DEFENDERS d/b/a Protect Your Home

July 26, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT After reviewing the account I show Ms [redacted] did cancel within the rights of rescission on June 17, We did remove our equipment on June 24, and the initial $was refunded back on July 7, back to credit card ending in *** Our records also reflect the equipment payment of $was refunded back to Ms [redacted] credit card ending on ***Our accounting team did receive an credit card dispute on July 25, for the amount of the equipment that we refunded on July 22, in the amount of $so Ms [redacted] did receive refunds one from her banking institution and our companyOur internal billing team will be in contact with Ms [redacted] to attempt to collect the equipment payment that she was double paid forWe apologize for any inconvenience or frustration Ms [redacted] may have experienced and we appreciate the opportunity to address her concerns and reach a resolution Sincerely, Ana D [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: anamaria.d [redacted] @protectyourhome.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with the response of ADTI was never informed of a "day right of rescission"I have requested a copy of my contract times now and still have not recieved itI was unaware of the charge until I recieved my first bill, thats when I made the first callI was NEVER informed of additional charges for equipment services, I did in fact ask the ADT rep in my home what if any additional charges there would be if I added equipmentI asked the same question with the intital call to get information from the flyer I recieved in the mailBoth times I was told I i go over the credited amount for basic equipment, I would have to pay the difference, with I did, over $I reiterated to the guy from ADT in my home, that there would be no additional charges for added equipment? He said, just like the original call I made, that I have to pay for the equipment!! I had to leave the house to show properties and left him there to install the equipmentWhen I returned the installation was terribleI have left it all untouched for evidenceWires hanging all the way down the gargage and rubbing the rear door every time I openHe left a folder with some basic information and some $referal cardsI recieved no stickers, signs or a contractI was also told I would have access through my cell phone through the "pulse" optionMy log in and password have never worked and I called him directly and he said I would recieve an email to resentNever heard from him againI have no idea if the camera is even working months laterI never recieved the $gift card, and I like ADTs statement that they resent itThey never sent it to start with, I checkedThat was after the intial months as wellI only recieved on call and message from ADT on my cell phone recordsI have tried to call repeatedly and I am placed on indefinite holds or simply disconnectedHas happened on several occasionsLongest hold time was minutesI did schedule a person to come and look at equipment installation and a gentleman called me after I took off work to meet him and said he couldnt make it and I would have to rescheduleI do not have a land line phone in my house, only an internet connection, the installer said that was no problem and put in a wireless keypad I feel I have been misinformed from the very start as far as contract price, did not recieve what I was told I was getting, recieved terrible sub-standard installation and customer satisfaction is horribleThey are very rude and only care about getting their moneyI wish them to honor what I was told I was getting or simply let me out of this terrible contract with an unreliable and untruthful company Regards, [redacted]

July 22, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear *** [redacted] This letter is in response to the complaint # by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an IndianaWe have been an ADT authorized dealer since that sellsand installs ADT monitored security systemsOnce the security system isinstalled, the contract is then purchased, billed, serviced and maintained byADT After reviewing the account I do show Ms [redacted] called into inquire about security service on May 1, The promotion being offered includedsensors, motion and key fobMs [redacted] was also offered a $VISA dueto signing up with Protect Your HomeAfter speaking to our salesrepresentative an additional $equipment credit was added so Ms [redacted] could do as she wished Ms [redacted] hadthe security system installed on May 4, and she authorized additionalequipment to be installed in the amount $ She opted to have the equipment payment splitinto four payments, each in the amount of The initial payment was madeon May However, the remaining payments that were scheduled to be deductedwere declinedI have also attached a credit card authorization form signed byMs [redacted] for your recordI do show that Ms [redacted] called into customer care statingshe wanted to cancel on May 8th and our customer service agent did explainthat she would need to send in a letter of cancelation We show Ms [redacted] sent in letter ofcancelation to our customer support email on May 3:Pm I have attached thefirst letter of cancelation which was outside of day rights of recessionMs [redacted] called back on May 11, advising of herdissatisfaction and wanted a free motion to be installedMs [redacted] alsostated that she was upset with the professionalism of the installer and acomplaint was forwarded to our local branch to address Ms [redacted] faxed in the same letter ofcancelation with the time stamp of May @ 1:Pm which I have included foryour recordsOur escalation representative contacted Ms [redacted] on May statingthat we did receive the letter of cancelation and it was late Our representative explained that she wouldbe responsible for the termination cost of the contract since the notice ofcancelation was submitted late Ms [redacted] and her son called in on May and spoketo our customer service department who also explained that the letter ofcancelation was submitted lateMs [redacted] argued that she did send thecancelation letter within her day right to cancelThe representative thentold Ms [redacted] to submit the information for review showing it was submittedwithin the days of cancelation Ourescalation representative followed up with them on June explaining that wenever received the proof showing it was submitted within the allotted timeframeMs [redacted] was unavailable so a message was left with the information.Our escalations representative spoke to Ms [redacted] onJuly and agreed to release her from the contract with a full refundMs[redacted] requested that we fax her confirmation showing the resolution to720-842-however we were unsuccessful on separate occasions which I haveincluded the failed attemptsWe removed her equipment on July and attemptedto refax the confirmation on July The confirmation letter was mailed to theaddress on file on July We apologizefor any inconvenience or frustration that the customer may have experienced andwe appreciate the opportunity to address their concernsSincerely, Ana [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted]

