, and paid $toget out of her contractUnfortunately we are unable to issue any refunds towardsthe equipment since it was purchased almost a year ago during installation and Ms[redacted] acknowledged signing the contract and purchasing the additionalequipmentWe apologize for any inconvenience or frustration that thecustomer may have experienced and we appreciate the opportunity to address hisconcernsSincerely,Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted] @protectyourhome.com Tell us why here

January 10, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] for [redacted] By way of background, DEFENDERS, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Mr [redacted] filed a complaint in regards to his request to be released from the contact without paying the balance of the contract due to service issues In order to be considered to be released from the contract Mr [redacted] will have to give DEFENDERS Incan opportunity to fix the service issuesIf we do not have an opportunity to fix the issue, we charge 75% of remaining agreement of the contract due to early terminationMr [redacted] spoke with a manager on January 4, and this information was explained at that time Mr [redacted] was given a month credit due to his service issueWe reached back out to Mr [redacted] to schedule an appointment to fix his issueUnfortunately, we were not able to speak with Mr [redacted] If Mr [redacted] will allow us to schedule an appointment, we can resolve his service problem Sincerely, Virgie H [redacted] Manager of Customer Care Operations Protect Your Home ADT Authorized Premier Provider E: [email protected] 317-957-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted this company on August 4, to cancel my system prior to August 7th They are lying and mention nothing about me call requesting my services to be cancel on August 4, No one informed me of any form to fax over They hide information intentionally because they knew I that I was well within the time frame to cancel my services I will have my phone records pulled to show that contacted them within these business days they mentioned I do not won't anything to do with this company whatso ever If they need a cancellation form, please send it over immediately Thought I was being serviced by ADT Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

February 5, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT I have researched this accountand found that the customer has cancelled their account with Protect Your Home duringtheir day right of recession periodNormally, per the contract, Protect Your Home does not repair any damageto a home due to the installation or removal of our security system I called the primary number on the accountand Mr [redacted] answered, I asked to speak to [redacted] and he refused to providea contact number for her I am currentlynot authorized by the customer speak to anyone besides herself on thisaccount I called the secondary numberlisted as well and someone picked that phone up then promptly hung up I will be more than willing to offer Mrs[redacted] compensation of $for the repair of the damage to her residence,however; she will need to call and accept that offerWe apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, [redacted] Customer Loyalty RepresentativeCustomer LoyaltyADT Authorized Premier ProviderOffice: 317-957-

April 7, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear *** [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint requests account be cancelled w/o BOCAcknowledgement of Resolution: In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsNotes reflect that at least (2) Day Representatives have clearly explained to customer (along w/referencing contract-Art 27, “same service” appointments) protocol and procedure in regards to the matterClient requests to cancel in lieu of overall experience, this does not present for feasible ground of terminationTherefore, as it has been previously expressed client will remain obliged to contractPer the contract, client can schedule a service appointment for any system issues they may be experiencingThey should be advised that per Article 27, “same service” appointments are necessary prior to an option of cancellation being consideredClient has failed to comply with procedure and will not be released from contract absent financial liabilityIn regards to the $Visa incentive, we have acknowledged the matter by re-sending another gift cardPlease allow up to business days for reviewWe apologize for any inconvenience this matter has caused Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

August 8, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Ms [redacted] is requesting billing statements to stop since her account is cancelled due to alleged misinformation she received from installer Our records reflect Ms [redacted] contacted our office to inquire on service on May 26, due to recent ad she receivedThe flyer she received offered pre-wired/wireless Sensor Package Offer for $for the life of their contract (do not include Quality Service Plan), PLUS a $visa gift card for signing up with Protect Your Home AND a second key fobDuring the sales call it does advise there needs to be active/ or compatible landline provider Our records reflect that she opted to upgrade to pulse package at the monthly rate of $Ms [redacted] did speak to our customer service department alleging that our installer manager promised her $with the cell phone package Our customer service agent did contact the manager in regards to the account and he advised he never offered this incentive Ms [redacted] did call back and spoke to our customer service department on June 6, expressing her dissatisfaction with installation due to her feeling she was deceived on installationOur escalation representative did contact Ms [redacted] on June 8th regarding her complaint offered a resolution and she declinedWe did come remove the system June 13, Our records reflect she received her refund of $on June 17th and the was refunded on July 22, Unfortunately we are unable to validate what was discussed in the home however we have forward the complaint to the field to address internallyWe apologize for any inconvenience or frustration that Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] I am sending documents to show why I am claiming a fraud reportI m still waiting on a fraud package from Protect your home but I still haven't received it yet

Revdex.com: I have sent an Email but I will send this alsoI am responding to the statement from ADT R?\/T my complaintThey did not respond appropriately to my specific complaint and some of their statements are not trueI reqest that they read my complaint and respond in an honest manner if they are the reputable company that they are stateing to beI have been the victom hereI request my money returned and they receive their equipment I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

