DEFENDERS d/b/a Protect Your Home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

May 19, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:  [redacted]Complaint No. [redacted]Acct. No. [redacted] Dear Ms....

[redacted] This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defender Security CompanyDBA Protect Your Home is an Indiana corporation that specializes in sellingresidential alarm systems. We have been an ADT authorized dealer since 1998that sells and installs ADT monitored security systems. Once the securitysystem is installed, the contract is then purchased, billed, serviced andmaintained by ADT.  After reviewing the customer account we show that hisaccount was cancelled due to non-payment on March 6, 2015. The last payment ADTreceived from the account holder was on December 2, 2015.  Ms. [redacted] was sent a letter on December 24,2014 the advising is account was 30 days delinquent and he would need to submitfor payment.   We show there was anotherletter send to the customer after 60 days past due on the January 26, 2015. Theaccount holder was contacted by the collections team on February 6, 2015 and amessage was left regarding the outstanding balance at the time of $170.60.  Ms. [redacted] was also sent letter notifying hisaccount was in jeopardy of cancellation due to non-payment on the February 7,2015.   Ms. [redacted] did contract our collections team on March 10,2015 to determine how much it would be reinstate her account.  However, she was not able to submit a paymentand advised she would call back when she gets her credit card. We do charge areinstatement fee of $99.00 + 3 months ($134.97) in advance as well as the pastdue balance of $170.60.   We are willingto waive the re-instatement fee of $99.00, but account holder would beresponsible for past due balance on the account and the 3 months of monitoringin advance. She would also be on auto payment as well.  If she opts not to proceed withreinstatement, she would be responsible 75% of the termination cost on hisaccount, which is $818.31. We apologize for any inconvenience or frustrationthat the customer may have experienced and we appreciate the opportunity to addresshis concerns.Sincerely,[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: [redacted]@protectyourhome.com

July 31, 2015Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240   Re: [redacted]Complaint # [redacted]Account # [redacted] Dear Ms. [redacted]: This letter is in response to the complaint # [redacted] filed by [redacted] By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  After reviewing the rebuttal we are requesting it bererouted due to ADT CORP is handling her billing on the account.  We apologize for any inconvenience orfrustration that the customer may have experienced and we appreciate theopportunity to address his concerns. Sincerely, Ana D[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderE: anamaria.d[redacted]@protectyourhome.com

December 21, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms. [redacted], This...

letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint has cancelled contract, requests system pull and refund of charges. Acknowledgement of Resolution: In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. Our records indicate that this account is cancelled and a scheduled system removal is set for 12/22. We have requested via check that the initial installation ($107.91) be returned. Upon completion of the system removal, an additional $325.91 will be returned to client. Please allow up to 45 business days for this process to finalize. We apologize for any inconvenience this matter has contributed. Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider Tell us why here...

April 5, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] submitted by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] had two main concerns; cancellation of his alarm service agreement within a promised six month money back guarantee and Visa rebate redemption process.   I spoke to Mr. [redacted] in depth about his account and his concerns outlined in his complaint. The six month money back promise is in regards to service or installation related concerns. Basically, if we are unable to repair a technical issues within three service appointment, the customer is eligible for a full refund within the first six months of service. Customer satisfaction is not considered an eligible reason to be released. Since I was not at the installation appointment, I cannot confirm or deny how the technician promoted this guarantee. To avoid further escalation and as a courtesy to the customer, I allowed a release from contract. The system removal was completed on March 30, 2017. Mr. [redacted] was satisfied with this resolution. Mr. [redacted] contacted me about a debit out of his account around the time of the cancellation. I requested that he contact ADT as ADT handles the billing. ADT can take 30 days to process a cancellation request. I apologize if he was inconvenienced during this process, but I appreciate the opportunity to address his concerns and help come to a resolution.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

January 21, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:...

                 [redacted] Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched this accountand found that there is record of the customer calling Protect Your Home onNovember 10, 2014 and expressing his wanting to cancel the account.  The customer care agent he spoke to attemptedto schedule an appointment to downgrade his equipment to what he was believingshould have been installed but he refused. Mr. [redacted] has spoken to another agent on this team and they hadoffered to allow him to downgrade his system until January 20, 2015.  The normal amount of time for a downgrade is30 days, however; Protect Your Home was willing to allow him the additionaltime due to the misunderstanding of cancelling the account.  I do not show at this time that Mr. [redacted]has accepted that offer.   He stated in his complaint thathe called to cancel during his “30 day money back guarantee”, however; this isnot something that is offered by Protect Your Home.  This customer was given the 3 day right ofrecession period that is offered to all Protect Your Home customers.  In order to cancel an account the customermust fax or sign and mail in the Notice of Cancellation.  This document was not received within the initial3 day period so the customer is liable for the remainder of the 3 year contractor early termination fees if he chooses to cancel the account. I would like to sincerelyapologize for any inconvenience that Mr. [redacted] has endured and offer myservices directly to him, if there are any questions or concerns about theaccount please don’t hesitate to reach out to me directly. Sincerely,  Mandy H[redacted]Customer Loyalty RepresentativeCustomer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833Tell us why here...