January 12, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Account # [redacted] Dear *** [redacted] , This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Summation of Complaint: Owner of complaint does not “agree” with the length of contractAcknowledgement of Resolution: In regards to Complaint #11081400, we have carefully reviewed the matter and bring forth the following recommendationsThis matter has been resolved by our office as of todayClient was given MMR, $Visa gift card, a letter stating cancellation done in “error,” also a rep is attempting to review the matter in re of credit inquiryClient was informed that she is unable to cancel, as justifiable cause was not presentedClient should allow business days for finalization of this processWe apologize for any inconvenience this matter has contributed Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

May 18, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that she was misinformed about our relocations processWhen it came time to relocate, she found out that should could not cancel the service without having to pay a penaltyShe offered to have it transferred to a friend as long as the account name was changedShe would like assistance with this I contacted Ms [redacted] and offered to release her from the contract termsShe was happy with this resolution offerI advised that her friend can call in and set up a service for herself and it will not have any associate with this accountIn regards to the refund, ADT said one was posted on May 5, I gave her the number to billing in case she does not see the funds returned Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not failed to schedule an appointment because, as previously stated, I called to do just that however, the representative told me someone would contact me within hours with a date and time of service, which never happenedI have since then called multiple times up until December of I believe it is fair to say it is excessive for a customer to call for months without a call back and negligent on the company’s behalfNot only have I waited for a call back for service, but it has also been months since I have been waiting for the cancellation department to call me backAs for the ‘Mover’s clause’, when I first called ADT for the September installation, I was a first time buyer inquiring information, as the company advertises on television along with the company’s telephone number, and did not have any kind of contract in front of meWhen the representative told me there was no charge for moving, I thought there was no use in waitingA customer should be able to trust the word of a representative of a large company, especially those who advertise to call the company for information on services, and not provide information to lure a customerOnce again, had I not been given information, I would have never purchased services until I moved into my new homeAlong with the ‘Mover’s clause’, the contract also states I would receive 24/monitoring, which I did not receive because of the inability to arm the system due to the faulty sensors and the company’s lack of customer service and call back to resolve the issueAs previously stated, I was promised (3) $visa gift cards For the first installation that was done in September (which was promotional) For the second installation (which was promotional) For the inconvenience ADT has caused me throughout this ordealI have not received the visa gift card for the second installation as well as the compensation gift card promised due to issues that the company was aware of with their serviceEven in the area of providing compensatory services, the company falls negligent and therefor, I do not trust in ADT’s ability or desire to resolve matters effectively and conscientiouslyAs previously stated, I respectfully request to cancel services and removal of security equipment from my home, as well as be clear of any debts due to the company for reasons mentioned.kyr Regards, [redacted]

