Delaware Asset Management

Review: I recently received two calls from a lady named [redacted]. She stated that I needed to contact her because I owed money and this issue needs to be resolved with her or it would be referred to [redacted] Courts. She did not give any details but stated that she worked for a company named Delaware Asset Management who represented DF & Associates. The number given was [redacted]. She stated that I needed to meet with her to resolve this issue and bring two forms of ID. I have not spoken with this lady as of yet. She left messages both times. 2 weeks prior to her call I received 2 calls of a similar nature threatening me that if I did not pay I would be picked up by the police and carried to jail until my court date. I was terrified and paid them but I will be consulting my lawyer since I know that this is a scam now. Please help and stop this unethical behavior.Desired Settlement: I would like these calls to stop and unethical employees within the company terminated.

Business

Response:

This is in regards to complaint number [redacted]. I have looked into this issue and the following is what I have found. Our associate will be disciplined for the actions that took place according to our policies and procedures. Also, the consumer will no longer be receiving any communications from our office as we have closed the account. Please extend my apologies for any inconveniences that occurred to the consumer.

There is one more observation that has been made. The second part of the complaint referred to someone calling her and threatening her with jail time. For the record, that was not our company as none of the account notes or recordings show this. Also, there were no payments to our company

Review: I received a call on August 16,2013 regarding a summons to be delievered by an "associate" from the [redacted], or in orders words ... someone from the Delware Asset Management, LLC. The man who called left a voice stating: I was going to have a group summons served, and if I'm not home around the hours of 12p.m 4p.m then I would recevice a "branch-warrant," if I'm not home around that time. I didn't call back, because it really scared me; but home from ther reviews of others( will list webistes), it's a collections agency trying to get money for payday loans. It's VERY distrubing to get these calls out of no where. I just wish this would stop! They're called my house, and cell phone distrubing my parents regarding this matter too. I just would like something to be done, thank you!Desired Settlement: I don't want no money, I just want them to stop contacting me; and others too! It's very distrubing, and it scares people.

Business

Response:

[redacted]

Thanks for bringing

this to our attention. We have reviewed

the account and the calls made to your telephone number and found no wrong

doing by our representative. We will cease and desist all communication with you and your phone number has been

removed from our system. Thank you again for bringing this to our attention.

Hopefully this will resolve the issue.

Review: Delaware Asset Management had a 'process server' call me from a blocked number saying if I don't call back they will serve me with a summons at home or work and notify my HR department at work. [redacted], the process server said somebody will be at my home between 3-5 today. Or show up at my workplace tomorrow. They also called my mother and gave her personal information about me. They claim I owe over $6k on a loan dating back to 2007 that I have paid almost $4k on. That amount is well over the principal amount of $2600. They say they are collecting for [redacted] I don't even believe [redacted] is legal in [redacted]. I asked for an email to make sure this is legitimate. I received a breakdown of a payment plan to pay an addtional $3k over eight months to Delaware Asset Management. Then I receive another call from [redacted] from a blocked number telling me I have only till 4 today to agree to the arrangement. He then said that 'It will be worse for me' if I don't contact him today. I have never even heard of these people till the first voicemail yesterday. I have both K[redacted] recorded on my phone with the threats of legal action and the threat that 'it will be worse for me'.Desired Settlement: I would like these scare tactics and threats to me or anyone else stopped! How is it even legal to say your there's a lawsuit in your county when there isnt? Process servers don't call in advance, they show up and serve the defendant! I don't believe anyone should be given personal information, parent or not. It's not right and it is against the law.