February 12, 2016Revdex.com of Central Indiana151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your HomeDBA Protect Your Home3750 Priority Way South DriveIndianapolis, IN 46240 Re: [redacted]Complaint # [redacted]Account # [redacted] Dear [redacted]...

[redacted] This letter is in response to the Complaint #[redacted] By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint:Owner of complaint dissatisfied with length of time of permit process. Client states that upon receipt of permit, they will pay fees. States that our office is contacting him daily in re of remitting fees. Client is under the perception that there are no permits required under his jurisdiction.Acknowledgement of Resolution:Offer Pending-In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. In re of the prolonged matter, we are currently processing the permit documents and will waive client of relative permit-related fees. We ask that client allows up to 14 business days for this matter to be effectively resolved.We apologize for any inconvenience this matter has caused. Regards,Chase [redacted]Customer Loyalty RepresentativeProtect Your HomeADT Authorized Premier Provider

January 20, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. dba Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Account No. [redacted]  ...

Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc. dba Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. In summary, Ms. [redacted] states that she was sold on a rate of $27.99 for the alarm system but temporally signed up for a rate of $52.99. She was under the impression that she could easily downgrade to the $27.99 but discovered that she could not do so because she did not have a landline. She states she tried to call in and cancel but was advised she was outside the cancellation window although she was in seven days of her installation. She said she was never provided a copy of the contract and was not aware it was only three business days. She would like this contract cancelled without penalty and have all funds returned. Ms. [redacted] contacted Protect Your Home on December 14, 2016 in regards to an ADT monitored alarm system. She paid $104.94 for the installation fee and scheduled the installation for January 9, 2017. Upon installation, a contract was signed for $52.99 which included cell uplink, PULSE, and ADT’s limited extended warranty. In order to qualify for the $27.99 rate, a compatible landline must be installed. According to our recent conversations with Ms. [redacted], she advised that she did not have one. She contacted Protect Your Home on January 14, 2017 to cancel. She was advised that she was outside her cancellation window. The cancellation window is explained in the contract and Notice of Cancellation form that should have been sent to her after the installation was completed via email. There is no email address on record, so it appears she did not receive these important documents. A downgrade was offered, but since there is no landline, a lowered rate of $27.99 cannot be honored. As a courtesy, Protect Your Home honored her request to cancel on January 17, 2017. A system pull is currently scheduled for January 25, 2017 and a full refund will be processed accordingly. I apologize if Mr. [redacted] was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution. Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the assistance, however it only addresses half the complaint.  I continue to be charged for Pulse service I do not have.  I've yet to see the reduction in my monthly rate or the credit for the months I was overcharged.
Regards,
[redacted]

October 13,2015 DefendersINC. DBA Protect Your HomeDBAProtect Your Home3750Priority Way South DriveIndianapolis,IN 46240 Re: [redacted]Complaint [redacted]Account # [redacted] Thisletter is in response to the Complaint#[redacted]. By way of background,Defenders INC.  DBA Protect...

Your Home isan Indiana Corporation that specializes in selling residential alarm systems.We have been an ADT authorized dealer since 1998 that sells and installs ADTmonitored security systems. Once the security system is installed, the contractis then purchased, billed, serviced and maintained by ADT. Summation of Complaint:Owner of complaintdisputes collection attempts and desires contract cancellation.Acknowledgement of Resolution:In regardsto Complaint #[redacted] we havecarefully reviewed the matter and bring forth the following recommendations. Accounthas been removed from collections as of September 15, 2015 and the customer hasbeen released from all contract obligations. With no further action necessaryat the time, the matter will stand as resolved.Weapologize for any inconvenience this matter has caused.Regards,CustomerLoyalty Representative Protect Your Home ADTAuthorized Premier Provider