February 10, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indi [redacted] corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Ms [redacted] states that the technician put a hole in her wall to install the second key pad after she agreed to an installation of a monitored alarm systemShe states she had contacted Protect Your Home on a mailer ad and was unable to follow the MPELL redemption process because she had an infant she was caring forDue to the hassle, she would like released from her contract without penalty Ms [redacted] contacted Protect Your Home on March 10, in regards to an ADT monitored alarm systemShe paid the initial $for the installation and a contract was executed on March 11, for months at $Ms [redacted] approved the installation in which the technician installed the 2nd panelThe panel needed to be connected to a power source, so a hole is created behind the panel to run a wire to the power sourceWithout the hole, the wiring would be exposed and could be unpluggedShe did call into our office within her three day cancellation window and was given two more devices at no cost which were installed March 14, If Ms [redacted] was dissatisfied with the installation, she could have taken this opportunity to cancel and send in her notice of cancellation form by midnight of the third business dayThis would have allowed for a release of contract with a full refundIt is now almost a year later and we have not spoken to Ms [redacted] since March 13th of It was not until January 27th of when she inquired about cancelling her servicesThis is almost a year after she started her contractShe was advised that it would cost her $to cancel her services based on the contract termination charges outlined in her contract In regards to her Visa gift card, she was properly advised of the stepsMs [redacted] made it clear in her initial complaint that she was aware of the redemption stepsAt this time, it is almost a year later, so the Visa gift card will not be honoredI apologize that this was an inconvenience to her while she was handling and infant, but she is just now bringing this to our attentionI attempted to contact her in regards to her concerns, but had to leave a voicemailI am happy to still discuss this with herI appreciate the opportunity to address her concerns Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

October 24, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN RE: [redacted] Complaint No [redacted] AcctNo [redacted] This letter is in response to the complaint # [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT Thank you for bringing this into our attentionAfter review, our records indicate that your account has been cancelled effective on October 13, I have attached a confirmation of cancellation for your recordsI do apologize for any inconvenience that this may cause Sincerely, DeUndre E [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

December 22, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear [redacted] , This letter is in response to the complaint # [redacted] submitted by [redacted] ***By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, [redacted] states that the technicians have missed the recently scheduled service time frames and had to keep reschedulingShe is only in California for short periods of time, so this greatly impacts her day when they miss the appointment windowI contacted [redacted] and apologized for the inconvenienceI scheduled her for service on December 30, and reached out to the branch manager to ensure this does not happen again [redacted] has my contact information should she experience the same inconvenience on December 30, Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [redacted] Tell us why here

June 26, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, Mr [redacted] states that he would like his services cancelled and his monies refundedHe listed numerous issues with his experience I received a letter from his Attorney last month listing similar issues in which I addressedInitially, I was not going to allow a cancellation and recommended that he sign the contract so that he could receive the lower rate of $After receiving this Revdex.com complaint and after further discussion with Mr [redacted] , I decided to allow a release from contract and refundThis was simply as a courtesy and is not an admission of fault Mr [redacted] chose not to proceed with cancelling and wanted to speak to his Attorney firstI have not yet heard back and it has been almost a weekThe offer still stands to have the services cancelled without penaltyI made it clear that damages would not be coveredI will allow him days to come to a decisionI apologize for any inconvenience this may have caused Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

January 9, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders IncDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear [redacted] This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In summary, [redacted] states that she was made a promise of $in Visas gift cardsShe also states that the installation tech placed unnecessary holes into her wall and did not offer to repair it During my research, I found that [redacted] was offered $in Visa gift cardsAt no point was this offer not available to [redacted] I contacted her to advice, but she had already cancelled her orderA system pull was scheduled for January 7, I requested that the security manager attend the system removal to verify the damage claimPer the branch manager, the holes were caused by an attempt to mount the keypadWith this information, I offered [redacted] a $Visa to help reimburseShe accepted this resolution offerI apologize that [redacted] was inconvenienced during this process, but appreciate the opportunity to address her concerns and help come to a resolution Sincerely, Crystal [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below see attached document Regards, [redacted]

September 1, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204- Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] , This letter is in response to the complaint # [redacted] by [redacted] By way of background, Defenders, Inc DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT In Summary, Mr [redacted] would like to have his credit pull reversed as it has been a year since the inquiry was madeHe was not made aware of the lasting effects on his score for providing his information for a credit checkHe made contact with our company but was unsuccessful to reach someone with the authority to handle his complaint Mr [redacted] contacted Protect Your Home on September 9, to inquire about having an ADT monitored alarm system in his homeIn order to schedule an installation, the customer must authorize a credit check to qualify for monthly billingIf a customer is not pre-qualified, then the full balance of the contract will need to be paid up frontMr [redacted] was advised that a credit check would need to be performedAlthough Mr [redacted] originally resisted running his credit, he did in the end authorize the checkMr [redacted] entered a contract with Protect Your Home on September 12, By singing the contract, this too has allowed permission for Protect Your Home to run his credit Although the credit check was authorized, as a courtesy, we are going to have the inquiry removed from his creditWe are notifying Equifax to have it reversed which can take upwards of days to reflect on his scoreI did make contact with Mr [redacted] about this resolution and he agreed this would satisfy his needs I apologize if Mr [redacted] experienced any troubles with the processI appreciated the opportunity to address his concerns and come to a resolution Sincerely, Crystal F [redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