Business

Response:

I am Sorry for the miscommunication. I thought that this issue had been addressed. All of our employees go through FDCPA training before they are allowed to make their first call. This is totally unacceptable to us has been dealt with. On 8/23/2013 the two employees involved were disciplined with the outcome being the following. Both were given Three days off without pay and a written warning that if another infraction is noted that there would be immediate termination. As far as any forther calls to [redacted], this is no longer an issue as her account has been closed. My sincerest apologies to [redacted] and any and all who were affected by our negligence

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I was contacted by this very rude woman by the name of [redacted]. At my parents house. I have not lived there in 4 years. Saying that I owed money on a loan. If it was not paid I would have to stand in front of a judge and face felony charges which included bank fraud and check fruad. She said papers were going to be served by certified mail on Monday 2/10. She said if I did not do Anything there will be a warrant for my arrest. I made a payment agreement for almost $600. This company has so many complaints about the same thing they should be shut down. I'm afraid there going to call my job and it could get me fired!Desired Settlement: I want no further contact from them. I want them to not call anyone and leave me alone.

Business

Response:

Dear Sir or Madam,

This is in response to complaint number [redacted]. After reviewing the particulars of this complaint, we have closed the consumer’s account and there will be no further communications with the consumer. Also, we have put the associate involved on an unpaid suspension pending further investigation. This will culminate in either the reinstating of the associate after retraining and retesting or with the individuals dismissal. Please extend my apologies to the consumer for any and all inconveniences that may have come about due to this unfortunate event.

Review: I received several phones calls on 10/15 and 10/24 regarding charging me with fraud from an account with an account back in 2006 or 2007 or 2008. They used scare tactics stating that I will severed on October at my place of employment . I asked them several questions which they were not able to answer. This company calls my job after repeatedly being asked to only call my cell phone during certain times. They threaten to serve me for fraud at my job. When they talk to you they belittle you.

I am aware that there choice of words would be a violation of federal law and privacy laws, if, in fact, any of what "Delaware Asset Management" had to say was true. I have placed a complaint with the consumer fraud bureau as well as wuth the consumer financial protection bureau.Desired Settlement: I am aware of the remaining balance I owe to the company they are collecting my information, and choose to make payment arrangement in my terms and with less pressure and harrassment from the above company in a letter. I would like for them not to call my job nor even family members if they tried to reach out to anyone.

Business

Response:

Dear Sir or Madam,

After reviewing this issue it has been decided that we will close this account and the consumer will no longer receive any calls from our office. The associate involved has been found in violation of some of our policies and has been given time off without pay. Upon returning, the associate will be required to complete FDCPA retraining. Please extend our apologies to the consumer for any and all inconveniences that may have been caused by these issues.

Review: This company along with. Braclair management have continued to call me constantly at work..when they were told multiple times in one week that I am NOT aloud to accept these calls at work. They continued to call AND also informed my co-worker when she answered the phone..that I am being sued by them because I have a debt that needs to be settled. I couldn't believe they told my coworker that!! The next day they called again! After being told 5 times before..not to! I then asked for their address so I could senta ceast and dessist letter for them not to call me at work..they hung up on me! The VERY next day..a decective [redacted] calls and wants to settle asap..AGAIN they call me at work!! I'm about to loose my job because of their harassing phone calls.They have my home number and home address..I don't understand why they won't stop when they have been told! I've tried to get address to sent letter but they hang up! The detective also refused to give me an address to SEND money order to..said they ONLY do credit!??Desired Settlement: Contact me on my home number or SEND me a letter in the mail to my home address regarding the debt I owe etc..if any!?

Business

Response:

Dear Sir or Madam,

The issue has been addressed and the consumer will no longer be contacted at her place of employment. The phone number has been removed from our files. Also, the associate involved has been disciplined as they have violated our company policy regarding the strict following of all FDCPA rules and regulations.

