Delaware Asset Management

Dear Sir or Madam, This is in response to complaint ID [redacted] This account has been closed in our office and in accordance with the consumer’s request the contact numbers have been removed from our files and the consumer will receive no further communications from our company \

Dear Sir or Madam, This account has been closed and the consumer and her acquaintances will no longer receive any communications from our officeAlso, let it be known that the associate involved has been put on unpaid leave until such time that this incident has been thoroughly investigated

I have looked into this incident(complaint [redacted] ) and the following has been decided First, the consumer will no longer receive any communications from our company as we have closed the account The associate involved will be disciplined according to our policies and procedures A 1(one) week unpaid suspension has been started for the associate and upon completion of this suspension a mandatory retraining class in FDCPA/UDAAP will need to be taken by the associate before being allowed to return to the collection floor Please extend my apologies to the consumer for any inconveniences that he may have gone through because of the inadequate performance of our associate We work hard at making sure our associates abide by all FDCPA/UDAAP regulations but we are by no means perfect

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I have looked into this incident(complaint ID *** and the following has been decided. First, the consumer will no longer receive any communications from our company as we have closed the account. Also, the payment that was made to our company is in the process of being
reversedWe have talked to the company that does our payment processing and since the payment was done with a pre-paid debit card, we have authorized them to debit that card with the $100.00(one hundred dollars)The authorization code is *** *** ***. Finally, the associate involved has been given 2(two) days unpaid suspension according to our company policies and procedures and only upon retraining in FDCPA/UDAAP and satisfactorily completing and passing the test will the associate be permitted to return to the collection floor. Please express my sincere apologies to the consumer for the way that he was treated by our associate. We do not, nor will we ever condone such behavior

This is in regards to complaint number ***. I have looked into this issue and the following is what I have foundOur associate will be disciplined for the actions that took place
according to our policies and proceduresAlso, the consumer will no longer be receiving any communications from our office as we have closed the accountPlease extend my apologies for any inconveniences that occurred to the consumer
There is one more observation that has been madeThe second part of the complaint referred to someone calling her and threatening her with jail time. For the record, that was not our company as none of the account notes or recordings show this. Also, there were no payments to our company

To whom it may concern:
   This is in regards to complaint ID [redacted]  An inquiry has been completed and it has been decided that we will close both of the consumer’s accounts that are in our files. The consumer will receive no further communications from our...

office. The associate has been written up for their conduct and have been warned that the next step in the discipline process will be termination.
 
 
Sincerely,

I have looked into this incident(complaint [redacted]) and the following has been decided.  First, the consumer will no longer receive any communications from our company as we have closed the account.  The associate involved will be disciplined according to our...

policies and procedures.  A 1(one) week unpaid suspension has been started for the associate and upon completion of this suspension a mandatory retraining class in FDCPA/UDAAP will need to be taken by the associate before being allowed to return to the collection floor.
 
   Please extend my apologies to the consumer for any inconveniences that he may have gone through because of the inadequate performance of our associate.  We work hard at making sure our associates abide by all FDCPA/UDAAP regulations but we are by no means perfect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

The consumer also sent a complaint to our website and I responded as follows:
[redacted]
 
   My name is
[redacted] and I am a compliance officer for Delaware Solutions LLC. My
office has looked into this issue and...

we have decided to close your account.
You, your place of employment and any other acquaintances will receive no
further communications from our office as all telephone numbers have been
removed. The associate involved has been remanded to attend a re-training
course in FDCPA and collector etiquette. The associate will need to pass a test
in each of these areas before being permitted back on the collection floor.
Every one of our associates receive this training before being allowed on the
collection floor, but occasionally someone decides to try to do things
differently, usually with disastrous results. Along with this goes a 90 day
probationary period during which the associate will be monitored and coached.
Any additional infractions will result in additional disciplinary actions up to
and including termination from employment. Please accept my sincere apology for
any inconveniences that may have occurred.

Dear Sir or Madam,
   This is in response to complaint number [redacted].  After reviewing the particulars of this complaint, we have closed the consumer’s account and there will be no further communications with the consumer.  Also, we have put the associate...

involved on an unpaid suspension pending further investigation.  This will culminate in either the reinstating of the associate after retraining and retesting or with the individuals dismissal.  Please extend my apologies to the consumer for any and all inconveniences that may have come about due to this unfortunate event.