January 25, Revdex.com of Central Indiana NDelaware St#Indianapolis, IN 46204-Defenders INCDBA Protect Your Home DBA Protect Your Home Priority Way South Drive Indianapolis, IN Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADTSummation of Complaint: Owner of complaint request “incentive promise” be fulfilledAcknowledgement of Resolution: In regards to Complaint #11084286, we have carefully reviewed the matter and bring forth the following recommendationsWe have resent (to the address on file), (1) $Visa Gift CardsPlease allow up to business days for receiptWe apologize for any inconvenience this matter has causedRegards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

December 3, Revdex.com of Central Indiana NDelaware St#2020Indianapolis, IN 46204-Defender Security Company DBA Protect Your Home Priority Way South Drive,Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms [redacted] Thisletter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystemsWe have been an ADT authorized dealer since that sells andinstalls ADT monitored security systemsOnce the security system is installed,the contract is then purchased, billed, serviced and maintained by ADTWehave received Mr [redacted] ’s concern regarding completing installationAfterthis complaint was filed, we were able to complete the installation on November13, We apologize for anyinconvenience he has experiencedPlease let us know if you have any additionalquestions or concernsSincerely, [redacted] Customer Advocate [redacted] @protectyourhome.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Emily from HomeDefenders contacted me and she assured me the Visa card would be sent without any fee charged I also noticed they removed this promotion from the web page, and she heard my admonition that no reference in the offer was made regarding fees.I also expressed concern regarding the pressure tactics and misrepresentation of the ADT policy regarding cancellation We worked out a compromise that is satisfactory to both parties.Overall, the organization response was above and beyond what I expected after my initial experience, and I am glad to have signed on with them I am grateful to the Indiana Revdex.com for facilitating this resolution Regards, [redacted] ***

November 6, Revdex.com of Central Indiana NDelaware St# Indianapolis, IN 46204- Defender Security Company DBA Protect Your Home Priority Way South Drive, Ste Indianapolis, IN Re: [redacted] Complaint No [redacted] AcctNo [redacted] Dear Ms***, This letter is in response to the complaint # [redacted] filed by [redacted] ***By way of background, Defender Security Company DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT We have researched into Mr***s complaint and located his account Our records show we installed the system on August 8, At that time a year, month agreement was signed On September 22, we received a report from ADT corporate that the customer had moved and cancelled his service Per our contractual agreement with ADT, we began attempting to collect the contract balance shortly afterwards On October 8, the customer called to ask why he received a letter advising he owes $450.12? We advised the customer of his contract agreement Mr [redacted] stated he was told if the new owners got ADT, we would waive the contract We advised that is not true, and we have no record of telling him that We have further researched into his complaint and viewed ADT corporate’s history as well Their records show they advised the customer if he moved his service with ADT, then the balance would be waived The customer had called ADT to cancel, then the new owners called another company to have an alarm system to be installed by another company ADT advised the customer the balance would be owed Unfortunately, we cannot provide the resolution he seeks Since the contract was terminated prior to the year term, early termination fees have applied We apologize for any inconvenience or frustration that the consumer may have experienced and we appreciate the opportunity to address his concerns Sincerely, [redacted] Customer Advocate [redacted] @protectyourhome.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meThe have agreed to pay the full amount that was required to get the system working again (see below)I have sent notarized settlement form but have not yet received paymentWhen I do, I will consider the matter closedThank you for your assistance in this matter,Regards, [redacted] ---------- Forwarded message ----------From: [redacted] Date: May at 13:48Subject: Defenders [redacted] To: " [redacted] , ***" Dear Mr [redacted] ,Our principal has agreed to settle your claim for the full $Pleasehave the attached release notarized and returned to me and I will requestthat payment be issued direct to your home addres.Thank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, Barbara Temple