February 15, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] , This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint disputes charges and alleges we falsely misrepresented ourselvesFeels that we owe additional fees and, should be allowed to cancel due to misrepresentationAcknowledgement of Resolution: Offer Pendiregards to Complaint # [redacted] we have carefully reviewed the matter and bring forth the following recommendationsOur office has verified a paper contract on file that client acknowledges via signatureOur records indicate that client has disputed initial install chargesThese are fees that client are liable forClient states that not informed of ADT affiliation, however, initial sales call states that we are an “authorized ADT dealer,’’ as well as any advertisementClient has failed to bring forth justification that would reasonably substantiate cancellation w/o BOCWe apologize for any inconvenience this matter has causedRegards, Chase [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here

May 12, 2015BBB of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240 Re: [redacted] ***Complaint No. [redacted] Acct. No. [redacted] Dear Ms.... [redacted] ,This letter is in response to the complaint # [redacted] by [redacted] ***. By way of background,Defender Security Company DBA Protect Your Home is an Indiana Corporation. Wehave been an ADT authorized dealer since 1998 that sells and installs ADTmonitored security systems. Once the security system is installed, the contractis then purchased, billed, serviced and maintained by ADT. After reviewing the account we show Ms. [redacted] contacted ourcompany on September 11, 2014 onaregarding a flyer she received. which offeredTheoffer included 15 hardwired d/wsensors or 7 wireless d/w sensors in the base package. ANDaThe offer also included a $100 visafor signing up with Protect Your Home. Account holder did contact us onTheaccount holder contacted us on November 7, 2014 thatshe wasto inquire about the inquiringon the termination cost as of January 2015. and she wasadvised itShe was advised it would be $988.28.Ms. [redacted] did advise that she was unware she was in a contractstatedthat she was unaware she was in a contract. The customer service department didadvised her that we will have the callreviewed and follow up would be made by our escalations department. Ms. [redacted] did calledcalledback on November 10, 2014, thfollowing up on the complaint concerns.Our representative advised her that our initial salescall wasthe terms of the agreement weredisclosed in the initial sales call, in the terms andconditions of the contract lengthaswell as flyer she received. indicates that Allindicate that Californiacustomercustomer residing in California have an24 month agreement. Account holderMs. [redacted] was advised that if she does cancel her monitoringservices, she would be held to the termination cost of thecontact. Account holderThe account holdercalled back in on November 11th regarding the previous discussionand the representative advised her again that, unfortunately, she would not bereleased without paying a termination cost of the contact.Additionallycontact.Additionally we show customer was offered a lower rate of $34.99on March 20t, 2015 and she did acceptacceptedthe offer. Account holder did call in onMs. ***called in on April 29 to confirm, thelower rate she was previously offered and she was made aware the adjustment wasmade at that time she did request the agent to place the cancelation on heraccount. The representative did advisedthat we did adjust her account, but she felt that was not enough. Unfortunately we are not able to accommodate her request tobe released form the contract without holder her to the termination cost of thecontract. We apologize for any inconvenience or frustration that the customermay have experienced and we appreciate the opportunity to address his concerns. Sincerely, [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted] @protectyourhome.com

January 25, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint alleges grounds for release of contract, and/or monthly charge reductionAcknowledgement of Resolution: In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsPer voice confirmation and system notes, we find no materials to substantiate client’s “alleged” complaintClient was installed on 7/17/and he contacted our office on 7/28/It was explained to client that his “day rights of rescission” period had elapsed and moving forward with a cancellation would result in a financial penaltyThis information is provided in client’s contract in which his signature presents as “reasonable” interpretation of terms and conditionDuring initial sales call (prior to installation), client was granted privy to the contract agreement as wellAs a diligent effort to resolve the matter, our Escalations Department immediately contacted client with feasible alternatives for negotiationThis cycle of communication took place between 7/28-11/Our system notes show several attempts of contacting client (and leaving a voicemail) without prompt follon the part of the client During the day time frame to downgrade, client was contacted on 7/& 7/(voicemail message left each time)Client did not return our calls until 9/This dates exceeds the day time period for an installation downgrade Client then alleged he was not in receipt of a contract and had not signed any form of documentationPer review, we have a signed contract on file and further research negates client’s statement, as he was provided a copy of the signed contractClient continues to pursue the matter of system downgrade, despite previously being communicated that this is no longer a viable option Client designs an argument that he was told via sales technician that his MMR would be $(this quote reflects landline compatibility) Client should be advised that, we are in no position to confirm or negate any private matter conversationClient’s actual MMR is $The discrepancy in price is due to client’s claim that he had a landline in his homePer voice confirmation, our recording confirms that client admits to having a landline, therefore, confirming the quote of $However, future contact with the client (10/4), negates this statement as client communicates he does not have a landline phone, therefore increasing the MMRClient’s MMR increase is also due to the installation of camera/video featuresAdditional notes reflect our continuous effort during the month of July, to reach resolution with client, but to no avail, as client did not return any calls until the month of SeptemberWe have also resent the $Visa, we ask that client allows business days for reviewWithout allowing service attempts, client could not be cancelled w/o penaltyVoluntary cancellation would hold the client a responsible party to the 75% BOCWe look forward to hearing from the client in the immediate future and finalizing negotiationWe apologize for any inconvenience this matter has contributedRegards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