September 9, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re:  [redacted] Complaint No. [redacted] Acct. No. [redacted]   Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Mr. [redacted] advised that he did purchase the cameras. He also states that two exterior cameras have not yet been installed although he has scheduled many service appointments to have his system completed.   Upon further review of the account, it was found that the original technician did not properly record how many cameras were installed and how many were yet to be installed in Mr. [redacted]’s home. According to our records, he only purchased one interior camera with his package. This, as well as the other complaints against the original installer, has been reported and will be handled internally. The branch manager will be taking over the installation and will return to the [redacted] residence on September 16, 2016 in order to finish installing the final two exterior cameras. Protect Your Home will make sure Mr. [redacted] is not charged for this service call or for any of the additional cameras being installed.   Mr. [redacted] has my contact information and will reach out to me if this resolution is not completed to his satisfaction. I apologize if Mr. [redacted] has experiences any inconveniences throughout this process. I appreciate the opportunity to address his concerns and come to a resolution.     Sincerely,       Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Read their response.  All their response states is that they're an authorized ADT dealer since 1998 and that the customer loyalty associate added notes to my account.  That is all they do: add notes to your account and read those notes back to you.  There's no resolution being offered here.  If anything, they appear to be passing the buck to ADT.  ADT refused any accountability when I approached them, stating their dealers work independently.As I stated previously, the only acceptable resolution would have been the removal of their equipment and a full refund.  They never complied.  Consequently, I pursued the matter through a claim with the credit card company I used to make the purchase.  My credit card company reviewed my claim and all the supporting documentation and ruled in my favor.  I received my refund.  As far as I am concerned, the matter is closed.However, I do not want my Revdex.com complaint noted as "resolved".  The company did nothing at all to resolve my complaint.  I never received even a phone call from them regarding the complaint or to attempt to resolve my issues.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted ADT at the number provided.  They were able to tell me a dollar amount (which by the way changed since contacting Revdex.com).  At that time once again requested a paper copy of my account dating back to June 2015 as well as requested that monthly bills be mailed to my home.I requested that they provide written communication with me going forward so I would have a paper trail in the event further action on my part is required to resolve this issue.When the above items are provided I will settle my account.  I truly regret ever doing business with this company.  Thank you for your assistance. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

March 2, 2016 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599 Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240 Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This...

letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT. Summation of Complaint: Owner of complaint requests account be considered “paid in full.” Acknowledgement of Resolution: In regards to Complaint #[redacted], we have carefully reviewed the matter and bring forth the following recommendations. The customer called ADT and cancelled 7/9/15 with an effective date of 8/8/15. The customer was advised by ADT that if he cancelled he would owe the balance. The customer told ADT that we have the wrong phone number on file and he would not update it with ADT. This account was a cancelled due to non-pay and was not put in our system to call until 12/11/15. On Jan 29th we left a voice mail and we also spoke to the customer. Our escalation representative did have the opportunity to review events with ADT Monitoring Center and it reflects they did contact Mr. Iskandar to advise of the alarm events on January 9, 2015 and May 3, 2015. We also show the account holder did pay his termination cost on March 3rd for the full amount of $ 890.94 however our escalation representative did authorize to refund half of what he paid to the collection agency. The account holder would need to allow time to processing to reflect on his credit card.    We apologize for any inconvenience this matter has caused. Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

December 11, 2015   Defenders INC. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint # [redacted] Account # [redacted]   Dear [redacted]   This letter is in response to the Complaint #[redacted]. By way of background, Defenders INC.  DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   Summation of Complaint: Owner of complaint alleges “deceptive” sales technique as a means to secure new business. Acknowledgement of Resolution: In regards to Complaint #[redacted] we have carefully reviewed the matter and bring forth the following recommendations. Our records indicate that the client was provided $1,261.00 in equipment credit. Per the previously installed equipment, he has exhausted all credit incentive. To retain his business, he was also provided on 10/5, an additional $100 credit. Client states that the manner in which he was offered $100 Visa gift card was deceptive, and under false solicitation. However, a $100 Visa gift card is an incentive via promotional advertisement, and in no way should be falsely perceived as given due to client having undergone a home invasion. Via voice confirmation, we have reviewed the call in which both the sales rep and sales manager reference the $100 Visa as part of a promo, and can be considered reimbursement for the cost of installation. The gift card was processed on 11/4, and client should allow 14 business days for receipt. Unfortunately, our office is in no position to confirm or negate any private conversation between client and service technician. Therefore, the issue of camera compatibility cannot be addressed here. We will provide a small incentive to offset any costs the client may incur if they decide to upgrade system or install additional equipment. The additional incentive included ($100 Cash Back Credit) may take up to 30 business days to fully process. Concern in regards to additional equipment installed and/or clarity regarding current equipment, we ask that client immediately contact our Customer Care Department (800 689 9554). We would like the opportunity to promptly address this matter and provide feasible resolute.     Further Resolution: We have record of all of client’s calls: 9/22-original sales call, 9/25-wanted to cancel prior to install because he was told by “outside” party not to use contractors w/o Honeywell Systems, 9/25- concerned with online reviews and not having enough equipment, allowed to max out equipment credit and given a $100 cash back to keep from cancelling, 9/26 install complete, 9/28- calls in regarding a promo for free cameras and zero activation, 10/7-called in regarding a refund (this refund posted to client’s account on 10/15). We have requested that the client contact our Customer Care Department in regards to the matter of system compatibility. This was communicated via our prior Revdex.com resolution offer. To date, client has not complied with this request. We cannot address this matter until client schedules a time to trouble shoot the system. Our notes indicate that the client has failed to schedule any past or present appointments with our service technicians, despite desiring we “fix the issue.” We request that the client schedule an appointment at his earliest convenience, so that we can promptly provide a resolute.   Regards, Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider

March 27, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive, Ste 200 Indianapolis, IN 46240  Re:                         [redacted] Complaint No.[redacted]Acct. No.              [redacted] Dear Ms. [redacted],  This letter is in response to the complaint #[redacted] filedby [redacted]. By way of background, Defender Security Company DBAProtect Your Home is an Indiana corporation that specializes in selling residentialalarm systems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT. After reviewing the account, the customer was promised a$75.00 VISA and we requested the visa to be expedited to the address on file. Ourrecords indicate that the VISA was mailed out on the March 6, 2015 to thisaddress.We apologize for any inconvenience he has experienced.Please let us know if you have any additional questions or concerns. Ana D[redacted]Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderP:317 713-8070 l  F: 317-564-2552E: anamaria.d[redacted]@protectyourhome.com l F: 317-564-2552Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

July 3, 2017 Revdex.com of Central Indiana 151 N. Delaware St. #2020 Indianapolis, IN 46204-2599   Defenders Inc. DBA Protect Your Home DBA Protect Your Home 3750 Priority Way South Drive Indianapolis, IN 46240   Re: [redacted] Complaint No. [redacted] Acct. No. [redacted]...

                  Dear Ms. [redacted], This letter is in response to the complaint # [redacted] by [redacted]. By way of background, Defenders, Inc.  DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systems. We have been an ADT authorized dealer since 1998 that sells and installs ADT monitored security systems. Once the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.   In summary, Dr. [redacted] spent approximately two hours of his time trying to get a Certificate of Installation for his insurance company. He would like it sent to him and to be reimbursed for his time.   Protect Your Home does not reimburse salary wages based on time spent on the phone with our company. As a courtesy for the inconvenience, I added $125 in Visa gift cards that will be sent to him within three weeks. That is a total of $225 in Visa gift cards that he will receive. I noticed that the original $100 has not yet been redeemed, so I had it immediately fulfilled. He too will receive that in three weeks.   The Certificate of installation was faxed and emailed to him the day after the complaint was submitted. He should be in ownership of those documents. I apologize for any inconvenience this all may have caused.   Sincerely,     Crystal F[redacted] Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider E: [email protected]

March 3, 2015 Revdex.com of Central Indiana 151 N. Delaware St. #2020Indianapolis, IN 46204-2599 Defender Security Company DBA Protect Your Home 3750 Priority Way South Drive,Ste 200 Indianapolis, IN 46240  Re:                  [redacted]Complaint No. [redacted]Acct. No.         [redacted] Dear Ms. [redacted],  Thisletter is in response to the complaint #[redacted] filed by [redacted]. By way of background, Defender Security Company DBA Protect YourHome is an Indiana corporation that specializes in selling residential alarmsystems. We have been an ADT authorized dealer since 1998 that sells andinstalls ADT monitored security systems. Once the security system is installed,the contract is then purchased, billed, serviced and maintained by ADT.  I have researched the customer’saccount and found that it has been cancelled. Although we don’t normally repair damage caused from install or systempulls we have offered to pay $200 toward the repair of the wall.  I have also attached the damage claim letterfor the customer’s review, if they wish to proceed they will need to providethe requested information in a timely manner.  We apologize for anyinconvenience he has experienced. Please let us know if you have any additionalquestions or concerns. Sincerely,  [redacted]Customer Loyalty Representative Customer LoyaltyADT Authorized Premier ProviderOffice:  317-957-3833