Review: Well first of I receive a call from a guy name [redacted] pretending to be a process server and he will be delivering papers to summons to court in Hillsborough county and that if I wanted to resolve this issue I will need to call this number of [redacted] the office of [redacted] so I did call the number and spoke with [redacted] and he explained that it was loan from a company some years ago name [redacted] and I paid some of the loan but not all of it and ask if I had $500.00 dollars today that would settle this account I told him no I do not I have not been working for 4 years and I was unemployment and I just got hired at this new job I have been there a week and I told I set up a payment arrangement on the 500 dollars he told me know he could not do that but he will set up payment arrangement on a thousand dollars I ask him why was another 500 was tack on I did not borrow a thousand infact I never sign any papers to the fact because I had told Loan Point USA a payday loan company to cancel this loan which they did do because I was involuntary let go on my job at this time he ask me how much I can afford to pay I told him 100 every two weeks which was very stupid of me I was not thinking at the time I cannot afford to pay my rent where I live and they are about to kick me out because I am so far behind in all my bills that was my mistake giving that amount I admit to that when I can only pay 25.00 a month that was I was suppose to say but anyway I told them I pay all my bills by money orders he told me know it has to be with you bank card I told him I do give out banking information to nobody but I do have and mascot debit card I can use and I did they got the first 100 on June 13,2014 but then right after my job decrease my hours and knock me down to part-time at this point I have lost my apartment, homeless sleeping out of car, so I went and talk to some of friends to get advise and they told me to to attorneys [redacted] they will work with you and help you well they are representing me in this case and explain to [redacted] WHO WAS SPEAKING VERY NICE ON THE PHONE I Explain to her that she or who ever needed to contact my attorneys at [redacted] and give them the contact information [redacted] attorneys at law if they needed any further information and then l later on I started receiving calls from a restricted number which I have there numbers already and when I did not answer they woulk be leaving harassing phone calls that was very rude and nasty which I did appreciate at all I gave them acl back at [redacted] that's one of the numbers they use to contact you as well and explain them to stop calling me and call me attorneys and I a requesting a letter in the mail or some thing showing I owe a thousand dollars of which I did borrow at that time and ask to leave there name of the company which they have many names and phone numbers the fax number they gave me was a false number I just want my 100 dollars back or take that as settlement and never call me a again and I told them I am filing Bankruptys and to call my attorneys the guy who was speaking too told me he is not contacting any body and is not going to give me any requested information and he will just see me in court and hung up the phone me what a rude and very unprofessional on his behalf and then would not let me speak to mrs. Maria Hawthrown I want this case to be closed and to stop all of the harassing calls, nasty voice messages and calling me from a restricted phone numbers which I do answer and will not answer any more.Desired Settlement: I wiil like this case to be closed no more harassing phone calls, nasty voice mail messages which is very un call for or I will in turn take you to court for harassing me and trying give me a nervous breakdown I have rights to as a consumer and plus I am reporting this company Delaware asset management to the federal trade commission and to all state agencies and to the new media as well you guys are scam artist and I will sueing you for harassment

Business

Response:

I have looked into this incident(complaint ID [redacted] and the following has been decided. First, the consumer will no longer receive any communications from our company as we have closed the account. Also, the payment that was made to our company is in the process of being reversed. We have talked to the company that does our payment processing and since the payment was done with a pre-paid debit card, we have authorized them to debit that card with the $100.00(one hundred dollars). The authorization code is [redacted]. Finally, the associate involved has been given 2(two) days unpaid suspension according to our company policies and procedures and only upon retraining in FDCPA/UDAAP and satisfactorily completing and passing the test will the associate be permitted to return to the collection floor. Please express my sincere apologies to the consumer for the way that he was treated by our associate. We do not, nor will we ever condone such behavior