December 7, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she was overcharged her for the system and that Protect Your Home committed fraud against herShe is now receiving collection calls in regards to a past due balanceShe would like to have the rate reduced and equipment charges adjusted Ms [redacted] contacted Protect Your Home on August 26, in regards to an ADT monitored alarm systemDuring this conversation, she was advised both the cost for the landline monitoring service $and for Pulse monitoring service of $These rates do not include the $armed guard fee required by her local municipalityShe was advised of thisMs [redacted] paid $for the installation fee and scheduled her installation for August 27, Ms [redacted] entered into a contract with Protect Your Home on August 27, for a rate of $for monthsThis rate includes Pulse for $and the $armed guard feeProtect Your Home does use a tablet for the contract signing process using DocuSignAccording to the contract, Ms [redacted] agreed to pay four installments of $over four months to cover the cost of the additional equipment installed in her home An escalations representative spoke to the consumer on October 3, in regards to similar concernsA downgrade was offered to allow her to reduce her monthly rate and return any additional equipment for an account adjustmentA downgrade was scheduled for November 18, but the consumer never showed up for the appointmentThe technician was there for three hours and called Ms [redacted] many times Since the downgrade was not completed, the rate is still held at $and she is still responsible for the equipment chargesNone of the equipment was removedIf she is still interested in downgrading her services, I can have that approvedShe will need to return my call to make the arrangementTechnically, we do not normally allow downgrades after days, so we are offering this as a courtesy to resolve her caseI apologize if she was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait until I receive my VISA gift card before closing out the accountIt appears they have done this before and I prefer to ensure that this complaint stays active until I have received my cardI will calendar to have the card received within the 10-day time frame as noted by the customer service representative at Protect Your HomeThank youRegards, [redacted] ***

October 13,DefendersINCDBA Protect Your HomeDBAProtect Your Home3750Priority Way South DriveIndianapolis,IN Re: [redacted] Complaint [redacted] Account # [redacted] Thisletter is in response to the Complaint# [redacted] By way of background,Defenders INC DBA Protect Your Home isan Indiana Corporation that specializes in selling residential alarm systems.We have been an ADT authorized dealer since that sells and installs ADTmonitored security systemsOnce the security system is installed, the contractis then purchased, billed, serviced and maintained by ADTSummation of Complaint:Owner of complaintdisputes collection attempts and desires contract cancellation.Acknowledgement of Resolution:In regardsto Complaint # [redacted] we havecarefully reviewed the matter and bring forth the following recommendationsAccounthas been removed from collections as of September 15, and the customer hasbeen released from all contract obligationsWith no further action necessaryat the time, the matter will stand as resolved.Weapologize for any inconvenience this matter has caused.Regards,CustomerLoyalty Representative Protect Your Home ADTAuthorized Premier Provider

February 9, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT We have researched and locatedMs [redacted] ’s account Unfortunately,we cannot authorize the request to be released from the 3-year security alarmsystem contract and termination fees waivedThis decision is based on the factthat, although a breoccurred 01/08/at your residence, the alarm workedeffectively, in that the system was triggered, not placed on test during thebreoccurrenceThe system was placed on test for one hour on 1/9/Anappointment was set with ADT Corporate for a technician to come to the home on1/8/because of the break-in, to place a door sensor back on a door frame,but the door frame was not yet repaired, and the account was noted ADT wouldget a return call when the door frame was repairedDuring the month of April,ADT Monitoring received trouble signals from the system, contacted you directlyand asked if you would like the police dispatched, in which it is recorded yourequested they be dispatchedThis proves the system was sending signals totheir monitoring centerUnfortunately, the monthly monitoring was not paid ina timely manner, leading to the cancellation of monitoring in October andthe account has been sent to our Collections teamPlease keep in mind, theaccount has not been sent to an outside Collection agency, it is still with ourinside collections team, which you will have to contact to resolve, at1-800-381-We cannot waive the outstanding balance.We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, Kevin A [redacted] Customer Loyalty Defender Security Company Priority Way SDr., SteIndianapolis, IN Office Phone: (317) 957-Tell us why here

January 29, 2016 BBB of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] *... This letter is in response to the Complaint # [redacted] . By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint request refund for damages. Acknowledgement of Resolution: In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendations. Have spoken with client and apologized for the oversight. Customer was given (2) $100 Visa Gift Cards in re of matter. Client has been asked to allow 14 business days for process and receipt. We apologize for any inconvenience this matter has caused. Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here...