Dear Sir or Madam,
  This is in response to complaint ID [redacted]  This account has been closed in our office and in accordance with the consumer’s request the contact numbers have been removed from our files and the consumer will receive no further communications...

from our company.
 
\

I have looked into this incident (complaint ID [redacted]) and the following has been decided:  
• First, the consumer will no longer receive any communications from our company as we have closed the account.  
•
class="Apple-tab-span"> The associate involved will be disciplined according to our policies and procedures.  A 1 (one) week unpaid suspension has been started for the associate and upon completion of this suspension a mandatory retraining class in FDCPA/UDAAP will need to be taken by the associate before being allowed to return to the collection floor. 
• As this is the second infraction that the associate has been involved in, I have made the request to upper management that the associate be terminated.
   Please extend my apologies to the consumer for any inconveniences that he may have gone through because of the inadequate performance of our associate.  We work hard at making sure our associates abide by all FDCPA/UDAAP regulations but we are by no means perfect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Sir or Madam,
  This account has been closed and the consumer and her acquaintances will no longer receive any communications from our office. Also, let it be known that the associate involved has been put on unpaid leave until such time that this incident has been thoroughly...

investigated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Sir or Madam,
   This in response to complaint ID[redacted]  After reviewing this matter we have taken the following steps.
  This consumer’s account has been closed in our office and the consumer will receive no further communications from us. ...

Also, the associate involved has been put on a 3 day unpaid suspension.  Upon returning, the associate will be remanded to complete retraining in FDCPA and take and pass the FDCPA test before being allowed to return to the collection floor.  This is in accordance with our policies and procedures.
  I wish to apologize to the consumer for any and all inconveniences that have been caused by this incident.

Review: First associate I spoke to used unprofessional grammar. "Ill transfer you cuz ur getting smart."

Second person I spoke with said I was being "racist" because I said the former customer was very unprofessional and ghetto. he informed me ghetto is a racial term.

This company is calling me in regards to my cousin. When I informed them I don't have contact with her they accused me of not being truthful. I have asked to have my number removed and continue to receive calls.Desired Settlement: I would like my number removed and to not be called anymore. Also company is very unprofessional and low expectations of their associates. Being accused of being racist is a very unacceptable accusation and I will not tolerate ignorant accusations!

Business

Response:

Thanks for bringing this to our attention. We have reviewed

the account and the calls made to your telephone number and found no wrong

doing by our representative. We will cease and desist all communication with you and your phone number has been

removed from our system. Thank you again for bringing this to our attention.

Hopefully this will resolve the issue.

Consumer

Response:

Review: This company has been contacting family members stating that I am being sued in civil and that I we be serve paperwork citation and a summons for court. I undertand that they can contact family members but they are not suppose to divulge information about the debt to them. I am not sure this is a legitimate company because when I asked for specific information such as documentation in writing of the debt and address of the company no information is given.Desired Settlement: Stop contacting family members as well as myself. Give me something in writing.

Business

Response:

Dear Tina,

Thanks for bringing this to our attention. We have reviewed the account and the calls made to your telephone number and found no wrong doing by our representative. We will cease and desist all communication with you and your phone number has been removed from our system. Thank you again for bringing this to our attention. Hopefully this will resolve the issue.

Consumer

Response:

Review: [redacted] with Delaware Asset Management calls my employment threating to send one of his guys (his words)to serve me papers at my employement thru my supervisor with all my personal information listed. THIS ANGRY MAN MAKES EXCESSIVE CALLS TO MY EMPLOYER. IMPLYING THAT I HAVE COMMITED A CRIME AND WILL THREATING TO CALL THE LOCAL AUTHORITIES TO REPORT ME. HE USES OBSCENE AND PROFANE LANGUAGE. IS THIS NOT "HARASSMENT" UNDER THE (FDCPA).Desired Settlement: Don't make threathing phone calls at place of employment

Business

Response:

I have looked into your account and see you have a current balance of 699.87. We do not condone/endorse/promote any threatening behavior. We have removed your phone numbers from our phone system and will cease and desist all communication. Should you wish to pay your unpaid debt off, feel free and give us a call. Thank you and have a nice day.