Review: I have received several calls on my cell phone from this number for several months. Most recently the person states they are [redacted] and that I am guilty of fraud and she has the proof of it. She left a call back number of [redacted] and told me I could try to straighten it out that way but otherwise I was going to be served with a summons. She has called today and stated that I will be served at work with a summons on Thursday and that I need to get an attorney because this is a criminal charge I am going to be charged with and that a warrant is going to be issued for me. This information was all left on my cell phone in a recorded message. I am unable to answer personal calls at work. She referred to case docket [redacted] and told me if I would not be there on Thursday, I needed to call back and schedule a time to turn myself in to the warrant division. She has never stated what this is regarding or even given me the name of the company she is calling from. I only found out the name of the company by calling back after hours. She only states the fraud department and then at the end wishes me good luck because I am going to need it since I have several criminal charges I am going to be convicted on. I don't know if they have contacted any relatives or friends but from information I have found out, this does occur. I have never received anything by mail regarding this.Desired Settlement: I wish for this company to stop contacting me and my employer. They are trying to use scare tactics to get me to pay something that I don't even know is valid and would not give them any information over the phone since I have never had any dealings with this company. If they are trying to state I owe them money for something, I would request proof to be sent to my address. They are harrassing me with their threats and violating my rights and I will turn this over to the Attorney General if it continues.

Business

Response:

Dear Sir or Madam,

This in response to complaint ID[redacted] After reviewing this matter we have taken the following steps.

This consumer’s account has been closed in our office and the consumer will receive no further communications from us. Also, the associate involved has been put on a 3 day unpaid suspension. Upon returning, the associate will be remanded to complete retraining in FDCPA and take and pass the FDCPA test before being allowed to return to the collection floor. This is in accordance with our policies and procedures.

I wish to apologize to the consumer for any and all inconveniences that have been caused by this incident.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: we came to an agreement and ive been paying it and told the lady I missed work and will start paying 50.00 every two weeks and this man called me and told me that I cant pay them that little bit money at least im trying to correct the problem and he told me he would see me in court they will file papers on me and take my drivers licences away from me if I don't come up with 400 dollars and I told him I don't have that kind of money and he said that I had a choice to get the money or go to court I don't like being to be talked down like that and they called my husband and told him my business and he told them he didn't know what they were talking about and they kept on until he snapped on them please have them to leave me alone and my family there is a privacy law about telling people your business

Business

Response:

Dear Sir or Madam,

This matter has been thoroughly investigated and the associate responsible has been put on 3 days unpaid leave according to our discipline policy. As this is his second offense, he will also be remanded to retraining and re-testing as far as our FDCPA policy goes before he is allowed to return to the collection floor. Also, the account in discussion has been closed and the consumer will be receiving no further correspondence from our company. Please pass on our sincerest apologies tho the consumer for an and all inconveniences that she may have had to deal with.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Payday loan 2010. I thought I pd in full plus interest. I received calls in 2012 from a man stating his name as "agent" something. He said I owed 1,800 but would settle for 50%. At most I borrowed $350. I asked for loan info since I could no longer remember who it was through and I did not rec any info in the mail from this "agent". He said I should have loan paper and did not provide me with paperwork.

on 1/11/13, my daughter received a call from a Melinda Peterson, did not identify her co but gave my daughter a docket # referencing chester county court house for fraud. I called Ms [redacted] I asked about lawsuit against me regarding the docket # and fraud. I asked when the suit was filed, she stated has not been filed. I asked how she has a docket # and she stated it is actually their reference # but would become the docket # when suit is filed. She stated the amt due is $723.00. I asked for statement of account, I have received nothing in writing. She said it is interest and penalty fees at 700% but would settle for $500 while I was on the phone. Thank God I did not have my bank info with me or I would have tried to pay something. I was scared and upset and my daughter is also distraught over what she was told.

I am 60 years old, very limited income, have filed for disability as I have a life threatening disease. I do not own a car or a home and have no assets. [redacted] stated my drivers license could be taken away if this goes to court.

I called her back same day a while later and asked again for a statement of my account and she told me she could email me a settlement agreement, not a statement of my account. I told her I was concerned about giving my bank info to her since I did not really know who she was. I told her she had misrepresented the lawsuit by using a docket # and referencing Chester County Court so I am not comfortable giving her pmt info over the phone. I have learned that these calls are in violation of FDCPA regulations.

Please let me know what I can do to stop this lawsuit. Before I can agree to any payment agreement, I need a statement of my account and who it is with. I can only afford minimal payment if this is valid.Desired Settlement: I do not wish this kind of treatment to anyone. When my daughter called me extremely upset and I called [redacted], I was afraid I was going to pass out. I told [redacted] she misrepresented the issue using a docket # and referencing Chester County Court. She told me she told my daughter is was a reference #, not a docket #, I told her there is no way my daughter could mistake "docket#" for reference # and the reference to Chester County Court and fraud. She tried to back pedal but was not able to explain why she chose those words instead of what actually happening.

I do not want any more phone calls to myself, my family members, anyone I do or do not know about this matter.

I need a statement of the account but I only have possibly $10 a month since I can barely buy food and I do not have health insurance and am trying to figure out how I can pay doctors and pay for a possible organ transplant. I am working with a social worker regarding medicaid but it has not been approved to date.

Business

Response:

Dear Sir or Madam,

We are actively looking into this matter and so far have found out the following. The consumer contacted our company on 11/11/13 expressing the desire to pay. The consumer never called back to confirm the settlement. An e-mail was also sent to the consumer outlining an arrangement. Again there was no response. A final message was left on 11/12/13 in the afternoon. My department is looking into the FDCPA violations that may have been committed as we do not tolerate this type of behavior from our associates.

Please extend our apologies to the consumer for any and all inconveniences that this issue may have caused.

[redacted]

Consumer

Response:

Review: This company has called me. My disabled mother even my children an other family members. They have told people I have commited a crime. Have criminal charges pending. Even told my mother I have a warrant. I have multiple messages they have left saying they are from law enforcement. They have violated the privacy act an FDCPA. I have called an told them this only to be spoken to very rude an hung up on. I have sent a certified letter asking them to cease an desist any calls to me or any one who knows me. To contact me in writing thru mail only. I have also faxed it. Yet they keep calling. Yes I owe a loan to another company that they may have purchased the loan from. That does not give them the right to collect the debt in such a way that has them violating laws themselves.Desired Settlement: For their company to stop contacting me an my family. I am fully disabled an they are stressing me an causing my remission to end an me to be in a full attack. If this continues I am going to have to contact legal assistance.

Business

Response:

Dear Sir or Madam,

This account has been closed and the consumer and her acquaintances will no longer receive any communications from our office. Also, let it be known that the associate involved has been put on unpaid leave until such time that this incident has been thoroughly investigated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On todays date 7/8/14 I received a phone call from Delaware Asset management about an outstanding debit to fifth third bank in Ohio. A gentleman named [redacted] began asking me about an overdrawn account from 2007. Conversation started off pleasant but suddenly got very rude and demanding once I asked for some further information about there firm as [redacted] represented Delaware Asset management as a law firm. [redacted] did not accommodate my request and told me I would be charged with a crime. A crime for doing what I asked. [redacted] response was fraud. I continued to ask [redacted] for information about his firm so I can turn it over to my attorney and let them deal with it on my behalf. [redacted] still refused and hung up. I quickly contacted my lawyer in regards to what [redacted] had stated. My attorney advised me to contact [redacted] again to gather the documentation on there firm. I called [redacted] several times to converse about sending over the documentation. When [redacted] finally picked up the phone he was still very rude and non - accommodating. [redacted] ended our conversation by stating that I was now harassing him and that if I called back he would call the sheriff on me. Again I contacted my lawyers firm to keep them informed of the situation and was advised that Delaware Asset Management must be licensed in the state of Arizona to even contact me. Which they could not find where they were licensed and that it is illegal to represent a company as being a law firm if you are not. [redacted] and Delaware Asset management also have what seemed to sound like my SS# but he read it off very quickly and when I asked [redacted] to repeat the number he refused. This is going to be a problem. In speaking with counsel, They suggested that I start with the Revdex.com.Desired Settlement: I would strongly suggest Delaware Asset management to dispose of any and all information regarding [redacted]. I would also suggest that Delaware Asset management to stop calling [redacted] phone number. I would also suggest that Eric Nelson find a different line of work. If any attorney fees are occurred from dealing with Asset management that they be paid in a prompt and orderly fashion. We would like to move past this event as seamlessly as possible with no further action on any parties side if we can.

Business

Response:

I have looked into this incident (complaint ID [redacted]) and the following has been decided:

• First, the consumer will no longer receive any communications from our company as we have closed the account.

• The associate involved will be disciplined according to our policies and procedures. A 1 (one) week unpaid suspension has been started for the associate and upon completion of this suspension a mandatory retraining class in FDCPA/UDAAP will need to be taken by the associate before being allowed to return to the collection floor.

• As this is the second infraction that the associate has been involved in, I have made the request to upper management that the associate be terminated.

Please extend my apologies to the consumer for any inconveniences that he may have gone through because of the inadequate performance of our associate. We work hard at making sure our associates abide by all FDCPA/UDAAP regulations but we are by no means perfect.

Review: I received a call stating I was being investigated for check fraud and that I was going to be taken to court. This was all left on a voicemail. I have not had a checking account for 3-4 yrs and dont know of a bounced check that I owe. I have not received anything in writing regarding this matter. They then proceeded to call my in laws and leave a message stating they too were being investigated and sent to court because I used them as a reference.Desired Settlement: If in fact I do owe, I will pay. I dont appreciate the threatening phone calls nor do I like them calling people uninvolved and telling them my business.

Business

Response:

To whom it may concern:

This is in regards to complaint ID [redacted] An inquiry has been completed and it has been decided that we will close both of the consumer’s accounts that are in our files. The consumer will receive no further communications from our office. The associate has been written up for their conduct and have been warned that the next step in the discipline process will be termination.

Sincerely,

Review: I Have been receiving calls from a blocked number stating they were from the Warren county process servers office and if I did not call the following number 866-595-5007 by noon I would be served with a summons that afternoon either at home or work the next day. I was very upset and called the number thinking the worst. I was informed that I owed 1031.00 from a loan from a couple of years. They threatened me I had to pay or would have criminal charges pressed against me and that if I have to go to court I could owe them $ 10,000.00. Since I was upset I had originally agreed to pay 50.00 a week but now every week when the money comes due I get a phone call either on my cell or at work stating I have to call back immediately or a summons will be be issued. This call every week is just another way for them to make threatening comments and make you feel awful and to scare you. I have sent several emails to the company letting them know how rude their employees are and how I don't appreciate being threatened. There has never been a response. I have recorded voice mails with these threats and So does the family members of mine that they Call and leave my personal information with.Desired Settlement: would like the scare tactics and threats to stop. I just want them to stop contacting me and my family members. They are bullying you with a lie a process server is not going to call you so to me that would be considered fraud when you get left a message saying So. They should be ashamed of themselves and how rude and inconsiderate they are to their costumers.

Business

Response:

Dear Sir or Madam:

After looking into this incident we have decided to close the account in the consumer’s name and there will be no further communications with the consumer or anyone attached to the consumer in any way.

The associate involved in this incident has been placed on 3 day/unpaid leave and will be required to go through refresher FDCPA training before being allowed to return to the collection floor.

Please extend my apologies to the consumer for any inconveniences this incident may have caused.

Review: Someone from this company who said her name is "[redacted]" will not stop calling me. She called me at work yesterday at least 4 times and my cell phone. I told her yesterday verbally while on the phone with her stop all calls. She was calling me names and threatening me and I just hung up on her. I was trying to reason with her by telling her she was breaking the law and she started threatening me by saying I would have my bank account garnished, wages, etc. I told her not to call my job and she said she would call right back and talk to human resources, or whoever she wanted. I told her she couldn't do that and she just kept chanting over and over that I am a debtor and a loser. She said they would serve me a summons today and I asked her what the case number was and of course she couldn't tell me. I know how this works. I have been in the legal field 30 years. I also left voicemail messages with your company last night to cease all calls to me and my job. She called me at work 4 times this a.m. over and over. I need these calls to stop immediately. If they do not stop, I will be forced to get law enforcement agencies involved. I will do that immediately if I continue to get phone calls. I actually feel like I should do that anyway unless I can get some type of confirmation that this harassment at my job will stop. She threatened to tell my employer that I committed fraud and will be served papers for committing fraud. She also said a lot of other unprofessional things to me as well. Please, I do not want to have to get federal authorities involved but I certainly will. I cannot afford to be fired over thisDesired Settlement: I want all calls to stop immediately. I never want anyone to call my me at work or my employer ever again from this company.

Business

Response:

The consumer also sent a complaint to our website and I responded as follows:

My name is

[redacted] and I am a compliance officer for Delaware Solutions LLC. My

office has looked into this issue and we have decided to close your account.

You, your place of employment and any other acquaintances will receive no

further communications from our office as all telephone numbers have been

removed. The associate involved has been remanded to attend a re-training

course in FDCPA and collector etiquette. The associate will need to pass a test

in each of these areas before being permitted back on the collection floor.

Every one of our associates receive this training before being allowed on the

collection floor, but occasionally someone decides to try to do things

differently, usually with disastrous results. Along with this goes a 90 day

probationary period during which the associate will be monitored and coached.

Any additional infractions will result in additional disciplinary actions up to

and including termination from employment. Please accept my sincere apology for

any inconveniences that may have occurred.

Review: This company calls my job after repeatedly being asked to only call my cell phone. They threaten to serve me for fraud. When they talk to you they curse and belittle you. They harass people at work. They even go as far as to impersonate a law officer.

Business

Response:

Dear Sir or Madam,

After researching this consumer's accounts, we have determined that the collectors involved have acted outside the perimeters that are allowed by our company and will be disciplined accordingly to include but not limited to FDCPA retraining and retesting before being allowed to return to work. The consumer will no longer be receiving calls from our agency as we have close the accounts.

Review: I received a call on 7/31/13 from a blocked number stating they were from the Warren county process servers office and if I did not call the following number 866-595-5007 by noon I would be served with a summons that afternoon either at home or work the next day. I was upset so I called the number and was told that I owed 2269.56 from a loan from a couple of years ago that was orginally for 2500.00 since I had paid 1500 of the loan already they would be willing to let me pay 224.00 for 10 months because if I have to go to court I could owe almost $ 10,000.00. Since I was upset I had orginallay agreeded to the plan but now every month when the money comes due I get a phone call either on my cell or at work stating I have to call back immediatly or a summons will be served because my debit card will not go thorugh which is not true it always goes through. This call every month is just another way for them to make threatening comments and make you feel bad. I did orignally ask for a copy of the orignally agreement and all I got was a breakdown of the payments I will be making. I did send an email to the company letting them know how rude thier employees were but there was never a repsonse.Desired Settlement: I would like the scare tactics and threats to stop. I just want them to stop contacting me.

I have found out since the phone calls that they are just bullying you with a lie a process server is not going to call you so to me that would be considered fraud when you get left a message stating they are from county in which you live. You end up going along with them because of the upsetting phone call prior to talking to the associate. I don't know how a company allows workers to bully, frighten and be rude to people.

Business

Response:

Dear Sir or Madam,

I had some difficulty sending the original e-mail regarding this consumer.

While it is not our company’s policy to harass or abuse, there is always the chance that a “rogue incident” can occur. We are in the process of developing and installing a new server that will have the ability to record and store all calls that are made for a period of 90 days, thus giving us the ability to retrieve and review the calls in cases such as this.

I would like to issue a heartfelt apology to [redacted] for any inconvenience or stress that have been put on her due to any wrongs that might have been done by any of our staff. The associates will be remanded to take a refresher course in “FDCPA” before

returning to the floor as well as a verbal warning. Also, [redacted] will no longer be receiving any calls from us as we have closed her

account. If there are any further questions, I can be contacted at this e-mail.

Review: The phone receptionist at my place of business in Burlington Mass has received two phone calls from this company, looking for me, within the last week. The first call came from a woman who left only a phone number but not any other identification. I returned the call after hours and the voicemail stated that the number I called was for Delaware Assets Management. The date of that call was 6/19/14. The second call was received on 6/24/14 by the same receptionist who emailed me the following note, verbatim:

From:

Sent: Tuesday, June 24, 2014 2:14 PM

To: [redacted]. This person called to ask if they could serve you a summons here. Call this # if you want it served at your residence.

This is totally unacceptable. I'm hoping that something can be done to assist me with this matter. I never knew this company existed and have never received any written or verbal correspondence from this company in the pastDesired Settlement: If this is a legitimate issue, then I need to see something in the form of a letter which specifically states the nature of this issue.

Thank you for any assistance you may be able to provide. [redacted]

Business

Response:

I have looked into this incident(complaint [redacted]) and the following has been decided. First, the consumer will no longer receive any communications from our company as we have closed the account. The associate involved will be disciplined according to our policies and procedures. A 1(one) week unpaid suspension has been started for the associate and upon completion of this suspension a mandatory retraining class in FDCPA/UDAAP will need to be taken by the associate before being allowed to return to the collection floor.

Please extend my apologies to the consumer for any inconveniences that he may have gone through because of the inadequate performance of our associate. We work hard at making sure our associates abide by all FDCPA/UDAAP regulations but we are by no means perfect

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have sporadically, over the past year or so, received calls from this company. At times they claim to be a process server trying to "set up a time" to serve me with legal documents. They have called my number and the numbers of several family members representing themselves as lawyers, process servicers, police officers, etc., always saying they are looking for me. Recently repeated calls have been made to the hospital where I work stating that they must speak to me about a "pre litigation legal matter". The information discussed with persons they are calling, without identifying whether they are legally able to discuss my personal information with them, would be a violation of federal law and privacy laws, if, in fact, any of what "Delaware Asset Management" had to say was true. On the few occasions that I have actually spoken to anyone from this company, they have never identified their purpose in calling, they have just attempted to get more personal information from me. I doubt that this company actually has any business with me, since they have not been able to tell me what the "legal matter" is that they are calling about.Desired Settlement: I wish for this entity, and anyone involved with this entity, to stop contacting me, my place of employment, my relatives, my friends or anyone else in relation to me.

Business

Response:

Dear sir or Madam,

After investigating this matter we have determined that the agent involved acted out of the boundaries of what we believe to be ethical collection practices. Our agent has, because of this, been suspended without pay and will be retrained and tested in FDCPA protocol before being allowed to return to the collection floor. The account has been closed and there will be no further contact with the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I'm currently disabled and as if recently been receiving harassing threatening phone calls and voice mails from Mrs. Carson who is also contacting my dangerous ex family and sayng they are with law enforcement agencies and I'm going to be charged with fraud if I don't pay them! ! One I have filed bankruptcy and included all my debt and in the state off Colorado you can not criminal charges with a pay day loan debt! ! I contacted our local fraud office and they said they have numerous complaints on this company and they are scan artist and to not give them dime!Desired Settlement: I want this company to stop harassing and threatening my family and ex family and my self! !

Business

Response:

Dear Sir or Madam,

This is in response to complaint ID [redacted] This account has been closed in our office and in accordance with the consumer’s request the contact numbers have been removed from our files and the consumer will receive no further communications from our company.

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